Rated 4 out of 5 by Gina Enjoyed my stay for business
The beds were very comfortable and the room was spacious and clean. I did however feel that there could have been a better area to sit and work and/or relax that didn't require sitting on the bed. The chair for the computer desk was not very comfortable.
It would have been nice if they had a more affordable breakfast option or even offered a continental breakfast.
February 11, 2013
Rated 4 out of 5 by C0827 Smile = Sunshine of California!
Front desk was very friendly. I had a great experience with this hotel.
Great beer and bar! Breakfast: I wish they have more selections such as berries for the fruit and more varieties for the breakfast bar.
However, the waitress was very friendly and I love the way how she provides the service.
The front desk lady truly reflects the sunshine of the California!!
January 13, 2013
Rated 2 out of 5 by christieb31 Filthy Room
This was the worst Starwood property I have ever stayed at. It appeared remodeled on the website but the room was old and filthy. The linens were so cheap and the towels were as well. The bath tub was stained and looked disgusting and the duvet was stained as well with black gunk. I will never stay at this hotel again.
June 23, 2014
Rated 3 out of 5 by Noreen50 Pleasant staff
The hotel is convenient, LAX, the staff is friendly. The first room we entered smelled like incense, had to move.
The staff did not offer to help move our stuff, traveled with a senior citizen.
Did not get cookies or fruit for SPG gold...what happened.
The ticket for parking lot did not work, had to have it re activated, I was not the only guest with problem?
February 8, 2013
Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
July 3, 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
May 6, 2013
Rated 4 out of 5 by Mike0709 great business hotel, excellent bar area
The highlight of the hotel is the bar area which has an amazing selection of beers and decent food. The staff is very friendly and helpful. The location is convenient to travelers in and out of LAX. The hotel is a bit dated but still very nice. Rooms are comfortable and quiet.
July 13, 2014
Rated 4 out of 5 by Fast381 cleanliness
After checking in i i decided to hangout in the lounge are next to the check in desk I found the the ceiling fans were dirty with dust and not been cleaned in a while. I'm sure the next time I stay at this hotel that it will be cleaned. but the rest of the stay was good. the bar area was a nice atmosphere with great burgers and a good selection of beer.
October 27, 2013
Rated 3 out of 5 by MattC TV Not working
Only a few of the channels on the TV were working properly. A staff member came up to look at it but offered no solution and blamed it on DirecTV.
August 13, 2014
Rated 4 out of 5 by Face Great stay
Great staff and great shuttle service. Very convenient location. And, even tho it was close to airport and landing runway, very quiet. Only two minor problems---no hot water on Friday nite, when I tried to take a shower, and I had to ask for more toilet paper for the bathroom. I actually ran out.
But, would still recommend this hotel for a
November 4, 2013
Rated 4 out of 5 by ProConsultant Proximity to LAX and Avis
I returned my Avis rental car and walked back to the hotel. Took an early morning hotel shuttle to LAX. Convenience and proximity were major factors in staying here, plus the room is comfortable. The room was very quiet considering how close you are to LAX. I will stay here again, because I typically fly out Friday mornings very early to return home.
November 5, 2013
Rated 4 out of 5 by Oilman60 Convenient to LAX
We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition.
August 9, 2014
Rated 3 out of 5 by Araujo Close to rental cars
Front desk was not helpful while I was checking out and did not get a response after couple emails to the one listed on their website. Got charged for parking for the whole day but only parked one rental car for less than 30 minutes. I did mention to the front desk
and they said they would take care but they did not. My Room was very small.
April 11, 2014
Rated 3 out of 5 by BJDJ This hotel is so convenient.
The first room assigned to us smelled so bad like it was a smoker's room. Please fix the elevator. Our bathtub did not drain well.
August 13, 2014
Rated 3 out of 5 by SanDiegotoHawaii Hotel is Tired
Hotel is really run down. I try to find Sheraton properties as their gym is usually good.
August 18, 2014
Rated 4 out of 5 by Lisaann Great Airport
Very pleased with this hotel and location will definetely stay here again.
August 19, 2014
Rated 5 out of 5 by segsan Everything I needed, delivered.
My stay was flawless. My arrival very early in the morning was not a problem, as I had long been approved for a "Your24" check in. Boy, that comes in handy! It was my first time in the West Tower, and the room was very nice, seemingly recently renovated. The staff was extremely friendly, and NOT in that fake LA way! ;)
Thanks for the great stay.
March 22, 2013
Rated 2 out of 5 by CBD24 Internet does not work, staff unresponsive
basic hotel with basic services, the bright spot was the food, it was acutally quite good as was the service at the pub.
no internet service for VPN customers, no bath soap in my room, the AC barely worked, overall a very basic room
July 24, 2014
Rated 2 out of 5 by Colby12 Needs improvement
45 minute shuttle from airport.
A/C wall unit noisy and stopped working in middle of the night.
Very poor wireless internet access - no ethernet line back-up
Very small bathroom
August 5, 2014
Rated 5 out of 5 by SamNYC I felt very comfortable and enjoyed my stay
The only issue I had was that I had a iron in my room that leaked a lot of water. Otherwise, the stay was great. The staff were very helpful and polite.
August 9, 2014
Rated 5 out of 5 by ShirleyH ShirleyH
The hotel was beautiful, the room very clean and comfortable bed, the staff was helpful, warm and friendly. We had dinner in the resturant and the food was delicious with good service. The breakfast buffet was yummy with lots of choices and service good. We will definitely stay here again when we're in Los Angeles. Thanks for a wonderful stay.
November 29, 2012
Rated 4 out of 5 by Sjakie good choice close to airport
The hotel is conveniently located next to rental car drop off (saves the parking charges) and provides a great airport shuttle. rooms are comfortable and quiet as they are not in the direct approach for LAX.
Food menu is a bit limited and the staff in the bar once in a while is a bit arrogant but all in all good place to stay.
May 8, 2014
Rated 4 out of 5 by toby4 Excellent Check-in
Front desk Agent was exceptional in professionalism, friendliness and helpfulness. Had some minor issue with my reservation which she resolved quickly and efficiently.
I was very pleased with the room. Comfortable bed, excellent lighting in the bathroom, very good shower and also liked the 'instant' hot water feature in the bathroom sink.
October 4, 2013
Rated 3 out of 5 by peep a few suggestions
make sure bathroom is clean - mine was not - big brown dirt spill on sink made it a bit disgusting. soap was missing.
++ plus: bathtub. and it worked great !
also when booking, no one said the room would have no look out window, that really was a downer - I had complete darkness but for privacy I had to pull all curtains to pitch black.
December 13, 2012
Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
May 27, 2013
Rated 3 out of 5 by RodGal55 Its ok if you are just looking to sleep
The hotel is old and could use some updating. I get the "California" decor in the rooms. However white tile is long gone. The housekeeping crew forgot to clean our room and we had to call it was after 5:00pm and we had been gone since 8am. The breakfast buffet was priced reasonable.
June 24, 2014
Rated 4 out of 5 by stephmag Just what we needed
Hotel was perfect for getting to and from airport and having a place to keep the car. For the price, it was a no brainer. I was expecting a room a little more up to date and quiter. We could hear all the noise outside our room all too clearly. Other then that, everything was fine and we would stay again.
June 1, 2014
Rated 3 out of 5 by ShayH1942 Average experience
The beds were comfortable but the bathroom was small. There was no refrigerator in the room or microwave. The internet was not working on my ipad so I notified the desk and they gave me a number to call for teck support . I called but didn't get any response. The food in the cafe was ok but would not recommend it.
May 14, 2014
Rated 5 out of 5 by Redleg08 Asian Tour Leader
An excellent hotel for those seeking a layover from long flights.
August 16, 2014
Rated 4 out of 5 by ladyk Convenient Location
I stay at this hotel whenever flying out of LAX the next morning. I rent a car from Budget which is right across the street. I return the rental at night and hop on the shuttle to the terminal the next morning (avoiding returning the car en route to the airport).
July 1, 2014