Rated 3 out of 5 by Toby247 Hotel has a serene environment
The hotel has a good location and the staff are quite warm and responsive. However, the meals are a bit uninteresting and the toilet facility requires additional attention.
August 14, 2014
Rated 5 out of 5 by spanky Classy front desk
The front desk volunteered to help me with my ipad and getting the wifi to work. All the employees were very classy!
March 12, 2013
Rated 5 out of 5 by Christi5 Convenient and comfortable
I was very pleased with Four Points on this stay. We attended at concert at Hard Rock Cafe in City walk and it just took less than 5 minutes to get there by cab. The convenient location is one of the most appealing factors. It's located right off I-4, right on International Drive. The friendly staff, comfortable bedding, and clean, spacious rooms are also wonderful aspects of the hotel. The GM, Mr. Barrow showed exceptional professionalism and kindness during the stay. I would highly recommend this hotel to anyone staying in Orlando for any amount of time.
February 7, 2013
Rated 4 out of 5 by NLPSeminars Great Location, Great beds, Great Service
This hotel is perfect for location. Convenient for walking to restaurants, Walgreen's 7/11. So close to Universal you see it from your window. Beds are comfortable and housekeeping is friendly and trustworthy and great at what they do! We had a function there and the Banquet staff was amazing! They made it so easy to concentrate on our seminars. Love this hotel!
August 1, 2014
Rated 5 out of 5 by Thom8923443 Nice Rooms, easy access in and out
Very comfortable rooms, beds and room is clean. Views from room are great...can see firework displays at Disney and Universal.
In room coffee is starbucks and actually tastes good which is nice in the am.
Staff and bellman are very helpful. Only 2 dings..better signage downstairs as its a round hotel and the elevators are not in the "main corredor," and two, lobby area screams for a makeover. But hey, good location, good rates, sleep well.
July 19, 2014
Rated 2 out of 5 by Marsha Not up to Sheraton Standards
Off to a VERY bad start, then just average
April 24, 2013
Rated 1 out of 5 by l321 Very Disappointed
The hotel is old, and in need of improvement. Not the quality that I have previously experienced at Sheraton. We had a six day stay, bugs in restroom, rust stains on the roof of the shower, lint all over the bathroom fan (when asked to have it cleaned, they just brushed it to the ground) the bathroom floors had yellow stains. A hole in the hallway wall that wasn't painted over (and this was the room that they moved us to after we had the bugs). Left my contact information for the manager and was never contacted.
June 12, 2014
Rated 2 out of 5 by Timmy21 This hotel needs a renovation done.
This hotel is behind the times needs to be updated. Breakfast was ok except for the waffles being hard as a rock both times served. Pool was dirty with tree parts and hair in the pool the whole time we were there. The pool service was great for drinks, lacked in food taste. Room was clean, bathroom nice, rug looked unclean and old needs to be replaced. Staff was very nice and helpful they were the best part. The whole thing about the
breakfast voucher thing was a hassle had to
get a new one every day that was a pain and
May 4, 2014
Rated 4 out of 5 by HeWhoFlies Every room a great view
I visited Orlando for fun and spent the weekend at the Four Points near Universal Studios. The moment I walked in I was greeted and made welcome. In fact, through out the weekend, each staff member I met was friendly, courteous and professional.
My room was upgraded to a studio on the top floor and had plenty of space. My only issue was noise from an adjacent room and an uncomfortable bed. The noise was only an issue the first night.
I would consider staying at the Four Points again.
June 30, 2014
Rated 2 out of 5 by HappyGuest2012 Not so great
Not my idea of what a Starwood hotel should be. Bad smell in the lobby, nasty carpet in the room, screws popping out of the shower curtain rod, A/C that works only some of the time. The location is hard to beat if you're on vacation and visiting Wet n Wild or Universal Studios, but if you're attending an event at the Convention Center, avoid this place like the plague even if you're a die-hard SPG member and the Westin is full. The one bright spot is that the staff seem pretty friendly.
My coworker said it best: "This place is a high-rise Motel 6".
July 2, 2013
Rated 4 out of 5 by ExCanuck Good hotel
My room on the tenth floor was clean and comfortable. Nice large screen tv and beds nice.
The hallway outside the room however, had a bad smell, and alot of stains on the carpet. Its not the hotels fault that some people are animals, but the hotel should have carpets cleaned and deoderized.
The hotel restaurant had decent hot breakfast with good selections.
Lots of good attractions nearby. Very close to Universal Studios and Islands of Adventure. Cool mini golf course on site.
June 27, 2014
Rated 3 out of 5 by TGator Average Hotel
I expected a little more from this hotel when booking considering the prices. However, it was...fine. The reservation was booked incorrectly online and I had to push to get the correct number of beds upon check-in. The room was clean, but nothing was updated or anywhere above average. The blinds were broken, so our view was limited. There was no instruction for check-out procedure so we were left to guess on the process and exact check-out time. I was neither disappointed nor impressed. The hotel was acceptable for the one night we stayed.
January 29, 2014
Rated 5 out of 5 by Jeff1473 Hidden Jewel
If you are headed to Universal Orlando, this hotel is going to be a great surprise for you. Sheraton has taken an older property and turned it into a great retreat in the perfect location. The facility is immaculate, the staff is very interested in your comfort, and the value is unbeatable. The only negative comment I have is that I wish more money was invested in the pool area. The furniture is fairly plain, with little to keep the attention of kids or parents. However, the hotel is right across the street from a first class water park!
October 20, 2012
Rated 3 out of 5 by grooving1 What a disappointment
Room keys did not work. It took nearly twenty-five minutes to get resolved. We were waiting in the hall outside the room, as instructed, all that time. Finally after calling the front desk again an engineer arrived and switched out the bottom lock on the door. The king size bed had a sink hole in the middle and after sleeping in that bed for two nights I had a king sized back ache. We were given another room but had to wait just over thirty minutes before the room was ready. The keys didn't work for that room either. Turns out the front desk person apparently did not program the keys correctly. The bed in that room was comfortable and I was finally able to get a decent night's sleep. Overall, it was a bad experience that I would not like to repeat.
August 5, 2013
Rated 3 out of 5 by smilies overall I would not say this is the best hotel out there
I asked for a fridge in the room, they said they had nothing available the first night but they did give me a mini fridge the second night. I got hurt my first night their bed frame was sticking way out and i didnt see it so close to the wall. They did have someone come and fix the bed which they did but overall did not enjoy my stay at this hotel. The staff was nice though just think i could have definitely stayed somehwere that was better! Oh and the airconditioning unit so soooo Loud!!!! That was the most annoying part of my stay!
January 22, 2014
Rated 5 out of 5 by Rugbyguyfl Great hotel in great location!
We weren't really sure what to expect as the reviews seemed rather mixed. We were traveling to Orlando as we were going to ride some rollercoasters at Busch Gardens and Sea World. The hotel staff was welcoming and recognized us as gold members. We were offered complimentary drinks at the bar (which we gladly accepted after being in the car for 7hrs) and also mentioned the happy hour with appetizers for SPG members every evening. The room was clean and the free wifi & water were a great addition. My only suggestion to the hotel is to put coffee cups or Styrofoam cups for coffee as there was only the thin plastic clear cups that made it quite uncomfortable to handle a hot cup of coffee. Otherwise everything was great. We will definitely stay here again!
August 11, 2013
Rated 4 out of 5 by raybob99 overall really good
It was really cold for orlando when we went and I thought the pool was supposed to be heated. It was ICE cold. other than that it was a really good hotel. People are loud late during spring break but its not that bad. The temp in the room fluctuated alot. It seemed hot at night and cold in the morning. The service made up for all that. The pool bar was great, the buffet in the hotel was very convenient and the gym was very clean. The kids liked the game room which was really clean as well. It was in walking distance of Universal.
March 30, 2013
Rated 4 out of 5 by Betoabreu Good option in Orlando
The hotel is very well located especially if you want to go to Universal.
I was there with my wife and my daughter for 3 nights, staff was friendly and attentive and we had a good overall stay.
Ate only once at the beach grill when we arrived late and the food and service were good.
July 28, 2014
Rated 4 out of 5 by KrisG Universal Trip
The toilet stopped up three times. While the staff was very responsive to our needs, it should not have happened more than once. The air conditioning was not that good, it was humid in the room. Otherwise, the stay was enjoyable. Transportation to and from the theme parks was excellent.
July 28, 2014
Rated 4 out of 5 by luca71 Perfect location & smart staff
We went to Orlando to visit Universal Studios, Adventure Island and see the Blue Man Group show. Checking in was as easy and fast as can be. Upon arrival the Universal ticket office was already closed, but the person at the front desk was an awesome source of information and hints to make our visit more profitable and less expensive, including walking directions. We didn't have the chance to ask for suggestions about restaurants or other shows, but I have a feeling I could trust them blindly.
The room was very nice (SPG floor), with the minor inconvenience of a broken curtain that was impossible to keep open. So clean we could have eaten from the floors!
This hotel stands out even compared to the relatively high standards I have always experienced in Orlando.
May 28, 2012
Rated 4 out of 5 by SeanTX Convenient and Good Service
I have stayed here on a couple of occasions and the hotel lives up to the Starwood quality as far as service is concerned. The only minor negative, a few minutes after I got up to my room at 11:00 in the evening, there was a knock from engineering on my door. They ended up having the wrong room. I fortunately was not asleep at the time.
July 21, 2014
Rated 4 out of 5 by kvsk Wonderful Stay
Staff - friendly, polite, helpful, efficient
Housekeeping - great, generous with the towels, origami towels were placed in bathroom and on beds and were such a welcoming sight
Dining - very good prices, breakfast buffet was tasty and offered a variety of breakfast items to choose from including seasonal fruit, try having tea at night before going to bed (a tall cup @ $2.00 is a steal), free coffee all day.
Shuttle/taxi from hotel - no charge for shuttle to the Disney and Universal parks, taxi fares were very reasonable.
March 12, 2013
Rated 1 out of 5 by Mavis57 Terrible Service and quality
SPG reservation specialist booked us for ONE night in this hotel knowing that we requested a two night stay at any SPG hotel. We arrive to find out that we can only stay one night and cannot transfer our reservation or cancel knowing that we needed two nights. Front desk refused to accomodate our needs and the manager on call was not helpful or pleasant to deal with she addressed us in an unprofessional mannger. The room itself is VERY SMALL and the walls are THIN, you can hear everything that is being said in the rooms next door. The bathroom is small and has mold on the walls. The overall stay was rather disappointing considering we trusted in SPG to provide quality and professionalism given that we are apart of this member reward program- exactly the OPPOSITE.
February 21, 2012
Rated 5 out of 5 by Fawci2014 Book It!
Great views of Orlando. Excellent and prompt service. Great hotel design. Friendly front staff.
August 4, 2014
Rated 5 out of 5 by Angela2014 Great price and location
This hotel had a wonderful location right in the heart of Orlando. Easy to find as it's so tall and very comfortable. The beds at Sheraton are always so comfortable and the rooms clean
August 1, 2014
Rated 3 out of 5 by Tink Minor yet consistent service failures
I sometimes suspect that the staff at this and other low-end Starwood hotels purposely set up service failures so that there is the possibility of a tip when corrected. Service failures I often experience include lack of towels and the safe not operating in some way (usually needs batteries or is stuck in the locked position). Then you have to call and someone comes to the room and they linger, hoping to get a tip. Nope, no tip for the correction of a service failure. Tips are for SUPERIOR service, not corrected service.
March 25, 2013
Rated 2 out of 5 by SFWP42 Not so great
My family and I just returned from staying at this hotel last weekend. You get what you pay for, nothing more. We stayed on the Preferred Starwood level, 17th floor. The entire weekend the floor was without AC; not the rooms, but rather the floor. The whole floor smelled of stale air, and was hot. Also, the whole floor smelled of cigarettes. As for the room, we called the front desk to ask them to come open up our room safe; they never came. Ordered breakfast, they forgot the bacon. In short, not a very impressive stay.
June 24, 2013
Rated 3 out of 5 by AndyL Comfortable bed but basic hotel
The hotel is basic and so does the room but i like its bed and big TV. The AC is abit noisy. The lobby and facilities is basic and not impressive like others Four points. Location is not bad but i guest most hotel on International drive would be convenient since there is many shops on the drive itself and the iride trolley and bus is passing through all hotel on the drive. I left a purse in the safe with about 1000 plus ringgit in it but discover only i left the hotel. call back but they could not retrieve. No one to blame except myself since these are money but expect better chances of getting back since we are in USA. The front desk when contacted by phone ( i do not remember the name) does not seem to be keen to help but the security manager provides much concern.
March 6, 2013
Rated 4 out of 5 by SixtyFive Hotel staff was nice.
Staff was helpful. I truly appreciated this.
Cleaning of rooms could use improvement.
Attitude of drivers on shuttle, on return trip was parks was poor. The driver did not even get out of the van, to help us out. I was traveling with my 92 years old Mon. I also have back problems. He lacked courtesy.
July 22, 2014
Rated 1 out of 5 by JJN14 Did not honor reservation
I reserved two rooms six months in advance and at the time of check in the person at the front desk told me that they did not have rooms for me. They offered me a room at a different hotel and told me that I should come back the next day. After arguing about this they agreed to give me the rooms at the other hotel for my three days at Orlando.
Even though it worked out, the situation was very stressful and was certainly not up the standards I have been accustomed to as a SPG gold member.
May 20, 2014