Four Points by Sheraton

Four Points by Sheraton Midtown - Times Square

  • 326 West 40th Street
  • New York,
  • New York
  • 10018
  • United States
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Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 526 reviewers.
Rated 5 out of 5 by The Heart of the City I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence. June 18, 2013
Rated 4 out of 5 by Awesome staff Everyone was very nice, helpful and friendly - the room was nice and they provide free water. Tried for an early check in but there weren't any rooms made up so they held my luggage and then held it the next day - felt comfortable doing this. All in all a good place to stay - close to Penn Station and Times Square. October 24, 2012
Rated 5 out of 5 by Wonderful stay in New York City Our experience from the hotel staff to the restaurant staff was fantastic. The rooms were very clean. We were so busy enjoying your city that our stay in the rooms were basically sleeping, but that experience was met our needs. Everyone was so helpful and friendly. Thanks for our New York experience. December 11, 2013
Rated 5 out of 5 by Wonderful staff! I was greeted immediately and treated very well by all staff members. I received an automatic upgrade as well. I told the young man at the desk that I did drink a lot of water and every time I requested it, I was brought two bottles within minutes. Overall, the staff was excellent and all of my needs were met. June 30, 2013
Rated 5 out of 5 by 100% Satisfied as Always I have stayed at this property over 100 times and it has by far the best staff of any hotel in NYC. Joe, the new GM has brought some nice extra touches which is making it better than ever. It makes such a difference when you are away from home and made to feel welcomed like I do at the Fourpoints Times Square. May 24, 2013
Rated 2 out of 5 by Not for kids, women Watch out. To get to this hotel, one has to walk fast a few "adult" shops for men and the department of probation. It isn't a place for kids or women staying alone who have to come home after dark. The hotel itself is so-so -- the shabbiest four points I've ever stayed at, but this is nyc. Staff is super nice. October 8, 2012
Rated 5 out of 5 by The Staff were all so awesome. The staff went out of their way to help us from early morning coffee, to restaurant reservations, to extra towels. Everyone from the front desk, concierge, restaurant staff, and cleaning staff were so friendly. The location of the hotel is all great. I would highly recommend this hotel and I would stay again. April 16, 2013
Rated 5 out of 5 by Great Staff! This hotel is determined to satisfy you in anyway they can! Very clean and comfortable and the entire staff is efficient, friendly and very accommodating!! March 17, 2014
Rated 4 out of 5 by Great location & hotel This hotel was in a good location for everything we were doing in NYC. It's right by the Port Authority which offers subways to a variety of different locations. The bellman we very helpful and friendly as well. They offered to book us the hotel car service or hail a cab for us when going to the airport. October 2, 2013
Rated 4 out of 5 by Excellent stay I stayed at the hotel a total of 5 nights. I found the location to be excellent - truly city center and quite affordable for the excellent location. The hotel provides free Wi-Fi which is a real treat and not something to be taken for granted. In addition, you get two bottles of water each day which is also very handy. The hotel staff is very accommodating. I asked to leave my suite case at the hotel because I had to leave the city on a business trip before returning to the hotel for another couple of nights. Even though the storage room was small and I was initially told that the hotel does not store the bags, upon addressing the hotel management and explaining the inconvenience and expense of checking in a suitcase on a domestic flight, the front desk management agreed to store my bag. On the day of my departure I had to catch a 19:30 flight from JFK. I requested a late check out was told I can vacate my room at 14:00 which made things very convenient for me. Overall - the location, amenities and quality of service for the price paid makes this hotel very good value for money. March 4, 2014
Rated 4 out of 5 by 4 pts sheraton midtown manhattan great location,staff, cost. the only thing i would recommend is to throw away those nasty, plasticy mattress covers. I thought I was experiencing some horrid hotflashes, but on further inpection, it was a plastic lined mattress cover. Your beds are soooo comfortable, sowhy defile them with cheesy covers? January 13, 2013
Rated 4 out of 5 by Best Location - Great place to stay Typically small NY room, but very clean with good amenities. Very friendly and helpful staff. Location is simply the best if you want to use subway to get around NYC as all major lines are available from across the street at the Port Authority. Didn't experience the food or bar. Would recommend to all. March 10, 2013
Rated 4 out of 5 by Will return Excellent location, wonderful & helpful staff in all areas, good food in restaurant. Accommodations were great, boutique hotel that is well laid out & lives large. Employees are well trained, well mannered, well spoken . . . making a big city feel more personal. Thank you so much for such a nice visit. December 19, 2012
Rated 2 out of 5 by noisy- other than that nice location & hotel I understand this hotel is in NYC, however the noise was not good. The competing hotels next door have sound proofed windows which would have made y stay excellent. The should replace the windows, put a microwave and refrigerator in the rooms and then they would meet the normal excellent SPG brands. May 28, 2013
Rated 5 out of 5 by Comfy and Clean Loved the bathroom fixtures and shower. Beds met my Sheraton expectations. Staff very helpful and friendly. March 23, 2014
Rated 4 out of 5 by Great convenient location The location was ideal for subway travel. We spent the weekend traveling all over the city and it made it really convenient. Staff was great, they had a room available when we arrived early in the day, the room was clean and just enough space. Didn't try the f&b or the other facilities (gym, etc). January 15, 2013
Rated 5 out of 5 by Great experience Nice friendly staff and clean rooms. A little more costly than some other hotels but when traveling with family, it's well worth the extra to be comfortable! (Although, it is hard to get a cab from there some days. Recommend you reserve a car to the airport if you are in a hurry.) December 20, 2013
Rated 5 out of 5 by Business in Midtown I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well. May 18, 2013
Rated 4 out of 5 by Manhattan Hotel We were four people so 2 double beds was very crowded. Bathroom small so no room for makeup etc. no counter in bathroom. Also it rained 2 times while we were at hotel and we were told that all the umbrellas were given out. I think SPG Gold should have an umbrella available. Otherwise all good. August 2, 2013
Rated 3 out of 5 by Closer to Javits Center Good choice for staying near the Javits Center. Very limited upgrade opportunities as they only have 4 suites, I believe. We were able to get one and although it was on the smaller side for a suite, it was very well appointed. Reasonably priced- it is a good clean hotel option in New York City November 16, 2011
Rated 4 out of 5 by April stay 2013 Very convenient location, right next to NYC Port of Authority but not noisy. And it's only a block away from Times Square. Staffs there are very friendly and give their best efforts to accommodate. Breakfast buffet is a good deal. The one thing to improve is the efficiency of the elevator. April 7, 2013
Rated 4 out of 5 by Sheraton fpur points This hotel was centrally located. Parking was within walking distance. The room was clean an comfortable for a short stay. The view was a parking garage and the elevator was a little slow. It was perfect for our one night stay. The accomodating staff made the stay exceptional. November 11, 2013
Rated 5 out of 5 by Outstanding Service As always, the staff was exceptional! Everyone I came in contact with was very friendly and helpful. I will keep coming back when I'm in NY March 11, 2014
Rated 3 out of 5 by No Blackout Shades So, this hotel is located in the Time Square area. I could see directly into the building next door. However, there are no blackout shades or curtains in the room. Not only was the room not private, but the lights from inside the office next door shined directly into my room (1707). April 18, 2013
Rated 3 out of 5 by Good location, but bad service The location was great, but the stuff was not attentive to my needs: messed up with the deposit for incidentals, could not clearly explain the billing policies. Moreover, beds are AWEFUL there: they put some kind of plastic cover beneath sheets, felt very uncomfortable and too hot! May 18, 2013
Rated 4 out of 5 by amazing staff Yes, rooms are small but we didn't come here to stay in our room. Staff happens to be the best part of this hotel. Az in the restaurant was exceptionally sweet and housekeeping also gets 5*'s. Front desk said," welcome back" everytime we walked into the hotel! Fantastic November 29, 2013
Rated 3 out of 5 by Not for Business Travel I specifically booked at this Starwood property because Internet access was included in the rate. I was only there for a few short hours and needed this service as I was traveling on business. Unfortunately, the service was down which was more than an inconvenience for me. October 7, 2013
Rated 4 out of 5 by Great Weekend Stay Were greeted promptly when entering the Hotel, we were a bit early for a 3pm check-in, but they had rooms already available at 10am. They made sure I had maps and recommended a couple of tours to take. Nice bar area, where Anthony took very good care of his customers. October 7, 2013
Rated 5 out of 5 by Perfect place to stay for the holidays! My daughters and I came to NYC for the Thanksgiving Day parade and to watch some Broadway Shows! This hotel was perfectly located to easily get to both. The staff was super friendly and helpful. The room was very nice by NYC hotel standards and we had a great time there! November 28, 2012
Rated 2 out of 5 by Ridiculously small rooms My grand daughter and I had no place to put our luggage! Good thing she was small, as otherwise we would have been right on top of each other. I did not like the part of town this hotel is in. It did have interesting views, however, and was relatively quiet for the city. January 19, 2013
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