Rated 5 out of 5 by idroviva "Can´t stay away...my home abroad"
Great as usual, they truly care and seek just for the best treatment. Value for the money is a right description, just a few min from LAX, rooms are been renovated, and it has many function rooms and meeting areas.
Basically what matters to me are the performance and behavior of people, and at this hotel they are wonderful from the Management to any Staff members!.
Thank you so much for everything!
December 17, 2012
Rated 2 out of 5 by christieb31 Filthy Room
This was the worst Starwood property I have ever stayed at. It appeared remodeled on the website but the room was old and filthy. The linens were so cheap and the towels were as well. The bath tub was stained and looked disgusting and the duvet was stained as well with black gunk. I will never stay at this hotel again.
June 23, 2014
Rated 4 out of 5 by hefbaby Great vibe
I stayed recently for a "park and fly" from LAX,, The room was comfortable although the hallway seem dreary..LOL.. but i have to RECommend the the bar..i usually travel alone, and the staff both nights, (male and female) recommended great food and wine....
Love the caprse salad and hangar steak... great prices,,,and yummy..Bravo.
but have to say the breakfast in the Comfort Lounge...not so tasty...
October 24, 2012
Rated 4 out of 5 by Flyguy74 Amazing Staff
I arrived very early and knew rooms would probably not be ready. The staff, especially Jeallissa, jumped into action and worked hard to provide me a room as quickly as possible. This property may not have the 5 star facilities, but they more than make up for it in their attention to their guests. I might also add the beer selection at the lobby restaurant is amazing... From all over the world!!!
July 22, 2012
Rated 5 out of 5 by plant5 very nice hotel. I did not stay for breakfast so cant rate food,
Very nice hotel. I didn't eat at the hotel so I can't rate the food,
July 30, 2014
Rated 4 out of 5 by Thompsons2012 Wonderful Staff
Our stay was fantastic because of Jealesia, one of your front desk employees. We were visiting on our honeymoon and she sent a congratulations card from the front desk, along with some cookies and milk (after she found out we didn't drink alcohol!). This act of kindness, along with her patience and wonderful customer service, went a long way. Thank you for making our honeymoon great!
November 15, 2012
Rated 4 out of 5 by BERT2013 LAX 4 POINTS
I'VE BEEN AN SPG MEMBER FOR 8 YEARS. I'VE STAY NUMEROUS TIMES AT THIS FACILITY AS IT IS VERY CONVENIENT TO LAX. I REQUESTED 2 ADJOINING ROOMS, BUT I WAS NOT ADVISED THAT THESE WOULD NOT BE ON THE 7TH FLOOR - SPG LEVEL. EVEN THOUGH IT WAS STATED THE ROOMS WERE UPDATED, THERE WAS SIGNIFICANT STAINING ON THE CEILING, ON THE WALLS, AND PEELING PAINT IN THE BATHROOM. NOT WHAT I EXPECTED.
February 8, 2013
Rated 5 out of 5 by Desmond0212 Convenient location
Good comfort hotel with very helpful staffs.
July 30, 2014
Rated 4 out of 5 by ladyk Convenient Location
I stay at this hotel whenever flying out of LAX the next morning. I rent a car from Budget which is right across the street. I return the rental at night and hop on the shuttle to the terminal the next morning (avoiding returning the car en route to the airport).
July 1, 2014
Rated 4 out of 5 by JMK3 A Very Solid Airport Property
Had another great stay at the 4 Points LAX. Overall, this is a very solid hotel. The staff was very engaging and attentive, great Platinum recognition, etc. Sure I wouldn't want to spend a week there on vacation, but for a night or two when passing thru town, or between flights it can't be beat! Room exceptionally quiet given the airport location... Didn't hear a plane all night!
February 3, 2013
Rated 3 out of 5 by RodGal55 Its ok if you are just looking to sleep
The hotel is old and could use some updating. I get the "California" decor in the rooms. However white tile is long gone. The housekeeping crew forgot to clean our room and we had to call it was after 5:00pm and we had been gone since 8am. The breakfast buffet was priced reasonable.
June 24, 2014
Rated 1 out of 5 by Unhappy The hotel is not what we expected
We had an uncomfortable situation regarding the breakfast. When we arrived to the front desk they did not have us for Free Breakfast. The room was very noisy due to the air conditioner. We were there for 3 days and our room was not made up on the 2nd day (very uncomfortable). Parking was full/not available we had to park outside the hotel. My stay at the hotel was MISERABLE.
June 10, 2013
Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 4 out of 5 by BKed Clean and Comfortable.
Not the Four Seasons, but doesn't cost an arm and leg. Great value for money. Place was clean and comfortable, no issues.
July 22, 2014
Rated 5 out of 5 by Barbara15 Great Hotel Stay
4 Points by Sheraton was a wonderful hotel experience. Staff was courteous and efficient. The rooms were clean and comfortable. We ate at the cafe and it was great food and service. We had dessert in the bar and it was delicious. Definitely stay again.
July 1, 2014
Rated 3 out of 5 by guest0293 Not the best value for your money.
The first encounter with the hotel is great. The lobby and first floor look very clean and modern. Once exiting the elevators to the rooms, the building is not very updated. There is an odd smell that lingered in the hall and even in the room I stayed in. For the amount I payed, I hoped to get a decent room but the room quality was not far from a 2 star hotel.
April 7, 2014
Rated 5 out of 5 by MikeC27 Finally a Great Experience
I have stayed at the Four Points and to say the least, there have been ups and downs. This time they got everything right. As a Platinum, I was upgraded even though I arrived late and that is always appreciated. My parking was comped which was a nice surprises as parking rates have continued to climb there. Finally, my cookies were in the room waiting! Great job this time.
August 14, 2012
Rated 3 out of 5 by Snape I am the King of the Lollipop Guild
The property has come a long way from what it was when I first stayed here. However, I wish they would go into the WCs and raise all the shower heads by a foot. Every time I stay here, I have to duck down to make use of the shower. I'm only 6' (1m 81). Also, I wish they would staff their front desk. Every time I arrive at the property, there is no one there to check me in.
April 9, 2013
Rated 3 out of 5 by Disappointed1957 Not what was expected
Booked one night stay due to close proximity to airport 2 rooms booked Confirmed as
King . We were taken to some back shabby part of the hotel The rooms were 2 doubles and the mattress springs were shot so the bed squeaked when you sat on it. The sheets would no longer be considered white more like grey. I Do not consider this 4 star
Hotel if all rooms like this
March 16, 2014
Rated 1 out of 5 by SKB0 Carpets and interiors were filthy
The room smelled like an overdose of perfume. Water from the faucet had a bizarre egg smell. Not staying here again.
July 21, 2014
Rated 3 out of 5 by UCYALA You're not in Kansas anymore...
So first off I've lived in some of the bigger cities in the US including LA, so I know what to expect, BUT these guys thought they were dealing with Opie, and they were sadly mistaken. Other than it being convenient to LAX and to our relatives oh and the movie night by the pool, which 2 of my 3 kids enjoyed the rest was the pits including the food. Upon our arrival the "bell hop" took our car without saying there was a charge for parking and in fact to valet it costs quite a bit more, which I found out upon our departure two days later. In this same vein, our folio reflected two days of valet parking when in fact the second day I self parked. Also on our folio was a "miscellaneous" line item for what, I'm not sure to this day, but I had to go to the front desk and remove these charges as well as get the others adjusted. On top of everything I am an SPG member and travel quite a bit for personal and business purposes.
June 27, 2012
Rated 5 out of 5 by dougbe LAX July stay
Asked for a room change and was accomodated - thank you so much.
I stay there regularly and will continue to stay there.
July 20, 2014
Rated 4 out of 5 by holawayne1 nice
a nice option for LAX as starwood member
July 27, 2014
Rated 3 out of 5 by shortcake close to airport
Fairly old but clean. Good prices. Close to airport and other cities. Staff very pleasant and helpful.
July 22, 2014
Rated 4 out of 5 by Gina Enjoyed my stay for business
The beds were very comfortable and the room was spacious and clean. I did however feel that there could have been a better area to sit and work and/or relax that didn't require sitting on the bed. The chair for the computer desk was not very comfortable.
It would have been nice if they had a more affordable breakfast option or even offered a continental breakfast.
February 11, 2013
Rated 4 out of 5 by C0827 Smile = Sunshine of California!
Front desk was very friendly. I had a great experience with this hotel.
Great beer and bar! Breakfast: I wish they have more selections such as berries for the fruit and more varieties for the breakfast bar.
However, the waitress was very friendly and I love the way how she provides the service.
The front desk lady truly reflects the sunshine of the California!!
January 13, 2013
Rated 4 out of 5 by stephmag Just what we needed
Hotel was perfect for getting to and from airport and having a place to keep the car. For the price, it was a no brainer. I was expecting a room a little more up to date and quiter. We could hear all the noise outside our room all too clearly. Other then that, everything was fine and we would stay again.
June 1, 2014
Rated 3 out of 5 by Noreen50 Pleasant staff
The hotel is convenient, LAX, the staff is friendly. The first room we entered smelled like incense, had to move.
The staff did not offer to help move our stuff, traveled with a senior citizen.
Did not get cookies or fruit for SPG gold...what happened.
The ticket for parking lot did not work, had to have it re activated, I was not the only guest with problem?
February 8, 2013
Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
July 3, 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
May 6, 2013