Rated 4 out of 5 by carmenh This hotel has a great location
I think it is a great hotel for families, staff was great, hotel close to all the attractions. Rooms are comfortable, beds and pillows are the best.
May 27, 2014
Rated 2 out of 5 by MMRMMM Review
Upon arrival, took 5 trips from front desk to room to have a key that worked. A trip or two would have been acceptable as the front desk staff indicated there were issues with the keying system. But, having to ride up and down the elevator four times with bags and belongs on back to have a special "red" key work on the firth time was a bit much.
The toilet did not flush. The handle "giggled" but absolutely no movement of water from the toilet - not good.
The staff were trying hard to be positive and responsive, but the structural issues were getting in their way.
March 13, 2014
Rated 2 out of 5 by upset57 a bad experience
i am a platinmum member and expect certain amenities and courtesies. Upon check in I was informed that the hotel is now charging a parking fee due to recent upgrades of the pool area, that's great but the parking lot is full of pot holes and the rooms are dated and out of touch, so before they start raising fees they should get the hotel in top shape. Also as a platimum guest the parking fees are usually waived, I was told that in the future they would apply and I responded with I guess that I won't be staying here in the future. I also experienced a bad tv remote and had to wait to have it fixed.
January 20, 2014
Rated 4 out of 5 by LENandVIKI Great location for Universal
My wife and I live in Florida but have not gone to Universal before. We are members of the Starwood group so I looked for hotels closest to Universal. We could not have found a more convenient location. It was less than 5 min. each way. The hotel is old but the rooms have been renovated and we found them to be very nice. I found the manager in the lobby almost every time I was in it and he was very helpful with giving me directions to local businesses. It is not a five star hotel but it more than met our needs and we had a terrific time while staying there with no complaints about the hotel or staff.
December 12, 2012
Rated 1 out of 5 by MsGreen999 Bed uncomfortable and creaky
I can't say that my experience applies to the entire hotel, but the king bed in room 1715 was extremely uncomfortable. Not only was the mattress uncomfortable, but the frame squeaked every time we moved. I used points to cover the charges, and feel that I was ripped off. The person at the front desk offered to take care of any charges I had on account, but since there were none, I received no restitution for the inconvenience.
July 15, 2013
Rated 4 out of 5 by Brotis1245 Hotel is a fine, affordable place to stay
We have enjoyed the features and the comfort of our hotel room. The bed was comfortable and our room was always kept clean.
The only nit-picky issues I had were:
1. No microwave or refrigerator - Food costs are high and would like to rely on purchasing frozen foods than dining out a lot.
2. Internet service were poor - I enjoy complimentary wifi but I felt that they could at least boost the service on it. Then again, it is Florida so it's understandable.
Other than that the services and facilities were great. I would consider coming back again.
Something that I would like to point out and loved: Hotel has an arcade game - Pump It Up: Exceed 2 that I would consider on purchasing. :D
August 4, 2013
Rated 4 out of 5 by PapaGeoff Decent Hotel
We stayed here for one night on a weekend trip to Universal Studios. It was close to the park, but claiming walking distance might be a stretch. The room was clean, and nice. The TV was quite large.
We did have one wrinkle. I booked a king-bed via Travelocity and when I arrived they said that my reservation was for a queen and that there were no king-sized beds available. I showed them my confirmation from Travelocity and suddenly a King-sized bed "opened up." We were happy with the room, it was on the 20th floor and we had a great view of the parks.
Aside from that, the Red Lobster across the street had decent food, but a crummy bar and the breakfast buffet in the hotel restaurant was great!
April 29, 2013
Rated 1 out of 5 by 14Maria The Hotel needs update.
I left late at night to drive back home. The hotel was old, dirty and the most important the AC unit made a lot of noise. Impossible for someone to sleep.
I would never go back!!!
May 20, 2014
Rated 4 out of 5 by Clownfishman Good use of SPG points
Initially the room we got was Room 1202, there was multiple issue with the room including blood stained bed sheet, broken shower heads, not working lights.
We went down back to the front desk and Patrick took care of us really well and put us onto 14th floor. Since then everything is smooth sailing and we were very satisfy after that.
Initial room could have been better but it has to do with room cleaning staff than anything else.
May 4, 2014
Rated 1 out of 5 by FloridaMomof3 Dirty Room
We dropped something behind the bed and pulled it out and there was thick dirty dust that has been there for months accumulating on the wall and floor. Husband and child had breathing issues because of it. Talked to the cleaning manager and I got nothing but excuses from him. Front staff was great but he was not.
May 12, 2014
Rated 3 out of 5 by EG220 Disappointed in Response
There was a problem with the bathroom door in my room (would not close). On two separate occasions, we requested that it be fixed. It was never fixed, nor was I provided with an explanation for WHY it was not fixed. As such, I had to use a towel or trashcan to prevent the door from opening. Disappointing. In addition, although a MINOR detail, the ice machine on my floor was broken throughout the stay (4 days) so I had to go down a floor - again, this is a minor thing, but my concerns went unanswered.
April 16, 2014
Rated 4 out of 5 by SPGZ Good location
Hotel is located 1 mile away from Universal Studios (~20min walk). Amenities are good and overall quality is good for the price.
However, the food needs to be improved. Bagged bread could be improved with perhaps some oatmeal or freshly baked bread. They should also have non-dairy milk options (e.g. soy milk)
May 12, 2014
Rated 4 out of 5 by SenoraMargarita Impressed
Had a great stay at this hotel. The staff was very friendly and accomodating, the pool was nice and the proximity to Universal was fabulous.
May 17, 2014
Rated 4 out of 5 by Outlook Overall, good experience
Pros: The hotel has a great location on International Drive.The Front Desk staff is amazing. John from the night shift helped us many times, gave good tips of what to do in Orlando and was very friendly. I wish all hotels had someone as helpful as him. The room was always clean and all the items were replaced.
The cons: No windows on the room, it is uncomfortable to stay in a room without windows.
On saturday night, we wanted to go to the hotel's restaurant, but it was closed to a private party. It was very disapointing, because nobody warned the guests.
The remote control on the gym wasn't working, I believe it only required some fresh batteries. I warned the front desk and on the next day it still wasn't working.
January 29, 2014
Rated 1 out of 5 by CANDYCANES PROBLEMS WITH THIS HOTEL
WE WERE TOLD THAT THE POOL BAR WAS NOT AVAILABLE. NO PROBLEM. BUT THEY DIDN'T TELL US THAT THE POOL WAS NOT AVAILABLE IN FLORIDA IN JUNE. I WOULD HAVE CANCELLED AND FOUND ANOTHER HOTEL. VERY,VERY DISAPPOINTED IN DOUG AND THIS HOTEL.
June 2, 2013
Rated 5 out of 5 by lobo218 Pleasantly surprised by this hotel
For a Four Points - this hotel was beyond what I was expecting. The room was quite large, the bed very comfortable ad the staff was great. I liked the shower/conditioner/gel dispensers int he shower.
November 10, 2013
Rated 3 out of 5 by Codex Room
The room we had was undersized for 3 people. The chest of drawers was in bad shape. One of the drawers was broken and would not close. The mattresses were well used causing sleep to be uncomfortable.
February 12, 2013
Rated 4 out of 5 by TKnight Room comfor could have been maked "good"
The Air-Con in the room (1912) sounded like a helicopter taking off with a loud "drone and rattle" noise - had to switch off to get any sleep - Change of room offered on final the night - declined, as happy with hotel and Team
A little whinge - On Bar-B-Q night, even though I had purchased a cocktail, an additional beer was declined because my Wife was required to attend the Bar in person. I am English and would not instruct my Lady to go to a bar just to order a free drink. We left the BBQ. a little miffed. A Gentleman would understand this protocol stance..
November 17, 2013
Rated 1 out of 5 by Rachel201 I'll never reserve at any of their accommodations
Never help to solve the problem
May 13, 2014
Rated 4 out of 5 by Iditarod4me A Very Nice Surprise
Having stayed here before renovations, we were very surprised at how nice the accomodations are now. Room was very clean, and the bed very comfortable. Reception was smooth and friendly. Only snag was getting into the room. Keys would not operate elevator and then would not operate door lock requiring multiple visits to the front desk and door lock repair. Staff responded quickly and appropriately though it was an inconvenience that took away from an otherwise enjoyable stay. For the value and multiple complimentary amenities, this hotel is a very good choice.
June 5, 2012
Rated 5 out of 5 by spanky Classy front desk
The front desk volunteered to help me with my ipad and getting the wifi to work. All the employees were very classy!
March 12, 2013
Rated 5 out of 5 by Christi5 Convenient and comfortable
I was very pleased with Four Points on this stay. We attended at concert at Hard Rock Cafe in City walk and it just took less than 5 minutes to get there by cab. The convenient location is one of the most appealing factors. It's located right off I-4, right on International Drive. The friendly staff, comfortable bedding, and clean, spacious rooms are also wonderful aspects of the hotel. The GM, Mr. Barrow showed exceptional professionalism and kindness during the stay. I would highly recommend this hotel to anyone staying in Orlando for any amount of time.
February 7, 2013
Rated 5 out of 5 by DaleL Nice change
I liked the view. Everyone has a different view in this round hotel. I got the Sunset and Universal Studios from the 15th floor. The staff was friendly, smiling, and helpful. Easy exit to the airport about 10 miles away, far enough to avoid jet noise but close enough. Bar by the pool makes it a relaxing alternate to crouded streets. Neat looking building. It really stands out.
April 24, 2014
Rated 3 out of 5 by TGator Average Hotel
I expected a little more from this hotel when booking considering the prices. However, it was...fine. The reservation was booked incorrectly online and I had to push to get the correct number of beds upon check-in. The room was clean, but nothing was updated or anywhere above average. The blinds were broken, so our view was limited. There was no instruction for check-out procedure so we were left to guess on the process and exact check-out time. I was neither disappointed nor impressed. The hotel was acceptable for the one night we stayed.
January 29, 2014
Rated 2 out of 5 by Marsha Not up to Sheraton Standards
Off to a VERY bad start, then just average
April 24, 2013
Rated 2 out of 5 by HappyGuest2012 Not so great
Not my idea of what a Starwood hotel should be. Bad smell in the lobby, nasty carpet in the room, screws popping out of the shower curtain rod, A/C that works only some of the time. The location is hard to beat if you're on vacation and visiting Wet n Wild or Universal Studios, but if you're attending an event at the Convention Center, avoid this place like the plague even if you're a die-hard SPG member and the Westin is full. The one bright spot is that the staff seem pretty friendly.
My coworker said it best: "This place is a high-rise Motel 6".
July 2, 2013
Rated 5 out of 5 by Newton561 Staff was great!
The staff at this hotel is beyond friendly and accommodating, we requested a rollaway bed and it was in our room upon our return from dinner. The staff at breakfast was helpful and friendly as well. My only complaint was being woke up early (5-6 am) by others leaving their room and slamming the door upon their exit. I would recommend to anyone in the area.
April 23, 2014
Rated 3 out of 5 by smilies overall I would not say this is the best hotel out there
I asked for a fridge in the room, they said they had nothing available the first night but they did give me a mini fridge the second night. I got hurt my first night their bed frame was sticking way out and i didnt see it so close to the wall. They did have someone come and fix the bed which they did but overall did not enjoy my stay at this hotel. The staff was nice though just think i could have definitely stayed somehwere that was better! Oh and the airconditioning unit so soooo Loud!!!! That was the most annoying part of my stay!
January 22, 2014
Rated 5 out of 5 by Jeff1473 Hidden Jewel
If you are headed to Universal Orlando, this hotel is going to be a great surprise for you. Sheraton has taken an older property and turned it into a great retreat in the perfect location. The facility is immaculate, the staff is very interested in your comfort, and the value is unbeatable. The only negative comment I have is that I wish more money was invested in the pool area. The furniture is fairly plain, with little to keep the attention of kids or parents. However, the hotel is right across the street from a first class water park!
October 20, 2012
Rated 3 out of 5 by grooving1 What a disappointment
Room keys did not work. It took nearly twenty-five minutes to get resolved. We were waiting in the hall outside the room, as instructed, all that time. Finally after calling the front desk again an engineer arrived and switched out the bottom lock on the door. The king size bed had a sink hole in the middle and after sleeping in that bed for two nights I had a king sized back ache. We were given another room but had to wait just over thirty minutes before the room was ready. The keys didn't work for that room either. Turns out the front desk person apparently did not program the keys correctly. The bed in that room was comfortable and I was finally able to get a decent night's sleep. Overall, it was a bad experience that I would not like to repeat.
August 5, 2013