Rated 1 out of 5 by Gallo Bad Sheraton Hotel
The restaurant had the worst food I have ever eaten in a hotel. I ordered a cobb salad and it had been prepared hours earlier. It was soggy and freezing cold.
The heater did not work in the room. We got in late so we just went to bed. in the morning the room was 65 degrees. I told the check out clerk and she was like, oh well.
December 11, 2013
Rated 3 out of 5 by Khender Broken Clock
Hotel was nice and clean which was great. My clock was broken and I had an early flight so I called down for a new clock. I called down about 9:00 pm. I figured they forgot about me so I figured out how to use my computer as a clock and went to bed. At 11:00 they showed up with my clock and woke me up. Not the best experience.
October 2, 2012
Rated 3 out of 5 by Goldie2 Last Tango
I have stayed at this hotel many times over the last few years, mostly with success. (Except for the abysmal parking conditions). This last time, and it will be the last time, the counter person at check in was really not friendly, and that's a first. I think he may moonlight as a bouncer at a dive bar nearby. I was not recognized as an SPG member, was not afforded a room with a fridge without paying $10 for it, was told those rooms were only for Gold and Platinum members, and therefore was assigned to what I will call a "forgotten" room. Someone forgot to clean it properly, someone forgot to put the "free" bottled water in it. Maybe that is now only for Gold and Platinum members as well. The window was so loose it rattled whenever a plane flew by - rather often at LAX. I stuffed tissue paper in it to silence the vibrations. The good news is I was able to snag a nice parking spot even thought the placard said LOT FULL. Phil, you need to deal with your bouncer.
December 2, 2013
Rated 5 out of 5 by Barbara15 Great Hotel Stay
4 Points by Sheraton was a wonderful hotel experience. Staff was courteous and efficient. The rooms were clean and comfortable. We ate at the cafe and it was great food and service. We had dessert in the bar and it was delicious. Definitely stay again.
July 1, 2014
Rated 5 out of 5 by Capitain Classic & affordable
nice, clean & affordable.
August 15, 2014
Rated 3 out of 5 by PaulZ Great location, good services, affordable, GREAT TEAM
This is a terrific airport hotel with all you need: affordable prices for rooms, food and beverage. Generous $16 breakfast buffet. Free wi-fi. Nice outdoor pool area. Rooms are fine. Frequent free shuttle service to and from the airport. Best of all is the friendly, welcoming attitude of the entire staff. Great team!
July 28, 2013
Rated 5 out of 5 by mel68 airport dream
We loved our stay. The shuttle was excellent with suitcase help. Greeted with cookies and speedy service. Room was immaculate and all that was needed was there. It was quiet and our s3v3n hours there were relaxing. Very nice restaurant open til late hours and we could watch our football game on the several tvs. WOW.
January 20, 2013
Rated 1 out of 5 by Supermom808 Would not recommend this location
I stayed 2 nights at this location. The first night i had a great rest and the amenities were adequate. I only had 1 garbage can in the whole room which made it difficult. I would suggest this hotel put a garbage can in the bathroom as well as the one in the main room. Also my shower plugged up and we all bathed in 2 inches of soapy water. I called and a plumber was sent up and fixed the problem. He was the nicest and the only person i encountered during my stay that apologized for the inconvenience. The next night was worse. I returned to my room @ 6pm and my room was not cleaned. I called guest services to advise and ask for someone to come and clean my room. Whoever I spoke with asked me 3 times if i as sure I did not have my "Do NOT DISTURB" SIGN on. i said no, no and NO as i stared at the sign hanging on the BACK OF MY DOOR!" How rude to insinuate that i was lying! To add insult to injury I rerturned over 3 hours later and my room was still dirty!!! By this time it was 10pm and i was tired and decided to give up and asked for some towels and amenities so i could just go to bed as I had an early wake up the next morning. That took 45 minutes! Not once did anyone apologize for inconveniencing me! The luxury of staying in hotel is being able to return to your room after a busy day to a room that is clean and comfortable. To my disappointment this did not happen. Because of my experience, I would never recommend this location to anyone..
August 26, 2014
Rated 2 out of 5 by Belle961 This hotel is old and rooms are small.
My side of the bed was really uncomfortable, the bathroom was really small, there was a window that lead to a corridor, which made me feel I had no real privacy. It's just really old fashioned and needs to be completely updated. One thing, the room was clean, breakfast was okay and its really close to the airport.
February 5, 2013
Rated 3 out of 5 by Betty This hotel was too cold.
The lobby and the room (without the ability to change the temp) were both freezing. We woke with sore throats each night we stayed. The breakfast restaurant and buffet were not that great for the price. However, having in-room and lobby wifi were nice, but having to pay to print out boarding passes kind of stinks.
June 8, 2013
Rated 2 out of 5 by Unhappy4Now Difficult and Dirty
There was no place to park my car during check-in, and valet staff were rude about this. The carpet in my room had not been vacuumed, one of the mirrors was dirty, and the fabric at the front edge of the desk chair was shredded! Some of the toiletry samples had been opened and the shoe mitt box was crushed! There was an odd, sour smell at the sink, and the bathroom smelled of mildew. In addition, the room was too cold for me, and even though I turned off the air conditioner fan, cold air still circulated into the room. The heat would not come on.
I had stayed at other Four Points Sheraton Hotels in the past, and was disappointed not to find the same clean, welcoming, comfortable standards I had experienced at the other hotels. This one felt like no one cared about how the room looked and felt to the guest, and made registering difficult on arriving. Lastly, my bill was not ready when I checked out - and boy, was I glad to leave! I still have not received my bill, though.
August 21, 2012
Rated 5 out of 5 by TennisPro Great Overall Value!
This is my new first choice among LAX airport hotels, including the more expensive properties. The staff was very friendly, and the bed and sheets were dreamy! I had never been to a Four Points, and I kindof expected a semi-crappy low-budget experience, but I got a great experience for a budget price instead!
January 28, 2013
Rated 5 out of 5 by 3girls Great choice near LAX!
Was pleasantly surprised, I bought this at a charity auction and had no idea what it would be like. Hotel shuttle picked us up at the airport.....beds were amazing...so comfortable almost to comfy didn't want to get up. There is a Shuttle that takes you to nearby Manhattan Beach. About 40 mins to Disneyland.
April 1, 2013
Rated 5 out of 5 by Mrtravel28 Great place at LAX
This hotel and the staff go way beyond expectations of an airport hotel. Had an awesome room where you couldn't hear the planes and had everything we needed for a night sleep. Got a good sleep and were ready for a full day of LA. Didn't get a chance to try the bar, but I know their beer selection is awesome.
April 2, 2013
Rated 3 out of 5 by Port500 Business Traveler
The entire staff was very professional and extremely friendly, But the food was really lacking.
August 4, 2014
Rated 4 out of 5 by cwujd1 Good Value at LAX
A lot of thought seems to have gone into renovations at this hotel. The lobby is bright and cheerful. The remodeled bar has a bunch of large screens and a huge bottled beer selection. Very friendly staff. I didn't eat there but the food looked very good. Everything was pretty reasonably priced for a hotel.
December 14, 2012
Rated 2 out of 5 by Jennifer38 Wouldn't stay again
Not a great selection of restaurants. There is nothing around to choose different places to eat so you are basically stuck at the hotel if you don't have a car.
The rooms could have been cleaner. The carpets are dirty and the beds are not comfortable. My bathroom was not cleaned properly when I checked in.
April 22, 2013
Rated 2 out of 5 by Jackie27Jackie27 Great staff, but,
Tub was clogged, wallpaper peeled with mold, and the worst of all, beds were tilted and I could not sleep well. One side of the bed was so high that I first thought there was something under it, but it was just the mattress having uneven thickness.
Staff were quick, professional, and simply excellent.
January 19, 2013
Rated 4 out of 5 by Sandys great value hotel
I have stayed at this hotel numerous times and will stay here again. The only reason my over view is not 5 starts is that it isn't a 5 star hotel, but for the price and value the hotel is awesome and very convenient. Parking is very expensive and that would be my only negative. The staff is awesome.
May 27, 2013
Rated 4 out of 5 by Terrapintravellers Good choice for airport convenience
This was perfect for a stopover back to the east coast. The room was clean and tidy. The bed was comfortable. Staff, Elena in particularly, was friendly and professional. Would definitely stay here again. They have a late night snack/meal pub on the premises that was handy and is open past midnight.
December 17, 2012
Rated 4 out of 5 by Craig One night stay
I am in LA for one night. The staf was good, while not super energetic or polite, they did their job. My only concern was the Lodge Net function in the room. It did not work at all. No movies no early check out, no explanation.
Having said that the staff was polite and the hotel is super convenient.
May 5, 2013
Rated 4 out of 5 by JB53 Room
We didn't have air conditioning the first night and it took two requests to get somebody to fix it.
August 1, 2014
Rated 5 out of 5 by Marilyn14 Wonderful Hotel
We had a wonderful stay at the hotel. The hotel is clean and the staff was wonderful. Jealessia helped us at checkin and did a wonderful job in upgrading us and helping us to celebrate our 41st wedding anniversay.
Thank you everyone. We will definitely come back when we are in the LA area again.
February 9, 2013
Rated 4 out of 5 by KB228 Great Hotel Near LAX
This hotel has a great staff. They will go out of their way to accomodate your requests. The rooms are comfortable and there are two restaurants which serve decent food. The hotel has a shuttle to the airport every fifteen minutes. It's a great place to stay and the price is more than reasonable.
May 17, 2013
Rated 4 out of 5 by Angela1955 Four Points has great comfortable beds.
The first night's stay was interrupted by the squeak of the hotel fan located outside our window which was room 306. I requested another room the following morning, which was granted, thankfully. Other than that, the room was good.
June 23, 2014
Rated 2 out of 5 by lisa75 Hotel needs updating and cleaning
Rooms néed updating very badly
Staff was clueless as to my billing
Spent almost 2 weeks there checked out then checked back in
First time stayed 5 nights was charged for valet for 6 and no one could figure out how to fix
Very much disappointed with this location being that I'm a platinum member
April 17, 2013
Rated 5 out of 5 by Budha191 We Love our Stay!
The hotel was better than waht we expected. They had a car rental on location and laundry mat, if needed. The staff was very accomodating and nice.
We are making plans to return the last week in July and we are already looking at rates.
June 18, 2014
Rated 4 out of 5 by Nancy111 Very comfortable hotel
Hotel is convenient being very close to LAX.
August 7, 2014
Rated 3 out of 5 by Nashville14 Good Value
I did the 5 day park, sleep and fly. The value was good for one night stay and 5 days of parking, however, the hotel feels old and run down. The outside traffic noise made it difficult to have a good nights sleep.
June 29, 2014
Rated 2 out of 5 by kel21 worst 4 Point sheraton so far
the charge for parking at this place was ridiculous and then the lot gets too full and you can't find a spot. The security guard was rude, there was no room information booklet in our room, we had to borrow one from the next room over. The room was decent and the room service food was good.
July 11, 2012