Rated 2 out of 5 by caro Zurich silkcity
Only seprate beds with small duvet - got the worst cold ever - not impressed at all!
Got tol take the extra duvet - it was done but did not change the outcome - basic facilities
January 23, 2013
Rated 5 out of 5 by Peter1981 Awesome
Great hotel. Perfect location. The staff was exceptional. I have been to many Starwoods hotels in the US and abroad and this one is definitely at the top of my list.
July 23, 2012
Rated 3 out of 5 by jr1969 hotel
overall good. i found internet slow and was disappointed that there was no shampoo in the shower, on both days, which shows cleaning did not do their job properly
May 9, 2013
Rated 4 out of 5 by DEM59 Constant trickle of little issues....
Showers backing up
Light bulbs going
TV doesnt always work
Some beds need replacing
Charging for tap water in the restaurant?
WIFI complex password procecdure
October 28, 2012
Rated 5 out of 5 by cc3tx Amazing staff and above-and-beyond service!
I almost never write reviews, but the service I received at Four Points by Susann and her staff were phenomenal and worth mentioning. I arrived as a single female traveler early morning on a Sunday and they were able to accommodate my early check-in, and when I mentioned I was interested in skiing, the staff printed out ski info and gave me train times which I found so helpful. When I returned later in the week, they also recognized me and called me by name - just that familiarity made it feel a bit like "coming home" - a nice touch when you're traveling on your own.
The rooms are fantastic and generously proportioned - LOVE LOVE LOVE the bathrooms. Having come from a 5-star hotel in Lucerne and a 4-star hotel in Zug, Four Points outshined both in terms of spaciousness of rooms and service.
The restaurant is also fantastic. I had the chance to do both breakfast there (a great spread and though expensive, it's reasonable by Swiss standards) and also room service which was delicious and easily rivaled all my other meals in Switzerland.
I also tried out asiaSpa - the only problem is that Asia Spa is really only connected to the property, there is no partnering relationship, so it's not as seamless as you hope it'd be for hotel guests. It's an extra fee to use the gym/sauna, so just know to expect that as an add-on. Otherwise, the massage I got at asia Spa was good. The gym looked pretty modern and I think it's a gym Swiss residents use regularly as their gym.
The location is also super convenient - 2 trams take you straight to Zurich HB (the main train station) in less than 15 minutes and you can grab a connecting train to the Zurich airport from there that's less than 10 minutes. MUCH better than taking a taxi.
All in all, my stay at the Four Points was, by far, (next to skiing in Engelberg), the highlight of my Switzerland visit, and much of it was due to Susann and the other female staff. Thank you for being so welcoming!
February 18, 2014
Rated 4 out of 5 by Newton Nice staff
I stay in this hotel frequently, and really like it.
Two improvements could be made:
1) Better wi-fi connections in the hotel
2) Real shampoo in rooms
March 4, 2013
Rated 5 out of 5 by Gerhard Service is excellent
Apart from all the good things in this hotel, the sevrice is outstanding.
very friendly staff and always very helpful.
Just great to be there !
August 7, 2012
Rated 5 out of 5 by AAA2013 No non sense business hotel
It is a very good business hotel. You find the usual Swiss efficiency and cleanliness here plus a super friendly bending backward staff.
July 20, 2013
Rated 5 out of 5 by S1245 A great hotel for a visit to Zurich
The staff are warm and friendly and the hotel is very comfortable and well located - we will definitely return on our next visit to Zurich
November 22, 2012
Rated 5 out of 5 by shortS Nice and worth its price
I liked the hotel really much. Modern architecture and inside style. Much space in the room. Really nice shower, I enjoyed my stay a lot.
February 3, 2013
Rated 4 out of 5 by pookybear Great Hotel worth staying
Great hotel with generally friendly staff and clean rooms. Service was also great and met most of our demands.
October 26, 2013
Rated 5 out of 5 by candy127 candy
receiption is good service, housekeeping and restaurant have good staff.
hotel is better than other four point hotel in other place
October 9, 2012
Rated 5 out of 5 by Traveler01 Great Location
If you can find it (poor signage), It is all one would expect from a Sheraton Hotel but its location is what makes the difference.
September 21, 2012
Rated 5 out of 5 by visitor34 functional and friendly
A nice comfortable room with god shower! Even the wifi works consistently now in all rooms - at last, very happy!
September 20, 2013
Rated 5 out of 5 by flyers Best yet
Well laid out , large rooms , great location
Favourite Sheraton , staff was very helpful
used the gym , great equipment
October 23, 2012
Rated 5 out of 5 by Gerhard Staff.
I always like the staff and their service.
Friendly, very professioanl, speedy and helpful.
Really nice people!!
December 22, 2012
Rated 5 out of 5 by Enrique59 Very good hotel
The staff at this hotel is excellent - they are very helpful and very friendly. The rooms are neat and clean.
October 15, 2012
Rated 4 out of 5 by midtowndirect Zurich July 2013
I always stay at the FourPoints Sheraton in Sihlcity due to the great location and good service.
July 13, 2013
Rated 4 out of 5 by visitor34 Ideal business hotel
I use this hotel a lot and find it ideal for business. Location is great and the staff are lovely.
April 26, 2013
Rated 5 out of 5 by Jamie Best Four Points
The hotel valued the spg member. I was welcomed friendly and professionally while checking in.
June 3, 2013
Rated 5 out of 5 by RJWEGNER Excellent Hotel - a must stay in Zurich
Great hotel. Above expectations on all levels. Great staff, clean room, large modern rooms.
May 6, 2013
Rated 5 out of 5 by JOHNNYSWITZERLAND +++ ROOM WITH FANTASTIC VIEW
Very clean hotel with a modern interieur and great view to the surrounding area!
January 18, 2013
Rated 2 out of 5 by FreqTvl Bad for business
Crawling limited internet with unhelpful front desk lady
August 30, 2013
Rated 5 out of 5 by Lefty Excellent staff
Usual excellent service from hotel staff
February 9, 2013
Rated 4 out of 5 by EDUARDO EDUARDO
Very good service and location.
September 14, 2012
Rated 5 out of 5 by WineAdvisoryGroup Excellent Hotel... Great Location and Service
The hotel was a perfect choice for my wife and I and our 10 year old son. I stayed in a suite so I can't comment on the size of the regular rooms. All I can say is that the suite was perfect for us... well designed, plenty of space, great bathroom with 2 sinks, a tub and a separate walk in shower. We had a rollaway placed in the living room area for our son. We loved the location. There were a bunch of restaurants within a few steps of the hotel, a starbucks within 100 yards... and a giant mall with tons of shops and places to eat. Walk out the front entrance, take a right and in about 1 minute you're at the tram stop which will take you downtown in an easy10 minutes (the cost for a pass for unlimited central Zurich travel is 8.40 Swiss Francs for 24 hrs... can purchase right at the hotel's front desk... or at the machine at each stop). The hotel is modern, classy, and has a lot of style. The service is excellent... the front desk always ready to help with whatever you need. They booked our day trip for us to Pilatus Mountain in Luzern (which was amazing BTW)... and charged it to our room account. Never made it to the Spa which I hear is fantastic... we were too busy. Nice breakfast buffet... Like everything in Switzerland, pricey at 30 Swiss Francs, so used our Platinum amenity for Breakfast for 2 each day... a nice perk! We loved our stay here. VERY HIGHLY RECOMMENDED
August 27, 2013
Rated 5 out of 5 by jechho A wonderful 4points!
Had a three night stay here with my partner.
We arrived pretty late (11pm), but got upgraded by front desk (without asking, always a plus) to a nice suite. Well done!
The room was excellent laid out, with comfy beds and a big bathroom. As a light-sleeper (and light sensitive), I just LOVED the curtains with the velcro solution. Why doesn't all SPG hotel have those?? It was also very quiet, the windows had excellent sound proof.
The hotel felt very modern and fresh. Actually, the best Four Points I have ever stayed at - and better than most Sheratons too! I got a bit "W"-feeling from this hotel!
The location has it pros and cons. Its smack in the middle of a new shopping area, which I actually liked a lot. (Cafes, shopping, cinema etc. very close). Both tram and train near the hotel- and the ride to downtown took only minutes.
However, if you like walking to main attractions in a city, this hotel might not be your cup of tea. (That said, the 30 minute-ish walk along the river to downtown was kind of nice).
Didn't try the breakfast (too expensive IMO) - there was a starbucks and a decent chocolatier next door. The hotel restaurant seemed pretty empty most of the time, but the bar looked like a trendy spot both night and day.
Any room for improvements? Well, wireless in the room would have been nice, working with a cable is not very convinient. And the bathroom product were not of the highest quality.
November 13, 2011
Rated 5 out of 5 by Vincos WHAT EVERY FOUR POINTS SHOULD ASPIRE TO BE
OVERALL IMPRESSION: Even from outside, the vibe of this hip hostelry can already be felt. Located in a trendy new shopping district, it is surrounded by interesting shops and dining venues.
SPG RECOGNITION: Extraordinary - far surpassing many full-service hotels. Upgrade to a beautiful and enormous suite. Every one of the special requests advised by my SPG Ambassador was acknowledged. Plus a Champagne split and other little surprises in the room.
THE ROOM: Newly-decorated in very chic “moderne” style, the room was huge with a full sitting room with work area and dining table for 4, dressing room, half-bath and large full bath with separate shower compartment, double vanity and bidet, Separate dressing room. Made it hard to believe this hotel belongs to a ‘sub’ brand.
LOCATION: On a direct tram line from the station (#13) and less than a quarter of an hour away, this property is very convenient for both air and rail connections. The immediate area of the Sihlcity Shopping District is wonderful.
EXCEEDED EXPECTATIONS: As well as all the traditional amenities, I found a beautifully gift-wrapped Portable Gaming Set with Hotel Logo waiting for me in the room.
DID NOT MEET EXPECTATIONS: The security key system is faulty and twice I had to return to the reception to have it re-coded but this is certainly a bug easily worked out. The staff were mortified and even offered a drinks voucher for the (small) inconvenience.
ONE THING TO KNOW: For both price and location, this is currently Zurich’s best Starwood option.
September 15, 2013