Rated 3 out of 5 by Bananagrams11 Not the Four Points quality I was expecting...
This hotel is old, the lobby has been updated but the rooms haven't (paint chipping, dirty carpet, outdated fixtures etc...) The walls are very thin and you can hear your neighbors conversations. The room we stayed in was on a long corridor with an exit door at the end where people would come through and slam the door late at night.
We ate at the restaurant and were appalled by the terrible service. The waiter was from overseas and clearly had no idea about American dining, etiquette and good service. When he came to take our order he said "what do you want?" He had no idea about the meals on the menu, asked for our drink orders after he took the order for entrees, not friendly at all and very slow. The staff definitely need more training. The food was mediocre, I wouldn't eat there again...
I have a feeling if you are a Starwood Preferred Member, you will get a room upgrade, freebies, great service...for all others, they don't really care about you.
Overall, the convenience of their park and fly package was the best thing about this hotel and the only reason why we stayed there...Will look for somewhere else next time we fly from LAX...
24 juillet 2012
Rated 3 out of 5 by Sunstate301 What to improve?
Immediately fix the hook for hanging purse for the restroom near your reception/registration stall#1. The broken fixture in the restroom does not give a good impression about the hotel and it is the first thing guest notice.
You also need to tell the guest that the parking ticket needs to restamp daily instead of having the guest found out when the car was already at the gate and the ticket did not work!
5 juillet 2012
Rated 3 out of 5 by UCYALA You're not in Kansas anymore...
So first off I've lived in some of the bigger cities in the US including LA, so I know what to expect, BUT these guys thought they were dealing with Opie, and they were sadly mistaken. Other than it being convenient to LAX and to our relatives oh and the movie night by the pool, which 2 of my 3 kids enjoyed the rest was the pits including the food. Upon our arrival the "bell hop" took our car without saying there was a charge for parking and in fact to valet it costs quite a bit more, which I found out upon our departure two days later. In this same vein, our folio reflected two days of valet parking when in fact the second day I self parked. Also on our folio was a "miscellaneous" line item for what, I'm not sure to this day, but I had to go to the front desk and remove these charges as well as get the others adjusted. On top of everything I am an SPG member and travel quite a bit for personal and business purposes.
27 juin 2012
Rated 3 out of 5 by tinner2002 nice, but...
I could have given this hotel very high marks however, when I checked in for two nights stay I was told that there would be a $20.00 parking charge. I thought that was high for two nights. at the end of my stay, I realized that it was $20.00 per night!! Breakfast is about $13.00 for a normal expected morning meal and $16.00 for a buffet. Being from Vegas, I am used to $8.99 for buffet breakfast. Drinks in the bar were equally outrageous. I ordered a Captain Morgan and coke for my wife and I and, after a $2.00 tip it cost me $17.50.
Nice place to stay, but the $95.00/night I thought I was paying ended up to be a total of $125/night after parking, etc. A total of $293 with 1 breakfast ,a cup of coffee, 2 drinks and parking!
12 juin 2012
Rated 3 out of 5 by Dan20 Four points review
The hotel is by LAX parking you'll have to pay for 19 dollars a day. the front desk guy (Balazar) was rude, ruined the 2 night stay with us. Seem like he didnt care for us checking in and didnt ask us if we had any needs. I'm a Gold Memeber and the hotel did not give us any welcome basket as stated as a gold member. Other than that the stay was ok.
7 juin 2012
Rated 3 out of 5 Birthday Weekend
My boyfriend and I stayed for here for our birthday weekend. We found the room very small!! The bathroom was almost too small to get ready in. Im 5'6" and I couldn't put my arms up with out hitting the celling. My Boyfriend is really tall 6'8" and had a really hard time showering. There was no working ice machine on our floor or the two above us!!! Very annoying searching for ice! On a good note The location was great and the hotel was well kept.
9 mai 2012
Rated 3 out of 5 by Calndmc Pre-flight Sleep
My wife and I checked in the night before flying to Hawaii and this met our needs. They have specials where you can stay the night, your car for the duration of the time you are gone, and then fly out to your destination. I had no idea this was available until I searched for a reservation. I recommend it if you plan to fly out of LAX regardless of where your destination may be. The room was comfortable for what we wanted. The design is modern. The hotel has a bar and restaurant for those who don't want to leave to find something to eat. There are no more phone books in the rooms and housekeeping (and guest services) did not have one to provide. Plan to use your phone to find most of what you want. The information in the room is tailored about the hotel itself and not much about anything else. Aside from that, though, the hotel is still worth a try before you go somewhere else. Try it, you just might like it.
22 avril 2012
Rated 3 out of 5 by mart66 Long stays
This hotel had friendly staff and very comfortable beds. There were no fans in the bathrooms though and after a shower there was a lack of air. The bathrooms were very small as well, even in the deluxe rooms. This is a good hotel for short stays, but I would not choose it for longer than 3 days/nights.
3 mars 2012
Rated 3 out of 5 by DaveInCT Good Option at the Airport
I usually stay here just for one night ahead of an early flight home after a week in LA. I've stayed at all 3 *wood options at LAX, and, while none of them are great, for me, this is the best choice of the 3. It's also closest to the airport, which gives me a few extra minutes of sleep ahead of my 6am flight. I've never waited more than 5 minutes for a shuttle to the terminal in the morning.
The rooms are just OK, especially on the renovated floors, so make sure you get one of those. I've stayed on a non-renovated floor before (suite upgrade), and that was a bit sketchy. The rooms can be noisy; the last one had a pretty loud air vent, but I was only staying for the night, and ear plugs did their job. Bathrooms are cramped, but clean.
Bar downstairs has a good beer selection.
Plat amenity at check-in is 250 points and sometimes a plate of cookies. Those cookies come in handy on the early flight home the next morning!
I wouldn't choose this is a place to stay for a week of vacationing in LA, but ahead of a flight out of LAX, it's a fine choice.
9 janvier 2012
Rated 3 out of 5 by Transittraveler A good hotel close to LAX airport
This is a comfortable hotel that is close to the airport and has good shuttlebus service. I found the staff in Brewski's to be very congenial and accomodoting. The hotel condition is not the greatest, but is OK for short stays. Overall, this hotel provides good value for the money.
26 décembre 2011
Rated 3 out of 5 by Cdouglehman Clean PLace
Overall Good Place to Go for LA
20 décembre 2011
Rated 3 out of 5 by muji Great Services
The hotel was at a great location from the airport with a free shuttle. The room was reasonable based on what was paid, however the rooms were small. This was the smallest room I have ever stayed at any Starwood hotel. I would have expected a larger room with two queen beds atleast being a platnum memeber. OVerall the hotel was good.
30 novembre 2011
Rated 3 out of 5 by Marie1 Room was unbearably HOT
Portion of hotel we stayed in did not have individual temperature control in room that could be kept at a comfort level we would have liked.
I woke at 4:30am due to heat in the room. Thermostat read 76 degrees.
When I called down stairs I was told this portion of hotel had not been fully renovated, and cool air would start again about 10:00am, windows did not open either. Never could go back to sleep.
I would have a hard time ever rebooking in this hotel due to the temperature issues, which is too bad as it is very convenient to LAX and all car rental returns.
I would have appreciated being told at time of booking about temperature control issues and that I could have booked something else for a few dollars more.
20 novembre 2011
Rated 3 out of 5 by rhodeweary decent airport accommodations
I stay here a few times a year. The price and its affiliation with Starwood are the two driving factors. Nothing exceptional, but definitely a good value. Beds are nice enough. Bathrooms are recently redone. Rooms are comfortable if oddly-decorated (Four Points still hasn't found a real style or common look). Room service is quick. Good beer selections in the bar, though the food was less exciting and despite the army of servers, the service could have been better. A perfectly fine choice for a night or two on business or an overnight at the airport, but I wouldn't plan a vacation around this place.
31 octobre 2011
Rated 2 out of 5 by improve1 really?
This hotel shows a very deceptive picture in their advertisement. This hotel needs a lot of improvements.
26 février 2014
Rated 2 out of 5 by FZff Really Uncomfortable Bed, convent location.
Really Uncomfortable Bed, convent location.
10 février 2014
Rated 2 out of 5 by davekc Mold in the bathroom plus other issues
I've stayed at this hotel in the past and thought that the experience was fine. This time however, there was mold in the bathtub, the noise level quite high and the parking lot exit was broken. I rented two rooms, one for my daughters and the other for myself. The other room, for my daughters, was full of cigarette smoke and we had to request a move. I'm so disappointed in this last stay.
I tried calling about the mold in the bathtub but was put on hold for so long I hung up.
My room was 266 - cleanliness is one thing but mold is a HEALTH issue.
29 janvier 2014
Rated 2 out of 5 by Bigmo61 Pretty Tired
Cannot recommend this property. Overdue for a remodel. Restaurant very slow. Great location right at the airport.
26 novembre 2013
Rated 2 out of 5 by zippy123 front desk personnel needs to take care of business
there was about ten people waiting to check in and only one at the desk. He did not try to get help and paid no intention to the rest of us. Finally a girl looked out the door way and started to work. They acted like this was a not a big deal. Bad for a first impression.
19 novembre 2013
Rated 2 out of 5 by koy11 need to improve
Lobby was clean, and staff were good. But room is absolutely needed to improve - especially bathroom. Even though considering this hotel is four points, room condition is too old... not match with SPG level value.
12 novembre 2013
Rated 2 out of 5 by Bretttrim444 Price Trap
This hotel will serve the 12hr guest fine, but you should consider somewhere else for longer stays. Breakfast is not included in all packages, and is $16 for the buffet. Parking is $21 per day and, will cost more than it is to rent the car. Staff are used to dealing with guests for short stays, and will treat you like that also. No member of the front desk smiled or said thank you once to us during our visit. The hotel lobby and atrium look good, but the rest of the hotel needs to be remodeled soon, including the rooms.
5 novembre 2013
Rated 2 out of 5 by Pepper4 What a difference a tower makes
Its a crap shoot. If you don’t get a room in a newer tower you are in a 2 star room. Mine wreaked of mildew.
Parking at 11pm….there was none so the front desk just told me to park where ever I could even if it was in front of a no parking sign. Oh, and look around at all the signs saying they are not responsible for damages to your car. I was worried about it being hit or towed all night. Stay someplace else!!!!!!!
9 septembre 2013
Rated 2 out of 5 by Weebit Slow service, poor selection of food
The check in was painfully slow.
The food selection and quality left a lot of room for improvement.
The elevators were extremely slow, and bounced significantly upon stopping.
11 août 2013
Rated 2 out of 5 by LS430GUY Room and front desk staff needs improvement
The room only had 1 bar of soap in the bathroom for the sink! There was no liner for the ice bucket! There was no laundry/drycleaning slip for that service to be performed! And there was only 1 bottle of water....There was two of us in the room!
9 août 2013
Rated 2 out of 5 by alexis33 needs renovation
This hotel needs to be renovated. Carpet and walls looked very dirty and old. Not what I expected at all. The lobby looked nice but not the rooms. Looked like a cheap hotel
28 juillet 2013
Rated 2 out of 5 by Anne Not happy
Everyone was friendly. The breakfast was good. The room needed major updating. Bed cover looked old, along with the furiture.
Air conditioner was so loud couldn't watch TV.
5 mai 2013
Rated 2 out of 5 by Greg48 Rooms outdated
Poor room, needs updating
28 avril 2013
Rated 2 out of 5 by Jennifer38 Wouldn't stay again
Not a great selection of restaurants. There is nothing around to choose different places to eat so you are basically stuck at the hotel if you don't have a car.
The rooms could have been cleaner. The carpets are dirty and the beds are not comfortable. My bathroom was not cleaned properly when I checked in.
22 avril 2013
Rated 2 out of 5 by KJ50 Needs Improvement
After a long day of traveling I checked into a room that smelled like fish. When I opened the mini refrigerator, to insert my bottle of water, there was an opened can of tuna and a box of leftovers.
The bathroom title was dirty and the shower had not been thoroughly cleaned. The shower liner had red and black spots on it.
I must say I was disappointed after using points for this stay. This is not typical of my stays at the Four Points by Sheraton.
17 avril 2013
Rated 2 out of 5 by lisa75 Hotel needs updating and cleaning
Rooms néed updating very badly
Staff was clueless as to my billing
Spent almost 2 weeks there checked out then checked back in
First time stayed 5 nights was charged for valet for 6 and no one could figure out how to fix
Very much disappointed with this location being that I'm a platinum member
17 avril 2013