Rated 3 out of 5 by David0511 Average
Large Hotel - Average service
Staff did their job - but not overly so. The cleaning staff was friendly and outgoing - more so then the front desk or concierge desk.
Parking was a hassle - many people do not remember to prepay and it becomes a bottleneck to exit the lot - no attendant. Took over 15 minutes on two days to exit.
17 juillet 2013
Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
3 juillet 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
13 juin 2013
Rated 3 out of 5 by Betty This hotel was too cold.
The lobby and the room (without the ability to change the temp) were both freezing. We woke with sore throats each night we stayed. The breakfast restaurant and buffet were not that great for the price. However, having in-room and lobby wifi were nice, but having to pay to print out boarding passes kind of stinks.
8 juin 2013
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
1 juin 2013
Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
28 mai 2013
Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
27 mai 2013
Rated 3 out of 5 by Alice62 ok
room had a smell the linens were not fresh pillows ,smelled stail the bathroom towels were so rough not happy at all
20 mai 2013
Rated 3 out of 5 by Birdie This hotel needs more attention
I've enjoyed the hospitality of Four Points Sheraton at LAX several times in the past. However, this stay didn't live up to all my expectations. My room was not really ready for an occupant as the temperature in the room was 90 degrees. I was too tired from traveling to ask for a different room. I simply turned on the AC & hoped it would cool down fast. The temp in the room was never comfortable either too cold or too hot. I should have gotten another room. To add to my discomfort the coffee maker malfunctioned and only half the coffee made it into the cup the rest went all over the tray & top of the refrigerator. Disappointing & not like my other visits. The hotel is good but the staff needs to pay more attention to details.
19 mai 2013
Rated 3 out of 5 by AL75 AIRPORT OVERNITE
EVEN THOU WE DID NOT ARRIVE TILL AFTER 5PM OUR ROOM WAS STILL NOT READY?? WE HAD A SENIOR AND CHILDREN....DINING WAS PRICEY....DID NOT KNOW WATER WAS FREE....WE HAVE SPG GOLD CLUB FOR MANY YEARS...THIS WAS NOT A GOOD CHOICE .....VERY NOISY
7 mai 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
6 mai 2013
Rated 3 out of 5 by Chickie50 The beer and BBQ was a great idea
Thought it was great that at check in the clerk mentioned it, there was some confusion of what time the event was....
4 mai 2013
Rated 3 out of 5 by metp Needs updating
Location to the Airport & Rental car companies is great, The lady that checked us in was very nice and friendly, the food in Brewsters bar was very tasty, i did get my drink spilled over me by the server who was apologetic but never offered to replace the spilt one.
The only issue i had with the hotel was the bathroom, when we checked in the lady told us it was a deluxe room, there was nothing deluxe about it , the room was clean but old and dated, the bath tub was stained and had been painted and the paint was chipping off, it put me off wanting to get in it.
30 avril 2013
Rated 3 out of 5 by carol food
bad bad bad expensive food
13 avril 2013
Rated 3 out of 5 by Snape I am the King of the Lollipop Guild
The property has come a long way from what it was when I first stayed here. However, I wish they would go into the WCs and raise all the shower heads by a foot. Every time I stay here, I have to duck down to make use of the shower. I'm only 6' (1m 81). Also, I wish they would staff their front desk. Every time I arrive at the property, there is no one there to check me in.
9 avril 2013
Rated 3 out of 5 by Jacksons free shuttel from LAX
there is a free shuttel from the airport. Convinient to spend the first night here after a long flight! Close to many car rentals.
7 avril 2013
Rated 3 out of 5 by Pshady Cleanliness
Overall it was a good experience. I wish the comforter, sheets, and towels could be better. Basically they did not meet my expectation.
7 avril 2013
Rated 3 out of 5 by Gene Very typical 4 Points Sheraton
Hotel met my needs for quick in and out from LAX.
It provideed all expected amenities, clean & comfortable.
3 avril 2013
Rated 3 out of 5 by anvi hit and miss service
We stayed in the hotel for two nights. It was clean and comfortable room. But first night complimentary bottle water was missing; we were too tired to mention/request for one. In the morning, I requested extra towels and one toothbrush. We got the towels but no toothbrush. Later in the day we realized room service took the dirty towels but did not replace with the clean ones. We did get a complimentary bottle for the second night.
2 avril 2013
Rated 3 out of 5 by Stuckinlax Last minute savior
Due to a last minute room need the reservation staff was wonderful securing me a government rate and recommendations on securing the airport shuttle. Martin Gil at the front desk was extremely supportive by allowing an early check in and food and drink coupons for weary travelers.
28 mars 2013
Rated 3 out of 5 by bags slamming doors - uninhabitable
My room was subject to noise from an adjacent hallway door throughout the night.
25 février 2013
Rated 3 out of 5 by Noreen50 Pleasant staff
The hotel is convenient, LAX, the staff is friendly. The first room we entered smelled like incense, had to move.
The staff did not offer to help move our stuff, traveled with a senior citizen.
Did not get cookies or fruit for SPG gold...what happened.
The ticket for parking lot did not work, had to have it re activated, I was not the only guest with problem?
8 février 2013
Rated 3 out of 5 by Roundtowner Hotel older than other Sheraton in area.
The shower did not work & I didn't realize it until the next morning while getting ready to leave on a cruise. Had to take a bath & then squeeze between tub & toilet to wash my hair under the faucet. Little uncomfortable.
5 février 2013
Rated 3 out of 5 by Tex93 not up to my expectations...
I have stayed at this property on previous occasions, it is close to LAX, and most of the car rental pickup and return locations. Previous visits were always fine, however, this time a number of items didn't meet my expectations. I had booked a king bed room, but was provided with a double queen bed room, and wasn't allowed to switch rooms, after I asked the front desk attendant to do so.
The room itself wasn't clean, floor had debris by the window and it appeared the linens on one of the beds hadn't been changed. The bathroom was missing the bath soap, and the toilet paper holder was hanging by a thread.
On a positive note, the bar as always staffed by friendly and professional bartenders, and the selection of beers, and bar food is outstanding.
31 janvier 2013
Rated 3 out of 5 by Mark60640 Stinky Towels and Garbage
Half of my towels smelled like mildew. On the wardrobe shelf there was a pile of the precious guest's dry cleaning debris. SOmeone needs to work with housekeeping on these items.
28 janvier 2013
Rated 3 out of 5 by ccardoso When you reserve it! It's not an upgrade!
So we got there 20 minutes before check in time so we were told to wait for the deluxe queen double we reserved or if we wanted to they could put us in a different room. We said no we will wait for our room. 20 minutes later we are assigned a room on the 6th floor where it seemed like the floor just did not belong compared to the rest of the hotel. I open the door and disgusted with the room for starters its not what I reserved it was a standard full double not the queen beds. Called the front desk and asked to please give us the room I reserved. They said oh my apologies there is room next door with queen beds, I responded no, please move me to another floor according to theffront desk they were going to "upgrade" me it took an hour and a half which felt forever with two kids to finally get the room I reserved. I am so serious when I say that some sections. Or wings to this hotel look like you are at two different hotels a crappy one and a nice one. The room that I ended up in was like night and day compared to the first room they put me in. Once that was fixed my stay was good, the breakfast buffet is enough to get the day started, housekeepin was great at keeping everything clean and even put some flowers in received in water for me. Once everything was Settled we did have a good stay.
15 janvier 2013
Rated 3 out of 5 by SMF1967 This hotel is a good price/value
I've stayed here before and am generally pleased with the price/value I received. This particular stay was a bit sub-par given my room's thermometer wasn't working properly so any attempt to heat the room only made the room cooler. Upon waking in the middle of the night it was 60 degrees with the heat on high and thermometer set at 70. We called to let the staff know, but didn't want anyone in the room at that hour and assumed it would be dealt with after we left. Given I spent a suite night award, this was clearly disappointing to be uncomfortable all night.
4 janvier 2013
Rated 3 out of 5 by peep a few suggestions
make sure bathroom is clean - mine was not - big brown dirt spill on sink made it a bit disgusting. soap was missing.
++ plus: bathtub. and it worked great !
also when booking, no one said the room would have no look out window, that really was a downer - I had complete darkness but for privacy I had to pull all curtains to pitch black.
13 décembre 2012
Rated 3 out of 5 by MoniandQ Parking Nightmare
This hotel charges $24/night for parking. The parking is behind the hotel, the spaces are cramped, the lot is on a hill and because it was raining the weekend we stayed we had to walk through deep puddles. It was a long wet walk to the front of the hotel, the only entrance. They charged us $50/per night for parking/hold in case we used room service which we didn't and then charged us and additional $24/night parking anyway for a total of $150 for two nights of parking, not including the cost of the room for two nights. We brought it to the hotels attention the first night and they said they fixed it. But here we are Monday and our bank account is still minus $150 extra dollars just weeks before Christmas. I'm very disapointed right now. My husband is active duty military and we were in town to bury his father, this is the last thing we need to deal with during our grief.
3 décembre 2012
Rated 3 out of 5 by LAKingsFan Not the best stay we had here
I booked the Park and Stay deal on the Sheraton website. It was difficult finding the Park and Stay deal for one week as the website initially only offered the two week price.
I booked the one week Park and Stay with the "deluxe, non-smoking, 2 queen beds" room. The deluxe room was a little more expensive. When we checked into the hotel and went up to the room, we were given a basic 2 double bed room and when I looked at the room key folio - it was for the same dollar amount as the room I had originally booked. That was pretty shady.
Went back down to the lobby, got to the same man that did the original check-in and got a grin with a "sorry". Room was reassigned. Went upstairs and was given a basic 2 queen - not deluxe. Kids were tired so we stayed.
The next morning, shuttle was quick, driver was friendly and got us to the airport with no issues.
When we arrived back at LAX after our trip, it was over 40 minutes wait at the curb for a shuttle to pick us up. Shuttle was pretty empty so I am not sure why it took so long. Driver was grumpy and not friendly.
We have used the Four Point Sheraton many - many times previous and had great stays. This experience was not enough to make me book a park and stay somewhere else because normally this hotel is excellent.
20 octobre 2012