Rated 3 out of 5 by Lynn ok
The hotel is well appointed but fitness center needs updating, machines were broke and tvs didn't work. Also no earphones is a downgrade.
February 15, 2013
Rated 5 out of 5 by Marc Good Experience
Hotel was very comfortable, clean, good facilities, pretty reasonable price for NYC. I did not have a single problem in a one-week stay.
April 1, 2013
Rated 4 out of 5 by AnkitKS New York Trip for Business
This hotel is very accessible with my work place and where I need to go for business.
Good place to stay over
October 18, 2013
Rated 5 out of 5 by TSpro Excellent location, excellent hotel.
Fantastic experience! Great location, cannot fault the staff at the FP Sheraton Times Square. Starwood quality at great prices.
August 13, 2013
Rated 4 out of 5 by Platinum1231 Good NYC midtown choice
The bed is comfortable, room is small, but accommodating. Overall, can't go wrong staying here. The staff is very helpful and kind.
September 24, 2012
Rated 3 out of 5 by HNLGAL Decent hotel - poor heating/cooling system
While the room was very compact (as other reviewers often say, what room isn't in New York?), it had all the requisite amenities and was comfortable as a small room could be possible? Though I have to say it was a challenge just negotiating who went where and when with two people and 4 pieces of luggage! But it was manageable so we made it work.
The restaurant was great though. We ate there three or four times during our visit and enjoyed every meal.
The hotel staff were also very nice and did their best to remedy our problem, although I do wonder what happened to two 'engineers' who allegedly went -1. To look for a fan and 2. To find someone who could help. They just never returned or called.
The real problem was the heating/cooling system in the room(s) which made our nights unbearable. We just couldn't get the temperature to stay below 73-75 F at night. We had the A/C on as low as it could go, the fan going as high as it could go, one without the other, one with the other....and ultimately everything off and all the windows open. Even though we were there during the "polar vortex" and had all three windows open all day and all night with temps outside in the teens and below, the room never, never got cool. We even changed rooms and the same thing happened in the 2 nd room. Unfortunately it ruined our stay as we were both cranky and irritable when we were out 'doing' New York. Very disappointing.
January 10, 2014
Rated 4 out of 5 by lochness Great location
So simple to get to where I needed to be around Times Square and for evening entertainment and dining
October 19, 2013
Rated 4 out of 5 by Barbie60 Good location for Subway travel
Great deal for the amount of points spent. Rooms are small but cozy. Staff is VERY FRIENDLY and HELPFUL.
October 12, 2013
Rated 4 out of 5 by RLBKNY Nice place to stay
Staff was always courteious and location convienient to all sights in midtown.
November 9, 2013
Rated 4 out of 5 by polishgal Close to Broadway
Excellent location if you are planning to see alot of plays in Theater District, most theaters are within walking distance.
December 26, 2012
Rated 5 out of 5 by bence Felt welcomed.
The staff was exceptionally welcoming. We are not strangers in NYC, but for first time visitors, that would be important.
June 14, 2013
Rated 5 out of 5 by MCK21 Great affordable hotel in Manhattan.
The staff was very nice. Rooms are small, but that is to be expected in NYC. Would definitely stay there again.
August 16, 2013
Rated 4 out of 5 by Staypuff Power plugs near bed to recharge phone is the best.
Location is great.
Staff are friendly.
Bed is comfortable.
Free WiFi is great.
Big shower not in bathtub is the best.
February 12, 2013
Rated 3 out of 5 by Panda67 Great concierge
Young lady who is the concierge at the Four Points by Sheraton Times Square is amazing. So very helpful and patient.
March 5, 2013
Rated 4 out of 5 by Platinum1231 Good place to stay
Rooms are small - expected to NYC, but comfortable and in good condition. Great location and staff is very friendly.
May 29, 2012
Rated 5 out of 5 by 1955 Sharon G.
A very nice hotel and great location. The enitire staff was so kind and helpful in everyway. Definitely going back!
December 23, 2012
Rated 5 out of 5 by Ariellllllllll Perfect location, good price
My first choice when staying in NYC. Close enough to theater district, perfect choice for someone traveling alone.
January 22, 2013
Rated 4 out of 5 by Travellog Great deal, lovely service
Great location, staff is very helpful, rooms are neat, late check out, bar/ dinner option available downstairs.
April 4, 2013
Rated 5 out of 5 by YC44 The hotel has great location and staff
The hotel not only has a great location, warm and comfortable appearance, and an incredibly friendly staff!
May 24, 2013
Rated 5 out of 5 by SCO1 Great time!
Excellent location, great service and no problems.
November 13, 2013
Rated 4 out of 5 by Jerry82 Good experience
This was our first stay in NYC. This hotel was a great value based on the costs of lodging in the city.
July 9, 2012
Rated 3 out of 5 by syteo March 2013
Good value for money, convenient location and friendly staff. Rooms are small but it's NYC after all.
March 23, 2013
Rated 4 out of 5 by amwz Mr.
average hotel, reasonable location in NYC
November 15, 2013
Rated 4 out of 5 by cheryl49 Small but nice
The room was a lot small then I was expecting however It was clean and the staff was very friendly.
December 14, 2012
Rated 4 out of 5 by Shellie NYC stay
The staff is great and accommodating.
If you need a taxi go to 9th ave it is easier to get one.
November 18, 2012
Rated 4 out of 5 by PointMan great value brief stay !
I chose this location having stayed here berfore good location for my needs. Excellent value !
March 13, 2013
Rated 4 out of 5 by lovetotraveloften This hotel was a great find.
This hotel has a great location and a very friendly and helpful staff.
October 8, 2013
Rated 5 out of 5 by moose211 great time
I would like to say thank you for having a very friendly staff we all felt like family.
July 31, 2013
Rated 5 out of 5 by gigantor1963 Very convenient
The location of the hotel was great, near theater and many restaurants. Very clean.
February 24, 2013
Rated 4 out of 5 by KOJHU Great location
Everything was easily accessible from the hotel - the sites, subway stops, etc.
February 25, 2013