Rated 4 out of 5 by Cnduktr Outstanding customer service
I had a problem with the heating unit in the room, so I went down to the front desk. Chris was knowledgeable about the issues they've been having with these new units, and said the engineer would be right up. Within 5 minutes, he was on the spot with a huge vac. He disassembled, cleared the air flow, and had it working like a charm right away. Then he came right back and delivered a space heater just to make sure I'd be comfortable. The engineer told me he'd be on-site until 11PM and to be sure and call if there were any more issues. THEN Chris called back five minutes later to make sure the problem had been fixed. (It HAS been fixed, and I'm toasty warm.)
The recently renovated rooms are terrific. They make great use of every available inch, with two ChargePoint USB chargers in the room - one on the desk and one on the nightstand! Plenty of drawer space, room safe, coffee maker, and terrific bright desk lamp for working. The room is super-spotless and even the housekeeping staff is cheerful and friendly.
I'm finicky about hotel bathrooms, and I wish they had included even a tiny vanity space for toiletries. There's just no place to set anything out in the bathroom. Also, I like a real directional shower head, instead of this detachable nozzle. Those are easy things to address as they continue to make constant improvements, and they usually do. The bathroom has nice amenities, and even has push-button dispenser in the bathtub/shower for shower gel, shampoo and conditioner!
Although I was able to use SPG points, the advertised rate was really competitive (especially for the 3-day MLK weekend) and I would have gladly paid for this delightful and unexpected find in Chelsea.
The staff was friendly and absolutely first-rate. I'll definitely stay here again.
January 18, 2015
Rated 5 out of 5 by KaraE Incredibly welcoming
Stayed for a quick overnight in NYC. The front desk staff was friendly, attentive, and wonderful. The room had a good view north of Midtown, and the bed was as always, heavenly! I also stopped for a bite and beer at the restaurant, where the staff were equally as friendly and wonderful. It made the trip even better! Thank you.
January 6, 2015
Rated 4 out of 5 by WMW41 Typical Four Points
If you want to avoid the big high rise hotels in midtown (and some of their high prices), check this out to see if you can get a good deal. Check in was fast and friendly which is all I want at check in. The room was minimally furnished as is typical at Four Points with the same basic amenities you'd expect at Four Points. Bathroom was a bit dated but nothing horrible and the room was typical NYC size. Bed was comfortable and room noise was good for a NYC hotel, in fact it was quieter than many much more expensive hotels I've stayed at. And although Chelsea has deteriorated, there are still a few gems tucked away here and there that will help those new to the neighborhood have a glimpse of what the neighborhood was before the chain retailers and restaurants took over so much real estate. I'd definitely return when the price is right.
January 1, 2015
Rated 3 out of 5 by ccccc Slightly better customer service recommended
Overall my experience was fine, but I wanted to relay one incident. While I was checking out there were 4 customers in line and only one staff available to check customer out. The process was taking a long time and several of us needed to catch flights.
During this time another employee was standing behind the concierge desk surfing Facebook. He took no notice of the long line. A better use of his time would have been helping the customers who were waiting rather then surfing Facebook.
December 10, 2012
Rated 2 out of 5 by Luz27 This hotel did not meet our expectations
We stayed in the hotel for 5 nights and the first night we already felt that the beddings were uncleaned and we had to ask the housekeeping the following day to change them. On our 2nd day, we had our t.v. replaced due to problem on channels that even if you go to ESPN to watch football the the TV goes automatically to SPG home. After several visits by the technician, he finally replaced our tv set. The third day, we got a clogged toilet bowl…oh my, it's so disappointing…for a five day vacation and paying so much…it's not worth our money…as if the inconveniences we suffered were not yet enough, when we check our bill, we were billed on June 27 for room service that we never had. Called up the number you gave us in case of questions on billing and left a message but till now I never get a response. I hope you can look also into this. Thank you.
June 30, 2014
Rated 5 out of 5 by KSUB Exceptional Service
I travel to NY at least 30 times yearly and make every effort to stay at the Four Points on 25th. Lauren and Stephen, at the front desk, are exceptional employees. They are always friendly, greet you with a warm smile and remember your name. The whole staff makes business travel, after a 15 hour day, seem a bit easier. They always recognize me as a Platinum member and make me feel that they really appreciate the business I give to their property.
January 13, 2012
Rated 2 out of 5 by LuisX Overbook hotel.
I had stayed at this hotel before, it is a pleasant hotel but I happened to be there when they were overbooked. Showed in the middle of the night, was told reservation was cancel, went over reservation and at the end they put me in a bad room. Smelled bad, felt old, A/C was not able to cool room, and bathroom was borderline clean.
Big difference from the usual rooms.
August 14, 2014
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!
November 4, 2013
Rated 5 out of 5 by HelenJ Still a great hotel!
So often when you return to a hotel, it is not as good as you remembered. However, this is not the case with this hotel.
We have stayed here on 3 different visits (from 3-5 days each time). The hotel is consistently wonderful with marvelous staff to assist your needs, clean comfortable rooms and great linens! Location is fabulous with subways and landmarks close by. We love it and can't wait to return!
March 26, 2013
Rated 5 out of 5 by Justin74 A jewel of an hotel
I am someone who has travelled all over the world and stayed in very fancy hotels. I was unsure what to expect at this hotel, but there is nothing i don't like! Very clean, great bed, wonderful airconditioning, free wifi, free water and a terrific staff. I like Chelsea, might notbe for everyone, but there is even a Whole Foods across the street! Definitely will always make this my go to NY hotel!
August 11, 2012
Rated 4 out of 5 by EssorPartners Nice hotel for the price in Manhattan
Whenever other SPG hotels are too expensive in Manhattan, I try to stay in this property. The rooms are slightly dated but this is a Four Points. The staff is always very nice and will do their best to help.
I come to NYC perhaps 10-12 times a year, and I end up staying here perhaps 4-5 of those times. Location is 2 blocks away from major subways and there is never a lack of Taxis on 7th Ave.
May 13, 2012
Rated 5 out of 5 by ChefDanielle There every weekend!
Because of going to school on the weekends in NYC I have to find a place to stay that is economical, convenient and no hassle and after staying at 3 other Four Points around NYC Four Points Chelsea is my favorite and offers all that! The staff is incredible and are so helpful in all my needs! I will definitely continue to stay at this hotel every chance I get and recommend it to everyone!
October 24, 2012
Rated 3 out of 5 by Sindy13 Good location
This hotel is conveniently located; however, I paid for a CITY VIEW room and my view was the wall of the next door building. I thought that by booking the CITY VIEW would be a bit better than the TRADITIONAL rooms, but apparently is the same thing? you just pay more? Also the bathrooms were not that clean when I got to my room. I could still see hair from previous guests on the floor.
August 7, 2013
Rated 5 out of 5 by NYCGuy86 Exceptional Staff
The staff at this hotel was wonderful. I had reserved this hotel after a horrible night in my previous hotel and left the Four Points remembering why I'm glad I"m an SPG member. Katherine at the front desk was especially helpful, allowing me to check into my room early and following up soon after to ensure that everything met my expectations. They exceeded them. Everyone at the front desk was a pleasure to deal with.
While travelers from other locations might comment on the room size, (it is smaller than your standard hotel room) I say it's on par for NYC in terms of square footage. The room is also laid out very well. Everything is nicely integrated into a combo dresser/desk unit with conveniently placed power/usb connections. The bed was extremely comfortable. The bathroom can feel a little tight but it's hardly worth mentioning. I will definitely consider this property on my return trips to the city. Well done, Four Points!
January 25, 2014
Rated 1 out of 5 NEED email receipts
I just want an email receipt without having to beg for it. I ALWAYS have to ask for it from certain hotels - this is one of them. you sent me a reservation confirm, now send me a receipt!!
September 12, 2014
Rated 1 out of 5 by joseph7716 This hotel should not be an SPG hotel
The staff are rude and unwilling to help, the lobby is not comfortable and not clean, the coffee area not clean and the food very bad and unhealthy.
In my opinion the management has to change. It reminded me of the service I use to get in Moscow during the communist time. This is not the American way or the SPG standard
December 3, 2013
Rated 2 out of 5 by Dowboy Unprofessional Staff
In terms of comfort and location, it met my needs. However, the staff was embarrassingly lacking in professionalism. Upon arriving, I heard a woman behind the front desk announce "Oh, my fly is down again." Minutes later, another arriving family wheeled an overflowing luggage cart into the lobby - apparently there was no bellhop around to help them unload. The final straw was the next morning...I put the "Do Not Disturb" sign on my door in preparation for a conference call. Sure enough, thirty minutes into the call, housekeeping knocked on the door forcing me to put my colleagues on hold. Probably would not stay here again, there are just too many other options available to put up with these amateur annoyances.
December 8, 2011
Rated 5 out of 5 by HELM WONDERFUL HOTEL
AFTER SEVERAL RECENT DISAPPOINTING STAYS AT OTHER SPG HOTELS THIS WAS A MOST WELCOME AND PLEASANT RESTORATION OF MY CONFIDENCE THAT THIS IS INDEED A SUPERIOR HOTEL CHAIN. MARVELOUS EXPERIENCE.
July 22, 2014
Rated 5 out of 5 by Damon1969 Four Points by Sheraton NY
The overall experience was great accept that the room never really cooled off. This was due to the small size of the room and the bed covering half of the vent where the cool air was coming out.
July 12, 2014
Rated 5 out of 5 by Shellie NYC Chelsea stay
I stay at this hotel frequently for business.
It is in the Chelsea neighborhood and there is a Whole Foods right across the street.
The staff at the front desk is always friendly and they periodically have delicious Billy cupcakes.
April 21, 2013
Rated 5 out of 5 by visitor1 Great location
This location was perfect for us. There were so many interesting things to see and do close by. The fitness center offered everything we needed since it was raining outside. The cupcakes at check in we're an added surprise treat!
August 22, 2012
Rated 4 out of 5 by pattik Hit or miss service
No help with luggage on checkin even though I was wearing a wrist brace. Check out was much better.
August 7, 2014
Rated 5 out of 5 by NewYorkNick NY minute
I was pleased with this hotel, the staff, specifically the location. I felt that it was perfect for the purpose of my stay which was to show an international friend of mine a weekend in New York.
March 15, 2013
Rated 5 out of 5 by NikkiB01 Nice place to say in Chelsea
The staff at this hotel was extremely friendly, accommodating and offered complimentary, delicious cupcakes upon check in. The room was clean, cozy and in a great area to explore the NYC life!
November 18, 2013
Rated 4 out of 5 by LRMoore70 Nice boutique hotel in a great location.
We loved staying in Chelsea in the heart of the city. We felt like locals. Definitely recommend the restaurant..nice to have outdoor with tvs and shade right downstairs. Our room had a cool view of the Empire State building. Close to many subways stations. Definitely head to Brooklyn bagels. It was only a few blocks away...delicious. We will stay here if we come back.
December 20, 2014
Rated 4 out of 5 by LakeWylie Terrific Value
You can't beat some of the pre-paid prices for this hotel in this city...period! The staff are all super. Plus, you have the added bonus of being near the M and 1 trains. I will stay again.
January 28, 2014
Rated 4 out of 5 by Orjos2 They aim to please
This is the third time I've stayed here & they have not disappointed yet. Any issues I had were promptly addressed. A special mention to Elisa who checked me in. Plus a cupcake,
January 12, 2012
Rated 1 out of 5 by fh2013 very disapointing stay
No water to shower on Thanksgiving Day -- none. Beds weren't fully made. Stayed there in the past and it was great. Will not stay there again.
November 30, 2013
Rated 3 out of 5 by Haitham good location
hotel is clean, rooms are small, no platinum recognition. staff was helpful. location is convenient.
April 13, 2012
Rated 3 out of 5 by SMMHOU GREAT staff!
Front desk staff is exemplary! The renovated rooms are a disappointment. Terrance is great!
August 5, 2013