Rated 5 out of 5 by travjoh1 Good Work Space, Comfy Bed
Room was well equipped for what I needed to do all week. HSIA was stable and quick, desk was large and spacious and the bed was comfy and clean.
September 26, 2014
Rated 5 out of 5 by Gemini61 Home away from home
I'm in Philly going to the Cancer Treatment Center of America. Made a change to 4 points because it was closer to things I could walk to if I wanted. Hotel met more than my expectations. I was completely satisfied and found everyone to be friendly, polite, and accommodating. Nice to be within walking distance of things and have a variety of places to go eat if I wanted to or shop. They give you a list of places and the distance from the hotel and offer a shuttle. Thought that was great. Nice having a microwave in the room.
October 4, 2013
Rated 3 out of 5 by SAH407 Not for business travel; merely adequate for personal travel
As I was maneuvering the very sharp turn to enter hotel, I was nearly hit twice (Widen entrance/bigger signage req'd). From there, was met by indifferent check-in agent who was talking to another guest while checking me in, thereby botching up the rate. Passed thru tired looking hallways and 1 cracked and 1 open fire extinguisher case to reach destination--a poorly lit room, not suitable for work. A call to the desk resulted in a table lamp about an hour later. Green initiatives meant my towel and bathmat were taken (not replaced) and no final bill.
September 16, 2014
Rated 4 out of 5 by g484 Staff was excellent - Room average
Room was not as clean as I am used to. Brochures in room were old and dirty. Some food remnants were stuck to the brochures. Bathroom door needs sanding and staining. Toilet had mold around seems by floor. Microwave plug was black, possible hazard. Pool was not heated at a high enough temperature. Work out area was "ok." Hotel could use a renovation. Would only recommned to fellow travelers due to close proximity to Naval Base. Traffic easier to manage then staying in downtown Phily.
September 19, 2014
Rated 1 out of 5 by LUXE1515 Extremelly Disappointed
Hotel room was open when we checked in at 10:15 PM. It did not make us feel safe since two women were traveling alone. In addition, room we booked and paid for was not given to us. Hotel stated they would switch rooms for us but refused 5 minutes later because central reservations updated my reservation although I called the hotel direct. One front desk lady was very unprofessional and blamed me the customer instead of the hotel taking responsibility when they were oversold. Hotel eventually gave us correct room but it looked like someone threw-up outside our door.
August 7, 2014
Rated 3 out of 5 by CitationCJ1 Close to airport
The location is the driving reason to stay here. This stay was dissapointing. I had no soap or shampoo for shower. The dispensers in the shower were empty. The sinks in the rooms are horrible. Can't control the pressure and most of them don't drain well... The air units are noisy. The lobby and restaraunt are very nice, but the rooms need updating.
September 19, 2014
Rated 5 out of 5 by Florida54 Really Enjoyed our stay
My wife and I really enjoyed our recent, week-long stay! All the staff were very friendly and helpful. My wife and I stay with you every time we visit our children in Philadelphia, and we must say that the hotel is in wonderful condition. We really admired all the recent improvements.
May 28, 2013
Rated 5 out of 5 by eboal great room
Room was a corner room big and bright , also had a great philly cheesesteak sand in the resturant
April 15, 2013
Rated 3 out of 5 by ambemagdalena Great stay, but not everything was told to me in the Reservation process
I've stayed at this hotel in the past. The facility, while nice and clean, has very thin walls. We clearly heard a woman talking in the hallway at 4am one night. It was so clear, it was like she was standing in the room. Also when I went to check in the price I was given on the phone did not match the price I was charged as well as a $40 hold for "possible damages" that was not discussed to me upon making the reservation. The girl at the desk was very friendly but, was a trainee and had very little explaination for the difference in charges.
March 14, 2013
Rated 5 out of 5 by WCGFAM We loved this Hotel!
We had a long drive and came upon this Hotel to get off the road. The check-in went so smooth and they were very attentive. We had very minor complaints and they rectified them immediately. The staff (Patmon) was extremely helpful, We ended up staying a second night. Did I mention the rates were reasonable considering, the rates in town? They also have airport Shuttle.
This will be our go-to place, when we visit Philadelphia; no matter how far it is from our destination there.
May 6, 2014
Rated 1 out of 5 by Completelyhis This hotel has roaches!
We decided to stay overnight after a long day of visiting with relatives. Well, to our surprise our room had a baby roach crawling down the wall. It freaked us out! We immediately called guest services who sent the manager to our room. The manager was very nice and apologetic and offered to remove the night's stay from our bill and also gave us breakfast coupons.
As if this wasn't enough, we also discovered some brown stains on the white comforter. Needless to say, we will never stay at this hotel again.
September 8, 2013
Rated 4 out of 5 by ToniMc5 first timer
the hotel was very clean and the staff was very responsive. the room was roomy and the beds very comfy. the pool and exercise room were great as well.
September 15, 2014
Rated 2 out of 5 by rafi24 This hotel was a disappointment
The check in was unusually slow. There were two people at the check in but only one person was dealing with people. The other one was just standing there and never asked if he could help. It was not until I finally asked if he could check us in that he said yes. It was incomprehensible that he would not take the next person in line.
The room was only fair. The desk under the T.V. was all scratched up and ugly. There were no real chairs to sit on yet there was pleanty of room for one. The bathroom needed an area to place personal toiletries, hair curlers, etc.
The feeling tone of the building looked uncared for.
This could and should be corrected.
July 22, 2013
Rated 1 out of 5 by rsbuck Third time not a charm
I returned at late night to my room (on the final night of my stay) to find it untouched by housekeeping and 87 degrees. (The thermostat must automatically turn off).
I called the front desk where she simply offered to have towels and coffee pods delivered.
I stayed awake and waited nearly an hour for two towels and decaf coffee pods because they were out of regular coffee.
There was no damage control or customer retention strategies used. Simply a bill and a crammed registration desk when I checked out. Third time I have stayed at this property and it seems to get worse each time.
June 30, 2014
Rated 1 out of 5 by BKBallin One of the worst properties I've visted
My stay at this hotel was very much below my expectations for a starwood hotel, even taking into consideration the four points brand. The lobby was ok but it was downhill from there. I knew I'd be checking in late so I called at 1pm to confirm my room. I was told i was blocked in a high floor room away from the elevators. When I arrived, I was given a room on the second floor literally adjacent to the elevator and was told that was all they had...The room itself was awful. Very old furniture, the bed springs creaked with every movement, the A/C sounded like a piece of construction equipment, and the walls and ceiling were in disrepair. I have stayed at countless starwood properties, over 100 at least, including a few four points properties and have never felt like I was at a motel and regretted staying at a starwood as opposed to another brand. This hotel needs to be renovated immediately and the staff needs to do a much better job of taking care of guests, especially plats.
August 6, 2014
Rated 2 out of 5 by justrpooh Four Points/NE Philadelphia
Not sure if the employees completely understand what clean means. The bathroom was awful. Hair everyone and dusty as if no one had stayed in the room in quite some time. One of the beds smelled as if someone had already slept in it and the sheets were not changed. I did not get into my room until very late at night so stripped the bedding the next day on both beds so I would make sure new sheets were put on. I was in the room until noon time and never receiced a knock for room service...they must work late. The rooms need to be much cleaner. I should be able to go to another Four Points and see the same type of cleanliness. The customer service was average. Nothing to write home about.
August 25, 2014
Rated 1 out of 5 by Tony44 Ms. Tony
This is a very old hotel that had a flatscreen in the room, therefore it was classified as a remdeled room. The furniture was chipped up. The telephone did not work. The carpet was dirty. The hotel had a bad odor.
The gym was very hotel and hotel personnel could not figure out how to adjust the temperature. The elliptical did not work. The bike did not work.
Hotel in very rough area of town. I would nort reccomend this hotel to anyone.
January 8, 2013
Rated 5 out of 5 by LizM728 Wedding
My now husband and I knew that we needed somewhere for our guests to say the night of our wedding, the Four Points was recommended by the catering hall where we were having our reception. I am so glad we booked the room block with the Four Points the rooms were wonderful! They even kept the bar open until 2am so that when we all came back we could continue the party! It rained the day of our wedding and the hotel was kind enough to let us use the lobby and the lounge/bar area for some pictures with our bridal party they were so accommodating! So we would certainly recommend the Four Points to anyone who is looking for a hotel!
August 1, 2012
Rated 1 out of 5 by lchris Worst hotel
I am a travel agent and have stayed in hotels all over the world-this is the worst. No drawers for clothes, no towel racks for extra towels, slippery bathtub with no grab bars, A/C made noise, refrigerator made noise. Breakfast did not have items that were on the menu, i.e. English muffin, yogurt, cereal that did not have sugar. Would not stay here again.
August 3, 2014
Rated 2 out of 5 by JUNO131 Not as expected
Stayed here many times before. Here is my grief. At check in I had to sign a code of conduct form. I watched another individual sign in and he was never asked to sign the form. I had to ask the clerk if there were any upgrades available. Her response was, we are sold out. The individual checking in next to me was upgraded to a suite. I should mention I am a Platinum member who made four reservations for this day. I was never greeted as a Platinum member and actually had to ask for my membership gift. No mention as to what I desired. I'm starting to wonder about this Starwoods Program and its value.
August 25, 2014
Rated 1 out of 5 by Manju Dirty and Understaffed
When checking in after 3pm we had to wait 40 minutes because they only had one person waiting and then while going to our room the hallway on our floor was dirty and clutered with old food and linnens. we thought maybe the cleaning people are behind so when we came back at 11:30 that night it was still the same but now there was people laying down in the hallway and drinking. the rooms AC was not hooked to the thermostat in the room and went up and down when it wanted. We took a look on another floor the next day to see if it was just our floor and it was not. then at checkout there was only one person working and about 20 people waiting so I asked the person behind the desk if there was a key drop box cause I couldnt wait and he said " your not better then anyone else in this line" so I left the key on the counter and left. I would never stay here again it was awful and trashy.
June 27, 2012
Rated 5 out of 5 by pete2 PB and J
We were referred to the hotel by Fox Chase Cancer Center and where very happy we took advantage of this service. We live approximately 3 from the hospital and as many know traffic congestion is a major problem, mainly during rush hour. Staying at the hotel helped to ease some of the stress while dealing with a very stressful situation.
April 2, 2014
Rated 4 out of 5 by Mike2006 Philly visit
a fine choice. good location, large clean room, freindly staff. Convenient to many dining choices. Location provides convenience to every major road in the area. I must mention two bad things though, 1- they really should take care of the rather large potholes in the front drive(main entrance) and only 1 elevator(which they are in the process of repairing the second)
February 26, 2012
Rated 5 out of 5 by Carl1234 Great time
I had to stay for my reserve week. I brought my bicycle but it rained so I didn't get to ride it. Who made my stay best was Stephanie (the person working in the morning breakfast) I told her my story about me not being able to ride my bicycle and she made me feel better by saying my intentions were good. So thank you Stephanie for brightening my day.
June 16, 2013
Rated 1 out of 5 by Ninamarie1081 Dirty
I really upset about my stay here.. And feel like I wasted my 7,000 points for nothing.. I work to hard for those and now I don't have them it it was so dirty I had to clean it myself and when I ask staff to clean then sent someone up and then didn't do anything and then I was woke up 6am in morning .. I will never stay here again
December 5, 2013
Rated 2 out of 5 by DotK Over priced for these rooms and quality
We don't think we have stayed in a more overpriced hotel in a number of years. At $166/night with discount, I would not think I would be standing in angle deep water while taking a shower. That was corrected the next day, but the next day the shower head fell off while showering. The only towel rack was under the open sink at toilet level, next to the toilet. Only 1 hook in the entire bathroom. What about putting one on the back of the door? This SPG guest room overlooked the roofs of the adjacent shopping center with no sheer curtains to filter the views and the drapes did not easily stay closed. There were no parking spaces left when we returned at 9:30 PM Saturday evening. Had to wait half an hour in the parking lot to get a spot. Asked about the $1 breakfast offer at check -in, told "sorry that was only on line"- meanwhile it was a new offer and we were paying for 2 overpriced rooms for 2 nights, one being for an 87 yr old grandfather who they were speaking to.
July 16, 2013
Rated 5 out of 5 by Robert This hotel is comfortable & clean
We were very pleased with our recent stay at this hotel. The beds and pillows were very comfortable. The room was very clean. The lady at the desk was very pleasant, professional and helpful. We would definitely return here or to any of the hotels connected to this chain of hotels.
May 4, 2013
Rated 1 out of 5 by aryehdmark Don't be fooled by the Sheraton Name
Don't be fooled by the Sheraton name. Actually just returned from there this evening. They advertise being close to Sesame Place. Was at least 25 minutes away. The pool they advertise as being heated is not only NOT heated, but we found garbage floating on the surface of the water. Now to our $250 Junior Suite room: 1. Infested with ants and flies (ants all over the desk and in the ice bucket) 2. badly cracked ceiling 3. Tape all over ceiling 4. Poor grouting of bathroom tiles/ tiles loose and coming up 5. rusted shower rod 6. torn and patched wallpaper in bathroom and room 7. dirty air conditioner vent and a/c leaking water all over floor 8. leaking fridge 9. safety lock on door broken 10. remote control doesn't work 11. missing outlets by nightstand (whole in the wall) 12. broken toilet seat 13. box holding fresh towels dirty 14. toilet roll dirty Our experience in their Junior Suite (mind you) was comparable to a motel with hourly rates. When i raised this all, i was told the general manager was too busy to talk to me
July 23, 2013
Rated 5 out of 5 by carl Great customer service
Helen and Liz were so good in their customer service skill and appreciation of my business there. These 2 ladies were always very couteous and happy to see. They went above and beyond their duties and you should be proud to hire such devoted employees.
May 7, 2013
Rated 5 out of 5 by ocdg great
This was a overnight visit since my husband had to go real early for his visit to CTCA for treatment. The staff has always been very warm and inviting. This is the only place I stay at while in Philly.
March 4, 2014