Rated 1 out of 5 by djb56 Worst room I have had since 1974
Lights did not work over desk (fixed). Found a dirty sock and guitar string (obvious) in luggage area. Someone was to come clean it up, never showed up. Looked like coke was spilled next to tub. Room party on my floor or down a floor from 1:30 till I left at 4:30, called front desk to complain they said they would send security but noise never stopped. Asst. manger gave me room for half rate but was still not worth it. Only needed room for a few hours sleep to catch plane in the morning, that did not happen.
October 14, 2013
Rated 3 out of 5 by TJK43 Four Points Sheraton
Worst property in this brand I have stayed at. Would not return
March 29, 2014
Rated 5 out of 5 by Sipa excelent accomodation near LAX
I think the hotel is a very good option if you are looking for a trip to LA area.
When considering the services and the cost, I think it's one of the best options.
It was nice to get guidance on using the facilities available.
The ugrades available for Preffered Guests are very nice.
The free shuttle from/to the airport is very convenient.
To reach varous points in the LA area, you can use the buses stopping within longer walk distance from the hotel. There is a bus reaching Santa Monica within 10min walk.
February 10, 2013
Rated 5 out of 5 by ps3646 Great staff, great service, great location!
I have stayed in this hotel when traveling alone on business, when traveling with family, and most recently when traveling with the family dog..which was a first for me.
In every instance the booking process was easy, the staff helpful and accommodating, and the service always friendly and professional.
And the 24-Hour Check-In / Check-Out service is a fantastic innovation that anyone using LAX should look into.
I will definitely stay here again, and regularly recommend it to my traveling friends.
July 30, 2012
Rated 4 out of 5 by ChrisT Great Value
I have been staying at the Sheraton Gateway, however, their wifi system is a joke and I can't get work done so I have been staying at the Four Points more often. Although it doesn't have all of the amenities and no business center (they have two computers that people are always on and the USB readers don't work) it is a great value and a great place to stay. Parking is less expensive and ample, rooms are clean and the rates are better than the Gateway. I highly recommend the Four Points at LAX.
June 28, 2013
Rated 3 out of 5 by Scotudy A few issues
I checked in right after mydaughter with the same last name. There was some confusion with my check in because of that and I was not recognized as a SPG and not offered the drink/points offer. When we walked into the room we were assigned at about 5;00 p.m. it had not been made up so off to the front desk we went again. Upon entering the rest room of our new room, I notice the toilet paper and the hardware it hangs on sitting on the bathroom counter.
Other than that, the stay was fine.
October 13, 2013
Rated 4 out of 5 by Brand6 Great location and staff
Perfect for my needs. Staff friendly and very helpful. The room was a little smaller than I expected but overall happy with my stay.
March 20, 2014
Rated 4 out of 5 by palmy perfect airport transition location
It is close, it is clean. The deluxe rooms are very comfortable. Good pillows! The beer selection is super and the food pretty adequate for many tastes.
The wait help are very cheery for this transient clientele ....we stay here often. It is easy.
March 12, 2014
Rated 2 out of 5 by drs321 Small, Crowded, Overpriced
Upon my arrival, I did not know where to park. Knowing I had to pay to park, I was not sure if I had to check in first, get a parking pass, or how the process worked. A little more guidance from the staff standing around outside would have been helpful. The hotel room was so small and crowded for 3 people and a dog. The room looks nothing like the pictures on the website. I am sure the hotel shows their nicest rooms in order to get people to stay there. The thermostat was hard to operate. I tried to set it in the 70s, and it either went down to 63 or up in the 80s. Maybe it was broken because I do know how to use mine at home. The beds were so uncomfortable. I typically like hotel beds, but not these. The pillows were awful as well. We did not sleep well, and we woke up several times throughout the night. The restaurant was highly over-priced. $50 for grilled cheese sandwiches, tomato soup, and a burger? $10 for oatmeal? Nothing complimentary in the morning except what they give you in your room. There was no one at the coffee bar in the lobby, so we opted to walk to another hotel for Starbucks. Upon my departure, I expected the staff at the front desk to ask how my stay was or receive a survey via email to rate my stay. I received neither. It worked for one night, but it was definitely over-priced for what we got in return. One good thing is that it was close to the airport for my flight the next day.
March 28, 2014
Rated 1 out of 5 by horrified Worst Airport Hotel Ever
Advertising "Newly Renovated" is a blatant lie...our Rm 721 was a relic...disgusting paint, disgusting rusty tub and shower...ripped cloth and leather on chairs...smelly hallways, rude management (Angel) lied to us several times...refused to service our needs. Should be fired. Woman at desk on phone to make a reservation change at 10PM was also a liar and brutally rude...I have many connects in LA and will make sure my entire network is aware of the Four Points issues.
March 6, 2013
Rated 4 out of 5 by Kevin85 More than I expected
for the price, excellent rooms. Older hotel, but the rooms were extremely clean and bright. The beds are as cozy as the Westin. If you are looking for a bargain with out sacrificing room comfort, this is a great deal. This place might not have all of the frills you get with a 5 star hotel, but the beds are cozy and comfortable. The only complaint I have is the limited tv channels. They had the basics, but lacked a few of the cable channels I watch. Good enough for the price though.
July 25, 2012
Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
May 28, 2013
Rated 5 out of 5 by washington52 Wonderful
My stay at the Four Points was excellent. I enjoyed my room, the view, the service, and the atmosphere. I will be back and I know I'll have the same great experience.
March 16, 2014
Rated 5 out of 5 by explorer1000 park and fly use
We decided to stay overnight before our early morning flight out of LAX and leave our car parked while we were gone - park and fly. It worked out well. The shuttle took us to the airport and picked us up after we flew home. The only thing that was disconcerting was the gook I found on my car's front window. Pollution? Jet Fuel? Whatever it was, it made it hard to see and was hard to remove. This isn't the hotel's responsibility but perhaps covered parking would have been better.
August 11, 2012
Rated 3 out of 5 by JCap318 Nice hotel near LAX
Overall stay was satisfactory. People working the front desk were not very friendly. Room was clean.
March 19, 2014
Rated 4 out of 5 by Fi0na Excellent staff and comfortable rooms
Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return.
January 10, 2013
Rated 3 out of 5 by Loyalist Road hard put up wet
Stayed for convenience due to early departure from LAX. Very convenient to return rental car and shuttle to airport. Room is dated and feels more like an hourly rental than overnight place. Place needs serious makeover.There are two other SPG properties nearby that are cleaner and less dark and dingy.billing department needs to be more responsive. I am used to having my folio automatically emailed to me, but After two calls and email I am still waiting for final bill.
October 30, 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
June 13, 2013
Rated 4 out of 5 by Johnny5 Stay and park worked out well
We stayed overnight before a trip to Hawaii. The room was in OK shape - carpet had some kind of stain - but the bed was very comfortable. Shuttle to the airport was fine. On our return we had to wait quite a while for the shuttle. Extra day parking charge (beyond the 7 day included with our rate?) was a decent deal. At checkin the front desk agent was very helpful and gave me the "7 days parking" rate vs. the one I had booked (for up to 14 days.) Saved me a few bucks!
March 28, 2013
Rated 4 out of 5 by Emery Convenient
Hotel is near airport and car rentals so a good place to arrive or leave. It is very comfortable and has good facilities. The only negative point is that the microwave for guests should be cleaned every now and then. I stayed twice in the space of a couple of weeks and both times i warmed my son's milk up in a microwave that stank of reheated burgers form the local burger king and was covered in all sorts of sauces and stains. But my son enjoyed his milk all the same!
September 2, 2012
Rated 5 out of 5 by AlbertaTraveller My LAX airport choice
Very convenient location, frequent LAX shuttle, helpful staff. The breakfast buffet could have some fresh vegetables, and the hotel could participate in the SPG Green Choice Program.
March 11, 2014
Rated 4 out of 5 by Happier A great stay
We were in town for a conference and the Four Points served our needs well.
March 17, 2014
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
June 1, 2013
Rated 5 out of 5 by kristinau102 Wonderful stay
Wonderful staff. Always a smile, everyone greeted me. The concierge desk was always ready to help. I was a little vexed by the bathrooms. Tight space with no fan. Made the week long stay a little cumbersome. Overall though my stay was very pleasant. The staff alone is worth the trip.
February 28, 2014
Rated 5 out of 5 by Coleman95 Recent Stay
Great... Highly Recommend, Resturants onsite were great,
March 16, 2014
Rated 2 out of 5 by Michelle4 Needs a reno
We stayed on a corporate rate and I think they decided with a low rate to give us the oldest rooms. My room had a cracked sink, which didn't drain well. The shower was very slow to drain and in a 10 minute shower the water was above my ankles. They tried to cover what was probably a smoking room previously, with a deodorizer that just made it worse. Their website says they did renovations in 2011 but that is misleading since not all the rooms were renovated.
February 23, 2013
Rated 5 out of 5 by AntonChad Best Value at LAX
As an LAX based airline Captain I have a need for a short overnight or daytime sleep prior to my flights. I use the 4 Points LAX. I know I will be greeted warmly and in a quiet, clean room with an awesome bed within minutes of stepping off the airport shuttle bus. Every time I walk through the lobby at least 3 hotel staff greet me and ask if I need anything and then thank me for staying. I stay at least 3 nights/days per month. It is my home away from home.
November 15, 2012
Rated 5 out of 5 by Roami26 Always dependable!
Whenever my travel plans take me to Los Angeles, I try to stay at the Four Points by Sheraton - LAX. Yes, there are other hotels, including SPG hotels at which I could stay in the LAX area. HOWEVER, I can always depend on the staff at this SPG hotel for a great stay. If you're a frequent traveler, DEPENDABILITY, COMFORT and RECOGNITION, all count toward your satisfaction. Again, as always at this hotel...I thank this team for a job well done. Just love it!
September 12, 2012
Rated 1 out of 5 by Steve60 Below Four Points Standards
The overall condition and cleanliness of the property was poor. It was way below the typical Four Points.
March 13, 2014
Rated 3 out of 5 by Axel33 Air con
The hotel was alright overall. Very near LAX, which was great. The front desk was polite and welcoming which is always lovely. The bell man, not so much and had to wait quite a while for service.
My main issue was with the air-conditioning in my room. There was no way to keep the room at a somewhat comfortable temperature. If the AC was on the room would get really cold, very fast and vice versa. For that reason, I would probably stay elsewhere next time.
September 14, 2012