Rated 4 out of 5 by Garagiste Practical and worth the cost for NYC
Overall a pleasant stay. Clean and comfortable but very small rooms. Valet parking is NOT true valet parking. You cannot take your car out and return it during your stay without paying whatever the hourly rate is, and upon returning, paying again for overnight parking . For $55/night for the privilege, I'd park it yourself.
Restaurant is casual but good for summer dining.
CHECK to make certain that the pump containers in the showers have shampoo and conditioner as there is nothing else.
LOCATION IS WALKING DISTANCE TO Tribeca, Noho and the Village so there are a lot of places to eat, drink and have breakfast.
July 15, 2014
Rated 3 out of 5 by eLKNKs Decent
Fair price, decent location in Soho, but not the quality of customer service I expect from SPG hotels.
July 13, 2014
Rated 4 out of 5 by Norma350 Comfortable for overnight business trip
This hotel was comfortable and convenient to my work location. The price was very high for what you get and I would have shopped around but needed to be close to the office. The hotel is clean and comfortable. The light flickered in my bathroom and was not repaired despite my request. The hair dryer was replaced promptly when it didn't work in the morning. The A/C worked well. Overall, an average hotel, but pricey. Internet was included.
July 11, 2014
Rated 5 out of 5 by Celeritas Celeritas
Extremely high praise for this hotel. Have stayed in Manhattan several times in the past few years. This is the best experience so far.
July 5, 2014
Rated 5 out of 5 by HappyTraveler777 Awesome front desk staff
I got treated so well by Lilia and another young man there that it made for a very, very pleasant stay. I visit New York once a year and this will be my forever go to hotel. I got a great rate and I loved the location, subway close and close to shopping.
July 2, 2014
Rated 3 out of 5 by bikerbabe Location
The hotel was within walking distance of most of our destinations. Pleasant outside seating area for meeting up with other hotel guests.
The staff was great - very helpful and pleasant!
June 30, 2014
Rated 5 out of 5 by Wally49 good location
good location and excellent customer service at this Charlton Street site. easy access to SoHo, West Village and Greenwich Village
June 30, 2014
Rated 4 out of 5 by Hubs2014 Great Place for the $!
Thanks for being a great spot for a stay-cation. I'm a New Yorker who now lives in Jersey. It was a great place to crash after a date night in town with my wife. We may make it a regular thing!
Some noisiness from the rooms next to us but this is NYC and we are used to being stacked on top of each other a little.
June 29, 2014
Rated 3 out of 5 by NY0614 Four Points Soho.
Getting a Room in Soho, you know what you can expect, the room was very small, no problem, the room was clean and comfortable. The A/C was so noisy you simply cannot sleep at all. Location was good. But the main purpose of a Hotel room is to get some sleep.
Sorry guys , I have seen much better.
June 27, 2014
Rated 3 out of 5 by csoul Often stay here
I like this location because it is very close to my office. However, the TV volume of each channel was drastically different, the air conditioning unit in my room was VERY loud, pillows were uncomfortable. Food from room service was good but should come automatically with a glass of water. The coffee maker in my room did not work.
June 26, 2014
Rated 5 out of 5 by MP1987 Soho is the Place
Loved my stay at the Soho property. Very eclectic neighborhood with lots to do and see. Also extremely accessible to all of my meetings that day. I would definitely recommend this property.
June 26, 2014
Rated 5 out of 5 by aajad Loved my stay!
I spent the last three days and nights of an extended NY visit here. The staff was fantastic and the location was perfect. It ended up being by best trip to NYC ever and I'm a former Brooklyn boy! Will definitely return.
June 24, 2014
Rated 5 out of 5 by Scott84 This hotel has a great location in Soho and a very attentive staff.
This is our 4th time staying at this Hotel over the past few years. The hotel is kept very clean and the young staff is very friendly, knowledgeable and attentive. The hotel is a great value. The 2 suites on the upper floor have a great view of the Empire State Building and the city. If they are available it's worth the splurge.
June 16, 2014
Rated 5 out of 5 by YourBestJustGotBetter Convenient, Clean, Comfortable
This is the only place I stay while I'm visiting/working in/playing around New York City. The location is convenient. The rooms are clean. The staff makes things comfortable.
If you're looking for a hotel to stay in/at in NYC, choose this Four Points property. Staying there 40-60 nights a year, I can tell you from experience that the consistency is there; they know how to take care of you!
June 11, 2014
Rated 5 out of 5 by czandrews Comfortable and affordable!
We stayed at this hotel during a New York trip because the price was very reasonable with a prepaid booking. I was very impressed with our room. It was very clean and modern and the comforters and pillows were so plush and comfortable. The restroom was also very nice and we enjoyed the free single serve coffees and the free coffee downstairs. The hotel was also kind enough to hold our luggage before check in time so that we could explore the city. I was very pleased with our stay and will book with them again!
May 27, 2014
Rated 4 out of 5 by Ron9 Comfortable hotel with excellent location
Rooms in NYC are small but comfortable. The staff was very friendly and helpful. Excellent location for Soho, Chelsea, Village and other surrounding areas of NYC. Service was excellent and the one breakfast we had was good and fairly priced. Close to various subways and taxis were always available.
May 26, 2014
Rated 4 out of 5 by Eileeny Nice Hotel on Westside of Manhatten
Good value, good sleep. Wednesdays have good food and drink for Happy Hour
May 26, 2014
Rated 2 out of 5 by Hope1234 Was not up to SPG quality
I have been an SPG member for quite a while. I have stayed in this hotel previously. I was put in a handicap room, non-spg member floor and found the amenities to be poor. The bathroom did not have a magnifying mirror, the sink area was incredibly small, not place to put amenity bags or personal items.
I was told that the 6th floor that I was on was not a SPG member floor. I made this reservation months prior and should have received a better room. I do not know if I will stay in this hotel when I come to NYC again.
May 23, 2014
Rated 5 out of 5 by skirick Great staff, comfy room, easy to get to from EWR
My Dad and I stayed here for a quick trip during the Columbia University Graduation (not close, but the 1 train is a block away and goes directly to Columbia). The staff was really great and the room was comfy. Super convenient to the Holland Tunnel (and Newark Airport) and to the subway. I will stay here again.
May 23, 2014
Rated 2 out of 5 by Erik40 Good location, but service should improve
Good location, subway is close.
Rooms are a bit small.
During my stay the hallway of my level was painted at 11:30 pm on a Saturday evening! This was very annoying because of the odor and the noice. Next, on Sunday morning at 8:30 am the painter and technician were discussing the results loudly in in the hallway.
May 19, 2014
Rated 4 out of 5 by Berwil Good value
The staff was excellent. We had a problem with the room safe, and the staff responded and corrected it immediately. Room was clean and comfortable. The shower faucet was difficult to operate, but we didn't bother reporting it because we only stayed 2 nights. There was a bit of street noise, but, hey, its New York.
May 6, 2014
Rated 5 out of 5 by JoelS Fantastic stay
This property exceeded my expectations - excellent view, quiet room, (bigger than I expected), breakfast was great, staff friendly. I will absolutely return, great location too for activities in the soho/village areas
April 28, 2014
Rated 2 out of 5 by RoadwarriorRob49 No HDTV and Slow Wireless
I liked the hotel. Comfortable, nice bed, great shower. Workout facility small but OK. I love 4 Points Wednesday Craft Beer feature
But this is 2014. Why bother with a big flat screen with an analogue signal. It's unwatchable. I shifted to the Wifi and it was painfully slow. I was faster when using my phone as the wifi provider.
I would not recommend this hotel because of this.
April 28, 2014
Rated 1 out of 5 by jayhorn5 Disappointing hotel in almost every way
Let me open by saying that I am an SPG platinum member, staying at Starwood properties 150+ nights a year. I have never been more disappointed in a hotel.
-- The same dirty dishes were in the hallway outside my door for the entire 3 days of my stay.
-- There was a piercing sound that must have been hot water going through pipes that would last for up to 5 minutes at a time. This happened early in the morning more than once and interrupted my sleep.
-- Housekeeping staff shouted at each other down the hall outside my door, also disrupting sleep.
-- Hotel restaurant manager berated one of the waiters for a few minutes straight in the middle of the dining area. It made for a very uncomfortable meal and was very unprofessional of the manager.
-- Overwhelming scent was being pumped into the lobby that bordered on being nauseating
-- TV remote Up button wasn't functional
-- Toilet paper and a hair in toilet upon arrival. That in itself is not a big deal, but when you compound everything else that I experienced at this hotel, it highlights the lack of attention to detail, absence professionalism and overall poor quality of the hotel.
I will never be staying here again and I suggest that others avoid it.
April 28, 2014
Rated 2 out of 5 by mikkospano Poor value for money
This hotel is positioned as a luxury, or at least luxurious hotel. The Sheraton brand immediately suggests this, but it is not, by a long way.
It began badly. A rather snippy check-in manager who was polite (in an automated way) gave me the room key, told me nothing and left me to fend for myself. I knew nothing about room service, vending machines, ice machines or other facilities but discovered them days later. I gave him a generous tip and it made no difference.
The room allocated (at nearly $400 per night I might add) was a shoebox, and I was admonished by this man when I questioned its size along the lines of "this is NYC get over it" - not those precise words, but that attitude. When I found the room safe was inoperable, I demanded a new room and got it. Probably because he realised that I wasn't taking no for an answer. Not a pleasant start to a 10 night stay! As time went by I met other staff who were genuinely helpful, and had the right heart for the hospitality business. Four Points won't hold on to these people - they'll move to hotel chains that share their standards of service and value.
How hard would it be to provide some local information? Subway maps, dining options, attractions?
This was a relatively expensive hotel and poor value for money, even by NYC criteria. I will happily pay $300-500 per night if the value is there. But this is a tourist class hotel at best, for students, families and people who don't know any better.
I also noted that some occupants were keeping animals in their rooms. This unhygienic practice should be noted on the hotel website so that people who value cleanliness can be alerted and stay away. I will be alerting them in social media. This hotel damages the Sheraton brand in my estimation. Either be a Sheraton, or remove the brand.
April 24, 2014
Rated 1 out of 5 by Dharshan Very bad experience
I have stayed here for one day and canceled the rest of the stay and moved to a different hotel. staff is not responsive and don't care about the guest. I had a broken Iron and I burnt my shirt trying to use that not knowing, asked for a different Iron and never got it even next day. no response about my shirt. they just DONT care.
April 17, 2014
Rated 4 out of 5 by TravelinKen Wow – Pleasantly Surprised
There are many different brands under the SPG umbrella and I never stay at a Four Points but this was the closest SPG hotel to where I was having my business meeting the next day. So I was a little nervous about making the booking but I have to say I was pleasantly surprised by this hotel.
The hotel is very well maintained. The lobby is small but welcoming as is the staff. Stephanie checked me in and was very pleasant and also made some great lunch recommendations that are near the hotel.
I was in a room on the 17th floor in a corner room so it had windows on two walls of my room which made the room seem larger. The bed was comfortable and the bathroom must have been recently remodeled. It was small but seemed brand new. There was even an umbrella in the closet in case of rain.
I really enjoyed this hotel and would absolutely stay here if I was in the area again. Four Points SoHo – you definitely surprised me!
April 13, 2014
Rated 5 out of 5 by STARFLEET Very pleased with our stay!
OK, so the rooms are on the small side, but there is something at the Four Points Soho that makes a stay here feel like a great SPG guest experience: the warmth of the staff! Everyone was wonderful to interact with, with a friendliness that never seemed practiced.
The standout example was Corey at the front desk! He is perhaps the best ambassador of the Starwood brand that I have run into in quite a while...and he went over and above in a way that means that I will always choose S4PSoho over other options in lower Manhattan.
January 30, 2014
Rated 5 out of 5 by ScottSw21 Awesome location, great staff
This hotel is two blocks away from my favorite part of Manhattan - Soho with lots of shops, restaurants, cafes, and bars. The staff here goes out of their way to make you comfortable. This is my new go-to hotel in NYC.
January 12, 2014
Rated 4 out of 5 by WineAdvisoryGroup Nice Little Hotel, Great Staff
Small little place in a nice locaton. I like the location for downtown restaurant hopping... away from the hubub of midtown. Rooms small but efficient. Small restaurant with bar that was convenient for a cocktail in evening and bkfst the next day. Really excellent staff... great attitude, friendly, professional. RECOMMENDED
January 11, 2014