Rated 3 out of 5 by garice21 Nice hotel for short stay
This is a quality hotel for 1-2 night stay. Not a lot of Kid friendly things. Check-in was a little disjointed, chaotic and slow; The conference going on was very disruptive to arrival/check-in; Rooms and staff were good to above average. Shuttle to airport was timely and efficient. Parking was average at best. Excellent Park, Stay & Fly package.
June 10, 2014
Rated 5 out of 5 by Simon4309 Nice Pleasant Stay
This is definite not a luxury hotel, but we had a great pleasant stay. Everyone was nice and friendly, and the room was clean. It also had a nice breakfast buffet. I definitely recommend this place if you need a overnight stay in LAX.
July 1, 2012
Rated 5 out of 5 by Ski64 Perfect Location
We needed a place near the airport and this was perfect. We turned in our rent car early and rode the hotel shuttle straight to our terminal. Very stress free! Everything else was what we expect with a Four Points. Highly recommend.
May 26, 2012
Rated 5 out of 5 by K12U Good
Location was good, the room we stayed in was small but very well layed out and very comfortable. It had a modern and bright feel to it. I liked that they had free internet and water. Most placed they charge a fee for this.
February 14, 2013
Rated 5 out of 5 by elainej A home away from home
I stay here often when in LA. The hotel staff is always welcoming and friendly and the rooms are comfortable and clean. Easy access to car rentals, the airport and nearby freeways makes staying in LA easy and convenient.
May 20, 2012
Rated 4 out of 5 by John14 Best value at LAX
For price to quality ratio this is the best avail at LAX. Clean room, nice bed and very helpful staff. Bar was nice but pricey and room service for breakfast was good and fast although the plates were a little tired.
August 20, 2013
Rated 4 out of 5 by uast Hotel recommended and beautiful
I was sometimes at this hotel.
Staff at check in was very friendly, when checked out in that day rude, bored. Room staff and waiters was very friendly and courteous.
Hotel recommended location, personaland beautiful!
June 9, 2012
Rated 5 out of 5 by Chotts Excellent experience
From the time we arrived until we left we were treated very well by a very friendly staff. Our main reason for returning here each year is the staff and the convenience to the airport and local transportation.,
March 4, 2013
Rated 5 out of 5 by Jazmin11 Accomodations are excellent
The catering crew, and entire staff is so very accomodating to our needs. No trouble at all with a conference we held in October. Rooms were clean and bar was fun - happy hour everyday is wonderful.
October 25, 2013
Rated 4 out of 5 by ChrisT Four Points always come through
I have been staying at this Four Points on and off for the past three years and it always meets expectations. A few years ago I was put in the east tower and it was in need of a renovation. Ever since I have always ended up in the west tower and this trip was no different, however, my partner was put in the east tower and I checked out his room. The remodel was completed a year ago and I have to say the east tower is now nicer than the west tower. Otherwise you can't get a bad room in the east or west. I was staying at the Sheraton Gateway but I have had too much trouble with the wi-fi not working which is a common theme with Sheraton hotels but not Four Points. I think of the Four Points like Southwest Airlines. There are fancier, more expensive options but SW and Four Points, always comes through. Everything works, the rooms are always clean and I get my work done. It doesn't have all of the bells and whistles but that's okay when I'm on my own for a business trip. I have never had a problem with this Four Points and all my stays have been positive. I really like this hotel!!
July 18, 2013
Rated 5 out of 5 by Howard2001 Good airport hotel that knows what it is
From the moment the shuttle bus picks you up at Lax , with a welcome to Los Angeles
To the friendly and efficient check in staff ,
Till you arrive at the room it's just a good experience
April 17, 2013
Rated 5 out of 5 by KJay Excellent Hotel Staff
The staff of the hotel was friendly, courteous and attentive to the needs of the guest. If a service request was made it was delivered promptly and with such great manners.
October 8, 2013
Rated 5 out of 5 by Mark60640 Great hotel at LAX
I had a ten hour layover at LAX and this hotel offers a very convenient day rate. The restaurant has a very nice selection of beers and the bartender provides outstanding service.
February 25, 2013
Rated 2 out of 5 by alexis33 needs renovation
This hotel needs to be renovated. Carpet and walls looked very dirty and old. Not what I expected at all. The lobby looked nice but not the rooms. Looked like a cheap hotel
July 28, 2013
Rated 2 out of 5 by Anne Not happy
Everyone was friendly. The breakfast was good. The room needed major updating. Bed cover looked old, along with the furiture.
Air conditioner was so loud couldn't watch TV.
May 5, 2013
Rated 4 out of 5 by SusanS Service is great
The hotel was full, there were no upgrades to be had but the front desk folks are great.
I really liked Martin who went out of his way to help me feel welcome.
February 19, 2012
Rated 5 out of 5 by Bonton great stay
this hotel was close to the airport and all the staff were very friendly and helfpful. the room was clean and spacious would definately stay again next time in LA
May 30, 2013
Rated 4 out of 5 by Busrm Happy to return to this hotel
We stayed overnight in May 2012 and although we arrived late we received wonderful service and the room was excellent. I would recommend this hotel.
May 30, 2012
Rated 5 out of 5 by Sadman one of the better four point properties....
this seems to be my property of choice every time i am in this area....no matter where my business in la, i always stay here because of a number of factors like rate, location, service, etc....
most recently i had 2 stays here in the month of may, 2012....both times i was upgraded to a very spacious junior suite due to my platinum status....the gm had cookies & fruit sent to the room which i thought was a very nice touch....both times i was offered an early check-in & a late check-out....
the room itself is very spacious....its basically one huge room with a king bed, a small dining area & a separate sitting area....2 tvs & one bathroom....the bathroom was a little on the smaller side....one negative point about the room was that there was no safe....
there is a free shuttle to the airport which leaves every half hour....this property shares a shuttle with a few other hotels so its a good idea to keep some extra time to get to the airport....
all in all, i have been staying here a few times a year for the last 5 years & have yet to have a bad stay....i would definitely recommend this property to anyone who needs to be close to lax....
May 29, 2012
Rated 5 out of 5 by Ldog Great Hotel Near the Airport (LAX)
Had to stay here as my house remodelling was going on and I had a few business trips that required flying into/from LAX.
Having read the reviews of some previous guests, I was a bit apprehensive. The actual experience was totally different from what I expected...this is a great airport hotel near LAX!
Some initial confusion about parking when checking in. Both I and another guest thought the lot was full because the sign was out (off to the side, but still visible)...turns out lot wasn't full at all, but I would recommend that sign should be kept "out-of-site" to minimize confusion.
Check in was efficient, parking was easy (once the whole sign thing was cleared up). Platinum recognition was as expected. Breakfast buffet was really, really good...everything was fresh and tasty and the service was attentive. I had a bad chest cold while I was there, and the staff was always very kind and did a lot to make me comfortable.
Rooms was super-clean and well maintained. The standard Four Points ammenities like free Internet, bottled water, and coffe/tea maker are all there. For the price you pay this is all very good value.
Not sure what the "negative review" folks were actually expecting, but for a busy airport hotel, this venue is tops!!
December 30, 2013
Rated 2 out of 5 by noblephoenix Clean, but with several service issues
The room was clean and so was the bathroom. The tub had these thick foam anti-slip pads that made it impossible to actually bathe in the tub.
The bar food was good, however, they really short-pour their pints (minimum 2" head. I barely received 10oz of liquid in a 16oz pour). Maybe it was policy, maybe it's how they recoup happy hour deals.
The real issue was that I checked out in the middle of the night and was told they were reconciling their books so I would be e-mailed a receipt. 4 days later and still no receipt. I confirmed the spelling of my e-mail address with the person who checked me out, so it's not just a matter of misspelling.
September 5, 2012
Rated 1 out of 5 by ns123 Do not stay here
worst hotel , staff doesnt have time to listen . room not upto my expectations , carpets smelled horribly .
August 3, 2013
Rated 1 out of 5 by klmarquez WORST Four Points EVER!!!
The customer service was nonexistent. They wanted to charge me to use a wine bottle opener, overcharged me for an extra night as they didn't take into account the booking deposit that was already charged to my account. Left 4 messages to speak to a manager and have not received a call back. I will never stay there again and I will be placing a horrible review on Yelp. Stayed last year at this hotel and had a good experience. Apparently there is new management and it is obvious.
May 30, 2014
Rated 5 out of 5 by road Great location
Very pleased with my stay.
A nice comfortable room.
April 23, 2013
Rated 3 out of 5 by RikiJay Checking in issue
Check in time is normally 3:00 p.m. Because my party was arriving earlier, I called on the day of arrival to request a 2:00 p.m. check-in. The hotel representative assured me that would be fine, took relevant details, and said he would make a note on our reservation. Upon arrival, we were told there was no early check-in and that no notes re early-check-in were on our reservation. Nothing could or would be done to accommodate us. So we cooled our heels in the lobby for an hour.
May 29, 2014
Rated 3 out of 5 by Daisypower2 Staff Response
I have made calls over 2 days to the accounting department to resolve an issue with my bill, and no one calls back?
Also, when I checked out, the front desk said they will email the bill but didn't.
June 10, 2014
Rated 2 out of 5 by MAFR Disappointing
I am a frequent traveler for business. A co-worker recommended your hotel.
Positive – the bed was comfortable and the pillows were great.
Negative – the phones in the room did not work. I went back to the desk and asked that the phone and lamp (which did not work either) get fixed. Maintenance was in my room right away and fixed the lamp; they could not fix the phone and brought me a different phone. The new phone had a dial tone but it would not work for placing or receiving calls. I stopped at the desk the next morning and asked if they would please fix my phone. I was assured they would take care of it but the phone was never fixed.
Negative – the shower had soap scum in the soap holder from the previous guest.
Negative – I put the “green” card on my door and was supposed to get the $5 card for choosing to go green. I stopped at the front desk to let them know I did not receive the card they said they would take care of it but I never did receive the $5 voucher during my two night stay.
Negative – I called ahead to see if there were microwaves in the rooms. I was told there was a microwave on the 9th floor for all guest to use. When I went to the 9th floor to use the microwave I discovered a very small microwave that could not pop a bag of popcorn and was dirty.
Overall – bed was great, service was polite but ineffective, and I will choose another hotel when in town for the next trip.
March 15, 2012
Rated 4 out of 5 by ninz Good Mid-range hotel
This is a good hotel if you just need a night before you go to the airport. It's pretty busy and it took a little bit of waiting to check in. Just beware that there is no one at the front to help you with your bags, so if you have a lot of luggage then it might be worth it to shell out a bit more for a nicer hotel with a bit more staff help. The parking situation was also not too clear and you have to pay an additional amount whereas some of the other hotels in the area offer free parking. The rooms were clean and beds comfortable. The people at the Brewers restaurant were amazing though!
April 29, 2014
Rated 3 out of 5 by cindyp Inconvenient despite being airport hotel
Can't expect much of a Four Points -- it's the lowest on the SPG chain totem pole for a reason. My one gripe on this hotel is the airpot shuttle, which to me, is the main reason one even stays in an airport hotel. I was there for a quick weekend trip and I wanted an easy in and out hotel from LAX. IT TOOK A HOUR TO GET TO THE HOTEL. Even though the website says the shuttles come 15-20 minutes, we waited over 30 for the shuttle. Saw multiple other hotel shuttles lap the Four Points (which shares shuttle with the Westin LAX). And if coming from an early terminal (1 or 2), you have to make the full airport loop, which is another 20 minutes and then a stop by the Westin. When I called to see what the heck was up, the receptionist @ FP was unhelpful and (inadvertently?) hung up on me when trying to connect me to the shuttle center to see where the heck the shuttle was. Oh, and blew some smoke in my ear about 'it's supposed to be 25-30 minutes' (which besides being UNACCEPTABLE for an airport hotel, is contrary to website claim)' and of course he said, 'it'll be right there', with no basis for that -- hence my demand to talk with the shuttle. However, at check-in, the check-in person was really sweet and took time to understand the issue and relay the message to the GM. The actual staff at check-in and out are great. But overall, wouldn't stay here again due to the cruddy shuttle situation and really, just a 2.5 star hotel. However, I'd say the gym was surprisingly large and had lots of up-to-date cardio equipment!
July 22, 2013
Rated 5 out of 5 by Thomas2014oo Good hotel to transit
Nice hotel. I will stay there again next time in Los Angeles.
June 10, 2014