Rated 4 out of 5 by Rosti1623 Another good experience
I've stayed at the Four Points Sihlcity about 5 times this year (2012) and it continues to set the bar high. Its coming under pressure from other local hotels that offer different facilities, but I still prefer the Four Points. Because the bar is high, I expect even better from the Four Points and a couple of things could, I feel,be improved. I think that there should be an option to pay for extras on a 'pay as you go' basis. Some people don't need extras and so to to pre-authorise your credit card for something you don't want seems to be at odds with customer satisfaction. Also, as a SPG Guest there is always some fruit waiting in your room when you arrive, which is lovely, but then it isn't replaced on day 2 or day 3, which again seems a little strange. These are only minor points but they do register with guests and would make the experience even better.
December 19, 2012
Rated 5 out of 5 by Kam41 Early arrival
Room was available at 10am
May 2, 2014
Rated 3 out of 5 by drab WIFI
I always use this hotel for my business needs when in Zurich. The rooms are clean and efficient, the staff are friendly. Unfortunately on this occassion the in room WIFI was not working on my device. I had a very good signal strength, but could not connect. None of the hotel staff were technical and able to resolve the issue. The inroom internet access usually available via the tv has also been removed.
February 18, 2013
Rated 4 out of 5 by Clifford55 Nice Design and good location
I enjoyed my recent stay at this hotel. Our room was very well designed and pleasant.
My only comment is regarding the wireless, I had two wireless devices but only one was allowed and I was asked to pay an additional 12 francs for another connection.
Wireless is wireless. I have never experienced this at any hotel and I consider this to be the only negative in my review of the hotel.
January 14, 2013
Rated 1 out of 5 by Vpnogueira Wifi advertised to all rooms, except that is not true
Wechosethe hotelso wecould plan touristing from the comfort of our rooms and workin our businesses at night boththrough the internet, we could doneither.In additiona Swiss friend lookedformeand staffsaid I hadcancelledmy resrvation!! so I did not see her.we booked a room for 2 and there was inly 1 towel. Our stay was very disappointing,way below thw expectations for a 4p.
January 24, 2013
Rated 4 out of 5 by Morgan22 Good hotel but need to sort wifi
I find the hotel is in a very convenient location and the rooms are spacious and cleaned to a high standard. The staff are professional and friendly. The one thing that I think needs to be improved is the wifi access. They will only give one code per room which isn't helpful when there are two of you who need to use laptops etc for business. This is very inconvenient.
April 29, 2013
Rated 4 out of 5 by tksben business stay
efficient and polite staff
good room facilities
general excellent cleanliness
Wifi access - available upon request, better if either free access within hotel, or 1-time login
Gym facilitlies are separate from hotel
March 23, 2014
Rated 5 out of 5 by June65 Family-friendly hotel
We enjoyed the welcoming&helpful staff, the comfortable adjoining rooms for the children and the design of the rooms for multiple activities.(watching TV, working on computer, playing games).
Completely quiet considering central location to rail lines&mall with shopping, good restaurants
Complimentary coffees in bar were great after busy days of sightseeing.
January 9, 2013
Rated 4 out of 5 by patrick19742013 Great modern hotel next to the very center of Zürich
We - that is, my wife, my two little children (4 and 1 year old) and I - stayed at this hotel for two nights and enjoyed the stay quite a lot. My wife is an architect and was really enthusiatic about many of the details of the room's interior design, especially about the sanitary facilities (WC, shower and washbasin area). We also loved the nice bedlinen, the bed(s), the pillows, etc. - that allowed us to sleep "princely". The hotel has a favourable location, just a few tram stops from Paradeplatz away. Fields of improvement: a) price could be lower (or breakfast should be included); b) bell-boy service could be better; c) the cleaning (after the first night) could be a little more complete; d) among the bathroom amenities there should be tooth paste; e) the "Internet via TV" service is a good idea, but it didn't work, we were not able to open a simple site like the Yahoo mail site (because Java was not installed (correctly)).
January 4, 2013
Rated 5 out of 5 by HeatherF Amazing Service
Everything about this hotel impressed me: the room was lovely, the little Spekli each day on my pillow, the modern bathroom facilities, the proximity to the tram - it was all wonderful. But the best part was the staff! They were so helpful and friendly and always addressed me by name. I would definitely stay here again.
December 8, 2013
Rated 5 out of 5 by Rosti1623 One night only
The hotel has, yet again, lived up to my expectations and its own high standards. I arrived late and left early but the staff couldn't do enough to make my short stay a pleasure - they made sure that I had everything. They even helped me with further bookings and went overboard to get me what I needed.
August 23, 2012
Rated 4 out of 5 by Aditya9999 Great Location, Very Polite Staff,
The hotel is located next to a mall and opposite the tram stop/station.
The staff is extremely helpful and courteous.Even the bellboy was more than wiling to go out of his way and provide assistance.
However the vegetarian breakfast can be better with more varieties. Overall a must stay in this hotel.
June 29, 2012
Rated 4 out of 5 by PMP585 Another good stay at Four Points
I have stayed at this hotel many times, and the standards are consistently good. The only negative is the room service menu which is very limited. Of the 4 main courses available, 2 were veal, one beef and one noodles - not a great selection if you want to grab a bite whilst working in your room!
April 15, 2013
Rated 4 out of 5 by MacRas Perfect for business trips
My only complaint is that I have received a claim for some items in the minibar that I have not had. Wether there is a mistake with the room number, or they did not check after the previous guest left, they should double check before asking someone to pay something that has not consumed.
May 7, 2013
Rated 5 out of 5 by Imke87 Lovely stay for a week
We were staying at the Four Points by Sheraton Sihlcity for around 1 week and had a fantastic time. Service was excellent and the staff very friendly and thoughtful - from check-in till check-out a great stay and location is a plus - very central and well connected to the city center.
October 9, 2013
Rated 5 out of 5 by Rosti1623 Convenience and comfort
I've stayed at the Four Points on several occasions and it continues to meet my needs every time. The welcome at Reception is always friendly and helpful. The Bar is a wonderful place to relax and the location is perfect for alternative eating options, shopping and my office.
August 27, 2012
Rated 5 out of 5 by Sharon100 The hotel had the most helpful staff
I have stayed in many hotels throughout the World but I must say that all of us found the staff the most helpful of any hotel I have visited in the past. They were absolutely delightful and made our stay an extremely pleasant experience. Well done to you all.
July 30, 2013
Rated 4 out of 5 by deeks Everything about my stay was good
I must say that everyone at the hotel make you feel important especially when they call you by name. I have styed at other hotels and the experience at this one is far better than what I have experienced elsewhere.
January 15, 2014
Rated 4 out of 5 by druhi Four Points, Sihlcity, Zürich
Very good indeed. Excellent reception staff. The most comfortable beds in the world. Cleanliness very good (OK, I found some dust but it didn't spoil the weekend.) I wasn't entirely convinced by the bathroom design but again, not a problem.
May 21, 2013
Rated 4 out of 5 by Randy2686 Good location and vlaue
I've stayed at this hotel many times. Overall pretty good value for the money. Great location. Large comfortable rooms. Only downside is that the Breakfast is a little pricey and would like to see it included in the room price.
November 12, 2012
Rated 5 out of 5 by youngshark Business trip to Zurich
Very warm welcome at the hotel at check inn. Also helpful during my stay.
The room is nice decorated, they give me small christimas present during my stay. Nice surprice.
The trainee Mr. Kern helps me arrange parcel packing.
December 19, 2012
Rated 5 out of 5 by Traveller713 This hotel is well above my expectation
Our room was upgraded to suite when we checked in. The free breakfast was excellent. The staffs were very friendly. Definitely, we will come back in the future and we will refer this hotel to our friends and family members.
July 28, 2013
Rated 5 out of 5 by trgraglia Simply great!
I have had some horrible stays with Sheratons in the past but this one restored my faith. Simply perfect. Great helpful staff that never said 'No' and a great location which is only a tram ride away from the heart of town.
May 21, 2013
Rated 3 out of 5 by DavidNJ Paying extra for an additional WiFi connection
To pay for an additional WiFI connection is really poor. You should be allowed one hardwired connection and one WiFi connection. CHF 12, is a lot to pay for this and if anything, it should be included for SPG members.
March 12, 2013
Rated 5 out of 5 by Nauhar Lovely stay
Loved our one night stay and the staff were very sweet...in fact even gave us an umbrella as we did not have one and it was raining....good location and nice to have a mall just a few meters away....will stay again
July 5, 2013
Rated 5 out of 5 by Trent21 Hotel staff is excellent
The staff is customer focused. Great rooms and make it a pleasure to return
February 26, 2014
Rated 5 out of 5 by pyswiss Professional and friendly staff
Nice modern hotel w a great spa and fitness. Unfortunately entry is not free for hotel guests. But over all the staff where very professional and friendly. I would totally stay at this hotel again.
August 2, 2012
Rated 4 out of 5 by Lookieman Great Location, Value for Money
My stay in Four Points was great, with the hotel centrally located with plenty of restaurants and entertainment around. The room was spacious, the service was impeccable and the value was great.
December 13, 2012
Rated 4 out of 5 by Daly84 Opportunity to excel
After a late night at the office I got to the hotel to find I was able to get a beer but NO FOOD! Other hotels I stay at offer room service midnight to 6 am. You should consider such a service.
January 12, 2013
Rated 5 out of 5 by Lawrence Central location and good facilities
We stayed for one night in Zürich and this is an excellent location. About 15 minutes on foot from Bahnhofstrasse and about 5 tramstops to central station. Staff were very friendly and helpful.
February 17, 2013