Rated 5 out of 5 by Damon1969 Four Points by Sheraton NY
The overall experience was great accept that the room never really cooled off. This was due to the small size of the room and the bed covering half of the vent where the cool air was coming out.
July 12, 2014
Rated 4 out of 5 by Hayadd06 Overall, pleasant stay, comments are for improvements only
Rooms were very comfortable and clean. Had called concerige a week before about ordering a birthday cake for a member of our party. Was told that it would be in one of the rooms, didn't follow through with it, no cake. Had to have my key redone everyday, was told keys weren't very good and that it happend alot. Went down for coffee on Sun morning about 6:45 and there was no coffe, I asked no coffee on Sun, was told housekeeping came in late and it would be awhile, thought apology would have been nice?
December 15, 2011
Rated 5 out of 5 by PoppaBear Great for business
I have stayed here several times over the last few years - and am never disappointed. The rooms are decent sized (for New York), the beds very comfortable, and internet access very responsive. I also appreciated having a coffee maker and no mini-bar - the latter I never use and typically have to shut them off to eliminate the noise of the fridge. Great shower, and great location in mid-town; there is a Whole Foods half a block away if you're in a pinch and just want to grab something from their deli and eat in the room. About the only thing that could be improved is that the A/C is a window unit, and can be a bit loud when it's on.
July 23, 2012
Rated 4 out of 5 by pattik Hit or miss service
No help with luggage on checkin even though I was wearing a wrist brace. Check out was much better.
August 7, 2014
Rated 4 out of 5 by James520709 Good Hotel
The hotel is everything you would expect from a Four Points in Chelsea. Staff are always very responsive. The only thing I would note is that if you're on a lower floor in the back, the bar patio (not affiliated with the hotel, I believe), in back of the hotel gets quite loud - which has been the case for my last few stays. Not a huge deal for me, but could be if you need a quieter atmosphere. The gym is also pretty dark and dingy in the basement.
August 1, 2014
Rated 5 out of 5 by FrequentFanny Great Location! Helpful Staff!
We arrived in the city early and although we couldn't check in yet they tagged our luggage and let us store it there and when we came back later all of our things were up in our room waiting for us! It was a pleasant surprise!!
July 17, 2012
Rated 5 out of 5 by Jimmy1234567 Nice Hotel - very good location for subway stations and even walking uptown
Although they had overbooked their double rooms, for which we had prepaid, they took care of us well by providing us two rooms, which worked out perfect! Rooms were very clean and our floor only had 8 rooms making it quiet. Our views north and south (including Empire State building) from the two rooms, respectively (19th floor) were a bonus. Unfortunately, the hotel only has one icemaker (on basement floor), no pool (although found few with pool when searching hotel booking sites), and no Starwood Preferred Guest Lounge. Overall, we (family of five) very much enjoyed our stay for three nights, found several subway stations within easy walking distance and some good grocery shops in the area for breakfast/lunch stuff. The staff members were helpful, pleasant, and accommodating, including providing us with late check-out for one room. We would definitely stay here again if I could again find a fare rate (when compared with other similar level hotels in Midtown/Chelsea).
July 30, 2014
Rated 4 out of 5 by JJ101 Great Location - Central!
Location is great being in Chelsea, which is central with easy access to SOHO, Times Square, Little Italy and the Meatpacking District. Supermarkets, convenience stores, restaurants and cafes at your doorstep.
Would recommend for location, but the only downfall for me is the air conditioning unit runs a little loud.
July 29, 2014
Rated 5 out of 5 by Laurenspeeps Great locale!
Visiting our granddaughter in NYC for her summer internship. Very accommodating and friendly staff. In walking distance of Time Square, Piers, Theatre District, Hells Kitchen, just to name a few.
Wonderful beds to collapse into after a busy day!!
July 28, 2014
Rated 5 out of 5 by Donpac Staff is really outstanding
enjoyed all and new decor is really an improvement but Need a side chair in the room 2005
July 29, 2014
Rated 5 out of 5 by mas27 Great location, excellent service
We love the location of this hotel - easy to get to Penn Station and Port Authority, and also easy to get downtown to go out!
The service has been great every time we have stayed there.
July 28, 2014
Rated 4 out of 5 by sta5789 Wonderful Staff
I had had knee surgery while staying at the hotel and the staff went over and above to make my stay comfortable and assist my recovery. They went so far as to bring a small freezer up to my room so that I could keep my ice packs frozen. They really were fantastic...and the bed was wonderful! A wonderful stay despite my surgery - highly recommend this hotel.
July 23, 2014
Rated 2 out of 5 by Yoni Overpriced
Okay so the location is good but way, way overpriced. As I have status with SPG I recommended staying here for a business trip. Big mistake, was so ashamed of ever recommending this place. I understand Four Points is the low end of the scale but price / quality was just outrageously off.
July 24, 2014
Rated 5 out of 5 by joy2013 THE STAFF
I know people only call in when they have a problem and few call in when things go well but I have stayed at this hotel for 5 years every other week and I adore the staff. I am sad to see so many leave recently . You are so lucky to have such kind caring people work for you . I have seen so many abusive people give them a hard time and they handle it like such pros. I saw people wanting free rooms because they didn't sleep well because of street noise and berate the staff. I sleep like a baby and ignore the sounds of the city .
March 16, 2013
Rated 3 out of 5 by ccccc Slightly better customer service recommended
Overall my experience was fine, but I wanted to relay one incident. While I was checking out there were 4 customers in line and only one staff available to check customer out. The process was taking a long time and several of us needed to catch flights.
During this time another employee was standing behind the concierge desk surfing Facebook. He took no notice of the long line. A better use of his time would have been helping the customers who were waiting rather then surfing Facebook.
December 10, 2012
Rated 5 out of 5 by KSUB Exceptional Service
I travel to NY at least 30 times yearly and make every effort to stay at the Four Points on 25th. Lauren and Stephen, at the front desk, are exceptional employees. They are always friendly, greet you with a warm smile and remember your name. The whole staff makes business travel, after a 15 hour day, seem a bit easier. They always recognize me as a Platinum member and make me feel that they really appreciate the business I give to their property.
January 13, 2012
Rated 5 out of 5 by Amy28 Great place to stay
Enjoyed our stay in NYC at the Four Points by Sheraton. The hotel had very comfortable beds. I loved the down comforter and pillows--made the bed very soft. My husband and son though are allergic and were not thrilled that that was the only choice for pillow (although we didn't ask--maybe they had others). Could hear the traffic a little, but not too bad--it's New York though, we expected to hear traffic. The rooms were small, but plenty of room for a hotel. It was VERY clean! I would definitely stay here again!
July 4, 2014
Rated 5 out of 5 by HenryC Excellent Staff
I usually stay at this hotel when I visit NYC since it's convent to everywhere including Chelsea Market. The rooms have been recently renovated and they are clean. Although the bathroom wasn’t professionally finished, it was nice and clean. I want to give shout out Catherine and Steve for going out of their way to help out with our friend who decided to cancel their reservation past deadline. Super staff!
November 4, 2013
Rated 5 out of 5 by HelenJ Still a great hotel!
So often when you return to a hotel, it is not as good as you remembered. However, this is not the case with this hotel.
We have stayed here on 3 different visits (from 3-5 days each time). The hotel is consistently wonderful with marvelous staff to assist your needs, clean comfortable rooms and great linens! Location is fabulous with subways and landmarks close by. We love it and can't wait to return!
March 26, 2013
Rated 5 out of 5 by Justin74 A jewel of an hotel
I am someone who has travelled all over the world and stayed in very fancy hotels. I was unsure what to expect at this hotel, but there is nothing i don't like! Very clean, great bed, wonderful airconditioning, free wifi, free water and a terrific staff. I like Chelsea, might notbe for everyone, but there is even a Whole Foods across the street! Definitely will always make this my go to NY hotel!
August 11, 2012
Rated 4 out of 5 by EssorPartners Nice hotel for the price in Manhattan
Whenever other SPG hotels are too expensive in Manhattan, I try to stay in this property. The rooms are slightly dated but this is a Four Points. The staff is always very nice and will do their best to help.
I come to NYC perhaps 10-12 times a year, and I end up staying here perhaps 4-5 of those times. Location is 2 blocks away from major subways and there is never a lack of Taxis on 7th Ave.
May 13, 2012
Rated 4 out of 5 by B2013 Good except AC
I would stay at this hotel during cool weather, but the AC was not adequate. The AC is on a motion detector that evidently turns off when no one is in the room. I don't know if it turns off when I was sleeping or what, but it never really cooled off. Other than that it was a typical layout for a hotel in the middle of a block. The staff was excellent. The check in was efficient and they were helpful and friendly during our stay.
July 9, 2014
Rated 5 out of 5 by ChefDanielle There every weekend!
Because of going to school on the weekends in NYC I have to find a place to stay that is economical, convenient and no hassle and after staying at 3 other Four Points around NYC Four Points Chelsea is my favorite and offers all that! The staff is incredible and are so helpful in all my needs! I will definitely continue to stay at this hotel every chance I get and recommend it to everyone!
October 24, 2012
Rated 3 out of 5 by Sindy13 Good location
This hotel is conveniently located; however, I paid for a CITY VIEW room and my view was the wall of the next door building. I thought that by booking the CITY VIEW would be a bit better than the TRADITIONAL rooms, but apparently is the same thing? you just pay more? Also the bathrooms were not that clean when I got to my room. I could still see hair from previous guests on the floor.
August 7, 2013
Rated 5 out of 5 by NYCGuy86 Exceptional Staff
The staff at this hotel was wonderful. I had reserved this hotel after a horrible night in my previous hotel and left the Four Points remembering why I'm glad I"m an SPG member. Katherine at the front desk was especially helpful, allowing me to check into my room early and following up soon after to ensure that everything met my expectations. They exceeded them. Everyone at the front desk was a pleasure to deal with.
While travelers from other locations might comment on the room size, (it is smaller than your standard hotel room) I say it's on par for NYC in terms of square footage. The room is also laid out very well. Everything is nicely integrated into a combo dresser/desk unit with conveniently placed power/usb connections. The bed was extremely comfortable. The bathroom can feel a little tight but it's hardly worth mentioning. I will definitely consider this property on my return trips to the city. Well done, Four Points!
January 25, 2014
Rated 4 out of 5 by BeckyG92880 front desk
The front desk clerk, Ahad, was amazing and made the stay feel like home.
July 16, 2014
Rated 4 out of 5 by johns young enthusiastic staff
I was stuck by how enthusiastic, helpful-and young- the staff was at the Four Points Manhattan. Everyone I came in constact with had a cheery attitiude and were anxious to serve.
The room was decently sized and had recently been redone which was a pleasant surprise. very nice overall stay
July 13, 2014
Rated 1 out of 5 by joseph7716 This hotel should not be an SPG hotel
The staff are rude and unwilling to help, the lobby is not comfortable and not clean, the coffee area not clean and the food very bad and unhealthy.
In my opinion the management has to change. It reminded me of the service I use to get in Moscow during the communist time. This is not the American way or the SPG standard
December 3, 2013
Rated 3 out of 5 by Staycurious Average hotel at great location
This is about an average hotel, just what you expect for a Four Points, with all the adjustments you have to make in expectations for a property is busy manhattan!
The location is so very convenient! Just blocks from Penn station and not very far from Union Station and NYU/Washington sq.
The room facing the street (as I had) can be noisy, so please be sure to request one away from the street. Also, give yourself plenty of time to make your way through the slow and often busy elevators. ( they only had one functioning during my stay)
The rooms are small as one would expect in manhattan, but cozy. The lighting in the room could use some rethinking.
April 20, 2014
Rated 2 out of 5 by Dowboy Unprofessional Staff
In terms of comfort and location, it met my needs. However, the staff was embarrassingly lacking in professionalism. Upon arriving, I heard a woman behind the front desk announce "Oh, my fly is down again." Minutes later, another arriving family wheeled an overflowing luggage cart into the lobby - apparently there was no bellhop around to help them unload. The final straw was the next morning...I put the "Do Not Disturb" sign on my door in preparation for a conference call. Sure enough, thirty minutes into the call, housekeeping knocked on the door forcing me to put my colleagues on hold. Probably would not stay here again, there are just too many other options available to put up with these amateur annoyances.
December 8, 2011