Rated 5 out of 5 by GarthandDi Best position, best staff
We had a great stay, as this hotel is so central to all the action of the area and walking distance to many sites. We had a lost luggage problem and the staff, especially Sarah and Amanda, were as helpful as they could possibly be, reducing our stress levels on the safe return of our backpack. Gold stars to New Yorkers!! We asked for a quiet room and got it and our only complaint would be a noisy air-conditioner, but this was the case with almost all the hotels we stayed in, in the USA over a one month period.
30 de julio de 2013
Rated 5 out of 5 by ad1234 Fantastic stay in the big apple
Loved this hotel. Easy to access location, and small boutique style of the hotel was welcoming and calming after the hustle and bustle of new York. Will stay here again!
29 de julio de 2013
Rated 5 out of 5 by Lola2 Great Hotel
Four Point is the best hotel I have ever stayed in. The room were very clean and the bed were very comfortable. The staff were very friendly and helpful. The food were very tasty. I would recommend this Hotel to all of my friends.
28 de julio de 2013
Rated 5 out of 5 by Drakin Awesome Stay, would stay again
I saw some of the other reviews when doing my research, and I'm happy to report I didn't experience any of those problems. I had a great stay. The room was exactly what I expected from a NYC hotel room--just big enough for a bed, desk, chair, and bathroom. They gave me a free upgrade from a non-city view to a city view. The location was perfect. Close enough to Times Square for tourism and easy walking distance, far enough away not to be bothered by noise or lights. Oh, and we had free access to the Sky Bar, which was awesome. The staff were very friendly, and very helpful. I didn't have any trouble with the AC, or the elevators. Check out was a breeze. I didn't try out the workout facility, so I can't comment to that.
23 de julio de 2013
Rated 5 out of 5 by Visit071713 Good alternative to pricey options
Convenient location, decent price, a good option for the city
17 de julio de 2013
Rated 5 out of 5 by hubahubahuba GREAT FRIENDLY Relaxing Hotel
This hotel was more than what we expected especially after reading some bad reviews. My husband, 2 children and myself have nothing but good things to say about this Sheraton that is actually priced low for this area in walking distance to many attractions, resturants, and transportation. Everyone is so friendly and helpful especially the man we checked in with. Breakfast was delicious and we also got delicious free brownies on departure. I will definitely be coming back here if I am in the area again. This was definitely a good remembering hotel for us.
13 de julio de 2013
Rated 5 out of 5 by TokyoRon Great Staff at this Hotel
I found the staff at the Four Points Times Square to be simply amazing...They were attentive to our needs, friendly and helpful at all times. A nice haven from the rest of New York which can be a bit less friendly.
8 de julio de 2013
Rated 5 out of 5 by anotherpops Friendly personnel
All staff are knowledgeable and helpful...
1 de julio de 2013
Rated 5 out of 5 by Dluna Wonderful staff!
I was greeted immediately and treated very well by all staff members. I received an automatic upgrade as well. I told the young man at the desk that I did drink a lot of water and every time I requested it, I was brought two bottles within minutes. Overall, the staff was excellent and all of my needs were met.
30 de junio de 2013
Rated 5 out of 5 by Robbie74 Perfect perfect perfect
This hotel is in the perfect location, has perfect amenities, and the customer service is perfect! Being an SPG member and getting a free upgrade is one thing, but to be put in a suite when staff found out it was our anniversary is another! And to top it off, free chamapgend and chocolate covered starwberries! This will be the ONLY property I stay in anytime I visit NYC! You should too!!
24 de junio de 2013
Rated 5 out of 5 by Zucchero Theater District 4 Points
We checked in by 1:00 which was very helpful for us!
Adequate staff and very friendly!
20 de junio de 2013
Rated 5 out of 5 by Noir The Heart of the City
I will always stay here when I come back to New York as the hotel is centrally located. Especially if you are an avid theater goer like myself, you are blocks away from it all. Not only is location important to me, but comfort, cleanliness and amenities rank high on my priority list. Thanks for continuing excellence.
18 de junio de 2013
Rated 5 out of 5 by NLRM A Nice Surprise
The Four Points Sheraton was an awesome find, tucked away from the hustle and bustle, but close to everything times square. The staff was friendly, courteous and helpful.
18 de junio de 2013
Rated 5 out of 5 by gbtrotter Great Location, Solid Choice for Midtown/Broadway
Title says it all. A few undesirables around Port Authority across the street but otherwise a solid property just a few blocks off Broadway. Walk to Times Square, great restaurants and all the theaters. Rooms average size for NYC. Request high floor to get a view and a room further from the street noise. We were on 15 and slept very soundly!
15 de junio de 2013
Rated 5 out of 5 by bence Felt welcomed.
The staff was exceptionally welcoming. We are not strangers in NYC, but for first time visitors, that would be important.
14 de junio de 2013
Rated 5 out of 5 by Debbie Friendly staff
The hotel and staff met all my needs
10 de junio de 2013
Rated 5 out of 5 by Vann Experience the service
As a regular of this property, I happily report their service to be top level. An oasis in Time Square.
7 de junio de 2013
Rated 5 out of 5 by Robbie74 Incredible Customer Service
This hotel is right in the middle of everything! The best thing here though is the incredible staff! From the GM all the way down to the food and beverage manager, they are a special group of people who are there to provide you nothing but the highest quality SPG customer service. I was so impressed with the way that everyone gioes out of their way to ensure their guests are treated with the highest level of SPG service!! Thanks for making my wife's 40th SPECTACULAR!!!
3 de junio de 2013
Rated 5 out of 5 by RichardD Richard D
Great value and location and amazing service from the team. Well done!
3 de junio de 2013
Rated 5 out of 5 by nikki Great Stay
So glad that I came across this hotel. Staff was great, room was great, and location was great. I will definitely stay here on my next visit because of everything mentioned above.
2 de junio de 2013
Rated 5 out of 5 by Lisa1989 Outstanding Customer Service
I was EXTREMELY impressed with all of the employees at this location. Their customer service was outstanding and the employees were very friendly..
1 de junio de 2013
Rated 5 out of 5 by YC44 The hotel has great location and staff
The hotel not only has a great location, warm and comfortable appearance, and an incredibly friendly staff!
24 de mayo de 2013
Rated 5 out of 5 by cowboy33 100% Satisfied as Always
I have stayed at this property over 100 times and it has by far the best staff of any hotel in NYC. Joe, the new GM has brought some nice extra touches which is making it better than ever. It makes such a difference when you are away from home and made to feel welcomed like I do at the Fourpoints Times Square.
24 de mayo de 2013
Rated 5 out of 5 by travel101 Great hotel.
We loved our stay and felt very welcome by the staff.
Because we arrived very late in the evening, the reception staff offered us immediately late check out which made our stay in the room less rushed and more enjoyable. It was exactly what we needed and to have it offered without asking for it was very customer oriented gesture that was much appreciated.
21 de mayo de 2013
Rated 5 out of 5 by LA2000 Great central location
Easy access to several areas of the city.
18 de mayo de 2013
Rated 5 out of 5 by HickoryPSH Business in Midtown
I was a bit concerned when I realized the hotel was going to be across the street from the Port Authority Bus Terminal. I was thinking diesel engines rumbling in the middle of the night. What a pleasant surprise when my room facing the street turned out to be quiet. And a nice sized room as well.
18 de mayo de 2013
Rated 5 out of 5 by kangol73 Great Staff
My stay at another SPG hotel the previous night was horrible, so I moved. The staff at 4 points was very friendly, professional and really treated me well. Will return here.
17 de mayo de 2013
Rated 5 out of 5 by stanley1980 Great stay
Excellent room, staff, and a great location. Terrific value as well.
14 de mayo de 2013
Rated 5 out of 5 by Reno17 Hotel is clean and in the middle of everything
I stay at this four seasons hotel when I spend the night in the city. I get the room with my points and totally enjoy the stay. Comfortable bed. I would recommend this hotel to all of my friends.
13 de mayo de 2013
Rated 5 out of 5 by Mickey43 GREAT LOCATION AND STAFF
WE were recognized as SPG when we checked in-All the staff was very helpful and we were helped with tours , Limo back to our return flt and in every way- Restagrant food was great and reasonably priced
13 de mayo de 2013