Rated 2 out of 5 by Kimmar123 Not a good stay!
The front desk didn't have our information even though we had a confirmation number...so that took some time checking-in. The air-conditoner didn't work-they came to check on it & said it worked. Hours later we called again & now service man said he needed to install a new unit. So 11:00pm, we had to move the kids to a new room w/ air. We didn't have enough towels, no soap & the TV didn't work. This hotel needs improving on many levels. I wouldn't stay there again.
July 10, 2012
Rated 3 out of 5 by gregt Fix Heat
Heat did not work in room. Cold in middle of night. Stuck it out. Didn't call down because who knows when they would have fixed.
March 20, 2014
Rated 3 out of 5 by hockeycoach17 profiled at check in
Hotel room had a very noisey ac unit that kept waking us up. At check in I was not met with proffessional hospitality like the guests in front of me.
March 17, 2014
Rated 3 out of 5 by Mills0786 Good Hotel Overall
This hotel met all my needs however there's room for improvement. My room was located near a high traffic area (near a ice machine)
I called guest service requesting a different room and they told me they will look into it and never contacted me.
There was several hairs on my towel and also on the bed.
February 24, 2014
Rated 4 out of 5 by Pattypa Wonderful Staff! Comfortable Stay.
Very Courteous Staff. Everyone attended to our made our stay comfortable. .We've been here two times and it was easy for me to tend to my children and take my Dad to his treatments. Close to the CTCA , restaurants and shopping.
March 7, 2014
Rated 4 out of 5 by Satisfied2012 Very happy with our stay
We have 2 young kids and stayed at this hotel because it was a halfway point from the city and Sesame Place, had a pool and was not crazy expensive. If not rush hour the location was very convenient. There are a lot of stop lights and some shady neighborhoods going from the city to the hotel on Roosevelt Blvd though. Loved the pool! Breakfast was really good and convenient. Would have liked more consistent room cleaning, but it was acceptable.
August 2, 2012
Rated 4 out of 5 by LAC226 New Rooms!
I was pleasantly surprised to see how nice the rooms were. From the outside, the hotel didnt look that nice to me, but the lobby was new and the room was new, too.
March 10, 2014
Rated 3 out of 5 by BMW740li01 Check in/Out
Extrementl slow and can;t handle large crowds. Staff appeared to be unqualified to attend to more than one thing at a time.
Also had an issue with the cleanig of bathroom. Shower curtain had blood on it and tub had hair.
February 24, 2014
Rated 4 out of 5 by Vanessa15 This hotel was great for and centrally located
My family of three including a two year old stayed here for our summer family vacation. The room was great and spacious and we got a free upgrade and early check in when we arrived earlier than expected. We were able to be everywhere we schedule in a short period of time. I especially liked the cleanliness of this hotel. One issue we had was not having enough towels in our room after it was cleaned.
August 19, 2012
Rated 2 out of 5 by Shumylo This hotel did not meet my needs
Hotel was understaffed, had to wait more than 1 hour in the lobby to check in, even tho i arrived pass check in time. First i was told that the room needed to be cleaned, then an hour later i was told that they had no clean sheets, so i had to wait more. HORRIBLE SERVICE. I made reservation and paid in full for 4 rooms for 3 nights more then a week in advance, so this should of never happened!!!
July 6, 2012
Rated 3 out of 5 by jess12 Great overall, but needs some repairs
Great room size, comfy bed, friendly staff... but huge cracks in the ceiling (of room 435) and mold in the shower. The mold really bothered me and changed my view of the hotel overall... If I see mold, I immediately assume they aren't paying attention to detail and maintaining their property with care. If it wasn't for that, I'd have nothing but good to say. (The room was otherwise clean)
July 25, 2012
Rated 1 out of 5 by KAZZYYGG Horrible Experience...
Firstly we were charged $10.00 more than I was quoted for the room straight up. Then when we checked in as we were walking away, when the man behind the desk said and I quote "breakfast is from 7:00 - 11:00 AM.
We went to sleep that night and woke the next day Saturday March 1, 2014 only to find that after my fiancé took his shower, I went to take mine and our room was already out of hot water, so I had to take a completely cold shower. Then we went downstairs to take advantage of the breakfast being served from 7-11 am. We went in served ourselves as it was cafeteria style and was offered coffee by a server. When we were done imagine my surprise when we were handed a breakfast bill of $35.00. Unbelievable!! So we paid it and went to the desk to complain and with one days worth of concerns no hot water, room more than quoted, and $35 for breakfast that was never explained to us all we got was sorry. Well the only thing that I am sorry for was not staying somewhere else that night. I travel 40% of the year for my business and unless I hear back from you with some remunerations, I can assure you that when in Philadelphia I nor any of my associates will be staying at your Hotel ever again. Thank you.
March 2, 2014
Rated 5 out of 5 by NewCanaanHector Great Hotel!
Even though we only stayed one night, we enjoyed our stay.
We took the early Breakfast buffet and it was very good.
The ONLY thing that management should keep an eye on is how the furniture is aging with the years. Design is good, but the hinges, finishes and overall aging does not do justice to the hotel.
As an aside, a quiet AC unit would be greatly appreciated.
July 18, 2012
Rated 2 out of 5 by Maritz42 Surprised
I reserved at this hotel because of the Sheraton name. Upon arrival the staff was amazing, very friendly & curtious. The check in proccess was very quick and hassle free. The lobby and reception area were clean and incluttered. My room was on the third floor, room 329. The hallway carpet is very dirty and stained. There is an odor in the air of cigarette smoke as if people smoke in their rooms regardless of the fact that this is a non smoking property. The room neat, however it was not clean as expected. The carpet is rough and sticky. It seems very old and not well maintained. The grout in the bathtub is yellow and the edges discolored. The informational flyers in the room are stained and seemed used by previous guests. I guess I had high expectations on this property and was surprised to find these simple things out of order. Really a shame, since the location is so ideal. Did not use the pool or restaurant since I was a bit disgusted.
June 4, 2012
Rated 5 out of 5 by Newmotherinlaw Wedding
We booked 2 rooms this past weekend for my daughters wedding. My sisters and I stayed in one room and the bridal party stayed in the other room. Everybody was so nice and very helpful. They even offered for us to have connecting rooms. They accomidated all our needs and we had a great time.
Thank you again for helping us with an amazing weekend.
November 20, 2012
Rated 4 out of 5 by Rich23 Nice Hotel
As an employee at a Sheraton property many people told me, this was not a good hotel. Well this hotel was great and so was the staff. They welcomed me everytime coming in and leaving out. Front desk was very helpful and housemen as well and acted quickly to my request. I would tell my friends and family to stay there if in the area. Thank you
September 19, 2012
Rated 2 out of 5 by Dandj One night stay
I was very disappointed. The washroom was not very clean, especially the floor. Towels were kept in plastic bins on the bottom of an open wood structure that supported the sink- very close to the floor. I was not even comfortable showering with those towels.
We were only there one night but I wouldn't choose to stay there again.
August 17, 2012
Rated 3 out of 5 by WHOSIT PROBLEMS...
BESIDE OUR BATHROOM HAVING A LOOSE
FAUCET; AND THE PARKING LOT BEING
BLOCKED BY AN AT&T TRUCK WITH A TRAILER; THE MAIN PROBLEM WAS WE HAD TO TAKE THE HEADBOARD OFF OF THE WALL SO WE COULD PLUG IN MY HUSBAND'S C-PAP MACHINE. YOU WOULD THINK THAT A NICE HOTEL WOULD MAKE IT EASIER FOR GUESTS TO PLUG IN NECESSARY MEDICAL ITEMS.
November 21, 2012
Rated 5 out of 5 by Cat22 Best Ever!!!
Loved the Staff, was greeted by sweet Luciana who always had a big smile on her face and lovely disposition. Asked for extra conditioner and it came within ten minutes to my room, wonderful. The entire staff could not have been nicer, my room was clean and lovely and the kids loved the pool, go enjoy yourself here!!!
August 23, 2012
Rated 5 out of 5 by LadyJ A great value for Philadelphia
The best of all worlds...located in Philadelphia with FREE parking! Accessible to shopping, entertainment and area attractions like New Hope and Historic sites in Center City. The hotel is very comfortable and cozy amd it is also pet friendly which is GREAT! I love to travel with my dog. All in all a great stay.
September 13, 2012
Rated 4 out of 5 by MM14 They Reward Platinum
The hotel staff remembered my name the next day when walking by. They are very friendly and seem to cater to a group of regulars, which is a good sign that people return.
I was given a great suite as a Platinum and enjoyed the food in the hotel as well. Great location if you need to be North of Philly.
August 22, 2012
Rated 5 out of 5 by Marty30 This hotel has a friendly, well trained staff.
The facilities in this hotel made the stay pleasant. However it was the staff that made it stand out. From the front desk, the dining room, the cleaning staff, the shuttle drivers - all were exceptionally friendly & accommodating. Their concern for my comfort made my stay a very positive experience.
July 29, 2012
Rated 3 out of 5 by Koast2Koast Average
Was very eager to see inside the hotel. immediate lobby area is nice and clean, room was average...neat and clean, what you'd expect. Staff were nice, room average but too pricey for average accommodations. Was impressed with SPG Member gift bag and complimentary water, Thanks!
November 3, 2013
Rated 3 out of 5 by Manju Decent Hotel
Hotel overall was ok. The staff was friendly, and the rooms are nicely renovated. The setup is great for someone on a business trip. One thing that needs to be fixed are the potholes in the parking lot. Also, the pool was very small and overcrowded fast. Was not able to enjoy it.
May 30, 2012
Rated 4 out of 5 by BizTravlr2012 Great food and service
I spent one night on a quick turnaround business trip. The bartender was very friendly and the Philly Cheesesteak was fantastic.
Everything went very smoothly, everyone was very friendly, and overall it was a great value.
Just what a frequent business traveler wants!
November 19, 2012
Rated 3 out of 5 by Bonzo Delightful staff
Front desk help was amazing, very friendly and helpful! I'm still full, days later, from the fabulous breakfast. The GM of hotel introduced himself to patrons and really did a fabulous job of keeping on top of employees, making sure everyone had what they needed.
March 20, 2012
Rated 4 out of 5 by quaker66 inconvenient closet configuration
the hanging space for clothes was extremely limited and also inconvenient in that hangers were arranged front to back instead of side to side. this configuration required that you had to take all clothes out in order to reach ones in the back. very odd.
March 25, 2013
Rated 3 out of 5 by jusxhaling Upgrade needed
Maybe they're still transitioning to convert this old hotel to a newer looking or more trendy place to stay. The heater/cooling system needs to get an upgrade, as well as the thermostat setting for the hot water. I was unfortunately disappointed.
October 10, 2012
Rated 4 out of 5 by DrSteve Quick Stay for Philadelphia Marathon
My son was running in this year's Philadelphia Marathon. Stayed at Four Points in the NE before heading downtown. Stay here every time I am in the NE. Good location and great staff. Rooms are comfortable. Will be staying again for New Years Eve.
November 20, 2012
Rated 3 out of 5 by Sug01 Good hotel
This hotel was very nice and comfy. My kids had a great time in the pool. The staff was very nice and helpful. Only thing is no continental breakfast :( but other than that it was great and I would recommended it!!!
September 3, 2012