Four Points by Sheraton

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Rated 4.1 out of 5 by 471 reviewers.
Rated 3 out of 5 by TV has been busted for weeks! I stay here every week or two for business. For literally weeks, the TVs have not worked -- put it on any HD channel and you get "No Signal." I finally called to complain because I need to watch CNN for my job. They were like, "Yeah, sorry. We can't fix that. You'll just have to tough it out." My room also smelled of diesel fuel, which was unpleasant. May 2, 2013
Rated 5 out of 5 by Great weekend trip home base! This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish. Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit. December 9, 2013
Rated 5 out of 5 by Absolutely Wonderful -- Can't Wait to Go Back Every aspect of my stay was wonderful!!! You cannot beat this property's location and proximity to tourist hot spots and local attractions. My interactions with the staff were great. They were friendly, knowledgable, and accomodating. They went to great lengths to make sure every aspect of my stay was great. I will definitely be returning... March 14, 2012
Rated 5 out of 5 by Great hotel for price The staff (from the front desk to the restaurant employees) were very courteous and knowledgeablel and met our every need. The rooms were comfortable. The location was a little further than we had expected to Times Square and the Theater District, but it posed no problem. We really enjoyed our stay and would stay again on our next visit to NYC. June 7, 2012
Rated 5 out of 5 by Great Location, Solid Choice for Midtown/Broadway Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly! June 15, 2013
Rated 5 out of 5 by Super location and great staff I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes. The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc... Everything one could want in Manhatten. November 6, 2013
Rated 5 out of 5 by This hotel offers very good value for money The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities. November 17, 2012
Rated 5 out of 5 by Wonderful stay in New York City Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience. December 11, 2013
Rated 2 out of 5 by great internet would not call it a 5 star. next door is a checkin paroll office quiet odd, the internet was great, if you have 1 max 2 people an need just a bed , its okay.as room. I belive its more of a 2max 3 star. truly no Sheraton 5 star . January 19, 2014
Rated 4 out of 5 by Location close to Times Square We felt communication between front desk and housekeeping was poor. We arrived early, knowing we were before the official check in time, but we were lead to believe, from the front desk employee that housekeeping was working to get our room ready. The same employee kept telling us, that it could be anytime (20 to 30 minutes), that conversation went on for 3 HOURS, as we watched other people check into hotel!!! We waited patiently in the lobby, missing out on sightseeing, for 3 hours. We were exhausted and tired. We finally approached another employee, and within minutes, had a room with complimentary breakfast. We are Gold members, Westin owners and used our Starwood points for our hotel stay. Was it due to our point use for payment? We have never had a problem with any Starwood hotel until now. If we knew we couldn't check in soon, we would have done something fun! The experience was disappointing for a Starwood property. Food was good, prices were reasonable. A common alcoholic drink was $15.00, which we thought was very inflated for this hotel. Our room was quiet, clean, and comfortable. Housekeeping and restaurant staff very friendly! February 6, 2014
Rated 5 out of 5 by Great experience Nice friendly staff and clean rooms. A little more costly than some other hotels but when traveling with family, it's well worth the extra to be comfortable! (Although, it is hard to get a cab from there some days. Recommend you reserve a car to the airport if you are in a hurry.) December 20, 2013
Rated 5 out of 5 by Superior Room and Amazingly Helpful Staff From the moment I arrived, I was treated like a welcomed guest. The hotel was exceptionally clean and stylish, and our 32nd floor suite was outstanding--loved the water view and Empire State Building view--far exceeded my expectations. The bed and pillows were very comfy after a long day of exploring Manhattan. What a find! April 15, 2013
Rated 5 out of 5 by Great value and convenience Hotel provides great value and convenience to Times Square area. Staff very professional, helpful and friendly. February 8, 2014
Rated 4 out of 5 by Staff was great!!! It was an unexpectedly cold weekend and a young member of the staff stood in the street trying to hail a cab for us in the snow for about 10 minutes! Everyone welcomed us each time we came back to the hotel and asked repeatedly if everything was OK. The beds and linens were great, as always in a Starwood Resort. Thanks!!!! March 17, 2013
Rated 5 out of 5 by Great experience I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer. March 7, 2013
Rated 4 out of 5 by Good Choice for West side Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system. January 28, 2013
Rated 5 out of 5 by The Heart of the City I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence. June 18, 2013
Rated 4 out of 5 by Awesome staff Everyone was very nice, helpful and friendly - the room was nice and they provide free water. Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this. All in all a good place to stay - close to Penn Station and Times Square. October 24, 2012
Rated 5 out of 5 by Such Nice People I've been really pleased with the level of service and overall friendliness of the staff at this property! February 6, 2014
Rated 4 out of 5 by Great location & hotel This hotel was in a good location for everything we were doing in NYC. It's right by the Port Authority which offers subways to a variety of different locations. The bellman we very helpful and friendly as well. They offered to book us the hotel car service or hail a cab for us when going to the airport. October 2, 2013
Rated 5 out of 5 by Wonderful staff! I was greeted immediately and treated very well by all staff members. I received an automatic upgrade as well. I told the young man at the desk that I did drink a lot of water and every time I requested it, I was brought two bottles within minutes. Overall, the staff was excellent and all of my needs were met. June 30, 2013
Rated 5 out of 5 by 100% Satisfied as Always I have stayed at this property over 100 times and it has by far the best staff of any hotel in NYC. Joe, the new GM has brought some nice extra touches which is making it better than ever. It makes such a difference when you are away from home and made to feel welcomed like I do at the Fourpoints Times Square. May 24, 2013
Rated 2 out of 5 by Not for kids, women Watch out. To get to this hotel, one has to walk fast a few "adult" shops for men and the department of probation. It isn't a place for kids or women staying alone who have to come home after dark. The hotel itself is so-so -- the shabbiest four points I've ever stayed at, but this is nyc. Staff is super nice. October 8, 2012
Rated 5 out of 5 by The Staff were all so awesome. The staff went out of their way to help us from early morning coffee, to restaurant reservations, to extra towels. Everyone from the front desk, concierge, restaurant staff, and cleaning staff were so friendly. The location of the hotel is all great. I would highly recommend this hotel and I would stay again. April 16, 2013
Rated 4 out of 5 by 4 pts sheraton midtown manhattan great location,staff, cost. the only thing i would recommend is to throw away those nasty, plasticy mattress covers. I thought I was experiencing some horrid hotflashes, but on further inpection, it was a plastic lined mattress cover. Your beds are soooo comfortable, sowhy defile them with cheesy covers? January 13, 2013
Rated 4 out of 5 by Best Location - Great place to stay Typically small NY room, but very clean with good amenities. Very friendly and helpful staff. Location is simply the best if you want to use subway to get around NYC as all major lines are available from across the street at the Port Authority. Didn't experience the food or bar. Would recommend to all. March 10, 2013
Rated 4 out of 5 by Will return Excellent location, wonderful & helpful staff in all areas, good food in restaurant. Accommodations were great, boutique hotel that is well laid out & lives large. Employees are well trained, well mannered, well spoken . . . making a big city feel more personal. Thank you so much for such a nice visit. December 19, 2012
Rated 4 out of 5 by amazing staff Yes, rooms are small but we didn't come here to stay in our room. Staff happens to be the best part of this hotel. Az in the restaurant was exceptionally sweet and housekeeping also gets 5*'s. Front desk said," welcome back" everytime we walked into the hotel! Fantastic November 29, 2013
Rated 2 out of 5 by noisy- other than that nice location & hotel I understand this hotel is in NYC, however the noise was not good. The competing hotels next door have sound proofed windows which would have made y stay excellent. The should replace the windows, put a microwave and refrigerator in the rooms and then they would meet the normal excellent SPG brands. May 28, 2013
Rated 4 out of 5 by Sheraton fpur points This hotel was centrally located. Parking was within walking distance. The room was clean an comfortable for a short stay. The view was a parking garage and the elevator was a little slow. It was perfect for our one night stay. The accomodating staff made the stay exceptional. November 11, 2013
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