Rated 4 out of 5 by NickOSU Very good
Love this hotel, especially the shuttle service to different resort places and the transportation to/from airport.
Antonio at front desk is really helpful. He answered all my questions with patience.
A small complaint is the party rules at swimming pool/outdoor tables. People were singing and laughing loud until 1 am. I called front desk but nothing changed.
December 24, 2014
Rated 5 out of 5 by asoumah First time in the Dominican Republic
The 4-Points by Sheraton in Punta Cana is an excellent hotel. VERY CLEAN, Modern and convenient! The staff (especially Jose and Luis) took excellent care of myself and wife and were very helpful in terms of establishing transportation. The Domincan Republic is beautiful but our stay at the 4-Points DEFINITELY made our trip. We will travel back to the DR next year and won't stay anywhere else but the 4-Points.
May 4, 2013
Rated 5 out of 5 by JJones1 Regional Director, Pro Travel Network
This Hotel in Punta Cana Dominican Republic met and exceeded my needs. Initially I was afraid I was going to be disappointed but was I sadly mistaken. I received personal service and I was impressed the staff all seemed to know my name even after a shift change. This personalized care and small jester can mean a lot when you are far from home. Thanks Sheraton
April 11, 2013
Rated 4 out of 5 by CorporatePilot Good choice if you cant find a beachfront hotel
This hotel is a bit far from the beach but a very punctual Shuttle Service won't allow you to miss it or the surrounding attractions. Shuttle runs hourly to Playa Blanca Beach and Restaurant, to the Westin Hotel, to La Yola Restaurant, to Ojos Indigenas Reservation, and a Golf Course (cant remember the name). The hotel is nice, new and very clean. Across the street from the Village that has some restaurants and shops. Staff was very nice. Waiters very friendly but sometimes a bit to antsy to get your check signed (weird....). Buffet style food did not have much variety or appeal but very tasty. Our first 2 days of breakfast had a nice variety of fruits and bread but it went downhill after that. Our last 2 days I had to talk to a manager who apologized but did not have means to fix problem. The hotel is 5 minutes away from the airport but far enough to avoid the noise. Very quiet and little traffic. The gym is nice but small and the pool was OK but simple.
March 26, 2014
Rated 5 out of 5 by pauline11 Great hotel, great experience
This hotel is a gem in the four points category. the facility is spotless, the staff very friendly, the manger( Ingrid) is a total pro. the shuttle to the beach is wonderful , so is the closeness to the shopping village with supermarket and restaurants. One small point- some of the airline crews are a bit rowdy...
March 4, 2014
Rated 5 out of 5 by Darek WILL BE BACK
If I go back to Punta Cana , for 100% it will be 4 Points . Good and cheap breakfast, great upgrade, free shuttle service to the beautiful beach at the hotel WESTIN (fantastic hotel slept there my friends so I checked everything).All new, supermarket 300 meters
February 19, 2014
Rated 5 out of 5 by jaciprian Confortable stay
This hotel is really well located. Close to the airport and in the very beginning of the new highway that connects Punta Cana and Santo Domingo. The facilities and service are above expectations. Highly recommended for business travelers.
May 23, 2013
Rated 5 out of 5 by PBASSA Excelent!!!
Walking distance from supermarket, restaurants, car rental....
One minute away from the airport.
If you're lookin forward to have a beach vacation, you can take the shuttle the takes you directly to PLAYA BLANCA.
April 1, 2013
Rated 4 out of 5 by Robin Airport transportation
We were told when we checked in that there would be a free shuttle to the airport at 5:30am. The next morning there was not a free shuttle only a $10 taxi!
April 18, 2013
Rated 5 out of 5 by clarita000 Excellent!
We had the best experiencie ever. I was hosting my brothers wedding and we booked over 60 rooms. It was perfect! Thanks for all..
March 26, 2014
Rated 5 out of 5 by LovetoWanderMom great choice
Great choice near airport.
Great free shuttle takes you to the Westin (you can swim and eat here as well as use the beach--very nice!), Playa Blanca (nice beach 5 minute walk from Westin with a good restaurant that we ate at twice--goat is awesome for $14), the golf club with spa and the ecological park with lagoons where you can swim (you get in free with your Four Points key so that is cool). We did not eat at the hotel but we ate across the street at Wendy's several times and once at the Italian place. There is a nice grocery store 1 block away so we used that to stock up on soda, etc. We left tip money and the maid left us extra water each day. Use it for everything and you will be fine. 2 computers in the lobby with very helpful. Staff was very good. It is not a St. Regis but neither is the price. I thought for $100 a night it was excellent. Use points and it is an even better deal. My only complaint was that the shuttle does not run for about 2 or 3 hours during dinner time. Therefore you are sort of stuck out at the beach. We ate and swam but the next shuttle is almost 9 pm and that is too late with a wet and tired kid. Please offer another shuttle so there is not such a big gap during dinner. Thanks. Otherwise we loved our stay.
December 7, 2014
Rated 4 out of 5 by ConnieMarie79 Great respit close to airport
My husband and I stayed one night before returning to the US. The young man @ the desk was welcoming, friendly and most efficient. Our room maid was very helpful when (oops! we forgot about the card to turn on the room) we struggled w/the AC.
We ate Thanksgiving dinner in the restaurant. Very artful, tasty, and the service was excellent.
November 29, 2014
Rated 4 out of 5 by Noname22 Mirodacate
I stayed for five days and had a great time. The location was very convenient and so was the shuttle . I ate at the restaurant several times and the food was good. My only suggestion would be to change the in room menu and make it different from that of the restaurant . Service was good but waiters do need to pay a little more attention to small details. For example: I had to request for the food that was not eaten to be removed from my bill, twice my meals were incomplete and missing items described on the menu and bills were give to signed without a pen. My stay was wonderful and I will return again .
July 29, 2013
Rated 5 out of 5 Clean, Cool, Convient
The hotel is very clean, quiet, and Great A/C for cooling room. The Room was spacious with a separate living room from the bedroom. So any guest could come and not be in the sleeping area. It is very much up to the standards in the US and If you are accustomed to staying at the level of at least Comfort Suites, you will be satisfied. It is a great place to stay if you are looking for a Condo or Apartment after you arrive in the country. The rental car place is across the street and many other resturants within a 5min walk. (Good Eating). I would stay again and recogmend to everyone if you need a hotel.
July 15, 2013
Rated 5 out of 5 by ARRR Great Service!!!
The Sheraton Four Points Punta Cana is a brand new hotel minutes from the Punta Cana international Airport, beaches, restaurants and local atractions. My family stay was from july 03, 2013 to july 14, 2013. The staff and management of this beutiful property is very professional and helpfull. The hotel features a restaurant that serves breakfast, lunch and dinner at exelent prices, also a pool and a gym. I will recomend this hotel for any one that its looking for a beautiful hotel with a great location convienence for bussiness or leisure travel. I will like to thanks the Staff and management of the Sheraton Four Points Punta Cana for a lovely stay. I will be there again soon!!!
August 2, 2013
Rated 2 out of 5 by Marc58 Not quite as good as usual
I have been with SPG since 2001 and find myself for the first time rating a Four Points at less than average for service because of the dining room staff. The waiters in the dining room need better training. The Chefs did a great job on processing orders only to have the food get cold due to the fact they had to chase the waiters to have the food delivered. The waiters do not work as a team and help each other, if it is not their order they will not help out and deliver it to the table for their co-worker. Very unorganized dining room staff. Front desk was very helpful as usual.
January 9, 2014
Rated 5 out of 5 by rebel15rn Great Accomodations, Reasonable Price
Stayed at the front end and back end of a trip. From the first check in experience I was very impressed with the front desk staff. During our entire stay they were all extremely friendly and went out of their way to make our stay most pleasant. Restaraunt staff and housekeeping were equally as friendly. Shuttle is available to the beach which is beautiful. Shopping area (Punta Cana Village) was directlly across the street and had some great shops and restaraunts. It is also very close to the airport. Would highly recommend this hotel!!!
May 22, 2013
Rated 5 out of 5 by BRITISHTRAVELER HOME AWAY FROM HOME !
As a Platinum guest I travel extensively around the world and can be in the tropics one day and the artic the next as such it is a comfort to have a brand such as Starwood that brings continuity to a hotel chain which includes the Four Points Punta Cana,
I have found a Home away from Home where you feel like a valued guest which is not always the case in a Four Points and I am more accustom to SPG recognition in the higher end chains of the Starwood brand and not so much in the Four points brand but the Four Points Punta Cana has restored my faith that it can be done and in this case very well ! I look forward to many more trips in the future and the same friendly reception I received on this occasion!
Thank you to all the staff who are like a happy family together !
October 14, 2013
Rated 4 out of 5 by ridwayi58 Punta Cana Village
The Four Points at Punta Cana Village is well located and very convenient for a short stay there.
The hotel is new and clean, the rooms comfortable, has enough parking space and in the Plaza just across the street you will find plenty of restaurants, bars and shopping options, like a pharmacy and a supermarket.
The cable tv is poor, it has neither image quality nor good programs.
I only wish that the towels were better.
Anyhow, it is a nice hotel, and I shall repeat it in more short stays at Punta Cana.
June 20, 2014
Rated 5 out of 5 by DSDS Great hospitality and service
This is an excellent hotel with personalized and professional service that is superb. It is a great place to have a home while away from your personal home. You cannot go wrong with this selection
October 29, 2014
Rated 4 out of 5 by Cavin Hospitality at it's finest
The staff at the Four Points were phenomenal, not only were they attentive but they catered to our needs. Jean and Antonio were extremely helpful and provided exceptional service such as providing complimentary shuttles to restaurants and making sure our rooms were clean.
I would truly recommend this Hotel since i had the opportunity to stay here and also with its sister Hotel The Westin which was recently opened. SPG affiliated Hotels live up to their name in Punta Cana, DR.
August 12, 2014
Rated 5 out of 5 by Guarita Best Business Hotel in the Caribbean!
I travel & stay at a variety of brands throughout the Caribbean & Latin America - and the 4 Points Punta Cana is by far the best because of their attention to detail. Great, freindly staff, nicely appointed rooms. Simple, functional, clean, and convenient at a price that won't alarm those trying to keep to a teavel budget. It's less then 5 mins from the airport terminal so you can get work in upon arrival & prior to departure.
April 21, 2014
Rated 5 out of 5 by Carola79 Great hotel
I recommend this hotel! We stayed only one night but the facilities and customer service were great!
I really enjoy the free Wi-Fi internet and continental breakfast.
The pool is not big but was very clean and practical (4 feet). Also it is open until 12:00 AM which is very good. The bed and pillows were extremely comfortable, and they have a free shuttle to and from playa Blanca and Punta Cana Airport.
August 18, 2013
Rated 4 out of 5 by DricaM305 Wonderful Stay
I was delighted with l this hotel upon entering. The decor in the lobby is great and it continues in the room. The big, stylish shower was a plus. The hotel shuttle service to the beach and resorts was also an added plus. The staff was very friendly and helpful.
The bed was a bit too firm for my liking, bit overall the room was great. The restaurant menu could be better . We had a great stay.
July 29, 2013
Rated 4 out of 5 by Canucks2 Desirable airport stopover
After taking taxis in DR, we really appreciated and used the free hotel shuttle around Punta Cana and the airport. Also the grocery store and local restaurants across the street. A great stopover spot, great value. Beautiful room, but the room doors are huge and close with a loud bang. Also, we would have loved a detailed road and area map, none available anywhere.
February 15, 2014
Rated 4 out of 5 by Jumpingjoe1234 Punta Cana
The staff was great and very helpful.
The worst thing about the hotel is the breakfast. Did not get one that was not cold of cooked to the chefs wants. Bacon was always cold and the coffee warm. If I had to eat at the hotel I would not return.
I spoke to Jose Antonio Urbaez about the food and bar service. The next day I could see a change but far from SPG standards
November 3, 2013
Rated 3 out of 5 by MERG Water in my room
Stayed at the hotel for the first time and found myself stepping into a pool of water at 3 am that had come in thru the window due to poor sealant. When informing the reception of it, the only comment was "we are sorry about that" .
August 24, 2014
Rated 5 out of 5 by Schaetr Vacation
The Four Points Punta Cana exceeded my expectations during my recent vacation with my daughters. The greatest selling point you have is the staff. Extremely attentive and professional. Call out goes to Cherwin from the front desk.
The transportation to beaches is very well executed
We look forward to returning next year
June 9, 2014
Rated 5 out of 5 by DennisLV Luis at Front Desk is Great!
Luis at the Front Desk was awesome! He remembered us by name when we checked back into the hotel 5 days later for a second stay. Hotel was very modern and clean and is definitely better than its category rating implies.
August 23, 2014
Rated 5 out of 5 by ssborde Punta Cana
This hotel is convenient. It is close to the Punta Cana airport. There are also some beaches (excellent facilities and beaches) and a golf club close by, that the hotel allows access to. It is also close to Bavaro which has some nice beaches as well. I stayed here twice in a month for a weekend get aways.
April 23, 2014