Rated 3 out of 5 by Travellerbywill Not bad not good..
I stayed for 3 nights here and my office colleagues have been staying here for some time during business trips. The only reason we chose this hotel is proximity to airport and competitive price. They offered us free breakfast but it was almost same menu everyday for breakfast buffet and some of the items were really cold despite of being kept in food warmer(potatoes), also the iron board was missing from the room
7 de septiembre de 2013
Rated 3 out of 5 by PaulZ Great location, good services, affordable, GREAT TEAM
This is a terrific airport hotel with all you need: affordable prices for rooms, food and beverage. Generous $16 breakfast buffet. Free wi-fi. Nice outdoor pool area. Rooms are fine. Frequent free shuttle service to and from the airport. Best of all is the friendly, welcoming attitude of the entire staff. Great team!
28 de julio de 2013
Rated 3 out of 5 by cindyp Inconvenient despite being airport hotel
Can't expect much of a Four Points -- it's the lowest on the SPG chain totem pole for a reason. My one gripe on this hotel is the airpot shuttle, which to me, is the main reason one even stays in an airport hotel. I was there for a quick weekend trip and I wanted an easy in and out hotel from LAX. IT TOOK A HOUR TO GET TO THE HOTEL. Even though the website says the shuttles come 15-20 minutes, we waited over 30 for the shuttle. Saw multiple other hotel shuttles lap the Four Points (which shares shuttle with the Westin LAX). And if coming from an early terminal (1 or 2), you have to make the full airport loop, which is another 20 minutes and then a stop by the Westin. When I called to see what the heck was up, the receptionist @ FP was unhelpful and (inadvertently?) hung up on me when trying to connect me to the shuttle center to see where the heck the shuttle was. Oh, and blew some smoke in my ear about 'it's supposed to be 25-30 minutes' (which besides being UNACCEPTABLE for an airport hotel, is contrary to website claim)' and of course he said, 'it'll be right there', with no basis for that -- hence my demand to talk with the shuttle. However, at check-in, the check-in person was really sweet and took time to understand the issue and relay the message to the GM. The actual staff at check-in and out are great. But overall, wouldn't stay here again due to the cruddy shuttle situation and really, just a 2.5 star hotel. However, I'd say the gym was surprisingly large and had lots of up-to-date cardio equipment!
22 de julio de 2013
Rated 3 out of 5 by David0511 Average
Large Hotel - Average service
Staff did their job - but not overly so. The cleaning staff was friendly and outgoing - more so then the front desk or concierge desk.
Parking was a hassle - many people do not remember to prepay and it becomes a bottleneck to exit the lot - no attendant. Took over 15 minutes on two days to exit.
17 de julio de 2013
Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
3 de julio de 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
13 de junio de 2013
Rated 3 out of 5 by Betty This hotel was too cold.
The lobby and the room (without the ability to change the temp) were both freezing. We woke with sore throats each night we stayed. The breakfast restaurant and buffet were not that great for the price. However, having in-room and lobby wifi were nice, but having to pay to print out boarding passes kind of stinks.
8 de junio de 2013
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
1 de junio de 2013
Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
28 de mayo de 2013
Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
27 de mayo de 2013
Rated 3 out of 5 by Alice62 ok
room had a smell the linens were not fresh pillows ,smelled stail the bathroom towels were so rough not happy at all
20 de mayo de 2013
Rated 3 out of 5 by Birdie This hotel needs more attention
I've enjoyed the hospitality of Four Points Sheraton at LAX several times in the past. However, this stay didn't live up to all my expectations. My room was not really ready for an occupant as the temperature in the room was 90 degrees. I was too tired from traveling to ask for a different room. I simply turned on the AC & hoped it would cool down fast. The temp in the room was never comfortable either too cold or too hot. I should have gotten another room. To add to my discomfort the coffee maker malfunctioned and only half the coffee made it into the cup the rest went all over the tray & top of the refrigerator. Disappointing & not like my other visits. The hotel is good but the staff needs to pay more attention to details.
19 de mayo de 2013
Rated 3 out of 5 by AL75 AIRPORT OVERNITE
EVEN THOU WE DID NOT ARRIVE TILL AFTER 5PM OUR ROOM WAS STILL NOT READY?? WE HAD A SENIOR AND CHILDREN....DINING WAS PRICEY....DID NOT KNOW WATER WAS FREE....WE HAVE SPG GOLD CLUB FOR MANY YEARS...THIS WAS NOT A GOOD CHOICE .....VERY NOISY
7 de mayo de 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
6 de mayo de 2013
Rated 3 out of 5 by Chickie50 The beer and BBQ was a great idea
Thought it was great that at check in the clerk mentioned it, there was some confusion of what time the event was....
4 de mayo de 2013
Rated 3 out of 5 by metp Needs updating
Location to the Airport & Rental car companies is great, The lady that checked us in was very nice and friendly, the food in Brewsters bar was very tasty, i did get my drink spilled over me by the server who was apologetic but never offered to replace the spilt one.
The only issue i had with the hotel was the bathroom, when we checked in the lady told us it was a deluxe room, there was nothing deluxe about it , the room was clean but old and dated, the bath tub was stained and had been painted and the paint was chipping off, it put me off wanting to get in it.
30 de abril de 2013
Rated 3 out of 5 by carol food
bad bad bad expensive food
13 de abril de 2013
Rated 3 out of 5 by Snape I am the King of the Lollipop Guild
The property has come a long way from what it was when I first stayed here. However, I wish they would go into the WCs and raise all the shower heads by a foot. Every time I stay here, I have to duck down to make use of the shower. I'm only 6' (1m 81). Also, I wish they would staff their front desk. Every time I arrive at the property, there is no one there to check me in.
9 de abril de 2013
Rated 3 out of 5 by Jacksons free shuttel from LAX
there is a free shuttel from the airport. Convinient to spend the first night here after a long flight! Close to many car rentals.
7 de abril de 2013
Rated 3 out of 5 by Pshady Cleanliness
Overall it was a good experience. I wish the comforter, sheets, and towels could be better. Basically they did not meet my expectation.
7 de abril de 2013
Rated 3 out of 5 by Gene Very typical 4 Points Sheraton
Hotel met my needs for quick in and out from LAX.
It provideed all expected amenities, clean & comfortable.
3 de abril de 2013
Rated 3 out of 5 by anvi hit and miss service
We stayed in the hotel for two nights. It was clean and comfortable room. But first night complimentary bottle water was missing; we were too tired to mention/request for one. In the morning, I requested extra towels and one toothbrush. We got the towels but no toothbrush. Later in the day we realized room service took the dirty towels but did not replace with the clean ones. We did get a complimentary bottle for the second night.
2 de abril de 2013
Rated 3 out of 5 by Stuckinlax Last minute savior
Due to a last minute room need the reservation staff was wonderful securing me a government rate and recommendations on securing the airport shuttle. Martin Gil at the front desk was extremely supportive by allowing an early check in and food and drink coupons for weary travelers.
28 de marzo de 2013
Rated 3 out of 5 by bags slamming doors - uninhabitable
My room was subject to noise from an adjacent hallway door throughout the night.
25 de febrero de 2013
Rated 3 out of 5 by Noreen50 Pleasant staff
The hotel is convenient, LAX, the staff is friendly. The first room we entered smelled like incense, had to move.
The staff did not offer to help move our stuff, traveled with a senior citizen.
Did not get cookies or fruit for SPG gold...what happened.
The ticket for parking lot did not work, had to have it re activated, I was not the only guest with problem?
8 de febrero de 2013
Rated 3 out of 5 by Roundtowner Hotel older than other Sheraton in area.
The shower did not work & I didn't realize it until the next morning while getting ready to leave on a cruise. Had to take a bath & then squeeze between tub & toilet to wash my hair under the faucet. Little uncomfortable.
5 de febrero de 2013
Rated 3 out of 5 by Tex93 not up to my expectations...
I have stayed at this property on previous occasions, it is close to LAX, and most of the car rental pickup and return locations. Previous visits were always fine, however, this time a number of items didn't meet my expectations. I had booked a king bed room, but was provided with a double queen bed room, and wasn't allowed to switch rooms, after I asked the front desk attendant to do so.
The room itself wasn't clean, floor had debris by the window and it appeared the linens on one of the beds hadn't been changed. The bathroom was missing the bath soap, and the toilet paper holder was hanging by a thread.
On a positive note, the bar as always staffed by friendly and professional bartenders, and the selection of beers, and bar food is outstanding.
31 de enero de 2013
Rated 3 out of 5 by Mark60640 Stinky Towels and Garbage
Half of my towels smelled like mildew. On the wardrobe shelf there was a pile of the precious guest's dry cleaning debris. SOmeone needs to work with housekeeping on these items.
28 de enero de 2013
Rated 3 out of 5 by ccardoso When you reserve it! It's not an upgrade!
So we got there 20 minutes before check in time so we were told to wait for the deluxe queen double we reserved or if we wanted to they could put us in a different room. We said no we will wait for our room. 20 minutes later we are assigned a room on the 6th floor where it seemed like the floor just did not belong compared to the rest of the hotel. I open the door and disgusted with the room for starters its not what I reserved it was a standard full double not the queen beds. Called the front desk and asked to please give us the room I reserved. They said oh my apologies there is room next door with queen beds, I responded no, please move me to another floor according to theffront desk they were going to "upgrade" me it took an hour and a half which felt forever with two kids to finally get the room I reserved. I am so serious when I say that some sections. Or wings to this hotel look like you are at two different hotels a crappy one and a nice one. The room that I ended up in was like night and day compared to the first room they put me in. Once that was fixed my stay was good, the breakfast buffet is enough to get the day started, housekeepin was great at keeping everything clean and even put some flowers in received in water for me. Once everything was Settled we did have a good stay.
15 de enero de 2013
Rated 3 out of 5 by SMF1967 This hotel is a good price/value
I've stayed here before and am generally pleased with the price/value I received. This particular stay was a bit sub-par given my room's thermometer wasn't working properly so any attempt to heat the room only made the room cooler. Upon waking in the middle of the night it was 60 degrees with the heat on high and thermometer set at 70. We called to let the staff know, but didn't want anyone in the room at that hour and assumed it would be dealt with after we left. Given I spent a suite night award, this was clearly disappointing to be uncomfortable all night.
4 de enero de 2013