Rated 5 out of 5 by Poli This hotel has great guest service!!
I was so impressed by the courtesy and professionalism displayed by the staff, especially Katia! I was treated as if I was a VIP at a luxury hotel! Also, the rates are outstanding for the NY city area! This will certainly be "my home away from home" every time I visit NY!
March 11, 2014
Rated 4 out of 5 by OluS Second Stay Still Worth It!
My first stay was last December and I was highly impressed enough to stay at the hotel again in March. The Hotel met all my expectations, fast free internet, clean room, lovely bed, wonderful staff and great location. Will surely stay there again and again!!!
March 13, 2014
Rated 5 out of 5 by JimBarb New York Friendly
What a wonderful place. Just within blocks of everything around Times Square. We were there the week of the snow storm that shut NYC down for a day. The hotel was so accommodating the entire week. The manager takes great care of the employees......and it shows!! Thank you for a wonderful week in the Big Apple!!
PS: The late night cupcakes made the week that much better!!!!
January 27, 2014
Rated 5 out of 5 by Joel101 A Great Experience
The Four Points on West 40th in NYC exceeded my expectations. The facility is very nice, the room abd bed comfortable. What made the experience exceptional was the staff. Everyone including the people at the front desk, the bellmen, housekeeping, and the room service staff where particularly accommodating, pleasure and helpful. I would gladly stay at this property again. Thanks for the care and professionalism.
September 24, 2013
Rated 2 out of 5 by Lynette 1 Point Sheraton
We were fooled by the location. Although Times square is few blocks from the Sheraton, the hotel is next to a Parole Office, dark at night, and had few people working shifts. They had one waitress and the cook working the breakfast. Rooms were super tiny, bathroom even smaller. Service was non existent! Manager was there but was not open about getting serviced by others than the people outside in front of hotel.
August 9, 2012
Rated 2 out of 5 by Tuckeruck Disappointed with room temperature control
I've stayed st this facility several times. The staff is always great and the rooms are clean. However, I've run into issues with thermostat control a couple of times. This week the heater would not shut off based on room temperature. As a result it would get super hot then I would have to turn it off which would lead to the room getting cold. The staff took great care of me though and gave me a different room.
January 26, 2013
Rated 3 out of 5 by cwib The staff were fabulous and helpful
The room was small. The lobby was extremely small. The location was disappointing. The "free guest buffet" was disappointing - very spicy food and not much variety. The street noise was very loud due to the location across the street from the bus garage. The location was fair but did not enjoy walking by the corrections parole office on our way to Times Square.
January 31, 2014
Rated 5 out of 5 by JCP2013 NYC Marathon
We came up for the NY Marathon. The staff was great, in particular, Leon at the front desk. He was exceptionally professional. Knowing that we were running the race, he arranged for a late checkout so we didn't have to travel without showers. The location was ideal for the marathon and close to Times Square and Hells Kitchen without the noise. The room was a little tight for two, but it worked out well.
November 4, 2013
Rated 4 out of 5 by NYC2014 Overcharged - Refund was a pain
got credit card statement .. got charged twice ... had to call and spend 30 mins to get a refund ... front desk created a second reservation and called my reservation a "NO SHOW " ... never got offered any apology from the staff.
Decent pricing ... clean rooms ... didn't really get a chance to use any of the facilities ...
View of the back of an industrial building from the room ...
January 2, 2014
Rated 1 out of 5 by Tyler13 Dissapointing stay
The front desk cancelled my reservation even after I called to confirm that I would be arriving late due to my flight delay. When I arrived the front desk attendant could only reinstate my first night as the other two nights were no longer available. I was forced to find a new hotel the next morning. Then once in my room the walls are thin and the mattresses were covered in a plastic liner under the sheets.
June 29, 2013
Rated 4 out of 5 by Janicejbj HIDDEN GEM
I really enjoyed my stay at this hotel. It was in a great location within walking distance to Time Square. Subways were very close. You could catch a taxi in front of the hotel at times but mostly we had to walk to the end of the block. Not a problem though. Outstanding staff! Resturant food was good! On Wednesdays, they have a Managers Dinner. The only thing I wish they had was a refrigerator in room.
August 16, 2012
Rated 4 out of 5 by Alice637 Stay was Nice, but some details I noticed
Price for this is comprable to many other hotels around the area. I've stayed at plenty of hotels for work as I go almost every month. This place got remodeled last year, and I would have expected better due to this remodel. Overall staff is friendly, so that was fine. It was more smaller details like the cabinet handle came unscrew and was hanging on one side. I stayed for 3 days, and all 3 days, house keeping didn't even notice it or try to fix it. Its pretty noticeable. My remote ran out of batteries the first day I was there. There was trash in the hallway next to the telephone (which a guest obviously left, but no one cleaned it up and it could just be that I saw it right after someone had left it there). The shower door opens into the shower, but hits the water stream if you like to run the water until its hot before stepping into the shower. This causes water to spill outside the shower door. My bed was decent. I expected better beds. It sunk in on my side by the 3rd day and I'm not heavy at all. (small little girl 5'2)
March 7, 2014
Rated 5 out of 5 by Francesca26 Good location and excellent staff
I would like to commend the entire staff in the front desk including the concierge who are very helpful. Special mention to Leon for a warm welcome when he checked us in and gave us some cupcakes too. As requested, we got a corner room with a nice city view which added to our wonderful stay at Four Points. I will definitely recommend this hotel to friends when they are in the area. Thank you.
September 29, 2013
Rated 3 out of 5 by nicknamesaresilly Not recommendable
First I did not get my request for a double bed. Second the room look terrible because of the visual damage to the desk. It was badly scratched, probably from the metal back of the chair hitting it-not sufficient room to turn. The room looked "ghetto." How can I recommend to anyone a room that looks like that. Regardless of how good everything else may be, a room looking so bad is inexcusable.
June 29, 2012
Rated 5 out of 5 by Denitomi Comfy and Clean
Loved the bathroom fixtures and shower. Beds met my Sheraton expectations. Staff very helpful and friendly.
March 23, 2014
Rated 4 out of 5 by C100 Great hotel in great location
The hotel is in a very convenient location to many things. The rooms are small but furnished functionally. Very clean. Very friendly staff. We appreciated the luggage storage after we checked out. Breakfast offered a nice variety and the service was very friendly.
The only irritant were the very slow elevators but it probably can´t be helped in an old building. Everything else top notch.
September 4, 2013
Rated 2 out of 5 by Marlena Excellent customer service...... BUT
The staff and service that was provided was excellent; however, the hotel itself was not satisfactory. Everything was too small, tight or dark. The lobby is small, the bar area is small the elevators and hallways are small and dark. The air conditioner did not work properly, the sink was clogged and the bathroom was extremely small with no shelving. This simply was not a comfortable hotel
April 3, 2013
Rated 5 out of 5 by Robbie74 Perfect perfect perfect
This hotel is in the perfect location, has perfect amenities, and the customer service is perfect! Being an SPG member and getting a free upgrade is one thing, but to be put in a suite when staff found out it was our anniversary is another! And to top it off, free chamapgend and chocolate covered starwberries! This will be the ONLY property I stay in anytime I visit NYC! You should too!!
June 24, 2013
Rated 5 out of 5 by Donny Great Staff!
This hotel is determined to satisfy you in anyway they can! Very clean and comfortable
and the entire staff is efficient, friendly and very accommodating!!
March 17, 2014
Rated 5 out of 5 by Marta62 Would stay again!
the staff was very friendly and willing to help.The receptionist(Siovan) was very helpful and did a great job of getting us to our room. The rooms were very clean(I always look for clean). The bathrooms were great. Shower was sooo relaxing,The pillows were so soft I felt as if I were on a cloud.Overall I would recommend this hotel. Very close to everything. Looking to stay again!
August 24, 2013
Rated 5 out of 5 by anderfan Perfect Hotel for Mother/Daughter Stay
I recently stayed here overnight with my Mom prior to going to an early taping for Anderson Cooper. This hotel was so convenient to Port Authority as it is about a half block away! Beds and pillow so comfortable!
The handles on the sink and shower in my room were a little hard to turn on. This could be a problem for someone who has a weak grip. Would definitely stay here again!
March 23, 2013
Rated 4 out of 5 by Locke Further from Times Square than I expected
When I did a search for hotels in Times Sq., this hotel popped up. It's by no means in Times Sq., it's blocks away. Lobby is very cramped and no sense of where the line starts. Checked in and out by a girl named "Terry", she was very professional! Answered all my questions....great job!
Bed and linens were very comfortable. Bathroom very clean. Free bottled water was great!
July 15, 2013
Rated 3 out of 5 by Jayboogie Location and Facilities to be considered
I thought the room relatively small. I was really annoyed with the set of the shower, the swing direction of the door coupled with how the warmest water setting came on. A situation that allowed alot of water to leak on the floor. Additionally, I didn't like being approached by clients of the New York Parole Building situated next door and in plain view out of my window.
August 19, 2012
Rated 4 out of 5 by AlleyCat Decent Room & Location for the Price
The room was small but comfortable. I am not certain that the quilt and comforter were clean; I noticed at least one spot. The location is very good - near Times Square, the Port Authority Building, and a subway hub. On the other hand, it is down the block from a Parole Office and a peep show, and unsavory characters hang out on that block and across the street at night.
January 20, 2013
Rated 4 out of 5 by Veny Small conevenient hotel
Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square).
Rooms are small (but so are most in downtown NY), but well kept.
I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot.
Rooms service is good, although limited hours.
January 4, 2014
Rated 3 out of 5 by Helspers Good Time to Visit NYC
Although a seasoned traveler, I have never spent a night in NYC. With that said, the location/proximity to Times Square and the Theater District is excellent. The location of the hotel is not great, but it's NYC. The rooms are small (to be expected) but well laid out. Shower pressure is OK+ and the beds/pillows are comfortable. For the price we paid, an excellent value.
January 7, 2013
Rated 3 out of 5 by BusinessTraveler44 Good location
The hotel is what I would expect from a Four Points. My room was clean. I had limited interaction with the staff but they were very nice and helpful. The big negative for me is that my room had a very loud air-conditioning unit (an under the window unit) which made it impossible for me to sleep, perhaps because the room was so small that the unit was right next to me.
October 23, 2012
Rated 4 out of 5 by Dan32 Excellent stay
I stayed at the hotel a total of 5 nights.
I found the location to be excellent - truly city center and quite affordable for the excellent location.
The hotel provides free Wi-Fi which is a real treat and not something to be taken for granted. In addition, you get two bottles of water each day which is also very handy.
The hotel staff is very accommodating. I asked to leave my suite case at the hotel because I had to leave the city on a business trip before returning to the hotel for another couple of nights.
Even though the storage room was small and I was initially told that the hotel does not store the bags, upon addressing the hotel management and explaining the inconvenience and expense of checking in a suitcase on a domestic flight, the front desk management agreed to store my bag.
On the day of my departure I had to catch a 19:30 flight from JFK. I requested a late check out was told I can vacate my room at 14:00 which made things very convenient for me.
Overall - the location, amenities and quality of service for the price paid makes this hotel very good value for money.
March 4, 2014
Rated 5 out of 5 by ARCA Great Hotel!
So easy to drive in and out of town because of the location+ Parking next door- great rooms if you are out and about- which I was- Great place for short stay- excellent location- All subways within minutes- I was downtown in 15 minutes- easy to catch a cab- do not waist your time to discover the area- unless u r in NYC for the first time-I would stay there again!
August 26, 2013
Rated 5 out of 5 by KMTH Great location
Came for a concert at MSG and anniv celeb. Location just far enough away from the very busy avenues. Hotel upgraded room and sent cheese tray unexpectedly. Suite Room was clean, quiet, big, comfortable and had great amenities. Only drawback was ice in the basement - they would deliver it though. Staff was friendly and helpful. Would recommend to anyone.
November 16, 2013