Rated 5 out of 5 by joy2013 THE STAFF
I know people only call in when they have a problem and few call in when things go well but I have stayed at this hotel for 5 years every other week and I adore the staff. I am sad to see so many leave recently . You are so lucky to have such kind caring people work for you . I have seen so many abusive people give them a hard time and they handle it like such pros. I saw people wanting free rooms because they didn't sleep well because of street noise and berate the staff. I sleep like a baby and ignore the sounds of the city .
March 16, 2013
Rated 5 out of 5 by NewYorkNick NY minute
I was pleased with this hotel, the staff, specifically the location. I felt that it was perfect for the purpose of my stay which was to show an international friend of mine a weekend in New York.
March 15, 2013
Rated 5 out of 5 by Nick Perfect
Great Location, and very comfortable.
March 12, 2013
Rated 2 out of 5 by mking Not the best
The rooms are just ok, but nothing above average. My main problem with this hotel is the lousy wifi which is making it difficult to work form the hotel. I would call the front desk to complain but my phone doesn't work either.
March 5, 2013
Rated 5 out of 5 by Dottie02 This hotel has excellent features
Loved everything! Front desk people amazing esp: Dion and Jennifer--Clean room/bathroom. Beds--soooo comfortable!
City view at night--spectacular! Bar and restaurant--a pleasant surprise! Valet parking a big plus for me! Two doors to my event--wow! As a former travel agent I have see a lot of hotels, this really measured up for the money. I have stayed in sheratons before especially on Cape Cod and loved the experience (one reason I took a chance on this hotel) Thanks to all. I will be back and also recommend this to all my friends. Dot
March 4, 2013
Rated 4 out of 5 by johns good location-comfortable beds
Stayed for one night. Once the room type and rate confusion was settled, had a nice stay. Received two adjacent rooms with VERY comfortable beds and large shower. Downstairs restaurant was convenient and staff was firendly & efficient. Not the most exciting street, but just a block from much shopping & activity on 7th or 6th Ave. Just a couple of blocks form to Subway
March 3, 2013
Rated 4 out of 5 by LilyLeo Clean and beds to relax in
The hotel is in a great location. The price is right. And the beds and pillows are wonderfully comfortable. It is not fancy by no means. Clean and simple.
March 1, 2013
Rated 5 out of 5 by ktao Great NYC hotel
Rooms are small but all reasonable rooms/hotels in NYC are small. Friendly staff. Great location in Chelsea.
February 28, 2013
Rated 3 out of 5 by NYCgirl Fine
The property has fallen in the standards it has previously held.
No longer do you receive a cupcake upon arrival. I was not offered an upgrade, despite my Platinum status. Room was fine, bathroom could have been better cleaned, AC/Heater was loud.
February 26, 2013
Rated 2 out of 5 by StarwoodFan Hotel is barely adequate, restaurant is terrible
It was raining heavily when we arrived and no one meets us at the curb or helps with our luggage. Our room wasn't ready (we did arrive 30 miinutes before check in time) so we had lunch in the restaurant. The prices for alcoholic beverages were not on the menu and our server did not know the prices when asked! The amount of wine was the smallest amount I've ever received and when I questioned it, the server said it was "overpoured" and it should have even been even less! This is customer service? The gratuity was automatically included in the bill, which is very unusual in the USA, and this was not indicated on the menu or anywhere. Overall, a very unpleasant experience.
February 25, 2013
Rated 4 out of 5 by RachelOnTheGo Comfortable and clean
For a place to rest your head in NYC, this is one of the best I've found, especially in this area. Very clean, great staff, and the restaurant is wonderful. Plus, free FAST internet and a cupcake! Highly recommended.
February 20, 2013
Rated 2 out of 5 by Travelmom Better stays at other SPG hotels
The room they gave us was quite disappointing. Its was our third stay at this hotel. It was old, dingy, smelled musty and did not have any amenities. The furniture could have used a dusting as well as some furniture polish. It was scratched, dinged and I was surprised it didn't fall apart. Facing the inside it was loud with voices from the building across quad which kept me awake at night. Although I used points for 2 nights and am a gold member I received no benefits even though I had booked months ago none of my requests were met.
February 20, 2013
Rated 1 out of 5 by slim007 Poor customer service
I have stayed at this hotel before and have been a Starwood member since 2001. I was so disappointed with my stay here. I will honestly never come back. I checked the linens and there was dried blood and hairs on my pillow sheets and pillows. I immediately took a photo and spoke to the manager on duty, Ali. He told me it was not blood. I explained to him that I own a laundromat and it was indeed blood. When I checked out of the hotel I asked for an envelope and again Ali was at the desk and another staff person on duty that was watching television. I was told no envelopes. When I asked for assistance on the internet. Ali insisted he had rebooted it. I said can you tell me the password and he said I don't know I don't know. I said I needed to reprint the boarding passes. He had already walked away. The other staff person watching tv said Ali could print it so I asked Ali at the desk. Ali said, "You should have done it last night. I don't know what your company is. If you need a boarding card you should have done it earlier". Is this the customer service you provide your loyal customers. You can see from my account I am a frequent visitor at all Starwood hotels. I was so appalled that he was lecturing me. On top of that I was not given a receipt for my stay at the hotel. When I called customer service they advised me to call the hotel. I do not want to ever have any communication with this hotel. I am truly a dissatisfied customer and would NEVER recommend this location to anyone. I will still continue to frequent the other Starwood locations. I have never been treated so rudely. I was appalled by the behaviour of a 'manager'.
February 19, 2013
Rated 5 out of 5 by Nikichina Home away from Home
This was my first time staying at a Four Points and I was pleasantly surprised and will def stay here again. The overall experience was great and comparable to hotels that are much more pricey-- The welcome coffee every AM in the lobby, the welcome cupcakes/drinks, the apples at the front desk, the front desk staff who went out of their way to help guests, and the very comfortable rooms. Although no hot water maker in room (besides coffee maker), the staff got me hot water upon request. They had restaurant tips for all occasions. I found the hotel great value, and would stay there again.
February 10, 2013
Rated 2 out of 5 by meanchat very disappointed
This was my first stay at this property and I had higher expectations based upon my stays at other Four Points properties in the city. As a Godl member, I would have expected a better room. On the 5th floor, facing the street, I did not get a good night's sleep with the garbage truck and traffic noise. As one of the priamry reasons is to get a good night's sleep, the hotel failed on this account. The room was very dated and dark with worn furniture. There were no outlets by the desk, so the hotel is not for the business traveler. The television remote did not work and the heating system did not work effectively. The hotel needs a serious renovation. I wish I had chosen to stay elsewhere. Lewis at check-in was helpful.
February 3, 2013
Rated 3 out of 5 by Jim36 Tired Hotel
This hotel is tired and out dated from the room decor to linens to bedding. Shower floor was dirty and the comforter looked like a hand me down from another hotel
February 1, 2013
Rated 3 out of 5 by dww64 Great staff but rooms need updating
When I arrived at the Four Points in Chelsea, I was greeted by the nicest staff. They were gracious and helpful, completely exceeding my expectations. However, my room wasn't that great and my bed seemed very old. The side next to the night table was pretty sunken in, making the bed completely out of level.
Additionally, the wireless was painfully slow and almost unworkable.
I would like to stay here again, mostly for the staff, but I would like to see these improvements made.
January 31, 2013
Rated 5 out of 5 by Danielle Great Experience
The staff was friendly, very helpful and knowledgable. The bed was very comfortable and the room was neat and clean. You can't expect anymore for the price we paid. We will return.
January 28, 2013
Rated 2 out of 5 NY NY
Overall hotel was good, but taking in consideration that this is a business destination, not having a reliable internet conection is a deal breaker.
January 22, 2013
Rated 4 out of 5 by Rob12 Christmas break
A very satisfactory stay. Good amenities and service was excellent all delivered by friendly and enthusiastic staff.
Hotel is well located for wlaking to all amin attractions in NY.
Some aspects of hotel facilities a bit tired but will all be subject of upgrading in early 2013.
January 15, 2013
Rated 1 out of 5 by NB1974 Should be removed from spg
Not a good hotel. Will not revisit. Will not recommend.
December 30, 2012
Rated 3 out of 5 by Dex1 Eh
Feels like they have given up on making this a nice place to stay.
December 24, 2012
Rated 4 out of 5 by TexasGal1955 Good value
overall a very good value - small but comfortable rooms but a bit chilly for this Texas gal--windows needed caulked around edges.
December 21, 2012
Rated 5 out of 5 by millionm Weekend in Mew York
i have stayed here many times and always enjoy this hotel for the service and the location.
December 19, 2012
Rated 2 out of 5 by BigDavid321 Hotel Very Unsatisfactory
My wife and I stayed in this hotel for seven days in the middle of December from Sunday to Sunday. From the airport transportation I made reserved through the hotel to the room doors that did not lock to the PPV movie system that did not work this hotel is a mess.
I received an email about great 50% off deals through the hotels website. I booked an airport transfer and it read they have the reservation will be in touch. Nothing.
I had to book a shuttle and wait almost an hour.
When I checked in I asked for a high floor and a King bed, which the agent smiled and said no problem. The 9th floor is not high at all and I got two twin beds right by the elevator, which I was too tired to go down and argue about. The agent also said he was going to slip some drink coupons under the door which never happened. The safety lock on the room door was also broken off and the door did not lock. We did not sleep all night due to traffic noise.
The staff was able to move us to a higher room on the 21st floor two days later which was much quieter. No King bed available (even though they had availability online) due to overbooking. In this room the PPV did not work and the door did not lock / latch properly. We even came back to the room after house cleaning went in and the door was unlocked!
The staff said they would send someone up to fix the lock and the PPV system repeatedly for about 2-3 days. Every other day the room key did not work and we had to go down and get a new one.
When I asked about the airport transfer I booked, the agent at the front desk gave me a blank stare. He then mentioned it was probably booked through the concierge. Too bad he did not work today though. On a Sunday? Come back tomorrow morning and ask I was told. Well guess what? He did not work Monday either!
When I did finally ask about it on Tuesday, the concierge was lost as expected. He made me feel like I made it up and I had to show him the email offer for the specials (which came from the GM by the way) and how to book it via the home web page.
He said it must have gotten lost. He said he would contact the GM and the manager and see what they could do for me and let me know. He felt very bad and was very nice with good follow up, mentioning he would call them every 10 minutes. He finally spoke with them and he told me there was nothing they could do, so sorry.
I also waited till the concierge was available to buy Empire State Building tickets. What hotel has a concierge that has Monday and Sunday off and works strange hours? Like off at 3 or 4?When I bought the 2 tickets to the Empire State building I thought they were discounted until I got it and saw they were the same price.
The food in the bar is is not very good either.
I would have moved from the hotel when told there were no King beds on Wednesday if I could have found another hotel with availability and a somewhat reasonable price, but they were all booked.
December 19, 2012
Rated 4 out of 5 by Will1 Amazing Staff
I have stayed at this hotel twice this month. In both cases, everyone I came in contact with was amazing. From check-in, room service, drinks, and check-out, they were all great. Hotel is also in a great location for the Chelsea and Fashion District areas.
December 16, 2012
Rated 4 out of 5 by conig4 Great location
Location walking distance to Mad. Square Garden, good shopping and restaurants, Will book again at this Location. Thanks for the good services for myself and my children.
December 14, 2012
Rated 3 out of 5 by ccccc Slightly better customer service recommended
Overall my experience was fine, but I wanted to relay one incident. While I was checking out there were 4 customers in line and only one staff available to check customer out. The process was taking a long time and several of us needed to catch flights.
During this time another employee was standing behind the concierge desk surfing Facebook. He took no notice of the long line. A better use of his time would have been helping the customers who were waiting rather then surfing Facebook.
December 10, 2012
Rated 4 out of 5 by Roscoe1970 Great Location
Not in a tourist spot, in the heart of lower Manhattan
November 29, 2012
Rated 4 out of 5 by ws411 Tired, but Great Location
This hotel is a Starwood-wannabee. While the hotel was perfectly fine for our stay (because we weren't in the hotel that much), it didn't really fel like a Starwood property. The front desk staff did very little to make us feel welcomed.
The rooms need a makeover. A fresh coat of paint would be a good start. The curtains do not block out the morning sun at all. The Fitness Center (if you can call it that) was dirty and tired.
If you need to be in Chelsea, this is a great choice for its location. Just don't expect much more in return.
November 25, 2012