Rated 5 out of 5 by bomo bobmo
great smaller hotel
March 6, 2014
Rated 4 out of 5 by Rancher Exceptionally small rooms, even by NYC standards
This hotel is a mass of contradictions. The regular rooms are among the smallest I have ever been in anywhere in the world. The suites are spectacular, but immediately underneath a nightclub that has loud music blaring until 4 a.m. The lobby is minuscule and would be the norm in an undeveloped country. The breakfast is far above the buffet norm. The staff are young, energetic, and desperately want to please. Housekeeping is exceptionally good. If staying here, a room on a high floor with one bed (not two) would be optimal.
March 9, 2014
Rated 5 out of 5 by Poli This hotel has great guest service!!
I was so impressed by the courtesy and professionalism displayed by the staff, especially Katia! I was treated as if I was a VIP at a luxury hotel! Also, the rates are outstanding for the NY city area! This will certainly be "my home away from home" every time I visit NY!
March 11, 2014
Rated 4 out of 5 Good location, basic hotel
We booked this hotel for it's proximity to Times Square. Good location but closer to the Hudson than expected and no parking on site. There was also no in room entertainment / movies. I much prefer the sweet sleeper and heavenly beds that other starwood properties offer but other than that the staff was friendly, hotel was clean, breakfast was good and we used points so can't beat the value.
March 10, 2014
Rated 5 out of 5 by JimC Outstanding Service
As always, the staff was exceptional! Everyone I came in contact with was very friendly and helpful. I will keep coming back when I'm in NY
March 11, 2014
Rated 5 out of 5 by Joe4 Very Clean and great breakfast
The rooms in this hotel were very clean and updated. The staff was friendly and professional. This was an exceptional value for staying near Times Square. I would come back again. Moreover, the breakfast was great...eggs, bacon, waffles, etc.
February 17, 2014
Rated 5 out of 5 by ChefSmoke Best service I've had...
in quite a while. We got in early but were able to pre-check in, and the staff stored out luggage while we we parked the car and did the sight-seeing thing. Bell staff was outstanding help us unload the car, getting items to the room, and then helping us out again the next morning.
Check-in was smooth and quick, check out was the same!
February 25, 2014
Rated 5 out of 5 by brauhaw Fantastic Stay
The staff couldn't have been nicer, the location of the hotel was excellent, only 5 minutes walk to the bright lights of Time Square.
February 26, 2014