Rated 4 out of 5 by nana1125 Quick Stay
Had a quick stay, I usually stay here when I just have to fly in and out of LAX. most of the time hotel is wonderful, this visit, staff was very busy, and it was hard to get someone on the phone to help. But, it is still a good hotel
April 28, 2014
Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 3 out of 5 by DaveandErica Disappointed
After booking this stay 3 months in advance, I show up to find that the rate I paid for was for hotel only. I requested the park and fly rate which includes parking but upon checking in, this was not the case. Very typical experience. Pay for a service and receive partial product. I can not recommend this hotel for air travelers at Four Points LAX because of this experience. The rooms and facilities are comfortable, but booking really messed up.
July 25, 2012
Rated 4 out of 5 by Coco312 Perfect for business trips with pleasant stay
Highly recommend for business trips. We keep coming back for more than 10 years. Very satisfactory service and great staff.
May 6, 2014
Rated 2 out of 5 by mickey2218 This hotel very convenient when traveling
Would suggest having higher toilets or a handicap bar near the toilet
May 8, 2014
Rated 4 out of 5 by SPGPlatinumAtlanta LAX overnight
We stayed at 4PTs LAX because we had a 6:00 am flight the next day. Hotel is clean and friendly and is ideal for LAX purposes. We even had the Hertz driver drop us off in front of the hotel after we dropped our rental off and the Hertz bus was going back to LAX. That way we didn't have to deal with rental return in the early morning. Shuttle runs to LAX every 15-20 minutes 24 hrs/day. Small dated bathroom but still clean and functional.
April 7, 2013
Rated 1 out of 5 by farcire Worst SPG experience to date
This was my worst SPG experience to date. The staff was unmotivated and unfriendly. As a SPG Platinum member, I expect the staff to be polite at a minimum. Instead, I was given a terrible room across from a very noisy ice machine. The walls were so thin, it sounded like a construction site in my room. When I asked for another room, I was told no rooms were available and then transferred to "a supervisor" and hung up on. When I called back again, I was told that I'd be moved to a separate room (so rooms were available, and the first person I spoke to must have lied to me). When I went downstairs to get my new room key, I was told that my room had been "given away" and that I would be given a different room. Given my normally very positive experiences with SPG properties, I was shocked at the terrible service and quality of both the staff and facilities.
February 19, 2013
Rated 3 out of 5 by anvi hit and miss service
We stayed in the hotel for two nights. It was clean and comfortable room. But first night complimentary bottle water was missing; we were too tired to mention/request for one. In the morning, I requested extra towels and one toothbrush. We got the towels but no toothbrush. Later in the day we realized room service took the dirty towels but did not replace with the clean ones. We did get a complimentary bottle for the second night.
April 2, 2013
Rated 3 out of 5 by Murphy14 Extra charges
We did not know this hotel charges $19.00 a day to park your car, even though you are paying to stay there. When we checked in and found this out, the hotel clerk said we could return our rental car and walk back to the hotel! This is 8'oclock at night in a bad neighborhood.No way. They also charge you to use their printer. And the free bottled water was 1 bottle of warm water in a room for 4 people. How about maybe 2 bottles?.
October 8, 2013
Rated 5 out of 5 by Roami26 Still a GREAT place to stay near LAX!
I've stayed at the Four Points by Sheraton LAX many times. I review the hotel from time to time, to note any change in the service and facilities.
It's impressive that no matter the time between my stays...the front desk staff ALWAYS remembers me and expresses appreciation for my patronage. The staff here is one of the best in the Starwood chain. Hands down! STILL a great place to stay near LAX!
THANKS for another great stay!
September 9, 2013
Rated 3 out of 5 by Goldie2 Parking Still a Problem
I stay at this hotel quite often when I am in the area because of the reasonable rates and the comfortable rooms. Having said that, there is still a huge problem with parking spaces, or lack thereof. The Four Points plays host to many diverse, and often loud, meetings. Perhaps some of the attendees are taking guest parking spaces without actually staying at the hotel?
I had requested a refrigerator in my room for last weekend, something I have ALWAY
S had in the past, but not this time. However, after the time it took to check in (one person on duty, five people in line), giving up finding a parking space, as there were none, having a small hissy fit until somewhere was found to put my car, I was too tired to pursue the whole "no fridge" thing when I finally got to my room. After Hollywood Park closes this December (sadly), none of this will be an issue for me.
November 18, 2013
Rated 3 out of 5 by Disappointed1957 Not what was expected
Booked one night stay due to close proximity to airport 2 rooms booked Confirmed as
King . We were taken to some back shabby part of the hotel The rooms were 2 doubles and the mattress springs were shot so the bed squeaked when you sat on it. The sheets would no longer be considered white more like grey. I Do not consider this 4 star
Hotel if all rooms like this
March 16, 2014
Rated 5 out of 5 by Jody720 This hotel is awesome!
Prior to my arrival the staff at this hotel had shown me that they have the customer's interest first and foremost! I arrived on 11/16/12 and stayed until 11/25/12. During my stay the hotel was clean, comfortable, the staff were jewels and it was extremely quiet. I had not had a vacation in a while and everyone took time to be so nice, I could not have asked for more! A special thank you to Jess and Justin for your kindness.
November 28, 2012
Rated 1 out of 5 by Hotelstayer25 Unacceptable
I am a frequent traveler and have been a loyal customer of Starwood hotels for many years because I appreciate their emphasis on value and excellent service. Yet a recent stay at this hotel has made me question my loyalty.
We stayed at this hotel Thursday, November 24 through Tuesday, November 29. Upon arrival, we were assigned to room 961. The room was filthy and unacceptable. The carpet and furnishing were extremely dirty. The curtains and bedding looked as though they had not been cleaned in decades. There was also an unpleasant odor throughout the room. To make matters worse, we looked out the window only to see a huge dumpster filled with trash. As we were reviewing the room, I received a text from my credit card company stating that my card had been charged $595.50 by your hotel which is not the amount I authorized. We checked in and the front desk clerk advised me that there would be a $50.00 charge for incidentals not a $50.00 charge per night; therefore, I authorized a charge of $456.50 plus $50.00 for a total of $506.50. I asked that the incidentals be disconnected; therefore, there should not have been a need for a $50.00 hold on my credit card. Be aware the excessive charges for indidentials.
We complained to the Front Desk Manager, Adam, about the condition of the room and the excessive amount charge to my credit card for incidentals. I requested to check out and my credit card be refunded. I was told that there would be a fee to do so, Adam politely offered us another room. We were transferred to room 523. The room was in better condition than the other room but still not up to the Starwood hotels standard we am accustom too. The room smelled like mildew. In addition we found mold in the refrigerator. I also advise Adam that I would be contacting my credit card company to have the $130.00 hold removed from my card as it was not authorized. I requested that I be allowed to gain internet access to print my hotel reservation to fax to my credit card company to show the amount I agreed for my credit card to be charged without being charged for internet access and printing.
December 8, 2011
Rated 3 out of 5 by Brasileiro Convenient airport hotel
Efficient, clean hotel, near airport. Not so upscale as some nearby places but perfectly adequate for an overnight stay.
April 29, 2014
Rated 3 out of 5 by lifesmoments1 just an average hotel
hotel guests should not have to pay for parking 2 nights of parking cost $42
customer service needs improvement there is no friendlyness at the front desk they are cold and not acocomdating
parking pass expired on second day i had to reactivate it
i'm spg gold member and they didnt want to give us complimentry breakfast or drinks most hotels do - at least a room upgrade? no it was a low floor and just a regular room.
October 15, 2012
Rated 2 out of 5 by Pepper4 What a difference a tower makes
Its a crap shoot. If you don’t get a room in a newer tower you are in a 2 star room. Mine wreaked of mildew.
Parking at 11pm….there was none so the front desk just told me to park where ever I could even if it was in front of a no parking sign. Oh, and look around at all the signs saying they are not responsible for damages to your car. I was worried about it being hit or towed all night. Stay someplace else!!!!!!!
September 9, 2013
Rated 3 out of 5 by MoniandQ Parking Nightmare
This hotel charges $24/night for parking. The parking is behind the hotel, the spaces are cramped, the lot is on a hill and because it was raining the weekend we stayed we had to walk through deep puddles. It was a long wet walk to the front of the hotel, the only entrance. They charged us $50/per night for parking/hold in case we used room service which we didn't and then charged us and additional $24/night parking anyway for a total of $150 for two nights of parking, not including the cost of the room for two nights. We brought it to the hotels attention the first night and they said they fixed it. But here we are Monday and our bank account is still minus $150 extra dollars just weeks before Christmas. I'm very disapointed right now. My husband is active duty military and we were in town to bury his father, this is the last thing we need to deal with during our grief.
December 3, 2012
Rated 3 out of 5 by Travellerbywill Not bad not good..
I stayed for 3 nights here and my office colleagues have been staying here for some time during business trips. The only reason we chose this hotel is proximity to airport and competitive price. They offered us free breakfast but it was almost same menu everyday for breakfast buffet and some of the items were really cold despite of being kept in food warmer(potatoes), also the iron board was missing from the room
September 7, 2013
Rated 4 out of 5 by Warriorgolf Great location near the airport
Close proximity to the airport for convenience.
May 2, 2014
Rated 5 out of 5 by Lanny3 Newly Renovated
The last time I stayed here was over 25 yrs ago! I am happy to see they just renovated this hotel. The jr suite was very roomy - even has a walk in closet. However, the bathroom was a bit small in comparison to the rest of the room. But the upgrade to the bathroom was a big plus!
I was pleasantly surprised to see a welcome plate of grapes and cookies for Platinum members when I walked into my room. Nice touch!
October 23, 2012
Rated 3 out of 5 by Sunstate301 What to improve?
Immediately fix the hook for hanging purse for the restroom near your reception/registration stall#1. The broken fixture in the restroom does not give a good impression about the hotel and it is the first thing guest notice.
You also need to tell the guest that the parking ticket needs to restamp daily instead of having the guest found out when the car was already at the gate and the ticket did not work!
July 5, 2012
Rated 5 out of 5 by idroviva "Can´t stay away...my home abroad"
Great as usual, they truly care and seek just for the best treatment. Value for the money is a right description, just a few min from LAX, rooms are been renovated, and it has many function rooms and meeting areas.
Basically what matters to me are the performance and behavior of people, and at this hotel they are wonderful from the Management to any Staff members!.
Thank you so much for everything!
December 17, 2012
Rated 4 out of 5 by hefbaby Great vibe
I stayed recently for a "park and fly" from LAX,, The room was comfortable although the hallway seem dreary..LOL.. but i have to RECommend the the bar..i usually travel alone, and the staff both nights, (male and female) recommended great food and wine....
Love the caprse salad and hangar steak... great prices,,,and yummy..Bravo.
but have to say the breakfast in the Comfort Lounge...not so tasty...
October 24, 2012
Rated 3 out of 5 by TNnVA It was ok
Starting off with my check in as a Platinum SPG member I was told no rooms were available and would not be for about 2-3 hours. 1 room did open up within minutes but the location was HORRID. Directly around the corner from the elevators and directly above the Main Lobby entrance of the hotel on the 3rd floor. This hotel is showing its age quickly, the "updated" rooms in the West Tower are ok. the bathrooms are very small and the tub drained very slowly so I was standing in water while taking a shower.
I did dine at the "Best Brews" restaurant in the hotel. The Bartender was a soft spoken polite lady who seemed to be just getting her bartender feet under her. She was prompt with service. However as the area began to get a little busy the Bar Manager began working behind the bar also and whenever the Lady who was helping me at first would do something he didn't like he would correct her and ridicule her right there in front of the patrons at the bar, VERY UNPROFESSIONAL. He was not approachable or polite to speak with either as I attempted this. I have worked in the Bar/Restaurant/Sales business for years and this guy does not belong there with his attitude. After I paid for my $16 mediocre hamburger and $14 for 2 12oz drafts I made my way to my room to relax as I had a 0600 flight the next morning.
around 2300 I was awaken to people running up and down the hall way, yelling and screaming. I called the front desk and informed them what was going on. Within 15 minutes it stopped, so I thought. Come to find out the noise continued to outside the front lobby door area, directly below my room. I called back down to the front desk and was told "we removed the noise from your floor, we cant remove them from the hotel, at least they are outside now have a good night" finally at 0300 the next morning it stopped I feel asleep and my alarm woke me at 0330, great for a cross country flight. I went to the front desk and checked out and inform the front desk staff what happened it almost seemed I got a "whatever" reaction. Hotel shuttle due to run every 15-20, that needs to change to more like 45min. I understand their is currently route/construction times at LAX right now but at 0400 I highly doubt it should take 45 min for a shuttle to stop at 2 hotels and go 2 miles to the terminals.
The last time I Stayed at this property was June 2012 and now I remember why it was so long.
May 19, 2014
Rated 4 out of 5 by KaBOOM Very close to airport and car rental lots.
Very clean and comfortable.
April 29, 2014
Rated 4 out of 5 by Flyguy74 Amazing Staff
I arrived very early and knew rooms would probably not be ready. The staff, especially Jeallissa, jumped into action and worked hard to provide me a room as quickly as possible. This property may not have the 5 star facilities, but they more than make up for it in their attention to their guests. I might also add the beer selection at the lobby restaurant is amazing... From all over the world!!!
July 22, 2012
Rated 4 out of 5 by vmm28 Great place
This is a nice hotel, next to LAX, where you may relax during the night
April 26, 2014
Rated 1 out of 5 by Kate1989 Hotel Nightmare
We needed a hotel near the airport so we used an app called Hotel Tonight. I have previously stayed in a Starwood's Hotels and had enjoyed my stay. When we arrived, they made us wait for what seemed like an hour just to check in. After we had patiently waited, we went to park the car in the $19/ day parking lot- which is a completely outrageous price for an OUT OF THE CITY near the airport facility. Anyway- we get to out hotel room, and literally I have been to Motels that were nicer than this room. The room was humid, dated, and smelled of cigarettes(neither me nor my boyfriend are smokers).. Overall it looked like a ghetto and I did NOT feel safe here. There was rust on the ceiling, paint coming off the walls near the bathroom. I was so disgusted with this room, I wore full clothing to sleep in order to not touch the sheets. I am so turned off by this hotel that I will never stay at any of the Starwood's hotels again. If they had spent an eighth of what they spend on the W hotel than maybe their room wouldn't look like a motel that hookers would stay at. This really was the worst experience I have had in my entire life with a hotel.
April 17, 2014
Rated 3 out of 5 by ahababadleg 4
I was disappointed. I always looked at the Sheraton hotels as a top notch hotel chain. this hotel was old and outdated i will be looking for other accomodations on my next trip to LAX
April 13, 2014