Rated 5 out of 5 by Reagan2016 Great, central hotel
Great property central to business travel around southern California. Staff is very professional and helpful.
July 17, 2014
Rated 4 out of 5 by Lisaann Great Airport
Very pleased with this hotel and location will definetely stay here again.
August 19, 2014
Rated 1 out of 5 by travelstar worst hotel experience ever
Although the hotel was redone 2 years ago it is already rundown.I have stayed at this hotel 5 times this year and have not had an experience like this before.
The service was so bad and the help so rude that I called the General Manager .I discovered where his staff learned it from. He was so arrogant,I called SPG corporate and they told me they only manage the hotel and they cant do anything about it!
October 24, 2012
Rated 4 out of 5 by crazy4travel Perfect starting off point at LAX
If the primary visit for your stay is a flight to/from LAX Airport this hotel is an excellent choice to start/end your trip. The General Manager of the hotel is engaged and makes sure details often overlooked in typical airport hotels are not here. If you are an SPG Gold or Platinum you will see great recognition of your loyalty.
The Bar is known for its huge (international) beer selection and lively atmosphere. There is now a coffee bar attached and it opens early.
The restaurant is average, with your typical breakfast options including a buffet.
While it's an older hotel, they seem to be doing a great job of renovations to keep everything up to date, including flat screen tvs, but be sure to ask for a renovated room.
Shuttles are run by the airport and the Four Points shares 2 stops with other hotels, allow just a few extra mins for that but otherwise they run often and are free.
February 5, 2012
Rated 5 out of 5 by Falcon25 Great for night before early departure
Very nice, reasonably priced hotel for staying the night before an early morning departure. Very friendly and helpful staff! Decor is a little dated but the rooms are very nice.
August 17, 2014
Rated 3 out of 5 by SanDiegotoHawaii Hotel is Tired
Hotel is really run down. I try to find Sheraton properties as their gym is usually good.
August 18, 2014
Rated 5 out of 5 by ChinaShrek Why the low rating? This place was great!
I stayed here for two nights while attending a Teen Wolf convention,. I wasn't sure what to expect considering some of the negative reviews for this property but I really enjoyed the hotel. The staff is friendly and goes out of their way to please. The food and beverages at Brewsters, a beererie, were terrific. The polish sausage tapas and the Salmon Caesar Salad are especially worth ordering. Brewsters offers 110 beers and many of those on top. It is a great place to sample California beers and micro brews. Happy hour is from 4-7pm every day (including weekends).
I was disappointed in both the quality as well as the selection of breakfast items offered on the breakfast buffet. There was no fresh fruit, only canned. There was only 1 type of yoghurt available. There were only three types of pastries. The eggs were cold. I did like the oatmeal, however.
This hotel offers free WiFi to everyone staying at or visiting the hotel. No user name or password is needed. This is very convenient. However, the WIFI would slow down and cut out periodically during the day (when there was a big crowd at the convention). At night and early in the morning, the WIFI worked super fast.
April 21, 2014
Rated 5 out of 5 by AntonChad Best Value at LAX
Among the Starwood Properties the 4 Points is always slightly less expensive for a night stay. Yet it is an awesome hotel! Quiet rooms and incredible beds. A friendly bar/restaurant plus coffee in room and in the lobby. There are always plenty of newspapers available on the walk out to the airport shuttle. Everything you need for a short night at LAX.
May 4, 2013
Rated 5 out of 5 by Lucy28 What a great surprise.
I judged this hotel based on the age of the building. However, after entering the hotel, I was amazed how beautiful and well kept your hotel is.
When looking for a hotel in Los Angles, your hotel will be my first consideration.
March 31, 2014
Rated 1 out of 5 by Manju Unprofessional Management
I stayed there with my mom for 2 days ( March 17 to19) and I asked parking validation, and at the time the front office gave me the validation ticket (#036423). When I checked out, I also received the RECEIPT that my parking fees has been credit back.
I confirmed the receipt with the front office that my parking ticket has been credit back, but surprisingly, when I checked my account few days later, I found out Four Points charged me the full amount of parking. I send email to the the management, and they responded differently, and ISSUED different RECEIPT with the new date (MARCH 29), and number of guest is 1. Also I have to pay the ticket for 1 night, which doesn't reflect the actual receipt on the day I checked out. Every people tell different story. I can not trust such management because one day they say "A", the next day they can say different things.
The management promise me to refund my 1 day parking fees, but I keep contacted them to credit back my money, and I haven't got it till now...
April 2, 2012
Rated 4 out of 5 by AWUK Stop-over on arrival at LAX
Our stay was fine, hotel reasonably quiet although air-con a bit noisy. A bit expensive but clean and comfortable. Very helpful staff gave accurate directions for walk to car hire pick-up. Four bottles of water would be good when booking for four people.
August 15, 2014
Rated 5 out of 5 by WPGCSRCV AWESOM
enjoyed my stay was there for business and during this stay the pillows and beds just hugged me and I rested very well. I am looking into possible purchasing the pillows but I would would like to know which pillows were in my room. I loved them.
March 6, 2012
Rated 5 out of 5 by Redleg08 Asian Tour Leader
An excellent hotel for those seeking a layover from long flights.
August 16, 2014
Rated 4 out of 5 by Madhadmel Aug 2014
Had a one night stay in Lax as our flight was 6am next day. This hotel is very convenient, clean, 2 restaurants in hotel so you don't have to go anywhere, shuttle that runs 24/7 around the clock, check in efficient, rooms a little small but enough for a one night stay with 4 people. Enjoyed it and would stay here again.
August 13, 2014
Rated 2 out of 5 by maverick358 Not to my expectation
This probably must be one of the low end of star wood. Not certainly to my expectation after experiencing much of the nicer ones that Star wood offers
January 18, 2012
Rated 5 out of 5 by Cdouglehman Great PLACE
I have stayed here around 7 Times in the past three year. They Have really improved the rooms.
I would like to thank Andy for a Job well Done
May 15, 2012
Rated 5 out of 5 by CoronaExtra Easy the best choice on the hotel strip
Great staff, perfect location, with a handy pub. This hotel definitely under promises and over delivers
January 31, 2013
Rated 3 out of 5 by rhodeweary decent airport accommodations
I stay here a few times a year. The price and its affiliation with Starwood are the two driving factors. Nothing exceptional, but definitely a good value. Beds are nice enough. Bathrooms are recently redone. Rooms are comfortable if oddly-decorated (Four Points still hasn't found a real style or common look). Room service is quick. Good beer selections in the bar, though the food was less exciting and despite the army of servers, the service could have been better. A perfectly fine choice for a night or two on business or an overnight at the airport, but I wouldn't plan a vacation around this place.
October 31, 2011
Rated 5 out of 5 by Capitain Classic & affordable
nice, clean & affordable.
August 15, 2014
Rated 4 out of 5 by Diane314 Close To the Airport and Budget Car Rental
This hotel is right across from the Budget rental car location. It was very convenient to drop off the car the night before my flight and just walk across the street to the hotel. The hotel has shuttle service to the airport every 15-20 minutes so I could catch my early flight in the morning and not have to worry about returning my car the morning of my flight.
The only thing I didn't like was that I couldn't regulate the air temperature in the room. From what I understand, they use a water cooling system and the temperature is either off or on. I was cold so I shut it off and later put it back on. Outside of that the hotel was great, people very pleasant, comfortable and very convenient to the airport. I would stay again.
July 30, 2014
Rated 5 out of 5 by bowser Travel Professional
This worked out better then booking a shuttle. We had no stress and our comfort level was great. The price was equal to the rate of a shuttle. I am a travel professional & will pass the word along to both clients & other agents as well. The food & service was also very good. We will do this again for sure!
June 27, 2014
Rated 3 out of 5 by BJDJ This hotel is so convenient.
The first room assigned to us smelled so bad like it was a smoker's room. Please fix the elevator. Our bathtub did not drain well.
August 13, 2014
Rated 1 out of 5 by Jeff1200 Beware of the "new" rooms
I stay in a lot of Starwood hotels but would not stay in this hotel again. There are far better options around the LAX area. Like most people, we had an early flight out in the morning. I booked two rooms and pre-paid both with King beds. We check-in and get our room cards and on walking in the rooms find that both are actually two double bed rooms. This is flatly unacceptable: a) the hotel staff never informed me at the counter when checking in that they were putting us in a different type of room than what was pre-paid for and b) we have a small child that will often need to sleep in our bed and a double bed is just not enough room. I called reception about the matter and spent 10 minutes on hold. Then went down to the front desk and the staff just laughed it off that hey thought we would rather have one of the newer rooms. They have King bed rooms in the "old wing". I checked out one of those rooms and it was horrible - musty damp carpet, terrible smells, beds that appear to be at least 15 years old, and rooms that look like they are out of a 1980's truck stop.
Overall the staff were unresponsive to our situation, there was clearly a bait & switch on the type of hotel room I was pre-paying for, and the new rooms are tiny. This is probably a good cheap bet for a single person staying the night for an early flight, but not for a family.
December 12, 2011
Rated 4 out of 5 by MelW bartender at sports bar-yay!
as this is an airport hotel, i see it as a place to sleep before continuing on a journey-so my expectations aren't high in terms of luxury or special touches. in and out as far as i'm concerned.
that said, you could tell that the room had some wear and tear-but it was comfortable. Unfortunately there were a couple of hairs in the bathtub. nothing terrible but still a little icky.
the bartender, Fabi, at the sports bar (brew something?), was really great. she was attentive and professional. she just had a nice demeanor about her and this was *especially* appreciated after a 10 hour flight!
January 29, 2013
Rated 3 out of 5 by MattC TV Not working
Only a few of the channels on the TV were working properly. A staff member came up to look at it but offered no solution and blamed it on DirecTV.
August 13, 2014
Rated 5 out of 5 by mimibell Perfect sleep before a day of travel
I booked the Sheraton Four Points for my older parents before they're European Getaway. They were so happy with the staff and service. Their room offered perfectly convenient amenities and their night of sleep was flawless. The convenience of the shuttle to the airport was amazing and the shuttle driver was so accommodating and helpful. Their only complaint was their wake up call never rang, but they slept so good and woke up on time, it wasn't really a problem. Highly recommend this Hotel for location and excellent services.
August 1, 2014
Rated 1 out of 5 by Meli74 Sub-standard for a Sheraton
This is the second time I have stayed at this hotel in the last 2 months. The bathtub in my last room had chipping enamel. The food that was delivered with the continental breakfast did not match the description in the menu.
I was overcharged on the base rate of the room, but that was corrected when I pointed it out. Then on final check out, I was also charged and extra $48 for someone else's room service.
The staff did correct this and gave me extra spg points and took off my breakfast for that last morning. While this did help remedy the situation, this hotel is by far the worst of any Sheraton company hotels I have ever stayed at.
I am deeply disappointed especially since I am a vacation owner as well. I will never recommend this particular hotel to anyone.
July 31, 2014
Rated 3 out of 5 by tinner2002 nice, but...
I could have given this hotel very high marks however, when I checked in for two nights stay I was told that there would be a $20.00 parking charge. I thought that was high for two nights. at the end of my stay, I realized that it was $20.00 per night!! Breakfast is about $13.00 for a normal expected morning meal and $16.00 for a buffet. Being from Vegas, I am used to $8.99 for buffet breakfast. Drinks in the bar were equally outrageous. I ordered a Captain Morgan and coke for my wife and I and, after a $2.00 tip it cost me $17.50.
Nice place to stay, but the $95.00/night I thought I was paying ended up to be a total of $125/night after parking, etc. A total of $293 with 1 breakfast ,a cup of coffee, 2 drinks and parking!
June 12, 2012
Rated 4 out of 5 by Oilman60 Convenient to LAX
We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition.
August 9, 2014
Rated 4 out of 5 by Goldie2 Convenient Location
I stay here fairly often when Hollywood Park is running. The location is close by, the staff is very efficient, and the rooms are well kept and comfortable. If there is any drawback, it is the parking fees. I realize most LAX area hotels charge exhorbitant amounts for parking, but it doesn't make it any more palatable to pay $19 per night and have to "hike" back to the lobby.
On the plus side, the complimentary bottled water is super, and the plate of cookies and grapes is a really nice touch. All in all, I will continue to stay at this hotel when in the area.
May 23, 2012