Rated 4 out of 5 by loverofspg Great convenient location
The location was ideal for subway travel. We spent the weekend traveling all over the city and it made it really convenient. Staff was great, they had a room available when we arrived early in the day, the room was clean and just enough space. Didn't try the f&b or the other facilities (gym, etc).
January 15, 2013
Rated 5 out of 5 by HickoryPSH Business in Midtown
I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well.
May 18, 2013
Rated 4 out of 5 by Evelyn55 Manhattan Hotel
We were four people so 2 double beds was very crowded. Bathroom small so no room for makeup etc. no counter in bathroom. Also it rained 2 times while we were at hotel and we were told that all the umbrellas were given out. I think SPG Gold should have an umbrella available.
Otherwise all good.
August 2, 2013
Rated 3 out of 5 by alibee1 Closer to Javits Center
Good choice for staying near the Javits Center. Very limited upgrade opportunities as they only have 4 suites, I believe. We were able to get one and although it was on the smaller side for a suite, it was very well appointed. Reasonably priced- it is a good clean hotel option in New York City
November 16, 2011
Rated 4 out of 5 by OCRobert April stay 2013
Very convenient location, right next to NYC Port of Authority but not noisy. And it's only a block away from Times Square. Staffs there are very friendly and give their best efforts to accommodate. Breakfast buffet is a good deal. The one thing to improve is the efficiency of the elevator.
April 7, 2013
Rated 3 out of 5 by MapleLeaf Not for Business Travel
I specifically booked at this Starwood property because Internet access was included in the rate. I was only there for a few short hours and needed this service as I was traveling on business. Unfortunately, the service was down which was more than an inconvenience for me.
October 7, 2013
Rated 4 out of 5 by bdayinNYC Great Weekend Stay
Were greeted promptly when entering the Hotel, we were a bit early for a 3pm check-in, but they had rooms already available at 10am. They made sure I had maps and recommended a couple of tours to take. Nice bar area, where Anthony took very good care of his customers.
October 7, 2013
Rated 3 out of 5 by Scotty No Blackout Shades
So, this hotel is located in the Time Square area. I could see directly into the building next door. However, there are no blackout shades or curtains in the room. Not only was the room not private, but the lights from inside the office next door shined directly into my room (1707).
April 18, 2013
Rated 3 out of 5 by Nick Good location, but bad service
The location was great, but the stuff was not attentive to my needs: messed up with the deposit for incidentals, could not clearly explain the billing policies. Moreover, beds are AWEFUL there: they put some kind of plastic cover beneath sheets, felt very uncomfortable and too hot!
May 18, 2013
Rated 5 out of 5 by Momdad2girls Great hotel and staff
We stayed at Four Points this weekend for our anniversary. The staff was great and welcoming, the rooms were nice and clean. And the room smelled good, lol. It was something both me and my husband commented on when getting in the room. We had some drinks at the bar, Anthony was great. we had great conversations with him and met some other hotel guests while sitting there. Upon checkout, the staff was very accomodating and kept our bags while we spent some more time in the city. i was also asked if we enjoyed our complimentary platter for our anniversary. unfortunately, that never made it to our room. we didnt know about it so naturally we werent upset. However, she apologized and wanted to make it up to us and offered me 2000 points. i gladly acceoted the offer and was very appreciative. i definately recommend this hotel for your NYC stay and I look forward to staying here again. Also, I saw some reviews that mentioned they didn't like the neighborhood. I felt fine walking around day and night. It's as safe as any other NYC street.
October 21, 2013
Rated 2 out of 5 by Graceful7 Ridiculously small rooms
My grand daughter and I had no place to put our luggage! Good thing she was small, as otherwise we would have been right on top of each other. I did not like the part of town this hotel is in. It did have interesting views, however, and was relatively quiet for the city.
January 19, 2013
Rated 5 out of 5 by MamaC Perfect place to stay for the holidays!
My daughters and I came to NYC for the Thanksgiving Day parade and to watch some Broadway Shows! This hotel was perfectly located to easily get to both. The staff was super friendly and helpful. The room was very nice by NYC hotel standards and we had a great time there!
November 28, 2012
Rated 5 out of 5 by Steve9 First time visiting this property
I normally stay at another SPG property but my business meetings were closer to this Four Points. I expected a low budget experience but was very impressed by the staff and the overall experience. Turn down service and all! I will be back .
November 1, 2013
Rated 3 out of 5 by fairgame13 Staff went above and beyond
the staff was so wonderful HOWEVER, ....I GOT NO SLEEP due to the CONSTRUCTION going on in the street below my room at 1:00 am!!!! My wake up call was 3:30. So, unfortunately, I could not recommend until I knew the construction was complete.
October 31, 2013
Rated 3 out of 5 by Cesar60 Hotel can be better, but not a bad stay.
The rooms are small, bed is comfortable. Location is good, right next to port Authority, about 3-4 blocks from Times Square. Staff needs to be better prepared, didn't know about SPG points, we had to switch rooms, check out around noon and re check in around 3pm.
August 27, 2013
Rated 4 out of 5 by william79 Nice location but.........
We stayed five days at his hotel. The room was nice and the staff were friendly. The general location within NYC is good, but it was a little disconcerting to be next door to the city jail.
I'm not sure if I would stay here again knowing it's location.
October 5, 2013
Rated 4 out of 5 by BATMAN THIS HOTEL HAS MUCH ALOHA
Everyone was cordial and professional.
All of needs were either solved or resolved.
I was pleased with all aspects of 4 Points from the front desk, Maj at the bar, and James at consierge's desk.
Very helpful and informative on NY and all of its' points of interest.
July 2, 2012
Rated 4 out of 5 by FCTravel Great Location, Helpful Staff
I only stayed one night, cos the wifi internet is not so stable, and its very important for me.
the hotel is well located near time square, staff are helpful, friendly.
Overall an good option for NY, for a 4 star hotel.
Rooms are a bit small, but its common in NY.
August 9, 2012
Rated 5 out of 5 by Marisa35 Great Experience!
We had a wonderful stay at this Sheraton. Leon at the front desk was AWESOME! Will definitely stay here again when in the city and will definitely recommend to others.
December 13, 2013
Rated 5 out of 5 by AmandainOttawa Overall Good Experience
My husband and I stayed at the 4P in Times Square this past Sunday and Monday. I love the SPG brand and often stay at 4P. The concierge (can't remember her name!) and Siovan at the front desk were so friendly and helpful! They both made good recommendations and made us feel at home. Two knocks against the hotel: First and foremost to note is that rooftop bar is NOT OPEN ON SUNDAY OR MONDAY!!! This was a major reason we chose this property and were extremely disappointed when we found it was closed for our entire stay and never would have guessed a hotel restaurant is closed on any day, let alone in the city that never sleeps!!!! The other little surprise was that the hotel was right next door to a parole office so when we left the hotel in the morning we walked by a long line of parolees emptying their pockets in preparation for their daily check in. But the fact that it was so close to everything was fantastic! Overall we enjoyed our stay and would probably go again. We would just make sure we didn't go on Sunday or Monday!
April 17, 2013
Rated 4 out of 5 by L1987 A Simple PLeasure
I appreciate the educated and welcoming staff at this hotel. It is a beautiful place to stay but is most comforting with staff members like the ones at Midtown Four Point. It was a simple pleasure to be at this hotel. See you all soon! I can't wait to go back.
December 25, 2012
Rated 4 out of 5 by NY2013 Noise
I was not told during check in that there was a lounge/club just above my room. I've tried to sleep for about 3 hours but the noise wouldn't let me. I had to wait till the party ended in order to sleep. It wasn't the most pleasant experience to say the least.
May 26, 2013
Rated 3 out of 5 by Padds616 Some improvement needed
Not recognized as a gold member or offered point bonus
Old room service menu-everything I ordered was not available "old menu" I was told
No soap in the shower (they use in-shower dispensers now)
Heat/ac is controlled by hotel, so no air or fan while sleeping
January 10, 2013
Rated 5 out of 5 by vrk7 One great Staffer
the only thing that I want to mention is the excellent service we received from CINDY-She made our visit a wonderful experience. She is a true asset to your staff. KUDOS to her!!!!!!!
December 5, 2013
Rated 5 out of 5 by Goosehow Great Customer Service
This was the second time that my family has stayed at this hotel and the customer service was outstanding for both stays! I highly recommend this hotel. Great location also.
December 8, 2013
Rated 4 out of 5 by Roadman1 Good, but
Staff is great. Room and bed are very comfortable. Bathroom/shower, excellent. The only real niggle is that the elevators are VERY slow.
If you don't like being in the busy and edgy Port Authority Area, best not to choose this hotel.
October 13, 2013
Rated 5 out of 5 by RobW57 Great Staff, convenient location, overall very happy.
From check-in (with Terry) to checkout - we were treated terrific, and made to feel welcome in between. Thank You.
December 26, 2013
Rated 4 out of 5 by eric2005 Good value
The room was comfortable and attractive, if not too large. The staff were very helpful. Breakfast was included and good. Neighborhood is rather bleak with a parole center next door however it is convenient to a lot of things. Overall I was satisfied.
January 26, 2013
Rated 2 out of 5 by Kingdigimon Yes, 2 stars sums it up
Yes, clean room but for over $300 a night it needs improvement.
Free internet, but had to deal with a third party when there were connection problems and there were. It took at least 30 minutes to deal with tech support.
Bed was too soft. When I asked if they had another room with a firmer bed they said no, but they would see if they had a board to put under the mattress. Anyway they said they would leave a voice message to let me know what happened. They never left a voice message and never put a board under the mattress... lol.
Ok, I called for room service and got a voice message. Try again... same deal. Called the front desk and they said they would call them and then you should hear from them. They never called.
Hmmm what else... oh the business is 2 computers and printers in the open lobby.
The food is mediocre.
If you like soft beds and you are not going to be in the hotel except for sleeping, then you will happy here.
Oh yes, don't expect any king size room... the room is small, no bathtub and you have to be Houdini to squeeze into the shower.
October 3, 2013
Rated 5 out of 5 by gocubs stay at sheraton great
writing to particularly thank the mgmt team. am platinum member and no upgrade was available. they paid extra attention and provided comp (including free drink). really appreciated it!
November 27, 2013