Rated 4 out of 5 by robgra Another good experience
Second time in this hotel, and second good experience.
It is close to the LA airport, staff is friendly and competent.
Good management of packages sent to you by mail.
To come back.
April 10, 2014
Rated 4 out of 5 by JMK3 A Very Solid Airport Property
Had another great stay at the 4 Points LAX. Overall, this is a very solid hotel. The staff was very engaging and attentive, great Platinum recognition, etc. Sure I wouldn't want to spend a week there on vacation, but for a night or two when passing thru town, or between flights it can't be beat! Room exceptionally quiet given the airport location... Didn't hear a plane all night!
February 3, 2013
Rated 1 out of 5 by Unhappy The hotel is not what we expected
We had an uncomfortable situation regarding the breakfast. When we arrived to the front desk they did not have us for Free Breakfast. The room was very noisy due to the air conditioner. We were there for 3 days and our room was not made up on the 2nd day (very uncomfortable). Parking was full/not available we had to park outside the hotel. My stay at the hotel was MISERABLE.
June 10, 2013
Rated 3 out of 5 by Snape I am the King of the Lollipop Guild
The property has come a long way from what it was when I first stayed here. However, I wish they would go into the WCs and raise all the shower heads by a foot. Every time I stay here, I have to duck down to make use of the shower. I'm only 6' (1m 81). Also, I wish they would staff their front desk. Every time I arrive at the property, there is no one there to check me in.
April 9, 2013
Rated 5 out of 5 by MikeC27 Finally a Great Experience
I have stayed at the Four Points and to say the least, there have been ups and downs. This time they got everything right. As a Platinum, I was upgraded even though I arrived late and that is always appreciated. My parking was comped which was a nice surprises as parking rates have continued to climb there. Finally, my cookies were in the room waiting! Great job this time.
August 14, 2012
Rated 3 out of 5 by UCYALA You're not in Kansas anymore...
So first off I've lived in some of the bigger cities in the US including LA, so I know what to expect, BUT these guys thought they were dealing with Opie, and they were sadly mistaken. Other than it being convenient to LAX and to our relatives oh and the movie night by the pool, which 2 of my 3 kids enjoyed the rest was the pits including the food. Upon our arrival the "bell hop" took our car without saying there was a charge for parking and in fact to valet it costs quite a bit more, which I found out upon our departure two days later. In this same vein, our folio reflected two days of valet parking when in fact the second day I self parked. Also on our folio was a "miscellaneous" line item for what, I'm not sure to this day, but I had to go to the front desk and remove these charges as well as get the others adjusted. On top of everything I am an SPG member and travel quite a bit for personal and business purposes.
June 27, 2012
Rated 4 out of 5 by mpg808 Excellent for the price
The best thing about his hotel is that there were good dining options until quite late at the bar, including vegetarian and vegan food. I like the ease of access to the fitness center.
April 4, 2014
Rated 4 out of 5 by Gina Enjoyed my stay for business
The beds were very comfortable and the room was spacious and clean. I did however feel that there could have been a better area to sit and work and/or relax that didn't require sitting on the bed. The chair for the computer desk was not very comfortable.
It would have been nice if they had a more affordable breakfast option or even offered a continental breakfast.
February 11, 2013
Rated 4 out of 5 by C0827 Smile = Sunshine of California!
Front desk was very friendly. I had a great experience with this hotel.
Great beer and bar! Breakfast: I wish they have more selections such as berries for the fruit and more varieties for the breakfast bar.
However, the waitress was very friendly and I love the way how she provides the service.
The front desk lady truly reflects the sunshine of the California!!
January 13, 2013
Rated 2 out of 5 by Stepfy beds need replacing
Beds need upgrading. Fell into the middle as soon as I laid down. bathroom is small yet adequate.
April 14, 2014
Rated 3 out of 5 by Noreen50 Pleasant staff
The hotel is convenient, LAX, the staff is friendly. The first room we entered smelled like incense, had to move.
The staff did not offer to help move our stuff, traveled with a senior citizen.
Did not get cookies or fruit for SPG gold...what happened.
The ticket for parking lot did not work, had to have it re activated, I was not the only guest with problem?
February 8, 2013
Rated 3 out of 5 by Kitty Nice, but staff does not follow thru
We booked 2 rooms for our stay. 1 of the room does not have a fridge & the AC was not working properly. After the AC repair man came, it worked for a while & the temperature went back up again.The mini fridge never came & I was informed that being Gold member, I can have 1 for no charge. Other than that, everything else is just normal. The 2nd room was fine.
July 3, 2013
Rated 3 out of 5 by del13 staff was excellant
The staff was wonderful, the room was not what I am used to from SPG. Paying for parking is annoying. I have stayed at other SPG hotels I am a huge fan and promote to anyone I talk to. Only the hotels in CA charge up to $20 a day for parking. That is a little disappointing the customers are stuck we have to pay it or leave and lose money/points for the room.
May 6, 2013
Rated 4 out of 5 by Fast381 cleanliness
After checking in i i decided to hangout in the lounge are next to the check in desk I found the the ceiling fans were dirty with dust and not been cleaned in a while. I'm sure the next time I stay at this hotel that it will be cleaned. but the rest of the stay was good. the bar area was a nice atmosphere with great burgers and a good selection of beer.
October 27, 2013
Rated 4 out of 5 by ProConsultant Proximity to LAX and Avis
I returned my Avis rental car and walked back to the hotel. Took an early morning hotel shuttle to LAX. Convenience and proximity were major factors in staying here, plus the room is comfortable. The room was very quiet considering how close you are to LAX. I will stay here again, because I typically fly out Friday mornings very early to return home.
November 5, 2013
Rated 4 out of 5 by Face Great stay
Great staff and great shuttle service. Very convenient location. And, even tho it was close to airport and landing runway, very quiet. Only two minor problems---no hot water on Friday nite, when I tried to take a shower, and I had to ask for more toilet paper for the bathroom. I actually ran out.
But, would still recommend this hotel for a
November 4, 2013
Rated 5 out of 5 by kristinau102 Wonderful stay
Wonderful staff. Always a smile, everyone greeted me. The concierge desk was always ready to help. I was a little vexed by the bathrooms. Tight space with no fan. Made the week long stay a little cumbersome. Overall though my stay was very pleasant. The staff alone is worth the trip.
February 28, 2014
Rated 5 out of 5 by segsan Everything I needed, delivered.
My stay was flawless. My arrival very early in the morning was not a problem, as I had long been approved for a "Your24" check in. Boy, that comes in handy! It was my first time in the West Tower, and the room was very nice, seemingly recently renovated. The staff was extremely friendly, and NOT in that fake LA way! ;)
Thanks for the great stay.
March 22, 2013
Rated 4 out of 5 by palmy perfect airport transition location
It is close, it is clean. The deluxe rooms are very comfortable. Good pillows! The beer selection is super and the food pretty adequate for many tastes.
The wait help are very cheery for this transient clientele ....we stay here often. It is easy.
March 12, 2014
Rated 5 out of 5 by ShirleyH ShirleyH
The hotel was beautiful, the room very clean and comfortable bed, the staff was helpful, warm and friendly. We had dinner in the resturant and the food was delicious with good service. The breakfast buffet was yummy with lots of choices and service good. We will definitely stay here again when we're in Los Angeles. Thanks for a wonderful stay.
November 29, 2012
Rated 4 out of 5 by toby4 Excellent Check-in
Front desk Agent was exceptional in professionalism, friendliness and helpfulness. Had some minor issue with my reservation which she resolved quickly and efficiently.
I was very pleased with the room. Comfortable bed, excellent lighting in the bathroom, very good shower and also liked the 'instant' hot water feature in the bathroom sink.
October 4, 2013
Rated 3 out of 5 by peep a few suggestions
make sure bathroom is clean - mine was not - big brown dirt spill on sink made it a bit disgusting. soap was missing.
++ plus: bathtub. and it worked great !
also when booking, no one said the room would have no look out window, that really was a downer - I had complete darkness but for privacy I had to pull all curtains to pitch black.
December 13, 2012
Rated 1 out of 5 by Chuck Bad Sheraton Hotel
The restaurant had the worst food I have ever eaten in a hotel. I ordered a cobb salad and it had been prepared hours earlier. It was soggy and freezing cold.
The heater did not work in the room. We got in late so we just went to bed. in the morning the room was 65 degrees. I told the check out clerk and she was like, oh well.
December 11, 2013
Rated 3 out of 5 by robinbirdnm Convenient, but service not so great
Very convenient to LAX. We had an extremely early flight on a Monday morning, so we dropped off our rental car on Sunday night and headed to this hotel. We realized that we only had decaf coffee in the room at about 9:30 PM. I called the front desk twice and then went downstairs and still could not get a packet of real coffee. Maddening!
May 27, 2013
Rated 3 out of 5 by Goldie2 Last Tango
I have stayed at this hotel many times over the last few years, mostly with success. (Except for the abysmal parking conditions). This last time, and it will be the last time, the counter person at check in was really not friendly, and that's a first. I think he may moonlight as a bouncer at a dive bar nearby. I was not recognized as an SPG member, was not afforded a room with a fridge without paying $10 for it, was told those rooms were only for Gold and Platinum members, and therefore was assigned to what I will call a "forgotten" room. Someone forgot to clean it properly, someone forgot to put the "free" bottled water in it. Maybe that is now only for Gold and Platinum members as well. The window was so loose it rattled whenever a plane flew by - rather often at LAX. I stuffed tissue paper in it to silence the vibrations. The good news is I was able to snag a nice parking spot even thought the placard said LOT FULL. Phil, you need to deal with your bouncer.
December 2, 2013
Rated 3 out of 5 by Khender Broken Clock
Hotel was nice and clean which was great. My clock was broken and I had an early flight so I called down for a new clock. I called down about 9:00 pm. I figured they forgot about me so I figured out how to use my computer as a clock and went to bed. At 11:00 they showed up with my clock and woke me up. Not the best experience.
October 2, 2012
Rated 1 out of 5 by SPGmember7893 rooms are not private
the rooms in this hotel have windows facing the hallway. the shades don't cover the windows, so it's very light in your room, and bonus: people can look in!
when I requested a room transfer, even as SPG gold, there was none available. easily the worst starwood property I've stayed at.
January 31, 2014
Rated 4 out of 5 by maria62 follow -up on room requests
When I reserved a room I requested a room facing the pool courtyard. my checkin was approx. 7pm and my request was not filled because "we are full". My reservation and check in was made in a timely manner but my request for a courtyard facing room was left unfulfilled.
February 10, 2014
Rated 3 out of 5 by PaulZ Great location, good services, affordable, GREAT TEAM
This is a terrific airport hotel with all you need: affordable prices for rooms, food and beverage. Generous $16 breakfast buffet. Free wi-fi. Nice outdoor pool area. Rooms are fine. Frequent free shuttle service to and from the airport. Best of all is the friendly, welcoming attitude of the entire staff. Great team!
July 28, 2013
Rated 5 out of 5 by mel68 airport dream
We loved our stay. The shuttle was excellent with suitcase help. Greeted with cookies and speedy service. Room was immaculate and all that was needed was there. It was quiet and our s3v3n hours there were relaxing. Very nice restaurant open til late hours and we could watch our football game on the several tvs. WOW.
January 20, 2013