Rated 4 out of 5 by Joan Too small....
We thought that the room was too small. We understand it is New York City but we have stayed in other properties that were better size wise. The bathroom fixtures looked cool but were horrible to work with. The sink splashed because there was no way to regulate the flow of the water. The shower was they same and reaching in to get it turned on was difficult.
April 22, 2013
Rated 4 out of 5 by peterm Very frinedly staff & clean functional rooms
Very friendly helpful staff and well appointed very functional rooms with comfortable chair, wardrobe, coffee bar and large desk. Really well thought out and appointed bathroom.
The rooms are NYC small, but have extra large windows & on high floors, a open city view.
If this is the area you want or need to be in, this is the BEST & and MOST secure choice.
March 23, 2013
Rated 5 out of 5 by travel101 Great hotel.
We loved our stay and felt very welcome by the staff.
Because we arrived very late in the evening, the reception staff offered us immediately late check out which made our stay in the room less rushed and more enjoyable. It was exactly what we needed and to have it offered without asking for it was very customer oriented gesture that was much appreciated.
May 21, 2013
Rated 5 out of 5 by KMTH Great location
Came for a concert at MSG and anniv celeb. Location just far enough away from the very busy avenues. Hotel upgraded room and sent cheese tray unexpectedly. Suite Room was clean, quiet, big, comfortable and had great amenities. Only drawback was ice in the basement - they would deliver it though. Staff was friendly and helpful. Would recommend to anyone.
November 16, 2013
Rated 5 out of 5 by alkam Great Location and Hotel
Stayed for two nights. Loved the hotel. the location, staff, hotel cleanliness, and service.
The only issue is car and parking. Valet service does not offer much and its better to find your own parking.
August 4, 2014
Rated 3 out of 5 by Josh TV has been busted for weeks!
I stay here every week or two for business. For literally weeks, the TVs have not worked -- put it on any HD channel and you get "No Signal." I finally called to complain because I need to watch CNN for my job. They were like, "Yeah, sorry. We can't fix that. You'll just have to tough it out." My room also smelled of diesel fuel, which was unpleasant.
May 2, 2013
Rated 5 out of 5 by SgtPepper Very good option in NYC
This is a small hotel in the heart of Times Square. You are walking distance from all the main attractions in the area. Hotel Staff is extremely friendly (good job!). The standard two beds room is a small for a family of four, it feels very crowded, yet overall a pleasant stay.
July 11, 2014
Rated 5 out of 5 by spgmb Great hotel and Centrally located
We had a great experience in this centrally located hotel. Only downside was room was too small for 2 beds. We could not really relax in the room, it was really only good for sleeping. Other than that room was clean and staff was very accommodating.
July 20, 2014
Rated 5 out of 5 by Hefner Great Hotel
Great Hotel in the city - very centrally located and close to so many things.
August 19, 2014
Rated 5 out of 5 by RobertTexas Absolutely Wonderful -- Can't Wait to Go Back
Every aspect of my stay was wonderful!!!
You cannot beat this property's location and proximity to tourist hot spots and local attractions.
My interactions with the staff were great. They were friendly, knowledgable, and accomodating. They went to great lengths to make sure every aspect of my stay was great.
I will definitely be returning...
March 14, 2012
Rated 5 out of 5 by ltc4896 Great hotel for price
The staff (from the front desk to the restaurant employees) were very courteous and knowledgeablel and met our every need. The rooms were comfortable. The location was a little further than we had expected to Times Square and the Theater District, but it posed no problem. We really enjoyed our stay and would stay again on our next visit to NYC.
June 7, 2012
Rated 3 out of 5 by BizTrav1717 Fine for a Quick Stay
As the title says, if you are only in town for a night or two, its a fine spot. Good location if you are going to NYC for theater or Times Square, but my purpose was business and it was a good ways away from where I needed to be. Right next to Port Authority, so not the best crowds over there either.
June 18, 2014
Rated 5 out of 5 by Scott2014 Outstanding Service!
This was our first trip to NYC and it was fantastic. The staff was very pleasant and helpful. Isaiah at the front desk was extremely helpful recommending dining options and even called and made our reservation. Thank you to everyone for helping to make our first trip a memorable one. I would highly recommend staying here.
May 19, 2014
Rated 4 out of 5 by IBI01 Hotel was clean and staff was great
Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient.
October 23, 2013
Rated 5 out of 5 by gbtrotter Great Location, Solid Choice for Midtown/Broadway
Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly!
June 15, 2013
Rated 4 out of 5 by Veny Small conevenient hotel
Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square).
Rooms are small (but so are most in downtown NY), but well kept.
I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot.
Rooms service is good, although limited hours.
January 4, 2014
Rated 5 out of 5 by Londoner21 This hotel offers very good value for money
The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities.
November 17, 2012
Rated 2 out of 5 by Conejoga7 The worst hotel of Sheraton
Is the worst hotel of Sheraton by far. The room was not cleaned in a good way, the TV had a problem, The air conditioner was really bad, the service was really poor, the valet parking was really expensive and the service terrible.
July 21, 2014
Rated 5 out of 5 by JFADDS An excellent first stay
Just finished a 5 night stay -our first at this property. Well situated to multiple subway and bus lines, it is also walking distance to Times Square.
Staff was helpful and polite from top to bottom, always a reflection of a hotels manager. Here, Mr. J. Turano has everyone working in tandem. A special mention to Leon at the front desk.
December 16, 2013
Rated 5 out of 5 by along1968 Great hotel
I stay here a lot for business and pleasure. The staff here are so friendly and service is awesome. Everyone from the General Manager to the laundry staff greet and have a smile all the time. Regular rooms are NYC small, but the suites are nice. Breakfast is great.
June 28, 2014
Rated 5 out of 5 by Travelerbob Exceeded Expectations
Great hotel, price, service, staff, amenities, location, etc.
Doesn't get better than this.
Stayed at all the big hotel chains while visiting 56 countries for the US Government.
Doesn't get better than this. All 5 *****!!!!!
July 7, 2014
Rated 5 out of 5 by Nikichina Super location and great staff
I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes.
The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc...
Everything one could want in Manhatten.
November 6, 2013
Rated 5 out of 5 by BostonBabe Superior Room and Amazingly Helpful Staff
From the moment I arrived, I was treated like a welcomed guest. The hotel was exceptionally clean and stylish, and our 32nd floor suite was outstanding--loved the water view and Empire State Building view--far exceeded my expectations. The bed and pillows were very comfy after a long day of exploring Manhattan. What a find!
April 15, 2013
Rated 4 out of 5 by Karey Staff was great!!!
It was an unexpectedly cold weekend and a young member of the staff stood in the street trying to hail a cab for us in the snow for about 10 minutes! Everyone welcomed us each time we came back to the hotel and asked repeatedly if everything was OK. The beds and linens were great, as always in a Starwood Resort. Thanks!!!!
March 17, 2013
Rated 5 out of 5 by schradi congracts
A special thanks to Mr. Leon - it's really cool to arrive in a hotel and beeing called by your name!
Otherwise, he helped me a lot with some packges that i sent to the hotel.
Thanks a lot!
July 26, 2014
Rated 4 out of 5 by DSLove Good Hotel
This hotel is well maintained and in a great location. The staff was ALWAYS friendly no matter who I encountered. The beds and linens were comfortable and clean. Overall good experience. Stayed for 7 nights. One exceptional staff member is Kathia. She really makes you feel welcome and taken care off.
May 16, 2014
Rated 2 out of 5 by Abcd12345 I do not recommend
I paid a lot of $$ for this room, ($450) and the shower did not work. That being said, the people who worked there were so nice and helpful.
August 4, 2014
Rated 5 out of 5 by SarahNash This hotel cared for its guests
We felt like valued guests
August 17, 2014
Rated 4 out of 5 by Joefrombrooklyn Good Choice for West side
Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system.
January 28, 2013
Rated 5 out of 5 by AZgirl Great experience
I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer.
March 7, 2013