Rated 5 out of 5 by ARCA Great Hotel!
So easy to drive in and out of town because of the location+ Parking next door- great rooms if you are out and about- which I was- Great place for short stay- excellent location- All subways within minutes- I was downtown in 15 minutes- easy to catch a cab- do not waist your time to discover the area- unless u r in NYC for the first time-I would stay there again!
August 26, 2013
Rated 4 out of 5 by Joan Too small....
We thought that the room was too small. We understand it is New York City but we have stayed in other properties that were better size wise. The bathroom fixtures looked cool but were horrible to work with. The sink splashed because there was no way to regulate the flow of the water. The shower was they same and reaching in to get it turned on was difficult.
April 22, 2013
Rated 5 out of 5 by KMTH Great location
Came for a concert at MSG and anniv celeb. Location just far enough away from the very busy avenues. Hotel upgraded room and sent cheese tray unexpectedly. Suite Room was clean, quiet, big, comfortable and had great amenities. Only drawback was ice in the basement - they would deliver it though. Staff was friendly and helpful. Would recommend to anyone.
November 16, 2013
Rated 5 out of 5 by travel101 Great hotel.
We loved our stay and felt very welcome by the staff.
Because we arrived very late in the evening, the reception staff offered us immediately late check out which made our stay in the room less rushed and more enjoyable. It was exactly what we needed and to have it offered without asking for it was very customer oriented gesture that was much appreciated.
May 21, 2013
Rated 4 out of 5 by peterm Very frinedly staff & clean functional rooms
Very friendly helpful staff and well appointed very functional rooms with comfortable chair, wardrobe, coffee bar and large desk. Really well thought out and appointed bathroom.
The rooms are NYC small, but have extra large windows & on high floors, a open city view.
If this is the area you want or need to be in, this is the BEST & and MOST secure choice.
March 23, 2013
Rated 4 out of 5 by Veny Small conevenient hotel
Small hotel with great proximity to lots of tourist locations downtown (including Broadway Theaters and Times Square).
Rooms are small (but so are most in downtown NY), but well kept.
I would definitely recommend requesting a higher floor, as lower levels look into bus terminal parking lot.
Rooms service is good, although limited hours.
January 4, 2014
Rated 3 out of 5 by Josh TV has been busted for weeks!
I stay here every week or two for business. For literally weeks, the TVs have not worked -- put it on any HD channel and you get "No Signal." I finally called to complain because I need to watch CNN for my job. They were like, "Yeah, sorry. We can't fix that. You'll just have to tough it out." My room also smelled of diesel fuel, which was unpleasant.
May 2, 2013
Rated 4 out of 5 by Yoza Good for a 1-2 night stay in NYC
Good location, but is 10 min walk from Times Square. Staff very friendly, rooms clean and comfortable. Would stay again.
April 18, 2014
Rated 5 out of 5 by RobertTexas Absolutely Wonderful -- Can't Wait to Go Back
Every aspect of my stay was wonderful!!!
You cannot beat this property's location and proximity to tourist hot spots and local attractions.
My interactions with the staff were great. They were friendly, knowledgable, and accomodating. They went to great lengths to make sure every aspect of my stay was great.
I will definitely be returning...
March 14, 2012
Rated 5 out of 5 by ltc4896 Great hotel for price
The staff (from the front desk to the restaurant employees) were very courteous and knowledgeablel and met our every need. The rooms were comfortable. The location was a little further than we had expected to Times Square and the Theater District, but it posed no problem. We really enjoyed our stay and would stay again on our next visit to NYC.
June 7, 2012
Rated 5 out of 5 by JFADDS An excellent first stay
Just finished a 5 night stay -our first at this property. Well situated to multiple subway and bus lines, it is also walking distance to Times Square.
Staff was helpful and polite from top to bottom, always a reflection of a hotels manager. Here, Mr. J. Turano has everyone working in tandem. A special mention to Leon at the front desk.
December 16, 2013
Rated 4 out of 5 by IBI01 Hotel was clean and staff was great
Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient.
October 23, 2013
Rated 5 out of 5 by spNYC nyc trip
Good central location. Great service from front desk. Perfect for girls weekend trip to NYC. Only issue was coming back at midnight could not get waters from front desk and promised to deliver and never showed up.
April 1, 2014
Rated 5 out of 5 by Poli This hotel has great guest service!!
I was so impressed by the courtesy and professionalism displayed by the staff, especially Katia! I was treated as if I was a VIP at a luxury hotel! Also, the rates are outstanding for the NY city area! This will certainly be "my home away from home" every time I visit NY!
March 11, 2014
Rated 5 out of 5 by gbtrotter Great Location, Solid Choice for Midtown/Broadway
Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly!
June 15, 2013
Rated 5 out of 5 by Londoner21 This hotel offers very good value for money
The location of the hotel is its weakest point. However, it is very easy to get taxis or walk to other areas. Of the Four Points hotels we have stayed in Manhattan (we have stayed at another two), this one is the best. Rooms and bathroom are clean and bed is very comfortable. It also has the newest (or most recently renovated) facilities.
November 17, 2012
Rated 4 out of 5 by OluS Second Stay Still Worth It!
My first stay was last December and I was highly impressed enough to stay at the hotel again in March. The Hotel met all my expectations, fast free internet, clean room, lovely bed, wonderful staff and great location. Will surely stay there again and again!!!
March 13, 2014
Rated 5 out of 5 by dmagic Crowning Service
The rooms were clean and the location was within walking proximity to Times Square but just far enough to be away from the hustle and bustle. My plans changed and I needed to stay an extra night, and I must say the service was immaculate and it was no hassle whatsoever. Siovan Tejada is a gentleman and a scholar!
January 15, 2014
Rated 3 out of 5 by Meadowlands Overrated
This hotel is clearly not four star quality. Although the location is good in midtown, the rooms are small and dingy looking, the hotel bar is little bigger than a closet, and there is no valet parking.,
March 29, 2014
Rated 5 out of 5 by Tuncay Great Place, Great Staff!
I stayed in this hotel between March, 13-20. The place it is located is great, and the staff is so friendly and always ready to help...Thank you all, thanks to you i have spent an unforgetable 8 days in New York.
March 24, 2014
Rated 4 out of 5 by Alice637 Stay was Nice, but some details I noticed
Price for this is comprable to many other hotels around the area. I've stayed at plenty of hotels for work as I go almost every month. This place got remodeled last year, and I would have expected better due to this remodel. Overall staff is friendly, so that was fine. It was more smaller details like the cabinet handle came unscrew and was hanging on one side. I stayed for 3 days, and all 3 days, house keeping didn't even notice it or try to fix it. Its pretty noticeable. My remote ran out of batteries the first day I was there. There was trash in the hallway next to the telephone (which a guest obviously left, but no one cleaned it up and it could just be that I saw it right after someone had left it there). The shower door opens into the shower, but hits the water stream if you like to run the water until its hot before stepping into the shower. This causes water to spill outside the shower door. My bed was decent. I expected better beds. It sunk in on my side by the 3rd day and I'm not heavy at all. (small little girl 5'2)
March 7, 2014
Rated 5 out of 5 by Nikichina Super location and great staff
I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes.
The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc...
Everything one could want in Manhatten.
November 6, 2013
Rated 4 out of 5 by Shirley2446 Great location
Four Points is close proximity to the subway, Times Square, and the many great affordable places to eat.
April 14, 2014
Rated 5 out of 5 by LP10101 New york visit
We enjoyed our stay. Staff was very accomodating and answered our questions and gave us to ptreatment.
April 14, 2014
Rated 5 out of 5 by BFLEB Great weekend trip home base!
This hotel was a great location for weekend in NYC "home base". Allowed us to shop, eat drink and be merry. Great way to get a bit of exercise with walk to/from stores & restaurants & shopping; or take subway/taxi if wish.
Greatly enjoyed the location, staff, and bar service! Would recommend and enjoy a return visit.
December 9, 2013
Rated 5 out of 5 by BostonBabe Superior Room and Amazingly Helpful Staff
From the moment I arrived, I was treated like a welcomed guest. The hotel was exceptionally clean and stylish, and our 32nd floor suite was outstanding--loved the water view and Empire State Building view--far exceeded my expectations. The bed and pillows were very comfy after a long day of exploring Manhattan. What a find!
April 15, 2013
Rated 4 out of 5 by Karey Staff was great!!!
It was an unexpectedly cold weekend and a young member of the staff stood in the street trying to hail a cab for us in the snow for about 10 minutes! Everyone welcomed us each time we came back to the hotel and asked repeatedly if everything was OK. The beds and linens were great, as always in a Starwood Resort. Thanks!!!!
March 17, 2013
Rated 5 out of 5 by AZgirl Great experience
I come to NYC about once a month and have stayed in many, many hotels in the city, but I rarely ever stay in the same hotel twice. Now that I have stayed at Four Points i have found a place I want to stay at again. Great location, super friendly staff, nice facilities and excellent value. You have a new repeat customer.
March 7, 2013
Rated 4 out of 5 by Joefrombrooklyn Good Choice for West side
Room was very clean, shower door was awkward, would imagine a heavyset person having difficulty. Staff were friendly. Good location, trattoria around the corner on 9th was great, bowling alley/lounge on 9th great place. hotel was very quiet. heating unit was annoying on and off at night, as well as blinking fire system.
January 28, 2013
Rated 5 out of 5 by Noir The Heart of the City
I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence.
June 18, 2013