Rated 3 out of 5 by Goldie2 Parking Still a Problem
I stay at this hotel quite often when I am in the area because of the reasonable rates and the comfortable rooms. Having said that, there is still a huge problem with parking spaces, or lack thereof. The Four Points plays host to many diverse, and often loud, meetings. Perhaps some of the attendees are taking guest parking spaces without actually staying at the hotel?
I had requested a refrigerator in my room for last weekend, something I have ALWAY
S had in the past, but not this time. However, after the time it took to check in (one person on duty, five people in line), giving up finding a parking space, as there were none, having a small hissy fit until somewhere was found to put my car, I was too tired to pursue the whole "no fridge" thing when I finally got to my room. After Hollywood Park closes this December (sadly), none of this will be an issue for me.
November 18, 2013
Rated 5 out of 5 by Rita88 Convenient and comfortable
Very close to LAX airport, clean and comfortable room. Parking is crowded and charge an extra fee.
July 9, 2014
Rated 1 out of 5 by Hotelstayer25 Unacceptable
I am a frequent traveler and have been a loyal customer of Starwood hotels for many years because I appreciate their emphasis on value and excellent service. Yet a recent stay at this hotel has made me question my loyalty.
We stayed at this hotel Thursday, November 24 through Tuesday, November 29. Upon arrival, we were assigned to room 961. The room was filthy and unacceptable. The carpet and furnishing were extremely dirty. The curtains and bedding looked as though they had not been cleaned in decades. There was also an unpleasant odor throughout the room. To make matters worse, we looked out the window only to see a huge dumpster filled with trash. As we were reviewing the room, I received a text from my credit card company stating that my card had been charged $595.50 by your hotel which is not the amount I authorized. We checked in and the front desk clerk advised me that there would be a $50.00 charge for incidentals not a $50.00 charge per night; therefore, I authorized a charge of $456.50 plus $50.00 for a total of $506.50. I asked that the incidentals be disconnected; therefore, there should not have been a need for a $50.00 hold on my credit card. Be aware the excessive charges for indidentials.
We complained to the Front Desk Manager, Adam, about the condition of the room and the excessive amount charge to my credit card for incidentals. I requested to check out and my credit card be refunded. I was told that there would be a fee to do so, Adam politely offered us another room. We were transferred to room 523. The room was in better condition than the other room but still not up to the Starwood hotels standard we am accustom too. The room smelled like mildew. In addition we found mold in the refrigerator. I also advise Adam that I would be contacting my credit card company to have the $130.00 hold removed from my card as it was not authorized. I requested that I be allowed to gain internet access to print my hotel reservation to fax to my credit card company to show the amount I agreed for my credit card to be charged without being charged for internet access and printing.
December 8, 2011
Rated 4 out of 5 by Jimbo20 LA Overnight
Hotel is real close to LAX and offers free shutlle service! Great hotel for quick trips in and out of LA.
July 8, 2014
Rated 2 out of 5 by pixee disappointing hotel
My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years.
The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge.
March 7, 2014
Rated 3 out of 5 by lifesmoments1 just an average hotel
hotel guests should not have to pay for parking 2 nights of parking cost $42
customer service needs improvement there is no friendlyness at the front desk they are cold and not acocomdating
parking pass expired on second day i had to reactivate it
i'm spg gold member and they didnt want to give us complimentry breakfast or drinks most hotels do - at least a room upgrade? no it was a low floor and just a regular room.
October 15, 2012
Rated 5 out of 5 by nedf another great stay here
this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel
March 12, 2014
Rated 5 out of 5 by AANev33 This hotel has great features
A comfortable hotel that offers travellers lots of good amenities including a 24 hour check in-out service and free shuttle pick-up to and from the airport.
July 2, 2014
Rated 4 out of 5 by Angela1955 Four Points has great comfortable beds.
The first night's stay was interrupted by the squeak of the hotel fan located outside our window which was room 306. I requested another room the following morning, which was granted, thankfully. Other than that, the room was good.
June 23, 2014
Rated 2 out of 5 by Pepper4 What a difference a tower makes
Its a crap shoot. If you don’t get a room in a newer tower you are in a 2 star room. Mine wreaked of mildew.
Parking at 11pm….there was none so the front desk just told me to park where ever I could even if it was in front of a no parking sign. Oh, and look around at all the signs saying they are not responsible for damages to your car. I was worried about it being hit or towed all night. Stay someplace else!!!!!!!
September 9, 2013
Rated 3 out of 5 by MoniandQ Parking Nightmare
This hotel charges $24/night for parking. The parking is behind the hotel, the spaces are cramped, the lot is on a hill and because it was raining the weekend we stayed we had to walk through deep puddles. It was a long wet walk to the front of the hotel, the only entrance. They charged us $50/per night for parking/hold in case we used room service which we didn't and then charged us and additional $24/night parking anyway for a total of $150 for two nights of parking, not including the cost of the room for two nights. We brought it to the hotels attention the first night and they said they fixed it. But here we are Monday and our bank account is still minus $150 extra dollars just weeks before Christmas. I'm very disapointed right now. My husband is active duty military and we were in town to bury his father, this is the last thing we need to deal with during our grief.
December 3, 2012
Rated 3 out of 5 by Travellerbywill Not bad not good..
I stayed for 3 nights here and my office colleagues have been staying here for some time during business trips. The only reason we chose this hotel is proximity to airport and competitive price. They offered us free breakfast but it was almost same menu everyday for breakfast buffet and some of the items were really cold despite of being kept in food warmer(potatoes), also the iron board was missing from the room
September 7, 2013
Rated 5 out of 5 by Lanny3 Newly Renovated
The last time I stayed here was over 25 yrs ago! I am happy to see they just renovated this hotel. The jr suite was very roomy - even has a walk in closet. However, the bathroom was a bit small in comparison to the rest of the room. But the upgrade to the bathroom was a big plus!
I was pleasantly surprised to see a welcome plate of grapes and cookies for Platinum members when I walked into my room. Nice touch!
October 23, 2012
Rated 5 out of 5 by Budha191 We Love our Stay!
The hotel was better than waht we expected. They had a car rental on location and laundry mat, if needed. The staff was very accomodating and nice.
We are making plans to return the last week in July and we are already looking at rates.
June 18, 2014
Rated 3 out of 5 by Sunstate301 What to improve?
Immediately fix the hook for hanging purse for the restroom near your reception/registration stall#1. The broken fixture in the restroom does not give a good impression about the hotel and it is the first thing guest notice.
You also need to tell the guest that the parking ticket needs to restamp daily instead of having the guest found out when the car was already at the gate and the ticket did not work!
July 5, 2012
Rated 4 out of 5 by stephmag Just what we needed
Hotel was perfect for getting to and from airport and having a place to keep the car. For the price, it was a no brainer. I was expecting a room a little more up to date and quiter. We could hear all the noise outside our room all too clearly. Other then that, everything was fine and we would stay again.
June 1, 2014
Rated 4 out of 5 by SuperSid Nice SPG Hotel near LAX
Budget, but very nice hotel near LAX, great for early morning flights, no frills breakfast, easy check in process, BUT you have to pay a little for parking.
June 28, 2014
Rated 5 out of 5 by idroviva "Can´t stay away...my home abroad"
Great as usual, they truly care and seek just for the best treatment. Value for the money is a right description, just a few min from LAX, rooms are been renovated, and it has many function rooms and meeting areas.
Basically what matters to me are the performance and behavior of people, and at this hotel they are wonderful from the Management to any Staff members!.
Thank you so much for everything!
December 17, 2012
Rated 4 out of 5 by hefbaby Great vibe
I stayed recently for a "park and fly" from LAX,, The room was comfortable although the hallway seem dreary..LOL.. but i have to RECommend the the bar..i usually travel alone, and the staff both nights, (male and female) recommended great food and wine....
Love the caprse salad and hangar steak... great prices,,,and yummy..Bravo.
but have to say the breakfast in the Comfort Lounge...not so tasty...
October 24, 2012
Rated 4 out of 5 by Flyguy74 Amazing Staff
I arrived very early and knew rooms would probably not be ready. The staff, especially Jeallissa, jumped into action and worked hard to provide me a room as quickly as possible. This property may not have the 5 star facilities, but they more than make up for it in their attention to their guests. I might also add the beer selection at the lobby restaurant is amazing... From all over the world!!!
July 22, 2012
Rated 3 out of 5 by Trinka12 Average Accomendations
This is an average hotel, don't expect to much. Good for the price.
July 2, 2014
Rated 5 out of 5 by Fatcity Quality Accommodations
Great amenities for a conference and rooms were nice to sleep in.
July 1, 2014
Rated 3 out of 5 by guest0293 Not the best value for your money.
The first encounter with the hotel is great. The lobby and first floor look very clean and modern. Once exiting the elevators to the rooms, the building is not very updated. There is an odd smell that lingered in the hall and even in the room I stayed in. For the amount I payed, I hoped to get a decent room but the room quality was not far from a 2 star hotel.
April 7, 2014
Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 4 out of 5 by Thompsons2012 Wonderful Staff
Our stay was fantastic because of Jealesia, one of your front desk employees. We were visiting on our honeymoon and she sent a congratulations card from the front desk, along with some cookies and milk (after she found out we didn't drink alcohol!). This act of kindness, along with her patience and wonderful customer service, went a long way. Thank you for making our honeymoon great!
November 15, 2012
Rated 4 out of 5 by Sjakie good choice close to airport
The hotel is conveniently located next to rental car drop off (saves the parking charges) and provides a great airport shuttle. rooms are comfortable and quiet as they are not in the direct approach for LAX.
Food menu is a bit limited and the staff in the bar once in a while is a bit arrogant but all in all good place to stay.
May 8, 2014
Rated 4 out of 5 by BERT2013 LAX 4 POINTS
I'VE BEEN AN SPG MEMBER FOR 8 YEARS. I'VE STAY NUMEROUS TIMES AT THIS FACILITY AS IT IS VERY CONVENIENT TO LAX. I REQUESTED 2 ADJOINING ROOMS, BUT I WAS NOT ADVISED THAT THESE WOULD NOT BE ON THE 7TH FLOOR - SPG LEVEL. EVEN THOUGH IT WAS STATED THE ROOMS WERE UPDATED, THERE WAS SIGNIFICANT STAINING ON THE CEILING, ON THE WALLS, AND PEELING PAINT IN THE BATHROOM. NOT WHAT I EXPECTED.
February 8, 2013
Rated 3 out of 5 by ShayH1942 Average experience
The beds were comfortable but the bathroom was small. There was no refrigerator in the room or microwave. The internet was not working on my ipad so I notified the desk and they gave me a number to call for teck support . I called but didn't get any response. The food in the cafe was ok but would not recommend it.
May 14, 2014
Rated 4 out of 5 by JMK3 A Very Solid Airport Property
Had another great stay at the 4 Points LAX. Overall, this is a very solid hotel. The staff was very engaging and attentive, great Platinum recognition, etc. Sure I wouldn't want to spend a week there on vacation, but for a night or two when passing thru town, or between flights it can't be beat! Room exceptionally quiet given the airport location... Didn't hear a plane all night!
February 3, 2013
Rated 3 out of 5 by Disappointed1957 Not what was expected
Booked one night stay due to close proximity to airport 2 rooms booked Confirmed as
King . We were taken to some back shabby part of the hotel The rooms were 2 doubles and the mattress springs were shot so the bed squeaked when you sat on it. The sheets would no longer be considered white more like grey. I Do not consider this 4 star
Hotel if all rooms like this
March 16, 2014