Four Points by Sheraton

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  • アメリカ合衆国
  • 90045
  • カリフォルニア,
  • ロサンゼルス
  • 9750 Airport Boulevard
  • マップ

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Rated 3.6 out of 5 by 551 reviewers.
Rated 1 out of 5 by front desk needs additional training called 1-800 number to place a note to add my daughter to the reservation and let her check in upon arrival 3:30 am on July 22nd. Front desk unable to retrieve note and would not check my daughter in. Fortunately, she was able to track me down and problem resolved. Four Points LAX then proceeded to charge my credit card for 2 additional nights I did not stay there. I still have not been contacted by accounting to correct the error. June 24, 2014
Rated 1 out of 5 by Unpleasant experience This hotel is in need of upgrades. Door to room was extremely difficult to open. Overall hotel appeared dirty. I had an issue with the conceirge which was not taken seriously by staff. I recommend staying else where. Entire experience at this hotel was unpleasant. August 4, 2014
Rated 3 out of 5 by TV Not working Only a few of the channels on the TV were working properly. A staff member came up to look at it but offered no solution and blamed it on DirecTV. August 13, 2014
Rated 3 out of 5 by This hotel is so convenient. The first room assigned to us smelled so bad like it was a smoker's room. Please fix the elevator. Our bathtub did not drain well. August 13, 2014
Rated 1 out of 5 by Worst Airport Hotel Ever Advertising "Newly Renovated" is a blatant lie...our Rm 721 was a relic...disgusting paint, disgusting rusty tub and shower...ripped cloth and leather on chairs...smelly hallways, rude management (Angel) lied to us several times...refused to service our needs. Should be fired. Woman at desk on phone to make a reservation change at 10PM was also a liar and brutally rude...I have many connects in LA and will make sure my entire network is aware of the Four Points issues. NEVER AGAIN. March 6, 2013
Rated 4 out of 5 by More than I expected for the price, excellent rooms. Older hotel, but the rooms were extremely clean and bright. The beds are as cozy as the Westin. If you are looking for a bargain with out sacrificing room comfort, this is a great deal. This place might not have all of the frills you get with a 5 star hotel, but the beds are cozy and comfortable. The only complaint I have is the limited tv channels. They had the basics, but lacked a few of the cable channels I watch. Good enough for the price though. July 25, 2012
Rated 3 out of 5 by It is good if you want to be close to the airport The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about. 2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call. 3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location. May 28, 2013
Rated 5 out of 5 by Asian Tour Leader An excellent hotel for those seeking a layover from long flights. August 16, 2014
Rated 5 out of 5 by park and fly use We decided to stay overnight before our early morning flight out of LAX and leave our car parked while we were gone - park and fly. It worked out well. The shuttle took us to the airport and picked us up after we flew home. The only thing that was disconcerting was the gook I found on my car's front window. Pollution? Jet Fuel? Whatever it was, it made it hard to see and was hard to remove. This isn't the hotel's responsibility but perhaps covered parking would have been better. August 11, 2012
Rated 4 out of 5 by Excellent staff and comfortable rooms Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return. January 10, 2013
Rated 4 out of 5 by Convenient to LAX We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition. August 9, 2014
Rated 2 out of 5 by Not what you would espect This certainly isn't what you would expect from Sheraton (4 points or not). I was moved to three rooms and just settled in 3rd room to avoid further aggravation. Old, run down, water stains on ceilings, popcorn ceilings, stains on carpet/walls/furniture/bedding/pillows... too many to list. July 28, 2014
Rated 4 out of 5 by Hotel Shuttle is Awful I stayed at this hotel the night before an early AM flight. The price for the room was very reasonable. They have ample self parking that is priced well if you choose to leave your car. The shuttle service is advertised as leaving every 20 min. Getting to the airport was a breeze, shuttle on time and quick trip to LAX. The return trip did not go as well. I waited 45 minutes at the "Hotel Shuttle" stop on the median at LAX. This hotel competitors were there picking people up and dropping them off at least three times while I was waiting. After 20 min I called the hotel and was told that the shuttle would arrive in seven minutes. That seven minutes turned into almost 25 more minutes. When I got to the hotel, I received a very shallow (can't be bothered) apology from the manager, who tried to place the blame, saying that the shuttle service is an out side service. I will never patronize another Starwood property. July 11, 2014
Rated 4 out of 5 by It was OK Got a crummy room that was like a cubicle with a glass wall to the hallway with no drapes! Got upgraded at no charge to what I was expecting in the first place. Tight parking spaces, 2 towels per room, 1 complimentary water bottle after being promised two. Slow elevators. Staff was nice though. Had trouble reaching them by phone. The phone rang and rang. Amazing the price given the quality of the hotel. June 28, 2014
Rated 3 out of 5 by this hotel is over priced The hotel needs to work on elevators, the open and close "VERY" quickly my wife and I were caught trying to enter and exit when trying to use them. practically knocking us down, very painful to say the least. Hall ways were dirty. Would not recommend to anyone. July 31, 2014
Rated 5 out of 5 by I felt very comfortable and enjoyed my stay The only issue I had was that I had a iron in my room that leaked a lot of water. Otherwise, the stay was great. The staff were very helpful and polite. August 9, 2014
Rated 3 out of 5 by Not a great experience Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return. June 13, 2013
Rated 5 out of 5 by Classic & affordable nice, clean & affordable. August 15, 2014
Rated 3 out of 5 by Needs update: I stayed in a 4 Points in Asia and was very impressed so I came to this hotel with high expectations. The staff was very friendly and rooms clean, but the LAX hotel needs a complete face lift. They basically took an old tired hotel and put a 4 Points sign on it. The facilities are worn, old, tired, and completely dated. That said, they did do a good job on the beds so if you are just looking for a functional hotel at a good rate close to the airport then this passes. February 12, 2014
Rated 3 out of 5 by Road hard put up wet Stayed for convenience due to early departure from LAX. Very convenient to return rental car and shuttle to airport. Room is dated and feels more like an hourly rental than overnight place. Place needs serious makeover.There are two other SPG properties nearby that are cleaner and less dark and dingy.billing department needs to be more responsive. I am used to having my folio automatically emailed to me, but After two calls and email I am still waiting for final bill. October 30, 2013
Rated 4 out of 5 by Stay and park worked out well We stayed overnight before a trip to Hawaii. The room was in OK shape - carpet had some kind of stain - but the bed was very comfortable. Shuttle to the airport was fine. On our return we had to wait quite a while for the shuttle. Extra day parking charge (beyond the 7 day included with our rate?) was a decent deal. At checkin the front desk agent was very helpful and gave me the "7 days parking" rate vs. the one I had booked (for up to 14 days.) Saved me a few bucks! March 28, 2013
Rated 4 out of 5 by Convenient Hotel is near airport and car rentals so a good place to arrive or leave. It is very comfortable and has good facilities. The only negative point is that the microwave for guests should be cleaned every now and then. I stayed twice in the space of a couple of weeks and both times i warmed my son's milk up in a microwave that stank of reheated burgers form the local burger king and was covered in all sorts of sauces and stains. But my son enjoyed his milk all the same! September 2, 2012
Rated 3 out of 5 by Very loud hotel My room looked out onto the main entrance of the hotel. The windows of the hotel are the old, flimsy type. So I had to listen to every car and bus drive up through the night, as well as voices and car doors slamming. On top of that, each time someone near my room closed their door, I heard and felt a loud thump. And the walls were thin, so I could hear my neighbor coughing. Not coming back here. June 26, 2014
Rated 3 out of 5 by nice Staff -Adequate accommodations We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away. June 1, 2013
Rated 2 out of 5 by Needs improvement 45 minute shuttle from airport. A/C wall unit noisy and stopped working in middle of the night. Very poor wireless internet access - no ethernet line back-up Very small bathroom August 5, 2014
Rated 2 out of 5 by Needs a reno We stayed on a corporate rate and I think they decided with a low rate to give us the oldest rooms. My room had a cracked sink, which didn't drain well. The shower was very slow to drain and in a 10 minute shower the water was above my ankles. They tried to cover what was probably a smoking room previously, with a deodorizer that just made it worse. Their website says they did renovations in 2011 but that is misleading since not all the rooms were renovated. February 23, 2013
Rated 5 out of 5 by New General Manager...but SAME GREAT HOTEL and SERVICE! I stay several times a year at the Four Points by Sheraton - LAX. This stay, I learned there was a fairly NEW General Manager. I was very curious to see how things may have changed. I was pleasantly surprised to learn that the front desk staff was just as professional as always...(Liz is exceptional), Platinum recognition was superb...and the restaurant was as accommodating as ever - even serving up a "last minute: hummus platter for a tired and famished guest! (The food is quite tasty at the restaurant with ample portions), The gym is adequate (but could use more sanitizer containers throughout the gym area). The pool area is the best of any Four Points I've seen. It even offer little cabanas! This hotel remains a great option when staying in the LAX area. Peter had some pretty big shoes to fill replacing Phil as the GM. Nice job! March 9, 2014
Rated 5 out of 5 by Best Value at LAX As an LAX based airline Captain I have a need for a short overnight or daytime sleep prior to my flights. I use the 4 Points LAX. I know I will be greeted warmly and in a quiet, clean room with an awesome bed within minutes of stepping off the airport shuttle bus. Every time I walk through the lobby at least 3 hotel staff greet me and ask if I need anything and then thank me for staying. I stay at least 3 nights/days per month. It is my home away from home. November 15, 2012
Rated 5 out of 5 by Always dependable! Whenever my travel plans take me to Los Angeles, I try to stay at the Four Points by Sheraton - LAX. Yes, there are other hotels, including SPG hotels at which I could stay in the LAX area. HOWEVER, I can always depend on the staff at this SPG hotel for a great stay. If you're a frequent traveler, DEPENDABILITY, COMFORT and RECOGNITION, all count toward your satisfaction. Again, as always at this hotel...I thank this team for a job well done. Just love it! September 12, 2012
Rated 3 out of 5 by Air con The hotel was alright overall. Very near LAX, which was great. The front desk was polite and welcoming which is always lovely. The bell man, not so much and had to wait quite a while for service. My main issue was with the air-conditioning in my room. There was no way to keep the room at a somewhat comfortable temperature. If the AC was on the room would get really cold, very fast and vice versa. For that reason, I would probably stay elsewhere next time. September 14, 2012
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