Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 3 out of 5 by Scotudy A few issues
I checked in right after mydaughter with the same last name. There was some confusion with my check in because of that and I was not recognized as a SPG and not offered the drink/points offer. When we walked into the room we were assigned at about 5;00 p.m. it had not been made up so off to the front desk we went again. Upon entering the rest room of our new room, I notice the toilet paper and the hardware it hangs on sitting on the bathroom counter.
Other than that, the stay was fine.
October 13, 2013
Rated 4 out of 5 by KaBOOM Very close to airport and car rental lots.
Very clean and comfortable.
April 29, 2014
Rated 1 out of 5 by horrified Worst Airport Hotel Ever
Advertising "Newly Renovated" is a blatant lie...our Rm 721 was a relic...disgusting paint, disgusting rusty tub and shower...ripped cloth and leather on chairs...smelly hallways, rude management (Angel) lied to us several times...refused to service our needs. Should be fired. Woman at desk on phone to make a reservation change at 10PM was also a liar and brutally rude...I have many connects in LA and will make sure my entire network is aware of the Four Points issues.
March 6, 2013
Rated 4 out of 5 by vmm28 Great place
This is a nice hotel, next to LAX, where you may relax during the night
April 26, 2014
Rated 4 out of 5 by Kevin85 More than I expected
for the price, excellent rooms. Older hotel, but the rooms were extremely clean and bright. The beds are as cozy as the Westin. If you are looking for a bargain with out sacrificing room comfort, this is a great deal. This place might not have all of the frills you get with a 5 star hotel, but the beds are cozy and comfortable. The only complaint I have is the limited tv channels. They had the basics, but lacked a few of the cable channels I watch. Good enough for the price though.
July 25, 2012
Rated 5 out of 5 by nedf another great stay here
this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel
March 12, 2014
Rated 3 out of 5 by cloudfarm It is good if you want to be close to the airport
The hotel overall is good. However, several aspects make me feeling very disappointed. 1. The floor staff cannot communicate with fluent English. We asked for an extern cover set but the floor staff does not understand what we were talking about.
2. The floor staff knocked the floor at 8am in the morning.... We did not ask for a morning call.
3. Most hotels at that area provide free parking and free brakfast. It is a little disappointed that neither is provided at this location.
May 28, 2013
Rated 5 out of 5 by explorer1000 park and fly use
We decided to stay overnight before our early morning flight out of LAX and leave our car parked while we were gone - park and fly. It worked out well. The shuttle took us to the airport and picked us up after we flew home. The only thing that was disconcerting was the gook I found on my car's front window. Pollution? Jet Fuel? Whatever it was, it made it hard to see and was hard to remove. This isn't the hotel's responsibility but perhaps covered parking would have been better.
August 11, 2012
Rated 2 out of 5 by pixee disappointing hotel
My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years.
The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge.
March 7, 2014
Rated 4 out of 5 by Fi0na Excellent staff and comfortable rooms
Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return.
January 10, 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
June 13, 2013
Rated 3 out of 5 by Loyalist Road hard put up wet
Stayed for convenience due to early departure from LAX. Very convenient to return rental car and shuttle to airport. Room is dated and feels more like an hourly rental than overnight place. Place needs serious makeover.There are two other SPG properties nearby that are cleaner and less dark and dingy.billing department needs to be more responsive. I am used to having my folio automatically emailed to me, but After two calls and email I am still waiting for final bill.
October 30, 2013
Rated 4 out of 5 by Johnny5 Stay and park worked out well
We stayed overnight before a trip to Hawaii. The room was in OK shape - carpet had some kind of stain - but the bed was very comfortable. Shuttle to the airport was fine. On our return we had to wait quite a while for the shuttle. Extra day parking charge (beyond the 7 day included with our rate?) was a decent deal. At checkin the front desk agent was very helpful and gave me the "7 days parking" rate vs. the one I had booked (for up to 14 days.) Saved me a few bucks!
March 28, 2013
Rated 4 out of 5 by Emery Convenient
Hotel is near airport and car rentals so a good place to arrive or leave. It is very comfortable and has good facilities. The only negative point is that the microwave for guests should be cleaned every now and then. I stayed twice in the space of a couple of weeks and both times i warmed my son's milk up in a microwave that stank of reheated burgers form the local burger king and was covered in all sorts of sauces and stains. But my son enjoyed his milk all the same!
September 2, 2012
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
June 1, 2013
Rated 1 out of 5 by Kate1989 Hotel Nightmare
We needed a hotel near the airport so we used an app called Hotel Tonight. I have previously stayed in a Starwood's Hotels and had enjoyed my stay. When we arrived, they made us wait for what seemed like an hour just to check in. After we had patiently waited, we went to park the car in the $19/ day parking lot- which is a completely outrageous price for an OUT OF THE CITY near the airport facility. Anyway- we get to out hotel room, and literally I have been to Motels that were nicer than this room. The room was humid, dated, and smelled of cigarettes(neither me nor my boyfriend are smokers).. Overall it looked like a ghetto and I did NOT feel safe here. There was rust on the ceiling, paint coming off the walls near the bathroom. I was so disgusted with this room, I wore full clothing to sleep in order to not touch the sheets. I am so turned off by this hotel that I will never stay at any of the Starwood's hotels again. If they had spent an eighth of what they spend on the W hotel than maybe their room wouldn't look like a motel that hookers would stay at. This really was the worst experience I have had in my entire life with a hotel.
April 17, 2014
Rated 3 out of 5 by Disappointed1957 Not what was expected
Booked one night stay due to close proximity to airport 2 rooms booked Confirmed as
King . We were taken to some back shabby part of the hotel The rooms were 2 doubles and the mattress springs were shot so the bed squeaked when you sat on it. The sheets would no longer be considered white more like grey. I Do not consider this 4 star
Hotel if all rooms like this
March 16, 2014
Rated 3 out of 5 by ahababadleg 4
I was disappointed. I always looked at the Sheraton hotels as a top notch hotel chain. this hotel was old and outdated i will be looking for other accomodations on my next trip to LAX
April 13, 2014
Rated 2 out of 5 by Michelle4 Needs a reno
We stayed on a corporate rate and I think they decided with a low rate to give us the oldest rooms. My room had a cracked sink, which didn't drain well. The shower was very slow to drain and in a 10 minute shower the water was above my ankles. They tried to cover what was probably a smoking room previously, with a deodorizer that just made it worse. Their website says they did renovations in 2011 but that is misleading since not all the rooms were renovated.
February 23, 2013
Rated 5 out of 5 by AntonChad Best Value at LAX
As an LAX based airline Captain I have a need for a short overnight or daytime sleep prior to my flights. I use the 4 Points LAX. I know I will be greeted warmly and in a quiet, clean room with an awesome bed within minutes of stepping off the airport shuttle bus. Every time I walk through the lobby at least 3 hotel staff greet me and ask if I need anything and then thank me for staying. I stay at least 3 nights/days per month. It is my home away from home.
November 15, 2012
Rated 5 out of 5 by Roami26 Always dependable!
Whenever my travel plans take me to Los Angeles, I try to stay at the Four Points by Sheraton - LAX. Yes, there are other hotels, including SPG hotels at which I could stay in the LAX area. HOWEVER, I can always depend on the staff at this SPG hotel for a great stay. If you're a frequent traveler, DEPENDABILITY, COMFORT and RECOGNITION, all count toward your satisfaction. Again, as always at this hotel...I thank this team for a job well done. Just love it!
September 12, 2012
Rated 3 out of 5 by Axel33 Air con
The hotel was alright overall. Very near LAX, which was great. The front desk was polite and welcoming which is always lovely. The bell man, not so much and had to wait quite a while for service.
My main issue was with the air-conditioning in my room. There was no way to keep the room at a somewhat comfortable temperature. If the AC was on the room would get really cold, very fast and vice versa. For that reason, I would probably stay elsewhere next time.
September 14, 2012
Rated 4 out of 5 by robgra Another good experience
Second time in this hotel, and second good experience.
It is close to the LA airport, staff is friendly and competent.
Good management of packages sent to you by mail.
To come back.
April 10, 2014
Rated 2 out of 5 by KJ50 Needs Improvement
After a long day of traveling I checked into a room that smelled like fish. When I opened the mini refrigerator, to insert my bottle of water, there was an opened can of tuna and a box of leftovers.
The bathroom title was dirty and the shower had not been thoroughly cleaned. The shower liner had red and black spots on it.
I must say I was disappointed after using points for this stay. This is not typical of my stays at the Four Points by Sheraton.
April 17, 2013
Rated 3 out of 5 by DaveandErica Disappointed
After booking this stay 3 months in advance, I show up to find that the rate I paid for was for hotel only. I requested the park and fly rate which includes parking but upon checking in, this was not the case. Very typical experience. Pay for a service and receive partial product. I can not recommend this hotel for air travelers at Four Points LAX because of this experience. The rooms and facilities are comfortable, but booking really messed up.
July 25, 2012
Rated 2 out of 5 by Stepfy beds need replacing
Beds need upgrading. Fell into the middle as soon as I laid down. bathroom is small yet adequate.
April 14, 2014
Rated 4 out of 5 by SPGPlatinumAtlanta LAX overnight
We stayed at 4PTs LAX because we had a 6:00 am flight the next day. Hotel is clean and friendly and is ideal for LAX purposes. We even had the Hertz driver drop us off in front of the hotel after we dropped our rental off and the Hertz bus was going back to LAX. That way we didn't have to deal with rental return in the early morning. Shuttle runs to LAX every 15-20 minutes 24 hrs/day. Small dated bathroom but still clean and functional.
April 7, 2013
Rated 1 out of 5 by farcire Worst SPG experience to date
This was my worst SPG experience to date. The staff was unmotivated and unfriendly. As a SPG Platinum member, I expect the staff to be polite at a minimum. Instead, I was given a terrible room across from a very noisy ice machine. The walls were so thin, it sounded like a construction site in my room. When I asked for another room, I was told no rooms were available and then transferred to "a supervisor" and hung up on. When I called back again, I was told that I'd be moved to a separate room (so rooms were available, and the first person I spoke to must have lied to me). When I went downstairs to get my new room key, I was told that my room had been "given away" and that I would be given a different room. Given my normally very positive experiences with SPG properties, I was shocked at the terrible service and quality of both the staff and facilities.
February 19, 2013
Rated 4 out of 5 by mpg808 Excellent for the price
The best thing about his hotel is that there were good dining options until quite late at the bar, including vegetarian and vegan food. I like the ease of access to the fitness center.
April 4, 2014