Rated 3 out of 5 by LaLaLexington a bit of a letdown
I have stayed at the Sheraton in Tribeca three or four times but decided to give this one a try because of the great location. But it was a bit of a letdown. Tiny, cramped lobby with nice, but overstretched staff. Room was fine, completely acceptable but just not as nice as the Sheraton in Tribeca. Probably won't go back.
August 20, 2014
Rated 4 out of 5 by nybellany Great location
Just need a small fridge.
August 22, 2014
Rated 4 out of 5 by FlyBy Good value
Loved the area, so it was a nice base to work out of. The lobby was quite small and the bar/restaurant doesn't open until late afternoon, which was a little inconvenient, but overall, the hotel was clean and offered the necessities. I would recommend it for the value and area.
August 18, 2014
Rated 2 out of 5 by stones Great location, horrible front desk attention
My overall rating would be much better if the personnel at the front desk would not have made us lost a lot of time:
1. giving us one room and then changing us to another because there was not space for the crib asked on the reservations and during the check in progress
2. not having called the car for our airport ride in the afternoon we asked when checking out. After being waiting for it, we had to insist to have them check with the company. It turned out nobody has called.
3. being super slow bringing the luggage upstairs...
More than a review this is a complaint. Please excuse me if this is not the appropriate channel.
May 7, 2013
Rated 2 out of 5 by TerryMM Rough night of sleep
The air conditioner was too loud and kept turning on and off all night. Terrible sleep that night. The room was small and needed to be renovated.
August 19, 2014
Rated 3 out of 5 by SJT72 Great location - friendy helpful staff
Fourpoints Soho is well located with both Soho and the West Village within very easy walking distance. Hotel delivers on expectations from an amenities standpoint. Staff are fantastic, which is the reason I keep coming back.
August 18, 2014
Rated 3 out of 5 by flor1954 Great except for smoke detector going off
Given Manhattan location, room was great. Only problem was the smoke detector went off in the room the last morning I was there and there was definitely strong smell of smoke in room. The alarm did not seem to be connected to anyplace else to notify anyone of potential fire in room. I went down the 17 floors to the lobby to notify staff. The engineer happened to be nearby and we went up to the room immediately to check it out. His manager came along a few minutes later. They weren't really able to figure out what had happned and concluded I accidentally turned on heat while turning off AC and dust burned. Would have been uneasy staying in room additional night.
July 21, 2014
Rated 4 out of 5 by WineAdvisoryGroup Nice Little Hotel, Great Staff
Small little place in a nice locaton. I like the location for downtown restaurant hopping... away from the hubub of midtown. Rooms small but efficient. Small restaurant with bar that was convenient for a cocktail in evening and bkfst the next day. Really excellent staff... great attitude, friendly, professional. RECOMMENDED
January 11, 2014
Rated 5 out of 5 by HappyTraveler777 Awesome front desk staff
I got treated so well by Lilia and another young man there that it made for a very, very pleasant stay. I visit New York once a year and this will be my forever go to hotel. I got a great rate and I loved the location, subway close and close to shopping.
July 2, 2014
Rated 1 out of 5 by td99 You couldn't pay me to stay here again
Windows allow every sound outside to be heard in your room - traffic, rock band studio next door (playing wearwolfs of london) and construction. Air conditioner SUPER loud. View was horrible and location of tv was to the side of an armoire which you had to navigate around to change the channel when sitting on the side chair. Bathroom was nice, staff were very friendly and the elevator decor was good. Location is NEAR soho not really in - you have to walk a few blocks and there is not much right around hotel. Until you call the entrance to the lincoln tunnel a destination. Was near subway lines.
October 23, 2012
Rated 5 out of 5 by TMM76 Very nice hotel in a great location
This hotel is quaint, clean, and in a good location. The staff was very friendly and the rooms are nice.
August 14, 2014
Rated 3 out of 5 by Grace09 Expected More
The staff was very unfriendly and inconsiderate. At one point I got stuck in one of the two elevators for about 30 seconds after a dramatic fall, and the staff's only response was, 'the elevator you are referring to is currently undergoing repairs." They had not shut it down, there was no sign, and they continued to let guests utilize it after I reported the fall and delay in letting me out. The food at the attached restaurant was mediocre at best. The stay was pretty much average and not something I would necessarily book again if I had the choice.
July 31, 2014
Rated 2 out of 5 by Summit63 Noisy
Good location. Great neighborhood with good dining and close location to the river. However rooms are very small and noisy. The AC system in my room was as loud as a freight train.
August 13, 2014
Rated 5 out of 5 by rapmaster Convenient, friendly, comfortable
Front desk service was great, so friendly and helpful in accommodating our needs. Room was perfect, clean, working air conditioner, bathroom was clean - exactly what we needed for a comfortable one night stay. Location was convenient and easily accessible via subway and short walk from the nearest station.
August 11, 2014
Rated 2 out of 5 by charlottetrying Needs improvement.
last resort spg property...i.e. if you're priced out in Manhattan and need the points, then go. Otherwise, try harder somewhere else. Bathroom facilities had massive issues (water leaking out of the shower pan because of slow drainage, shower handle tube leaking,...), windows paper thin (pack high quality earplugs). Staff will give you the bare minimum. Not sure if this meets spg standards.
August 9, 2014
Rated 5 out of 5 by czandrews Comfortable and affordable!
We stayed at this hotel during a New York trip because the price was very reasonable with a prepaid booking. I was very impressed with our room. It was very clean and modern and the comforters and pillows were so plush and comfortable. The restroom was also very nice and we enjoyed the free single serve coffees and the free coffee downstairs. The hotel was also kind enough to hold our luggage before check in time so that we could explore the city. I was very pleased with our stay and will book with them again!
May 27, 2014
Rated 4 out of 5 by liz25 Great location, great service
We really enjoyed our stay at the Four Points Soho. The location is excellent for seeing museums and theater in New York - the red line access lets you get to Broadway, central park, Wall St., ect. very easily without the high price tag of Broadway hotels. There are also a lot of great food options in Soho that it's easy to walk to.
My only complaint with the room was how loud the air conditioner was - it disturbed my boyfriend's sleep for a couple of nights. But otherwise the room was nicely furnished (in much better condition than a more expensive Times Square hotel we stayed in last year) and comfortable.
July 18, 2014
Rated 5 out of 5 by MP1987 Soho is the Place
Loved my stay at the Soho property. Very eclectic neighborhood with lots to do and see. Also extremely accessible to all of my meetings that day. I would definitely recommend this property.
June 26, 2014
Rated 5 out of 5 by aajad Loved my stay!
I spent the last three days and nights of an extended NY visit here. The staff was fantastic and the location was perfect. It ended up being by best trip to NYC ever and I'm a former Brooklyn boy! Will definitely return.
June 24, 2014
Rated 4 out of 5 by MJB27 Good location
My 5-day stay at the Four Points SoHo was fine in most respects. The location is good, room comfortable--not super large but adequate size. Staff very friendly and helpful. A couple of issues but not enough to prevent a recommendation.
August 10, 2014
Rated 4 out of 5 by Garagiste Practical and worth the cost for NYC
Overall a pleasant stay. Clean and comfortable but very small rooms. Valet parking is NOT true valet parking. You cannot take your car out and return it during your stay without paying whatever the hourly rate is, and upon returning, paying again for overnight parking . For $55/night for the privilege, I'd park it yourself.
Restaurant is casual but good for summer dining.
CHECK to make certain that the pump containers in the showers have shampoo and conditioner as there is nothing else.
LOCATION IS WALKING DISTANCE TO Tribeca, Noho and the Village so there are a lot of places to eat, drink and have breakfast.
July 15, 2014
Rated 5 out of 5 by YourBestJustGotBetter Convenient, Clean, Comfortable
This is the only place I stay while I'm visiting/working in/playing around New York City. The location is convenient. The rooms are clean. The staff makes things comfortable.
If you're looking for a hotel to stay in/at in NYC, choose this Four Points property. Staying there 40-60 nights a year, I can tell you from experience that the consistency is there; they know how to take care of you!
June 11, 2014
Rated 5 out of 5 by Scott84 This hotel has a great location in Soho and a very attentive staff.
This is our 4th time staying at this Hotel over the past few years. The hotel is kept very clean and the young staff is very friendly, knowledgeable and attentive. The hotel is a great value. The 2 suites on the upper floor have a great view of the Empire State Building and the city. If they are available it's worth the splurge.
June 16, 2014
Rated 1 out of 5 by SimpleCouple Not recomended
Not comfortable, room wasn't clean and was missing coffee, shampoo and simply not ready. Also no soundproof so we woke up every time a door was closing across the hall.
August 10, 2014
Rated 5 out of 5 by Bluewillo Great location, great staff
Loved this hotel. Location is perfect for exploring, quiet area, parking easy (valet or do it yourself...we did do it yourself...two blocks...nice indoor inexpensive parking)
Shout out to front desk staff Cory....very friendly and personable ...set the tone fir a good stay.
August 7, 2014
Rated 4 out of 5 by Jhuf Good Hotel, needs improvement on basics...
I had a good stay at this hotel, it was clean and comfortable. The staff was excellent and helped quickly with a couple of small requests. But, when I woke in the morning to go to my interview, i found that the in-shower dispensers for shampoo, conditioner, and gel were all empty. This is a small inconvenience, but when in a hurry for important obligations, it becomes a bigger problem.
August 3, 2014
Rated 1 out of 5 by bobg77 Nightmare on Charlton Street
To the facts....
The air conditioning unit was broken and engineering could not repair it. The hotel was sold out so needless to say we were in the same room. The restaurant had no air conditioning (broken) so we could not eat a meal as it was at least 85-90 in the room. There is no bell person so you must go on a mission to find someone whilst leaving your vehicle in the street. We had locked in a certain room number weeks in advance and when we arrived the room was of course, not available.... and the list goes on....
September 12, 2013
Rated 4 out of 5 by SPARKIE2727 THIS HOTEL HAS MANY FEATURES
THIS HOTEL IS VERY CLOSE TO GREAT SHOPPING AND WITHIN WALKING DISTANCE TO HISTORICAL LANDMARKS-CHINATOWN. MANY GREAT CAFE*S IS ALSO WITHIN WALKING DISTANCE SINCE THE HOTEL IS LOCATED IN SOHO. THE FASHION INDUSTRY OUTLETS IS ALSO WITHIN WALKING DISTANCE IF YOU LIKE TO PURCHASE THE LASTEST TRENDS AND DESIGNS.
August 2, 2014
Rated 4 out of 5 by FOOT ELEVATORS
THE ELEVATORS ARE EXTREMELY SLOW
August 4, 2014
Rated 4 out of 5 by Nicole110 Great staff, everything I needed
Stayed here for the first time last week- was surprised that the rate was fairly low for what I consider to be a great location! It is in the village, not in the heart of midtown. It is close to 2 subway lines which will quickly get you to midtown or downtown (I needed both)
The hotel staff are exceptional- from the check in to room cleaning- and this is why I will come back.
There is a small bar in the lobby which was perfect for a quick relaxing drink after a long work day.
January 11, 2014