Rated 2 out of 5 by KJ50 Needs Improvement
After a long day of traveling I checked into a room that smelled like fish. When I opened the mini refrigerator, to insert my bottle of water, there was an opened can of tuna and a box of leftovers.
The bathroom title was dirty and the shower had not been thoroughly cleaned. The shower liner had red and black spots on it.
I must say I was disappointed after using points for this stay. This is not typical of my stays at the Four Points by Sheraton.
April 17, 2013
Rated 3 out of 5 by PaulFromMetuchen Needs more in the bathroom
We stayed overnight in this airport hotel because it was an airport hotel (we were coming to NJ from Fiji), and that it was Starwoods. There should have been more than two towels in the bathroom, and the one that was damp shouldn't have been. There should have been more than one small bar of soap, so we didn't need to carry it from the sink to the shower and back again. Other than that, it was just what we expected.
July 7, 2014
Rated 3 out of 5 by DaveandErica Disappointed
After booking this stay 3 months in advance, I show up to find that the rate I paid for was for hotel only. I requested the park and fly rate which includes parking but upon checking in, this was not the case. Very typical experience. Pay for a service and receive partial product. I can not recommend this hotel for air travelers at Four Points LAX because of this experience. The rooms and facilities are comfortable, but booking really messed up.
July 25, 2012
Rated 3 out of 5 by Pippa Bathroom uncomfortable, phone staff irritating, front desk great.
I think this must be franchised- management seemed sub-par. Called twice to make sure would get a quiet room. They placed me in front of the elevator. Concierge kept hanging up when I called from the airport- he was clearly asleep. Bathrooms- shower rod is curved weird so you can't close the door all the way- a pain & poor planning. Front desk woman Elena was nice. Convenient for a quick airport stay, got a reasonable rate which was fair.
April 24, 2014
Rated 5 out of 5 by Kathy827 Kathy
Hotel was nice and convenient location. However Shuttle to the hotel I felt took too long.
September 16, 2014
Rated 2 out of 5 by annie4626 rooms need serious renovations.
good bed, nice pillows, but that's the most positive stmt I can make. the room was moldy smelling, very damp- the a/c didn't cool the room - no safety rail in the tub area- very poor lighting , not even a desk lamp, or a floor lamp. No sleep timer on the TV remote. The ulpholstered chair was stained, carpeting very worn. & stained. my coworkers had same complaints. we were on the same floor
July 18, 2014
Rated 4 out of 5 by SPGPlatinumAtlanta LAX overnight
We stayed at 4PTs LAX because we had a 6:00 am flight the next day. Hotel is clean and friendly and is ideal for LAX purposes. We even had the Hertz driver drop us off in front of the hotel after we dropped our rental off and the Hertz bus was going back to LAX. That way we didn't have to deal with rental return in the early morning. Shuttle runs to LAX every 15-20 minutes 24 hrs/day. Small dated bathroom but still clean and functional.
April 7, 2013
Rated 1 out of 5 by MickK I ended up at another hotel
Management is apparently cost cutting by turning off the air conditioning.
Upon opening the door to my room I was greeted by a wave of hot and humid air. The thermostat read 80 degrees. Fiddling with the thermostat didn't produce any cold air.
A call to the front desk resulted in an offer to "send someone up to look at the AC".
After being placed on hold for requesting a room with working AC I eventually gave up and returned to the front desk.
I asked the front desk staff if there was anything he could do to demonstrate that an 80 degree room was unacceptable to him as well. He chuckled, apologized and offered to leave a note for the manager.
Another front desk staff overhead this exchange and gave me free breakfast for my stay.
The replacement room was 74 degrees, but the WiFi didn't work.
Based on my previous interactions with Staff I concluded dealing with tech support would take longer than changing hotels.
I happily exchanged free breakfast for working internet and AC.
They were decent enough to cancel the reservation without charging me.
A staff member told me "That they need to turn on the air conditioning in the rooms at the end of the halls".
September 12, 2014
Rated 1 out of 5 by Weekendstay2014 Fear for your safety!
Arrived on Saturday morning intending to have a peaceful weekend.
Saturday night the parties on the floor we were on were sooooo loud and out of control. You could hear everything (loud music, cursing, etc.).
As a result I called the front desk and they sent security to resolve the issue. In response the front desk sent a security guard to our door... The party got quiet as the security stood at the door and shouted "Are you okay in there! You guys called security, is something wrong! What's going on?!". After realizing that the security guard was actually doing this and now creating a scene at our door we refused to open the door in fear for our safety not understanding why someone who was hired by the hotel to protect would do something like this rather than just addressing the party and loud occupants on our floor. It was apparent that the security and hotel management had more of an issue with us bothering them since the loud noise was never addressed and continued ALL night!!!! Felt like we were held hostage in our room since we could not trust the hotel staff to address the issue let alone security to protect us from now occupants who were aware that we called on them! Who would want to step out after a security/hotel staff creates a scene like this. Didn't sleep all night.
Upon checkout the next morning it was addressed with the on duty manager who provided info to make a complaint. Has been 10-12 business days from initial complaint and still getting the run around! Now the corporate office is referring me back to the hotel manager... Talk about a run around! Still seeking resolution! If I wanted to feel unsafe and have an experience like this, I could have saved my $125+ and stayed in a low class motel!
This is not the type of service I accept from a Four Points Sheraton Hotel at all!...
September 30, 2014
Rated 3 out of 5 by Mvprx7 Needs updating
Staff was awesome! Rooms however, reminded me of a Motel 6. Hallways were dark and creepy. A door in the hallway was propped open by a towel. I've never stayed in a hotel room without an exterior window before so I felt a bit claustrophobic when I tried to keep my room private. Decor needed updating big time and the bed was creeky. If I wasn't so exhausted from traveling the entire day, I would've been more annoyed by my room.
April 27, 2014
Rated 1 out of 5 by farcire Worst SPG experience to date
This was my worst SPG experience to date. The staff was unmotivated and unfriendly. As a SPG Platinum member, I expect the staff to be polite at a minimum. Instead, I was given a terrible room across from a very noisy ice machine. The walls were so thin, it sounded like a construction site in my room. When I asked for another room, I was told no rooms were available and then transferred to "a supervisor" and hung up on. When I called back again, I was told that I'd be moved to a separate room (so rooms were available, and the first person I spoke to must have lied to me). When I went downstairs to get my new room key, I was told that my room had been "given away" and that I would be given a different room. Given my normally very positive experiences with SPG properties, I was shocked at the terrible service and quality of both the staff and facilities.
February 19, 2013
Rated 4 out of 5 by BusinessTraveler567 It was OK
Got a crummy room that was like a cubicle with a glass wall to the hallway with no drapes! Got upgraded at no charge to what I was expecting in the first place. Tight parking spaces, 2 towels per room, 1 complimentary water bottle after being promised two. Slow elevators. Staff was nice though. Had trouble reaching them by phone. The phone rang and rang. Amazing the price given the quality of the hotel.
June 28, 2014
Rated 5 out of 5 by Deeliteful Exceeded Expectations
I don't typically stay at hotels near airports because they do not seem to be maintained as well as those in high demand areas. But this one was a pleasant surprise. The hotel was clean and had very nice accommodations.
We had our family reunion at this location and for the price, service, and cleanliness it was exceptional.
The only thing missing was the pillow top mattress.
July 21, 2014
Rated 3 out of 5 by anvi hit and miss service
We stayed in the hotel for two nights. It was clean and comfortable room. But first night complimentary bottle water was missing; we were too tired to mention/request for one. In the morning, I requested extra towels and one toothbrush. We got the towels but no toothbrush. Later in the day we realized room service took the dirty towels but did not replace with the clean ones. We did get a complimentary bottle for the second night.
April 2, 2013
Rated 2 out of 5 by MoDhedhi Extremely disappointed
When I first arrived I was given a parking pass to let me in and out of the lot. It didn't work so I went back to the front desk. where Tyron was very rudely commented "This line is only for platinum or gold.." When i responded yes I am, he challenged me by asking me what room I am staying in. This was the first extremely rude encounter by the staff.
Secondly, our room had no Kleenex. On Saturday of our stay I had to call 3 times and still no one had sent up Kleenex. We ended up heading out for the night and when we arrived, still no Kleenex...I then called housekeeping for a 4th time and the lady said well I'm the new night shift person so don't blame me. She did then send up Kleenex, but the lack of service at this hotel is ridiculous.
Lastly, I went to get a cup of coffee from the restaurant next to the check-in counter. I asked for hot coffee and was given a lukewarm cup saying this is all we have left otherwise we will need to brew a whole new pot. I was startled by this lack of interest in serving guests....
August 25, 2014
Rated 3 out of 5 by Murphy14 Extra charges
We did not know this hotel charges $19.00 a day to park your car, even though you are paying to stay there. When we checked in and found this out, the hotel clerk said we could return our rental car and walk back to the hotel! This is 8'oclock at night in a bad neighborhood.No way. They also charge you to use their printer. And the free bottled water was 1 bottle of warm water in a room for 4 people. How about maybe 2 bottles?.
October 8, 2013
Rated 5 out of 5 by Roami26 Still a GREAT place to stay near LAX!
I've stayed at the Four Points by Sheraton LAX many times. I review the hotel from time to time, to note any change in the service and facilities.
It's impressive that no matter the time between my stays...the front desk staff ALWAYS remembers me and expresses appreciation for my patronage. The staff here is one of the best in the Starwood chain. Hands down! STILL a great place to stay near LAX!
THANKS for another great stay!
September 9, 2013
Rated 4 out of 5 by Madhadmel Aug 2014
Had a one night stay in Lax as our flight was 6am next day. This hotel is very convenient, clean, 2 restaurants in hotel so you don't have to go anywhere, shuttle that runs 24/7 around the clock, check in efficient, rooms a little small but enough for a one night stay with 4 people. Enjoyed it and would stay here again.
August 13, 2014
Rated 3 out of 5 by Lorna123 Very loud hotel
My room looked out onto the main entrance of the hotel. The windows of the hotel are the old, flimsy type. So I had to listen to every car and bus drive up through the night, as well as voices and car doors slamming. On top of that, each time someone near my room closed their door, I heard and felt a loud thump. And the walls were thin, so I could hear my neighbor coughing. Not coming back here.
June 26, 2014
Rated 5 out of 5 by Jody720 This hotel is awesome!
Prior to my arrival the staff at this hotel had shown me that they have the customer's interest first and foremost! I arrived on 11/16/12 and stayed until 11/25/12. During my stay the hotel was clean, comfortable, the staff were jewels and it was extremely quiet. I had not had a vacation in a while and everyone took time to be so nice, I could not have asked for more! A special thank you to Jess and Justin for your kindness.
November 28, 2012
Rated 3 out of 5 by Goldie2 Parking Still a Problem
I stay at this hotel quite often when I am in the area because of the reasonable rates and the comfortable rooms. Having said that, there is still a huge problem with parking spaces, or lack thereof. The Four Points plays host to many diverse, and often loud, meetings. Perhaps some of the attendees are taking guest parking spaces without actually staying at the hotel?
I had requested a refrigerator in my room for last weekend, something I have ALWAY
S had in the past, but not this time. However, after the time it took to check in (one person on duty, five people in line), giving up finding a parking space, as there were none, having a small hissy fit until somewhere was found to put my car, I was too tired to pursue the whole "no fridge" thing when I finally got to my room. After Hollywood Park closes this December (sadly), none of this will be an issue for me.
November 18, 2013
Rated 1 out of 5 by Hotelstayer25 Unacceptable
I am a frequent traveler and have been a loyal customer of Starwood hotels for many years because I appreciate their emphasis on value and excellent service. Yet a recent stay at this hotel has made me question my loyalty.
We stayed at this hotel Thursday, November 24 through Tuesday, November 29. Upon arrival, we were assigned to room 961. The room was filthy and unacceptable. The carpet and furnishing were extremely dirty. The curtains and bedding looked as though they had not been cleaned in decades. There was also an unpleasant odor throughout the room. To make matters worse, we looked out the window only to see a huge dumpster filled with trash. As we were reviewing the room, I received a text from my credit card company stating that my card had been charged $595.50 by your hotel which is not the amount I authorized. We checked in and the front desk clerk advised me that there would be a $50.00 charge for incidentals not a $50.00 charge per night; therefore, I authorized a charge of $456.50 plus $50.00 for a total of $506.50. I asked that the incidentals be disconnected; therefore, there should not have been a need for a $50.00 hold on my credit card. Be aware the excessive charges for indidentials.
We complained to the Front Desk Manager, Adam, about the condition of the room and the excessive amount charge to my credit card for incidentals. I requested to check out and my credit card be refunded. I was told that there would be a fee to do so, Adam politely offered us another room. We were transferred to room 523. The room was in better condition than the other room but still not up to the Starwood hotels standard we am accustom too. The room smelled like mildew. In addition we found mold in the refrigerator. I also advise Adam that I would be contacting my credit card company to have the $130.00 hold removed from my card as it was not authorized. I requested that I be allowed to gain internet access to print my hotel reservation to fax to my credit card company to show the amount I agreed for my credit card to be charged without being charged for internet access and printing.
December 8, 2011
Rated 4 out of 5 by Norcal925 Great location, friendly service
This hotel has friendly service. They clearly have recently invested in a remodel. For it being an older hotel, they seem to have spent time and money on updating the interior. The restaurant was surprisingly very good for an airport hotel. Also, there wasn't much noise with it being close to the airport. We had a good night sleep and enjoyed our stay.
July 27, 2014
Rated 3 out of 5 by lifesmoments1 just an average hotel
hotel guests should not have to pay for parking 2 nights of parking cost $42
customer service needs improvement there is no friendlyness at the front desk they are cold and not acocomdating
parking pass expired on second day i had to reactivate it
i'm spg gold member and they didnt want to give us complimentry breakfast or drinks most hotels do - at least a room upgrade? no it was a low floor and just a regular room.
October 15, 2012
Rated 4 out of 5 by nvragn Hotel Shuttle is Awful
I stayed at this hotel the night before an early AM flight. The price for the room was very reasonable. They have ample self parking that is priced well if you choose to leave your car. The shuttle service is advertised as leaving every 20 min.
Getting to the airport was a breeze, shuttle on time and quick trip to LAX. The return trip did not go as well. I waited 45 minutes at the "Hotel Shuttle" stop on the median at LAX.
This hotel competitors were there picking people up and dropping them off at least three times while I was waiting. After 20 min I called the hotel and was told that the shuttle would arrive in seven minutes. That seven minutes turned into almost 25 more minutes.
When I got to the hotel, I received a very shallow (can't be bothered) apology from the manager, who tried to place the blame, saying that the shuttle service is an out side service.
I will never patronize another Starwood property.
July 11, 2014
Rated 2 out of 5 by Pepper4 What a difference a tower makes
Its a crap shoot. If you don’t get a room in a newer tower you are in a 2 star room. Mine wreaked of mildew.
Parking at 11pm….there was none so the front desk just told me to park where ever I could even if it was in front of a no parking sign. Oh, and look around at all the signs saying they are not responsible for damages to your car. I was worried about it being hit or towed all night. Stay someplace else!!!!!!!
September 9, 2013
Rated 5 out of 5 by MikeyVA Great stay, was pleasantly surprised
This was the first time at this property and I wasn't sure what to expect. I was pleased with the condition of the property and found it quieter than some of the other Starwood properties around LAX.
This isn't the poshest hotel but it is clean and well maintained.
August 20, 2014
Rated 3 out of 5 by MoniandQ Parking Nightmare
This hotel charges $24/night for parking. The parking is behind the hotel, the spaces are cramped, the lot is on a hill and because it was raining the weekend we stayed we had to walk through deep puddles. It was a long wet walk to the front of the hotel, the only entrance. They charged us $50/per night for parking/hold in case we used room service which we didn't and then charged us and additional $24/night parking anyway for a total of $150 for two nights of parking, not including the cost of the room for two nights. We brought it to the hotels attention the first night and they said they fixed it. But here we are Monday and our bank account is still minus $150 extra dollars just weeks before Christmas. I'm very disapointed right now. My husband is active duty military and we were in town to bury his father, this is the last thing we need to deal with during our grief.
December 3, 2012
Rated 4 out of 5 by WillieF Good for South Bay business travel
For business and proximity to LAX, the hotel is fine. Nothing else to do in the area, so you must have a car.
September 8, 2014
Rated 2 out of 5 by pixee disappointing hotel
My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years.
The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge.
March 7, 2014