Rated 4 out of 5 by TKnight Room comfor could have been maked "good"
The Air-Con in the room (1912) sounded like a helicopter taking off with a loud "drone and rattle" noise - had to switch off to get any sleep - Change of room offered on final the night - declined, as happy with hotel and Team
A little whinge - On Bar-B-Q night, even though I had purchased a cocktail, an additional beer was declined because my Wife was required to attend the Bar in person. I am English and would not instruct my Lady to go to a bar just to order a free drink. We left the BBQ. a little miffed. A Gentleman would understand this protocol stance..
November 17, 2013
Rated 1 out of 5 by ecamp worst sheraton ever
very bad hotel to be by "Sheraton hotel"
room totally outdate it, TV didn't work, sink stuck with water, toilet didn't work properly, NO HOT water, needs a lot of improvements to be on spg network
November 14, 2013
Rated 3 out of 5 by Larry33 Food Service
It is difficult to understand that the evening bar menu at the poolside bar was way above average excellent fare... And the breakfast served in the main room the next day was so poor we had to leave to find another place to eat. Food staff is poorly trained, confused, food was greasy and poorly presented, generally way below edible fare.
November 13, 2013
Rated 5 out of 5 by Judy7 Stay No.9
Once again my family and I enjoyed our stay in your hotel. The people were friendly and helpful and the room was excellent. Your down comforters are the most wonderful I've ever experienced !!
We had only 2 minor complaints: the fruit in the restaurant was not fresh and when we mentioned this the waitress said they did not have any more and the keyboards on the public computers were so worn it was virtually impossible to read the letters. These are very small in the overall scheme of things, but, as we intend to be back again next year, we want to help make a great experience even better.
November 12, 2013
Rated 2 out of 5 by BoyCSt8Fan Not a typical Starwood stay
My wife and I called to advise the front desk we were arriving late. In return for my small gesture of courtesy, I was told that if we arrive past 2:30 AM, we would lose our room (even though we paid for it when we made the reservation).
We checked in around 11PM and told the hotel was completely booked so we couldn’t get an upgrade. Fair enough. We did get there pretty late.
Other than not receiving a room on a SPG floor, the room had an unpleasant odor; no doubt stemming the rug in front of the A/C being wet. Generally, if it’s leaking now, it has leaked before = mold. The unit was also unusually loud. I prefer a little white noise when I sleep in a hotel, but this was loud to the point of being annoying.
After two phone calls and 15-20 minutes, security (or the Manager on Duty, definitely not maintenance – why would you send maintenance/engineering to look at an A/C unit, right?) finally came to check on the A/C, looked at it, confirmed the floor was wet and asked us if we wanted to shut the A/C off. We told him no because we were on the 16th floor and it was very hot (we had initially shut it off and the temperature in the room went up 5 degrees in 15 minutes). His reply: “It’s leaking but you don't want to turn it off. What do you want us to do?" Sure, I thought. Let us do your job for you. My reply: "Move us to another room and don't use this room for any other guest. You can tell the A/C is been leaking for a while and this room has mold."
Our suggestion of not using the room until the unit was fixed, due to the potential mold hazard, was met with exasperation and an eye roll. We’re 0-for-2 for being courteous. Why shouldn’t we care about the next person to get stuck in that room?
We were moved to a room one floor up, an SPG floor (we were informed that the guest hadn’t checked in yet). But wait a minute: we’re SPG as well and we were obviously there before them. Why didn’t we get this room in the first place?
The king mattress was so worn; you could see the indentions of two bodies. It looked like three peaks and two valleys. By then, we were so tired we didn’t care. It was around 1 AM and we were going to bed no matter what. Travel tip: when sleeping on a bed where the sleeping area could double as a bunker, try and sleep as close to the edge as possible. It’s uncomfortable, but it beats waking up with a sore back.
My wife was called the next day with an apology and a generous fruit plate with a serving of yogurt in the middle.
While my wife and I appreciate the apologies, everything I addressed could have been avoided in the first place.
Something else that’s changed since our previous visit: resort fees - $10 a night, which I initially tried to get removed at check-in and was informed that everyone pays them no matter what. When my wife checked us out, they had removed the resort fees.
They still have free in-room Wi-Fi and free parking.
We had stayed at this property previously about 9 months ago and enjoyed our stay, spending the majority of the time at the hotel without incident. Unfortunately, we feel this latest stay is indicative of potential future stays, so we’ll be staying elsewhere when visiting Orlando in the future.
This stay is not an accurate representation of the Starwood brand. We’ve stayed 50+ nights at other Starwood properties in the last two years and had very positive experiences.
November 12, 2013
Rated 5 out of 5 by lobo218 Pleasantly surprised by this hotel
For a Four Points - this hotel was beyond what I was expecting. The room was quite large, the bed very comfortable ad the staff was great. I liked the shower/conditioner/gel dispensers int he shower.
November 10, 2013
Rated 4 out of 5 by MM14 Excellent HOTEL
The location is excellent, but what made my stay special were the staff members in the restaurant and Donald and Brooke at the front desk. Going the extra mile is something I notice and guarantees my loyalty.
November 9, 2013
Rated 2 out of 5 by MB81 Not sure I will be back
While there are good aspects to this hotel like the price and shuttles to the theme parks, some of the service needs improving such as the dining. The first night the cafe didn't appear open the second night the lady in there couldn't look less interested in actually serving customers. After waiting for 10 minutes she still served other customers who arrived after me. And well it seemed like that for my remaining nights. It probably explains why there was never anyone eating dinner in there. I had no room service info in my room - if it was there I couldn't find it and no one seemed to want to assist. So while I dearly would have liked to eat at the hotel I only managed one meal other nights I had to go elsewhere.
My next issue was buying my theme park tickets at the hotel and once in the park finding out they were for the wrong date, and unable to use the express pass having to go and find guest services to give me a new ticket.
The bellman was the only one that seemed attentive and helpful.
Other good aspects though did include the wifi and having a room available for my early check-in.
November 4, 2013
Rated 5 out of 5 by Dolly1968 Best Hotel
Just spent 11 nights at the four points and from checking in to checking out everything was excellent regarding the staff who where excellent and nothing was to much for them,the cleanliness of both the hotel and the rooms , must mention the chap at worked in the entrance of the hotel,did not catch his name but was most helpful, but a special mention must go to Osama who worked at the pool bar,he has a lovely nature and made our holiday and looking forward to returning in the near future
November 2, 2013
Rated 3 out of 5 by vanessag2009 good hotel, just needs a little more attention
I thought the hotel was going to be this fancy smancy hotel, I mean its very noticeable with a big ball on top of the building. But any who , the hotel itself was nice, front desk was very very nice, only thing I was seriously annoyed about was the fact that the pumps inside the bathrooms for the shampoo conditioner and body was were empty! Might seem like not a big deal but its pretty frustrating taking a shower with none of those. Why house keeping wouldn't even check those is completely unknown to me.
October 31, 2013
Rated 3 out of 5 by Johno HHN
This is our go-to hotel for visiting Universal Studios.
October 28, 2013
Rated 5 out of 5 by BF52 Excellent staff on hand
Enjoyed my stay at Four Points. The staff was very friendly well trained and made my stay very enjoyable. My room was clean and very comfortable. The accomidations overall were excellent. I would definitely recommend this location and stay again when I visit the Orlado area.
October 26, 2013
Rated 1 out of 5 by NewsQueen122 Hotel needs complete refurbish
Hotel needs a complete refurbish...bathroom old ...hair dryer rusted...hallways and carpet filthy.
October 26, 2013
Rated 5 out of 5 by Jk69 Hotel staff were excellent
Had a brilliant stay at the four points. Room was nice and facilities were good. The staff were brilliant and so willing to assist especially the excellent bellman,reception, bar staff and even the young lady that empties the garbage. The guys that drive the taxis outside were great too. Very nice to talk to and also full of good information. The only thing that could be improved upon would be lifeguards at the pool.
October 22, 2013
Rated 4 out of 5 by SPGFan28 Great Access to Universal
This hotel is very close to the Universal theme parks and CityWalk. If the intent of your vacation is to have a place to sleep, while you spend your time awake time at the parks, this is the location for you. It did not having the relaxing resort feel which you might slightly expect with the $10 facility charge.
October 22, 2013
Rated 5 out of 5 by Mike21 A Great Place to Stay
This hotel is a hidden gem. While it may look odd from the outside, don't let that stop you from staying here. I stayed here 6 days for Universal's Halloween nights. The rooms are large, just redone, and the staff is magnificent. They go out of there way to help you, from Anthony at the front desk to Javier in accounting. The pool area was just redone too. The breakfast is very good. I will stay here again and again.
October 22, 2013
Rated 5 out of 5 by Gaby1970 Great stay. Worth repeating!!!
I was gladly surprised when I saw the room, which was much more spacious than expected. Breakfast was really good in quality and variety. Staff was truly nice, prompt, and professional.
The location is very convenient, just around the corner from attractions and from access to the Interstate ramp.
Plenty of eating choices nearby but we STRONGLY recommend Big Italy, just about 300 yards from the hotel.
The only thing we expected and did not have at the pool deck was a Jacuzzi. We drove several hours before arriving to the hotel and we were really looking forward to relaxing in the hot tub... Nevertheless, we will surely keep this hotel in mind for future trips to Orlando. By the way, we live in SW Florida and we have been over twenty times to Orlando and still planning on many more visits.
October 21, 2013
Rated 3 out of 5 by HALB Ok, but it needes improvement
A goodroom, but noisy if face street. Some bugs in the bath were also found for several days. The air condition was very noisy and the sun shield did not work properly.
October 14, 2013
Rated 4 out of 5 by sinbad1 great hotel But?
Staff was great. Only complaint was the room AC was very loud. It also had a energy saving feature causing it to shut down in the middle of the night allowing the room to get to hot then it would come on to cool the room. It did this all night waking us up each time it came on. If your a light sleeper you can't get a good night 's sleep. P.S. I was told by engineering that this was a brand new AC installede just 2 weeks ago
October 14, 2013
Rated 1 out of 5 by Supertray 5pm And Room Wasn't Ready!
Checked in at 5pm, reserved 2 rooms for a Universal Studios trip for my daughter's 16th birthday. Gave the room key to my daughter for their room and my wife and I went to our room which still looked like someone was staying in it. We had to wait outside the room on chairs for 30 minutes while the room was cleaned. Also in the morning was getting ready to leave and the ac wall unit had flooded the floor, good morning wet socks!
October 14, 2013
Rated 4 out of 5 by guestsinorlando would stay here again.
All personnel were extremely friendly and helpful and couldn't have been nicer. Where the hotel falls down is the housekeeping. The bed was not made properly, just covers pulled up, no sheets straightened despite asking for same. Not enough coffee, creamer or water left in the room daily. Front desk staff were more than happy to provide what we needed but never from housekeeping. The mattress was not comfortable and probably should be replaced.
October 12, 2013
Rated 5 out of 5 by carmen6980 Great Location
Everything was perfect. Excellent, would stay there again..
October 7, 2013
Rated 5 out of 5 by Lani108 Excellent quality hotel on I drive
My partner and I have stays here 3yrs in a row from Scotland, we love the hotel. The hotel has been upgraded with a new pool area and it's all freshly painted, everything is spotless, its so clean. The staff are friendly and care about the guests and its in a prime location where you can get the red line or the green line home on the I ride trolley which is a big bonus because the green line is never as busy, the four points is at stop 7 which is a transfer stop so both lines runs to and from it. It's also in walking distance to universal studios and islands of adventure its a leisurely 15 minute walk over. The hotel is fab, and the rooms are high spec. We will return again in the future. Thank you four points.
October 4, 2013
Rated 4 out of 5 by Lucys Excellent for the location
This hotel is located near all the local actractions like sea world, orlando studios, etc
October 1, 2013
Rated 1 out of 5 by Malcolm24 Very Upsetting
Hands-down the worst hotel experience we've ever had. I would like to start by saying that my wife and I were on our Honeymoon during our stay at this particular Four Points hotel. With that being said, this stay with Four points was HIGHLY upsetting. When booking the honeymoon trip, our travel agent spoke highly of this hotel, but after our stay, the only semi-decent factor out of it all, is that it is located right around the corner from Universal Studios (which we also booked in advance). First off, the entire employee staff seems to be lacking in people skills (aside from the third party employees, ie Universal Studio employees working near the from desk). The hotel itself was semi-clean, but never felt entirely safe, leaving myself, and more importantly, my wife uneasy the entire stay. During our daytime excursions to Universal, which normally lasted at least 8 to 10 hours each day, we came back to the hotel, in hopes to take a shower, lay down, and relax, our room was NEVER once cleaned. Because of this, we couldn't come back and take a shower, no clean towels. We couldn't lay down and relax, everything was dirty and we had to clean it up OURSELVES. On top of all of this, both my wife and I were given an attitude by, not one, but TWO separate employees after asking a simple question; we were given wrong information that could have made us miss our shuttle to the airport (which, in turn, would have made us miss our flight); our key cards stopped working halfway through our stay, and the phone system was so complicated, we couldn't even check our messages to receive an important message about our shuttle. At one point, I was so tempted to check out of the hotel early to go stay at the Days Inn across the street (mind you, everything was already paid for, but I would have been willing to pay more just to get a better customer experience). Now, because I work in a corporate business, I know how important individual recognition is, and I will give recognition where recognition is due; There is a woman with blonde hair who works at the front desk. She was the most kind person I interacted with the entire stay. She showed me respect, humility, and proper customer/employee etiquette. Unfortunate to say, she was the only one there who knew anything about customer service. And because of that, I would not recommend this hotel to anyone staying in the area until it is under better management or hires new employees who know how to properly address their customers and their issues with patience and respect.
September 24, 2013
Rated 5 out of 5 by BRye80 Amazing Hotel and Staff
Stayed here for our vacation between 9/16 and 9/23 and couldn't have chosen a better hotel with a better location to everything. First, the hotel is very visible as it is the tallest building in the "Universal" area with a large gold globe on top.
The room was nicely appointed with good linen and a VERY comfortable bed.
The hotel overall was very clean and in good repair.
Also, the outside pool and bar were fabulous. There were always plenty of fresh towels, the patio bathrooms were spotless, and the "Best Brews" Happy Hour and nightly Movies by the Pool were fun and enjoyable.
The best part of this hotel is the staff. From the front desk agent, to the housekeepers, to the F&B Manager, and the bartenders... each and every staff member we came in contact with was fantastic. One person I would like to single out for going above and beyond his duty to make us feel at home was Osama at the outside pool bar. His drinks were fabulous and his hospitality were unmatched. I wish I could hire 5 just like him at my hotel!
The hotel is located a very convenient 1 min. (across the street) from Wet 'N Wild water park, 3 min. (just up the street) from Universal Studios/City Walk/Islands of Adventure, and a mere 10-15 min. from the Disney Area. Who could ask for anything more?
Would I recommend this hotel? 150% YES to everyone traveling to the Orlando area.
The only thing I would have to mention in the negative column are the restaurant hours. On day 1, we tried for lunch upon arrival...the restaurant is closed for lunch. So we went elsewhere. Also on day 1 for dinner, we tried at around 9:15pm and for some reason the restaurant was dark and closed even though their hours claim 10pm as a closing time. We didn't get a chance to try the restaurant until day 3 for breakfast. The food and service (when it was open), however, was good.
It wasn't until day 4 that we realized the pool bar/lounge serves food for afternoon and evening hours, which I will also mention, is quite tasty indeed.
Overall, well done to the GM and everyone!
September 24, 2013
Rated 4 out of 5 by Ayzzzz Great value
We got an incredible rate at this hotel in the off season. It is well located, spotless and offers a wonderful breakfast buffet (included in our rate). The room was spacious, but, in my opinion, has a major flaw. The only mirrors in the room are located in the bathroom, so that if one person is in there-and does not wish to be disturbed-there is no mirror in the room. As two person, trying to get ready for a wedding, it was hard to manage this.sounds picky, but think about it....the front desk could use more staff..one person at a front desk is insufficient to handle check-ins, telephones, and questions. That being said..this was a very pleasant stay, well worth the money!
September 21, 2013
Rated 4 out of 5 by HappyTraveller62 Enjoyed Our Stay
The hotel is clean, modern, and comfortable. The staff was very friendly and helpful. The location of the hotel is great for access to restaurants, shopping, and the theme parks. My only suggestion to make the rooms even better would be to add a refrigerator. The breakfast had a lot of variety and was good. My only suggestion there would be to vary the kind of eggs served. We were there for nine days and eating scrambled eggs every day (we love eggs) was wearisome. Also, the scrambled eggs taste like reconstituted eggs. There is an IHOP close by if you want to really have better breakfasts.
There was a separate desk besides the check-in desk in the hotel lobby. At this desk, they were selling Disney tickets supposedly at a discount. Whether this desk was a separate company just resting space or connected to the hotel I do not know. The tickets were discounted if you would agree to listen to an hour and a half sales presentation. Well, the "discount" was actually a rip-off price compared to what it would cost to purchase the tickets elsewhere, plus you had to waste valuable time to boot listening to a sales talk. Ridiculous!! We did not utilize this "service" as we felt that it was a joke. This is just a warning to others not to fall for this trap. Because the hotel allows this nonsense on their property, I lowered their overall rating from 5 stars to 4.
September 20, 2013
Rated 2 out of 5 by avflyer123 OK Except Housekeeping
First time staying in SPG hotel (for a meeting/conference), and probably the last. Overall, the hotel service was ok with the exception of housekeeping. I had many small pieces of glass on the floor in front of the desk. I mentioned it to the front desk during the second day of my stay. Checking out after four nights and it had never been vacuumed. I think I picked up half of it with my feet. Can't say I'd recommend this hotel.
September 18, 2013
Rated 5 out of 5 by SWEETSWEET NO NEED TO STAY ANYWHERE BUT AT SHERATON 4 POINTS ORLANDO STUDIO CITY
FIVE STAR SERVICE,GREAT STAFF
THE FOOD WAS EXCELLENT
THE BREAKFAST BUFFET WAS TOP NOTCH, LACKING NOTHING
SECURITY FEATURES IN PLACE AWESOME
ROOMS WERE GREAT WITH A SPECTACULAR VIEW WAS ON 21 FLOOR
FOR ME THERE'S NO NEED TO STAY ANYWHERE ELSE THAN THE SHERATON 4 POINTS ORLANDO STUDIO CITY ON ALL MY VISTS TO ORLANDO.
September 17, 2013