Four Points by Sheraton

Four Points by Sheraton Philadelphia Northeast

  • 9461 Roosevelt Boulevard
  • Philadelphia,
  • Pennsylvania
  • 19114
  • USA
  • Karte

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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.4 out of 5 by 281 reviewers.
Rated 1 out of 5 by Horrible Experience... Firstly we were charged $10.00 more than I was quoted for the room straight up. Then when we checked in as we were walking away, when the man behind the desk said and I quote "breakfast is from 7:00 - 11:00 AM. We went to sleep that night and woke the next day Saturday March 1, 2014 only to find that after my fiancé took his shower, I went to take mine and our room was already out of hot water, so I had to take a completely cold shower. Then we went downstairs to take advantage of the breakfast being served from 7-11 am. We went in served ourselves as it was cafeteria style and was offered coffee by a server. When we were done imagine my surprise when we were handed a breakfast bill of $35.00. Unbelievable!! So we paid it and went to the desk to complain and with one days worth of concerns no hot water, room more than quoted, and $35 for breakfast that was never explained to us all we got was sorry. Well the only thing that I am sorry for was not staying somewhere else that night. I travel 40% of the year for my business and unless I hear back from you with some remunerations, I can assure you that when in Philadelphia I nor any of my associates will be staying at your Hotel ever again. Thank you. Kathleen Rupp March 2, 2014
Rated 5 out of 5 by Restful night after chemotherapy After a very stressful day of clinics and chemo, we found a comfortable room and a wonderful bed to rest upon. February 27, 2014
Rated 3 out of 5 by Check in/Out Extrementl slow and can;t handle large crowds. Staff appeared to be unqualified to attend to more than one thing at a time. Also had an issue with the cleanig of bathroom. Shower curtain had blood on it and tub had hair. February 24, 2014
Rated 3 out of 5 by Good Hotel Overall This hotel met all my needs however there's room for improvement. My room was located near a high traffic area (near a ice machine) I called guest service requesting a different room and they told me they will look into it and never contacted me. There was several hairs on my towel and also on the bed. February 24, 2014
Rated 4 out of 5 by Great beds Very nice staff Comfortable beds and room Breakfast average Nice fireplace February 13, 2014
Rated 5 out of 5 by We always have a good stay Over the past several years we have stayed at this hotel many times. We come to Phildelphia quite a few times every year for family events. We have always enjoyed our stay. February 10, 2014
Rated 3 out of 5 by rude front of the house staff Very rude man at the check in counter. I was waiting for a long time to check in. Never was even acknowledged while standing there. Then when i asked was he the only one working he said that his coworker was, "taking care of another guest somewher else in the holtel". Wow. What about this customer standing in front of u? Then he said, "you were on ur cell anyway so you weren't to bored waiting". Totally unprofessional and rude. I worked in hotels in NY and would never say that to a guest.Customer service = L.A.S.T. LISTE, APOLOGIZE, SOLVE and THANK. Other than the bad taste he put in my mouth, the hotel stay was average. They need to put more towels in the bathroom. If two adults are staying, two sets of towels should be in the room. February 1, 2014
Rated 4 out of 5 by Smooth stay My stay was one night and quite smooth. Liz greeted me upon arrival with a nice smile and efficient service. Got a terrific room with lots of space to spread out for off-hours work and simple relaxing. Had a problem with opening my door; however a smiling housekeeper suggested I lift the handle UP. The only snag occurred at breakfast. I opted for the full/hot breakfast. The scrambled eggs were rather chewy and a bit cold; the potatoes were unappetizing. I meekly asked for a bill adjustment, and the server unswerving and pleasantly told me that the meal would be no charge. Now that was a considerate (and wise) response; and I appreciated this for much more than the cost saved. Thank you Dan Williams for empowering your staff to act decisively to cheerfully resolve concerns that may arise. January 29, 2014
Rated 1 out of 5 by Unsatisfactory Stay as Sheraton 4 Point PA NE Please be advised that my recent stay at your hotel was unsatisfactory - Room was dirty - 4 inches of dust on the light fixture in bathroom; moved the bedside table to look for a plug (no outlet near bed not good) there was dust and dirt on wall and rug; dust in the closet I was afraid to look at the matress I can only guess what I would find - Bathroom - the shower had no way to contorl the water temp - the faucet needed constant changing - the wall in the shower wall had a crack from the ceiling to the tub The faucet on the sink did not have any cold water only hot - the fitness center was dirty as well - no wipes to clean the machine - dispenser was empty - equipment did not work - the halls were filled with loud children - are you housing homeless families at your property?? - the staff in the dining room AM were very pleasant I am a starwood preferred member and have never had such an unsat experience January 17, 2014
Rated 5 out of 5 by Very nice hotel I will definitely stay here again very pleasant staff, rooms are comfortable and clean January 13, 2014
Rated 5 out of 5 by This hotel has great staff I am sorry I did not get everyone's name but Vincent at the front desk and all of the others, including housekeeping, restaurant and maintenance staff were very polite and considerate. They truly seemed interested in making our stay as comfortable as could be. We were there for a wedding and had a great time! Thank you. Please thank your staff for me. January 7, 2014
Rated 5 out of 5 by Outstanding hotel in great location We have been coming to Fox Chase Cancer Center since 2001; staying at this hotel dozens of times. Always has just the right staff who bend over backwards to make you feel comfortable. Would not stay any other hotel when come to Phila including sporting events in South Phila...only 15 minute drive to stadiums and airport. January 1, 2014
Rated 3 out of 5 by my room was unsatisfactory my husband and I check in are room on Christmas eve for one night and the room was cold the heat did not work at all the television had a split screen on all the channels and we still got charged for the room. Mr. Edwin Ortiz can up to my room to try to fix the heat and he stayed in the room for a while and seen that the heat was not working and the television wasn't too. but by that time it was time for us the check out. I stayed the before the day before I got married and it was nice but I feel like I should not have been charged for this night December 28, 2013
Rated 5 out of 5 by Wonderful experience We only stayed one night for a family wedding, but the Four Points Sheraton provided just what we needed: comfort and convenience. Staff was courteous and helpful, facilities comfortable and the fitness center a plus. My only suggestion would be more staff on the bar for the late night after wedding crowd. December 23, 2013
Rated 2 out of 5 by outdated Overall, the hotel is outdated for business travel expectations. The appearance is drab and somber. The HVAC in the room did not work as set and the shower sputtered lukewarm water December 17, 2013
Rated 1 out of 5 by Dirty I really upset about my stay here.. And feel like I wasted my 7,000 points for nothing.. I work to hard for those and now I don't have them it it was so dirty I had to clean it myself and when I ask staff to clean then sent someone up and then didn't do anything and then I was woke up 6am in morning .. I will never stay here again December 5, 2013
Rated 5 out of 5 by Most important part of my stay, excellent customer service/staff. Staff was wonderful! Great customer service. November 18, 2013
Rated 2 out of 5 by Hotel Room Cleanliness/Maintenance Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday. Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening. Thursday evening I had no towels and went i called for towels, i was brought one of each towel size. This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff. November 16, 2013
Rated 2 out of 5 by Room 506 Spent the night 11/12/13. Cold room temp 61 degrees. Heat not working properly. Desk did ask if we would like someone to fix it in the middle of the night. Told them no thanks. November 14, 2013
Rated 4 out of 5 by Great Hotel I always have a good time staying here. November 11, 2013
Rated 4 out of 5 by met my needs good hotel awful location except for business Dee at the lounge was very friendly and great service !! Staff was very friendly !! November 8, 2013
Rated 2 out of 5 by Needs improvements for handicap accessible guests Every time I have stayed at this hotel I have asked for an accessible room and a room with a recliner. I have gotten an accessible room once out of 4 or 5 times. I was told to call in advance and request a room with a recliner since I can not lay down to sleep. A recliner is a big request at this hotel I am told. I have called 3 weeks in advance for a reservation and requested an accessible room with a recliner and as I stated above have not received this request. I was told by one front desk clerk that the hotel only has 2 recliners for the entire hotel. I was told by another front desk clerk that she didn't know they had any recliners. This hotel is listed as the first hotel on the Fox Chase Cancer Center site for patients and I was told a recliner is requested very often at this hotel. If this is the case why does the hotel not carry more recliners to meet the needs of their guests. I am going to put in a comment to Fox Chase to have this hotel knocked down from number one on the list since they can not meet the needs of their guests. It is a shame because this hotel is very close and convenient to the hospital. I will be canceling my reservations I have with this hotel and going somewhere else that can meet my needs so I can try to get some sleep in a hotel. Isn't that the reason we have hotels?? So we can get a good nights sleep away from home. It is bad enough that the guests at this hotel are cancer patients and are uncomfortable to begin with for the most part and they still have to deal with unacceptable accommodations. November 5, 2013
Rated 2 out of 5 by Staff are great but hotel needs updating The hotel is not in the best area of Philadelphia, but the staff's friendliness and professionalism make up for that. The hotel is BADLY in need of updating. The room has the flatscreen and newer sink and shower but the but the furniture in the lobby and throughout the hotel is shabby -- not a good impression! November 4, 2013
Rated 3 out of 5 by Average Was very eager to see inside the hotel. immediate lobby area is nice and clean, room was average...neat and clean, what you'd expect. Staff were nice, room average but too pricey for average accommodations. Was impressed with SPG Member gift bag and complimentary water, Thanks! November 3, 2013
Rated 4 out of 5 by Good Place If Housekeeping Pays Attention I often go to Philadelphia to see family and I always stay at the Four Points by Sheraton. It is convenient and a decent hotel. If housekeeping would be a little more attentive, it would be better. Checked in at 3 AM on the 12th of October. Nice, easy check in, and given a nice room. Up early and took nice shower and made coffee that is complimentary in the room. Came back Friday night at 11 PM and room made up, but didn't notice until Saturday morning that neither the coffee nor the cups were replaced. Let a not for housekeeping and that night found the coffee restocked, but the towels were just thrown onto the back of the toilet instead of being put away. Sloppy work! Will I stay here again? Yes, since the convenience. But housekeeping staff could be a little more attentive and professional. October 14, 2013
Rated 3 out of 5 by hotel is a great location had a very good evening here except the toilet ran all night...we had to get up every 5 minutes to hit the handle to have it stop..other than that it was a very nice stay October 14, 2013
Rated 3 out of 5 by October Stay Room 532 had a loud buzzing noise from outside. Suspect it was the bathroom ventilation system. Moved room and no noise. Staff very friendly and accommodating. Overall a fine stay October 14, 2013
Rated 5 out of 5 by Comfortable Had an excellent stay. Staff is pleasant and accommodating. October 11, 2013
Rated 1 out of 5 by Worse than previous visits ! having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight. October 7, 2013
Rated 5 out of 5 by Home away from home I'm in Philly going to the Cancer Treatment Center of America. Made a change to 4 points because it was closer to things I could walk to if I wanted. Hotel met more than my expectations. I was completely satisfied and found everyone to be friendly, polite, and accommodating. Nice to be within walking distance of things and have a variety of places to go eat if I wanted to or shop. They give you a list of places and the distance from the hotel and offer a shuttle. Thought that was great. Nice having a microwave in the room. October 4, 2013
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