Rated 3 out of 5 by Pippa Bathroom uncomfortable, phone staff irritating, front desk great.
I think this must be franchised- management seemed sub-par. Called twice to make sure would get a quiet room. They placed me in front of the elevator. Concierge kept hanging up when I called from the airport- he was clearly asleep. Bathrooms- shower rod is curved weird so you can't close the door all the way- a pain & poor planning. Front desk woman Elena was nice. Convenient for a quick airport stay, got a reasonable rate which was fair.
April 24, 2014
Rated 1 out of 5 by hr1010 front desk needs additional training
called 1-800 number to place a note to add my daughter to the reservation and let her check in upon arrival 3:30 am on July 22nd. Front desk unable to retrieve note and would not check my daughter in. Fortunately, she was able to track me down and problem resolved. Four Points LAX then proceeded to charge my credit card for 2 additional nights I did not stay there. I still have not been contacted by accounting to correct the error.
June 24, 2014
Rated 4 out of 5 by SPGPlatinumAtlanta LAX overnight
We stayed at 4PTs LAX because we had a 6:00 am flight the next day. Hotel is clean and friendly and is ideal for LAX purposes. We even had the Hertz driver drop us off in front of the hotel after we dropped our rental off and the Hertz bus was going back to LAX. That way we didn't have to deal with rental return in the early morning. Shuttle runs to LAX every 15-20 minutes 24 hrs/day. Small dated bathroom but still clean and functional.
April 7, 2013
Rated 1 out of 5 by farcire Worst SPG experience to date
This was my worst SPG experience to date. The staff was unmotivated and unfriendly. As a SPG Platinum member, I expect the staff to be polite at a minimum. Instead, I was given a terrible room across from a very noisy ice machine. The walls were so thin, it sounded like a construction site in my room. When I asked for another room, I was told no rooms were available and then transferred to "a supervisor" and hung up on. When I called back again, I was told that I'd be moved to a separate room (so rooms were available, and the first person I spoke to must have lied to me). When I went downstairs to get my new room key, I was told that my room had been "given away" and that I would be given a different room. Given my normally very positive experiences with SPG properties, I was shocked at the terrible service and quality of both the staff and facilities.
February 19, 2013
Rated 1 out of 5 by Traveler8820 Quality was poor
This hotel appeared to be very modern and clean in the web pictures but ended up being very disappointing. This hotel should not belong in the same group with other SPG hotels. They definitely need a renovation! I don't recommend this particular four points Sheraton to anyone unless you're on a budget and don't care about quality. There is no frig or microwave unless you pay an additional fee plus they charge for parking.
July 9, 2014
Rated 3 out of 5 by anvi hit and miss service
We stayed in the hotel for two nights. It was clean and comfortable room. But first night complimentary bottle water was missing; we were too tired to mention/request for one. In the morning, I requested extra towels and one toothbrush. We got the towels but no toothbrush. Later in the day we realized room service took the dirty towels but did not replace with the clean ones. We did get a complimentary bottle for the second night.
April 2, 2013
Rated 3 out of 5 by Mvprx7 Needs updating
Staff was awesome! Rooms however, reminded me of a Motel 6. Hallways were dark and creepy. A door in the hallway was propped open by a towel. I've never stayed in a hotel room without an exterior window before so I felt a bit claustrophobic when I tried to keep my room private. Decor needed updating big time and the bed was creeky. If I wasn't so exhausted from traveling the entire day, I would've been more annoyed by my room.
April 27, 2014
Rated 3 out of 5 by Murphy14 Extra charges
We did not know this hotel charges $19.00 a day to park your car, even though you are paying to stay there. When we checked in and found this out, the hotel clerk said we could return our rental car and walk back to the hotel! This is 8'oclock at night in a bad neighborhood.No way. They also charge you to use their printer. And the free bottled water was 1 bottle of warm water in a room for 4 people. How about maybe 2 bottles?.
October 8, 2013
Rated 5 out of 5 by Roami26 Still a GREAT place to stay near LAX!
I've stayed at the Four Points by Sheraton LAX many times. I review the hotel from time to time, to note any change in the service and facilities.
It's impressive that no matter the time between my stays...the front desk staff ALWAYS remembers me and expresses appreciation for my patronage. The staff here is one of the best in the Starwood chain. Hands down! STILL a great place to stay near LAX!
THANKS for another great stay!
September 9, 2013
Rated 5 out of 5 by Roami26 Consistently great customer service!
It's very rare that an affordable hotel with great service REMAINS that way. The Four Points by Sheraton - LAX is consistently CONSISTENT.
No surprises here. Great staff and customer service. Great SPG Platinum recognition, Clean and comfortable rooms...every stay!
Enjoyed the fresh cookies upon check-in as well.
Just an overall solidly good choice when staying near LAX.
September 16, 2014
Rated 3 out of 5 by PaulFromMetuchen Needs more in the bathroom
We stayed overnight in this airport hotel because it was an airport hotel (we were coming to NJ from Fiji), and that it was Starwoods. There should have been more than two towels in the bathroom, and the one that was damp shouldn't have been. There should have been more than one small bar of soap, so we didn't need to carry it from the sink to the shower and back again. Other than that, it was just what we expected.
July 7, 2014
Rated 5 out of 5 by Jody720 This hotel is awesome!
Prior to my arrival the staff at this hotel had shown me that they have the customer's interest first and foremost! I arrived on 11/16/12 and stayed until 11/25/12. During my stay the hotel was clean, comfortable, the staff were jewels and it was extremely quiet. I had not had a vacation in a while and everyone took time to be so nice, I could not have asked for more! A special thank you to Jess and Justin for your kindness.
November 28, 2012
Rated 3 out of 5 by Goldie2 Parking Still a Problem
I stay at this hotel quite often when I am in the area because of the reasonable rates and the comfortable rooms. Having said that, there is still a huge problem with parking spaces, or lack thereof. The Four Points plays host to many diverse, and often loud, meetings. Perhaps some of the attendees are taking guest parking spaces without actually staying at the hotel?
I had requested a refrigerator in my room for last weekend, something I have ALWAY
S had in the past, but not this time. However, after the time it took to check in (one person on duty, five people in line), giving up finding a parking space, as there were none, having a small hissy fit until somewhere was found to put my car, I was too tired to pursue the whole "no fridge" thing when I finally got to my room. After Hollywood Park closes this December (sadly), none of this will be an issue for me.
November 18, 2013
Rated 1 out of 5 by Hotelstayer25 Unacceptable
I am a frequent traveler and have been a loyal customer of Starwood hotels for many years because I appreciate their emphasis on value and excellent service. Yet a recent stay at this hotel has made me question my loyalty.
We stayed at this hotel Thursday, November 24 through Tuesday, November 29. Upon arrival, we were assigned to room 961. The room was filthy and unacceptable. The carpet and furnishing were extremely dirty. The curtains and bedding looked as though they had not been cleaned in decades. There was also an unpleasant odor throughout the room. To make matters worse, we looked out the window only to see a huge dumpster filled with trash. As we were reviewing the room, I received a text from my credit card company stating that my card had been charged $595.50 by your hotel which is not the amount I authorized. We checked in and the front desk clerk advised me that there would be a $50.00 charge for incidentals not a $50.00 charge per night; therefore, I authorized a charge of $456.50 plus $50.00 for a total of $506.50. I asked that the incidentals be disconnected; therefore, there should not have been a need for a $50.00 hold on my credit card. Be aware the excessive charges for indidentials.
We complained to the Front Desk Manager, Adam, about the condition of the room and the excessive amount charge to my credit card for incidentals. I requested to check out and my credit card be refunded. I was told that there would be a fee to do so, Adam politely offered us another room. We were transferred to room 523. The room was in better condition than the other room but still not up to the Starwood hotels standard we am accustom too. The room smelled like mildew. In addition we found mold in the refrigerator. I also advise Adam that I would be contacting my credit card company to have the $130.00 hold removed from my card as it was not authorized. I requested that I be allowed to gain internet access to print my hotel reservation to fax to my credit card company to show the amount I agreed for my credit card to be charged without being charged for internet access and printing.
December 8, 2011
Rated 3 out of 5 by lifesmoments1 just an average hotel
hotel guests should not have to pay for parking 2 nights of parking cost $42
customer service needs improvement there is no friendlyness at the front desk they are cold and not acocomdating
parking pass expired on second day i had to reactivate it
i'm spg gold member and they didnt want to give us complimentry breakfast or drinks most hotels do - at least a room upgrade? no it was a low floor and just a regular room.
October 15, 2012
Rated 1 out of 5 by JohnPaul555 Poor Value
The hotel room was old with poor quality carpet, ceilings, wall finishes and bathrooms.
There was no safe or fridge in the room. The room came with 1 bottle of water for 4 people.
The beds were OK.
I consider this was massively overpriced for the quality of the room.
Our room overlooked the main parking lot and being next to a main road and LAX was noisy due to poor quality single glazed windows.
August 1, 2014
Rated 2 out of 5 by Pepper4 What a difference a tower makes
Its a crap shoot. If you don’t get a room in a newer tower you are in a 2 star room. Mine wreaked of mildew.
Parking at 11pm….there was none so the front desk just told me to park where ever I could even if it was in front of a no parking sign. Oh, and look around at all the signs saying they are not responsible for damages to your car. I was worried about it being hit or towed all night. Stay someplace else!!!!!!!
September 9, 2013
Rated 3 out of 5 by MoniandQ Parking Nightmare
This hotel charges $24/night for parking. The parking is behind the hotel, the spaces are cramped, the lot is on a hill and because it was raining the weekend we stayed we had to walk through deep puddles. It was a long wet walk to the front of the hotel, the only entrance. They charged us $50/per night for parking/hold in case we used room service which we didn't and then charged us and additional $24/night parking anyway for a total of $150 for two nights of parking, not including the cost of the room for two nights. We brought it to the hotels attention the first night and they said they fixed it. But here we are Monday and our bank account is still minus $150 extra dollars just weeks before Christmas. I'm very disapointed right now. My husband is active duty military and we were in town to bury his father, this is the last thing we need to deal with during our grief.
December 3, 2012
Rated 3 out of 5 by Travellerbywill Not bad not good..
I stayed for 3 nights here and my office colleagues have been staying here for some time during business trips. The only reason we chose this hotel is proximity to airport and competitive price. They offered us free breakfast but it was almost same menu everyday for breakfast buffet and some of the items were really cold despite of being kept in food warmer(potatoes), also the iron board was missing from the room
September 7, 2013
Rated 2 out of 5 by pixee disappointing hotel
My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years.
The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge.
March 7, 2014
Rated 4 out of 5 by BusinessTraveler567 It was OK
Got a crummy room that was like a cubicle with a glass wall to the hallway with no drapes! Got upgraded at no charge to what I was expecting in the first place. Tight parking spaces, 2 towels per room, 1 complimentary water bottle after being promised two. Slow elevators. Staff was nice though. Had trouble reaching them by phone. The phone rang and rang. Amazing the price given the quality of the hotel.
June 28, 2014
Rated 5 out of 5 by Lanny3 Newly Renovated
The last time I stayed here was over 25 yrs ago! I am happy to see they just renovated this hotel. The jr suite was very roomy - even has a walk in closet. However, the bathroom was a bit small in comparison to the rest of the room. But the upgrade to the bathroom was a big plus!
I was pleasantly surprised to see a welcome plate of grapes and cookies for Platinum members when I walked into my room. Nice touch!
October 23, 2012
Rated 5 out of 5 by nedf another great stay here
this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel
March 12, 2014
Rated 5 out of 5 by 1Silverback A STAYCATION IN L.A.
My room was very nicely furnished and located across from the elevators. I appreciated the experience.
November 3, 2014
Rated 2 out of 5 by annie4626 rooms need serious renovations.
good bed, nice pillows, but that's the most positive stmt I can make. the room was moldy smelling, very damp- the a/c didn't cool the room - no safety rail in the tub area- very poor lighting , not even a desk lamp, or a floor lamp. No sleep timer on the TV remote. The ulpholstered chair was stained, carpeting very worn. & stained. my coworkers had same complaints. we were on the same floor
July 18, 2014
Rated 3 out of 5 by Sunstate301 What to improve?
Immediately fix the hook for hanging purse for the restroom near your reception/registration stall#1. The broken fixture in the restroom does not give a good impression about the hotel and it is the first thing guest notice.
You also need to tell the guest that the parking ticket needs to restamp daily instead of having the guest found out when the car was already at the gate and the ticket did not work!
July 5, 2012
Rated 3 out of 5 by Lorna123 Very loud hotel
My room looked out onto the main entrance of the hotel. The windows of the hotel are the old, flimsy type. So I had to listen to every car and bus drive up through the night, as well as voices and car doors slamming. On top of that, each time someone near my room closed their door, I heard and felt a loud thump. And the walls were thin, so I could hear my neighbor coughing. Not coming back here.
June 26, 2014
Rated 5 out of 5 by idroviva "Can´t stay away...my home abroad"
Great as usual, they truly care and seek just for the best treatment. Value for the money is a right description, just a few min from LAX, rooms are been renovated, and it has many function rooms and meeting areas.
Basically what matters to me are the performance and behavior of people, and at this hotel they are wonderful from the Management to any Staff members!.
Thank you so much for everything!
December 17, 2012
Rated 4 out of 5 by hefbaby Great vibe
I stayed recently for a "park and fly" from LAX,, The room was comfortable although the hallway seem dreary..LOL.. but i have to RECommend the the bar..i usually travel alone, and the staff both nights, (male and female) recommended great food and wine....
Love the caprse salad and hangar steak... great prices,,,and yummy..Bravo.
but have to say the breakfast in the Comfort Lounge...not so tasty...
October 24, 2012
Rated 4 out of 5 by Flyguy74 Amazing Staff
I arrived very early and knew rooms would probably not be ready. The staff, especially Jeallissa, jumped into action and worked hard to provide me a room as quickly as possible. This property may not have the 5 star facilities, but they more than make up for it in their attention to their guests. I might also add the beer selection at the lobby restaurant is amazing... From all over the world!!!
July 22, 2012