Rated 1 out of 5 by ns123 Do not stay here
worst hotel , staff doesnt have time to listen . room not upto my expectations , carpets smelled horribly .
August 3, 2013
Rated 5 out of 5 by Ldog Great Hotel Near the Airport (LAX)
Had to stay here as my house remodelling was going on and I had a few business trips that required flying into/from LAX.
Having read the reviews of some previous guests, I was a bit apprehensive. The actual experience was totally different from what I expected...this is a great airport hotel near LAX!
Some initial confusion about parking when checking in. Both I and another guest thought the lot was full because the sign was out (off to the side, but still visible)...turns out lot wasn't full at all, but I would recommend that sign should be kept "out-of-site" to minimize confusion.
Check in was efficient, parking was easy (once the whole sign thing was cleared up). Platinum recognition was as expected. Breakfast buffet was really, really good...everything was fresh and tasty and the service was attentive. I had a bad chest cold while I was there, and the staff was always very kind and did a lot to make me comfortable.
Rooms was super-clean and well maintained. The standard Four Points ammenities like free Internet, bottled water, and coffe/tea maker are all there. For the price you pay this is all very good value.
Not sure what the "negative review" folks were actually expecting, but for a busy airport hotel, this venue is tops!!
December 30, 2013
Rated 5 out of 5 by road Great location
Very pleased with my stay.
A nice comfortable room.
April 23, 2013
Rated 2 out of 5 by MAFR Disappointing
I am a frequent traveler for business. A co-worker recommended your hotel.
Positive – the bed was comfortable and the pillows were great.
Negative – the phones in the room did not work. I went back to the desk and asked that the phone and lamp (which did not work either) get fixed. Maintenance was in my room right away and fixed the lamp; they could not fix the phone and brought me a different phone. The new phone had a dial tone but it would not work for placing or receiving calls. I stopped at the desk the next morning and asked if they would please fix my phone. I was assured they would take care of it but the phone was never fixed.
Negative – the shower had soap scum in the soap holder from the previous guest.
Negative – I put the “green” card on my door and was supposed to get the $5 card for choosing to go green. I stopped at the front desk to let them know I did not receive the card they said they would take care of it but I never did receive the $5 voucher during my two night stay.
Negative – I called ahead to see if there were microwaves in the rooms. I was told there was a microwave on the 9th floor for all guest to use. When I went to the 9th floor to use the microwave I discovered a very small microwave that could not pop a bag of popcorn and was dirty.
Overall – bed was great, service was polite but ineffective, and I will choose another hotel when in town for the next trip.
March 15, 2012
Rated 3 out of 5 by cindyp Inconvenient despite being airport hotel
Can't expect much of a Four Points -- it's the lowest on the SPG chain totem pole for a reason. My one gripe on this hotel is the airpot shuttle, which to me, is the main reason one even stays in an airport hotel. I was there for a quick weekend trip and I wanted an easy in and out hotel from LAX. IT TOOK A HOUR TO GET TO THE HOTEL. Even though the website says the shuttles come 15-20 minutes, we waited over 30 for the shuttle. Saw multiple other hotel shuttles lap the Four Points (which shares shuttle with the Westin LAX). And if coming from an early terminal (1 or 2), you have to make the full airport loop, which is another 20 minutes and then a stop by the Westin. When I called to see what the heck was up, the receptionist @ FP was unhelpful and (inadvertently?) hung up on me when trying to connect me to the shuttle center to see where the heck the shuttle was. Oh, and blew some smoke in my ear about 'it's supposed to be 25-30 minutes' (which besides being UNACCEPTABLE for an airport hotel, is contrary to website claim)' and of course he said, 'it'll be right there', with no basis for that -- hence my demand to talk with the shuttle. However, at check-in, the check-in person was really sweet and took time to understand the issue and relay the message to the GM. The actual staff at check-in and out are great. But overall, wouldn't stay here again due to the cruddy shuttle situation and really, just a 2.5 star hotel. However, I'd say the gym was surprisingly large and had lots of up-to-date cardio equipment!
July 22, 2013
Rated 5 out of 5 by Kathy827 Kathy
Hotel was nice and convenient location. However Shuttle to the hotel I felt took too long.
September 16, 2014
Rated 4 out of 5 by LukeandOlivia Nice for the Money
Everything was great except I couldn't seem to get the thermostat to go any lower in our room. I couldn't call someone in the middle of the night when we were sweating while my 2 babies were sleeping.
September 12, 2014
Rated 1 out of 5 by whatever Disappointing stay
I have always stayed at your hotel and have always reserved that same room type (two queen beds)! On my last visit the room I reserved was not the one (according to the clerk) that was available. He told me that there was only two double beds available. I told him that I asked for two Queen beds for a reason and that I paid for my room in advance to insure that I would receive what I asked for. He told me that when you reserve a certain room type that it is not guaranteed that you will receive it and I told him if I specifically ask for a particular room type and pay in advance that, that is what I should get when check in. I told him that I should not have to go into the details why I need and only reserve this type of room but it is late and my kids are very tired I told him my son is 6'5 1/2" tall and that is why I have to have the queen beds, it is bad enough that he has to share with a 12 year old that is 5'6" and that you don't have two king beds and that he will be hanging off the bed. Me and my three children were so exhausted from our long drive that we had to take that room and when we got there it was too uncomfortable to keep the double beds and we moved to another room later that night appox 1:00 a.m. That room was horrible and we had to move again the next morning I am a preferred gust with your hotel and I have NEVER gone through anything or have been treated like this and I feel that I should be reimbursed for all of my troubles I had this visit. And also the fact that you don't allow guest to park in front anymore even when you have a handicap placard. When I was there that parking lot was not full! Your car police guard instructed my to park in the back and that there was handicap parking back there and when I got there the lot was full except the last couple of rows and that was too far to walk so I drove back and my ticked was charged for nothing and at this point it was very late and I was extremely unhappy!!! Finally I was allowed to park in front and given a small break on parking cost, but what about what I went through with the rooms??????
February 15, 2012
Rated 1 out of 5 by MickK I ended up at another hotel
Management is apparently cost cutting by turning off the air conditioning.
Upon opening the door to my room I was greeted by a wave of hot and humid air. The thermostat read 80 degrees. Fiddling with the thermostat didn't produce any cold air.
A call to the front desk resulted in an offer to "send someone up to look at the AC".
After being placed on hold for requesting a room with working AC I eventually gave up and returned to the front desk.
I asked the front desk staff if there was anything he could do to demonstrate that an 80 degree room was unacceptable to him as well. He chuckled, apologized and offered to leave a note for the manager.
Another front desk staff overhead this exchange and gave me free breakfast for my stay.
The replacement room was 74 degrees, but the WiFi didn't work.
Based on my previous interactions with Staff I concluded dealing with tech support would take longer than changing hotels.
I happily exchanged free breakfast for working internet and AC.
They were decent enough to cancel the reservation without charging me.
A staff member told me "That they need to turn on the air conditioning in the rooms at the end of the halls".
September 12, 2014
Rated 5 out of 5 by Starling924 Good stay
The staff were great and accomodations were pleasing.
September 11, 2014
Rated 4 out of 5 by Diane314 Close To the Airport and Budget Car Rental
This hotel is right across from the Budget rental car location. It was very convenient to drop off the car the night before my flight and just walk across the street to the hotel. The hotel has shuttle service to the airport every 15-20 minutes so I could catch my early flight in the morning and not have to worry about returning my car the morning of my flight.
The only thing I didn't like was that I couldn't regulate the air temperature in the room. From what I understand, they use a water cooling system and the temperature is either off or on. I was cold so I shut it off and later put it back on. Outside of that the hotel was great, people very pleasant, comfortable and very convenient to the airport. I would stay again.
July 30, 2014
Rated 4 out of 5 by WillieF Good for South Bay business travel
For business and proximity to LAX, the hotel is fine. Nothing else to do in the area, so you must have a car.
September 8, 2014
Rated 2 out of 5 by Jayrur Four Points Sheraton LAX
Not pleased at all on this trip! This hotel has lost it's luster, I've been cStaying here for year and have never seen such a lapse in services.....I reqeusted a refrigerator for my insulin, asked them to look at the toilet because of the loud hissing noise all night and you guys doulble charged me and when I asked about it, no one return my call or answer my questions.
I have to say that there was one shining star at the front counter....Juan. Juan was a tremendous help and was so polite compared to other front counter personnel.
I'm sure SPG wouldn't be approve of the things I mentioned here. This is not to criticize, but help make things better for other hotel patrons.
April 25, 2014
Rated 3 out of 5 by jep24 Decent airport hotel
A decent hotel for flying out of LAX. It is almost like an extension of the airport as it is filled with airline crews and foreign and domestic tourists. The rooms are very basic even for a four points. I used a suite night award to upgrade to a junior suite as the last five or six times here my platinum status did not get me upgraded. The fitness center is better than what you will find at most four points hotels. There are two airport shuttles that operate and in the lobby there is a display that shows their locations on a map so you have a good idea of how soon one will be at the hotel for pick up. The hotel provides no other local transportation, which would be a nice addition.
May 25, 2014
Rated 4 out of 5 by TonyM Quick overnight
Quick overnight stay during a layover. Good location near the airport. The rooms were clean and bed was comfortable. Restaurant was open late and food was good. I received my SPG gold amenity for a free drink, but I was not offered a room upgrade (was offered the upgrade at the other 3 Starwoods properties I stayed at on the trip). Great place to stay for a layover. The shuttle to the airport had a long line in the morning though. Make sure you get down to the lobby early enough if you miss one. We decided to just take a quick cab. Got a fantastic SPG rate the week before travelling. Thought it was a great value.
February 11, 2013
Rated 5 out of 5 by mimibell Perfect sleep before a day of travel
I booked the Sheraton Four Points for my older parents before they're European Getaway. They were so happy with the staff and service. Their room offered perfectly convenient amenities and their night of sleep was flawless. The convenience of the shuttle to the airport was amazing and the shuttle driver was so accommodating and helpful. Their only complaint was their wake up call never rang, but they slept so good and woke up on time, it wasn't really a problem. Highly recommend this Hotel for location and excellent services.
August 1, 2014
Rated 1 out of 5 by Meli74 Sub-standard for a Sheraton
This is the second time I have stayed at this hotel in the last 2 months. The bathtub in my last room had chipping enamel. The food that was delivered with the continental breakfast did not match the description in the menu.
I was overcharged on the base rate of the room, but that was corrected when I pointed it out. Then on final check out, I was also charged and extra $48 for someone else's room service.
The staff did correct this and gave me extra spg points and took off my breakfast for that last morning. While this did help remedy the situation, this hotel is by far the worst of any Sheraton company hotels I have ever stayed at.
I am deeply disappointed especially since I am a vacation owner as well. I will never recommend this particular hotel to anyone.
July 31, 2014
Rated 4 out of 5 by Mimi58 Okay, nothing special
The room was clean, and the staff was very helpful, especially when my spouse was confused by the shower's temperature control. We were here for one night, and were satisfied.
I would suggest one thing: when you list complimentary bottled water in the room as an amenity, maybe put two bottles in the room? You know, one for each person?
August 25, 2014
Rated 4 out of 5 by KB228 You'll Certainly Have No Complaints
Sometimes the Four Points brand can be lacking. However, this is not the case at this great hotel. The staff is extremely friendly and respond quickly to any requests. The rooms are plain and may need updating but they are clean, comfortable, and maintained well. I stayed here for a long weekend while I explored the Los Angeles area. Whereas you aren't exactly going to go for a stroll around the hotel, it is in a great location. Within a very short drive you can be in beautiful Westwood, Santa Monica's beach, or any number of shopping venues. There is a bar at the pool where you can order drinks and food, which makes this a great find for the price. Consider staying here. It's worth it!
September 12, 2012
Rated 3 out of 5 by jamwie Disappointed
For an airport hotel it is fine but the old saying first impressions count is so true
On checking in at 10am the receptions told me before even looking up my reservation "you cannot check in now" although I had booked and received confirmation the 24 hr check in check out room offer. Once I explained this to the receptionist no issues at all.
August 23, 2014
Rated 3 out of 5 by DSacks Sheraton 4 Points at LAX Parking Issues
This hotel sold out all of its parking both Friday and Saturday nights, representing 2 of our 3 night stay. There was no parking reserved for hotel guests while large events were hosted.
As a guest returning from a long day away it is upsetting to not be able to park and return to the room. Furthermore, the hotel issues parking passes and it was clear that no effort was made by the hotel to provide parking for guests when large functions were taking place.
I would not stay in this hotel again on a weekend, if at all.
Moreover, this same situation occurred when I arrived at the Westin waterfront in Toronto a few years ago. That's 2 strikes. One more and I will likely dump Starwood altogether.
March 31, 2014
Rated 4 out of 5 by ninz Good Mid-range hotel
This is a good hotel if you just need a night before you go to the airport. It's pretty busy and it took a little bit of waiting to check in. Just beware that there is no one at the front to help you with your bags, so if you have a lot of luggage then it might be worth it to shell out a bit more for a nicer hotel with a bit more staff help. The parking situation was also not too clear and you have to pay an additional amount whereas some of the other hotels in the area offer free parking. The rooms were clean and beds comfortable. The people at the Brewers restaurant were amazing though!
April 29, 2014
Rated 2 out of 5 by MoDhedhi Extremely disappointed
When I first arrived I was given a parking pass to let me in and out of the lot. It didn't work so I went back to the front desk. where Tyron was very rudely commented "This line is only for platinum or gold.." When i responded yes I am, he challenged me by asking me what room I am staying in. This was the first extremely rude encounter by the staff.
Secondly, our room had no Kleenex. On Saturday of our stay I had to call 3 times and still no one had sent up Kleenex. We ended up heading out for the night and when we arrived, still no Kleenex...I then called housekeeping for a 4th time and the lady said well I'm the new night shift person so don't blame me. She did then send up Kleenex, but the lack of service at this hotel is ridiculous.
Lastly, I went to get a cup of coffee from the restaurant next to the check-in counter. I asked for hot coffee and was given a lukewarm cup saying this is all we have left otherwise we will need to brew a whole new pot. I was startled by this lack of interest in serving guests....
August 25, 2014
Rated 3 out of 5 by wrikabi Lack of Customer Service
Reservation for two nights.Arrival time scheduled for 5am, Flight delayed so I arrived at 7:30. Was told I don't have a reservation because I came late. After sorting that out, went to room and wanted to take shower but there was no soup,body wash, or shampoo in the bathroom. Later that day as I was going out I informed the front desk that there was no soap or shampoo and they said they will bring it up. After coming back there the bodywash and shampoo was there but the room was exactly how I left it, room service never came to change sheets. I informed the front desk and they apologized and said they will send someone to do that. I shouldn't have to be reminding hotel staff to do their job.
November 30, 2013
Rated 4 out of 5 by AFofCS Didn't ask for a wake-up call
At 3:20 a.m. I was awokeen by a wake-up call though I had not requested one.
While checking in, I asked the attendant whether or not the hotel provided dry cleaning/laundering services, to which she responded that they didn't. While I was packing and collecting my things I stumbled across the brochure that listed off all of the dry cleaning/ laundering services that the hotel DID provide. I'm not sure why there was confusion on this point.
The two on-site resuarants/bars are over-priced but not bad.
Despite these comments, I had a positive experience overall.
June 25, 2014
Rated 2 out of 5 by 1Frequenttraveler1 Needs to be renovated
-Comforter was stained.
-Shower head wall attachment missing.
-Paid over $150 for 1 night and breakfast wasn't provided (a bagel and juice would have sufficed).
August 25, 2014
Rated 4 out of 5 by rakuhn Better Second Visit Feb 2014
This was our second stay at this hotel in February 2014. First time left us not wanting to return.....this visit was much improved. Received SPG recognition at check in and were given a room on the SPG Preferred floor (6). Mattress in room 624 was good (did not sag in the middle like in 227)...a quieter room overlooking the pool. As before, food and beverages in the bar were reasonably priced, great selections of beer and food was tasty. Shuttle runs from the hotel to LAX about every 15 to 20 minutes. Only complaint was having to wait 20 minutes for the shuttle at LAX to pick us up..
February 24, 2014
Rated 3 out of 5 by zz24 unfortunatly have very unpleasent experience.
i booked this hotel through expedia.com.i arrived on 05/26/2014 upon ckecking in they told me about $19 per day ( about $114 for six days) parking charges because hotel is located by air port.it tooks me more then 15 mins. to find a parking spot. Next morning we woke up with big rashes which i reported and they promised to clean my room.I have noticed that they were not changing the bed sheets every day. Our room has no refrigration.I have my booking in two parts, for 6 nights and for one night. After checked out on 06/01 i came back on 06/04 and checked in to the room had 80 degree temp i informed them about the air condition problem they took almost 3 hrs to find the problem.I am definatley not going back to this place
June 6, 2014
Rated 5 out of 5 by MikeyVA Great stay, was pleasantly surprised
This was the first time at this property and I wasn't sure what to expect. I was pleased with the condition of the property and found it quieter than some of the other Starwood properties around LAX.
This isn't the poshest hotel but it is clean and well maintained.
August 20, 2014
Rated 3 out of 5 by Jigg Needs improvement
No refrigerator in room. No continental breakfast. Some of the towels were worn with deep discoloration, should be replaced with new ones.
August 24, 2014