Rated 5 out of 5 by asoumah First time in the Dominican Republic
The 4-Points by Sheraton in Punta Cana is an excellent hotel. VERY CLEAN, Modern and convenient! The staff (especially Jose and Luis) took excellent care of myself and wife and were very helpful in terms of establishing transportation. The Domincan Republic is beautiful but our stay at the 4-Points DEFINITELY made our trip. We will travel back to the DR next year and won't stay anywhere else but the 4-Points.
May 4, 2013
Rated 5 out of 5 by JJones1 Regional Director, Pro Travel Network
This Hotel in Punta Cana Dominican Republic met and exceeded my needs. Initially I was afraid I was going to be disappointed but was I sadly mistaken. I received personal service and I was impressed the staff all seemed to know my name even after a shift change. This personalized care and small jester can mean a lot when you are far from home. Thanks Sheraton
April 11, 2013
Rated 4 out of 5 by CorporatePilot Good choice if you cant find a beachfront hotel
This hotel is a bit far from the beach but a very punctual Shuttle Service won't allow you to miss it or the surrounding attractions. Shuttle runs hourly to Playa Blanca Beach and Restaurant, to the Westin Hotel, to La Yola Restaurant, to Ojos Indigenas Reservation, and a Golf Course (cant remember the name). The hotel is nice, new and very clean. Across the street from the Village that has some restaurants and shops. Staff was very nice. Waiters very friendly but sometimes a bit to antsy to get your check signed (weird....). Buffet style food did not have much variety or appeal but very tasty. Our first 2 days of breakfast had a nice variety of fruits and bread but it went downhill after that. Our last 2 days I had to talk to a manager who apologized but did not have means to fix problem. The hotel is 5 minutes away from the airport but far enough to avoid the noise. Very quiet and little traffic. The gym is nice but small and the pool was OK but simple.
March 26, 2014
Rated 5 out of 5 by pauline11 Great hotel, great experience
This hotel is a gem in the four points category. the facility is spotless, the staff very friendly, the manger( Ingrid) is a total pro. the shuttle to the beach is wonderful , so is the closeness to the shopping village with supermarket and restaurants. One small point- some of the airline crews are a bit rowdy...
March 4, 2014
Rated 5 out of 5 by Darek WILL BE BACK
If I go back to Punta Cana , for 100% it will be 4 Points . Good and cheap breakfast, great upgrade, free shuttle service to the beautiful beach at the hotel WESTIN (fantastic hotel slept there my friends so I checked everything).All new, supermarket 300 meters
February 19, 2014
Rated 5 out of 5 by jaciprian Confortable stay
This hotel is really well located. Close to the airport and in the very beginning of the new highway that connects Punta Cana and Santo Domingo. The facilities and service are above expectations. Highly recommended for business travelers.
May 23, 2013
Rated 5 out of 5 by PBASSA Excelent!!!
Walking distance from supermarket, restaurants, car rental....
One minute away from the airport.
If you're lookin forward to have a beach vacation, you can take the shuttle the takes you directly to PLAYA BLANCA.
April 1, 2013
Rated 5 out of 5 by clarita000 Excellent!
We had the best experiencie ever. I was hosting my brothers wedding and we booked over 60 rooms. It was perfect! Thanks for all..
March 26, 2014
Rated 4 out of 5 by Robin Airport transportation
We were told when we checked in that there would be a free shuttle to the airport at 5:30am. The next morning there was not a free shuttle only a $10 taxi!
April 18, 2013
Rated 4 out of 5 by Cavin Hospitality at it's finest
The staff at the Four Points were phenomenal, not only were they attentive but they catered to our needs. Jean and Antonio were extremely helpful and provided exceptional service such as providing complimentary shuttles to restaurants and making sure our rooms were clean.
I would truly recommend this Hotel since i had the opportunity to stay here and also with its sister Hotel The Westin which was recently opened. SPG affiliated Hotels live up to their name in Punta Cana, DR.
August 12, 2014
Rated 4 out of 5 by Noname22 Mirodacate
I stayed for five days and had a great time. The location was very convenient and so was the shuttle . I ate at the restaurant several times and the food was good. My only suggestion would be to change the in room menu and make it different from that of the restaurant . Service was good but waiters do need to pay a little more attention to small details. For example: I had to request for the food that was not eaten to be removed from my bill, twice my meals were incomplete and missing items described on the menu and bills were give to signed without a pen. My stay was wonderful and I will return again .
July 29, 2013
Rated 5 out of 5 Clean, Cool, Convient
The hotel is very clean, quiet, and Great A/C for cooling room. The Room was spacious with a separate living room from the bedroom. So any guest could come and not be in the sleeping area. It is very much up to the standards in the US and If you are accustomed to staying at the level of at least Comfort Suites, you will be satisfied. It is a great place to stay if you are looking for a Condo or Apartment after you arrive in the country. The rental car place is across the street and many other resturants within a 5min walk. (Good Eating). I would stay again and recogmend to everyone if you need a hotel.
July 15, 2013
Rated 3 out of 5 by MERG Water in my room
Stayed at the hotel for the first time and found myself stepping into a pool of water at 3 am that had come in thru the window due to poor sealant. When informing the reception of it, the only comment was "we are sorry about that" .
August 24, 2014
Rated 5 out of 5 by ARRR Great Service!!!
The Sheraton Four Points Punta Cana is a brand new hotel minutes from the Punta Cana international Airport, beaches, restaurants and local atractions. My family stay was from july 03, 2013 to july 14, 2013. The staff and management of this beutiful property is very professional and helpfull. The hotel features a restaurant that serves breakfast, lunch and dinner at exelent prices, also a pool and a gym. I will recomend this hotel for any one that its looking for a beautiful hotel with a great location convienence for bussiness or leisure travel. I will like to thanks the Staff and management of the Sheraton Four Points Punta Cana for a lovely stay. I will be there again soon!!!
August 2, 2013
Rated 5 out of 5 by DennisLV Luis at Front Desk is Great!
Luis at the Front Desk was awesome! He remembered us by name when we checked back into the hotel 5 days later for a second stay. Hotel was very modern and clean and is definitely better than its category rating implies.
August 23, 2014
Rated 2 out of 5 by Marc58 Not quite as good as usual
I have been with SPG since 2001 and find myself for the first time rating a Four Points at less than average for service because of the dining room staff. The waiters in the dining room need better training. The Chefs did a great job on processing orders only to have the food get cold due to the fact they had to chase the waiters to have the food delivered. The waiters do not work as a team and help each other, if it is not their order they will not help out and deliver it to the table for their co-worker. Very unorganized dining room staff. Front desk was very helpful as usual.
January 9, 2014
Rated 5 out of 5 by Jarvis Excellent, Service
Its a perfect Hotel for Travelers.
August 19, 2014
Rated 4 out of 5 by Luisrc Nice City hotel
everything was fine, the food, the room, etc.
August 18, 2014
Rated 4 out of 5 by ridwayi58 Punta Cana Village
The Four Points at Punta Cana Village is well located and very convenient for a short stay there.
The hotel is new and clean, the rooms comfortable, has enough parking space and in the Plaza just across the street you will find plenty of restaurants, bars and shopping options, like a pharmacy and a supermarket.
The cable tv is poor, it has neither image quality nor good programs.
I only wish that the towels were better.
Anyhow, it is a nice hotel, and I shall repeat it in more short stays at Punta Cana.
June 20, 2014
Rated 5 out of 5 by Jukie Great Hotel!
Comfortable and very Clean Rooms, Local Food in the restaurant "Sancocho" was Great and Tasty!!. Very Good Service from Sherwin from Reception and from Juan Antonio as well from the restaurant.
August 4, 2014
Rated 5 out of 5 by rebel15rn Great Accomodations, Reasonable Price
Stayed at the front end and back end of a trip. From the first check in experience I was very impressed with the front desk staff. During our entire stay they were all extremely friendly and went out of their way to make our stay most pleasant. Restaraunt staff and housekeeping were equally as friendly. Shuttle is available to the beach which is beautiful. Shopping area (Punta Cana Village) was directlly across the street and had some great shops and restaraunts. It is also very close to the airport. Would highly recommend this hotel!!!
May 22, 2013
Rated 5 out of 5 by DjDavid Excellent stay!
I had a great stay!! The best hotel service at Punta Cana!!
August 1, 2014
Rated 5 out of 5 by BRITISHTRAVELER HOME AWAY FROM HOME !
As a Platinum guest I travel extensively around the world and can be in the tropics one day and the artic the next as such it is a comfort to have a brand such as Starwood that brings continuity to a hotel chain which includes the Four Points Punta Cana,
I have found a Home away from Home where you feel like a valued guest which is not always the case in a Four Points and I am more accustom to SPG recognition in the higher end chains of the Starwood brand and not so much in the Four points brand but the Four Points Punta Cana has restored my faith that it can be done and in this case very well ! I look forward to many more trips in the future and the same friendly reception I received on this occasion!
Thank you to all the staff who are like a happy family together !
October 14, 2013
Rated 5 out of 5 by GlobalDenizen8084 Another great visit
This is the second time we have stayed at this hotel. We previously stayed here in February 2013, when the hotel had recently opened. As I travel frequently for work, I try to stay at Starwood hotels whenever possible, not only for the points, but also because they are consistently a great hotel brand. We spent half our vacation here and half at another resort. From the very beginning with Julia helping during check-in, the experience was extremely pleasant! I was able to get into my room early, as everything was ready and my flight had gotten in early.
The hotel is located about 5 minutes from the Punta Cana Airport (PUJ). Despite its proximity, you don't hear the planes at all. The hotel has a free shuttle that runs until 11pm, so you don't have to worry about getting a taxi. At the airport, there is a telephone that is clearly marked "Four Points" that will dial directly to the front desk, so you can let them know that you have arrived. There is a separate shuttle that takes you to Playa Blanca, a golf course, the new Westin resort (another Starwood property that is beachfront), as well as several other locations. (This shuttle is different to the airport shuttle.) We only went to the beach this time. The shuttle runs about once an hour; the schedule is available at the front desk. It would be nice if the front desk had copies of this schedule for the guests to take, especially for when they want to know when the shuttle will be passing for pick up.
The room that we had was #223. It is relatively close to the elevator and the ice machine but we didn't hear them. It seemed much quieter than last time. In my previous review of the hotel, the most bothersome aspect was that at night, we heard doors closing and people walking. I don't know if they did anything to improve this, but we thought it had improved! We found this to be incredible, as there were definitely more people staying at the hotel this time, to include many families with small children.
A bit more about the room. There is no tub, just a standalone shower. No big deal for us, but something to keep in mind if you have small children and are used to bathing them in a tub. Again, the beds are really the big hit! All of the beds in Starwood hotels are spectacular, and this hotel is no exception. Two things we didn't like about the room. There was no minifridge to keep any food/water in. Also, you only get two bottles of complimentary water/day. As we traveled in August 2014, and the weather is very hot and humid, it would be great to have some more water to keep us cool.
There is a small, but functional, gym on the property, as well as a pool. The gym equipment is pretty good, but basic. There is no full body machine, but rather an elliptical, a treadmill, some bikes and free weights. The pool is only four feet (1.2m) deep and there are some nice chairs for lounging. Be aware that the towels they have by the pool are small; we ended up taking our towels from the room.
We had wi-fi and breakfast included in our stay. The breakfast improved from our last visit, and we were both happy to see some traditional Latin American foods -- since we are both from South America -- as opposed to just a typical continental breakfast. A special thanks to Juan, Argenis, Leiny, and the young boy (el muchacho pelirrojo cuyo nombre no sabemos) who were all very helpful and courteous during breakfast!
We can't wait to return on our next visit to Punta Cana!
August 11, 2014
Rated 5 out of 5 by Rickygonrod Great location both for biz or pleasure!!!
This Sheraton property offers a very good location. There are plenty of dining options within walking distance. Staff is very friendly and professional.
July 16, 2014
Rated 5 out of 5 by jaciprian Great hotel and attentions
Excellent facilities. Great staff, customer service oriented. Highly recommended.
July 14, 2014
Rated 5 out of 5 by Guarita Best Business Hotel in the Caribbean!
I travel & stay at a variety of brands throughout the Caribbean & Latin America - and the 4 Points Punta Cana is by far the best because of their attention to detail. Great, freindly staff, nicely appointed rooms. Simple, functional, clean, and convenient at a price that won't alarm those trying to keep to a teavel budget. It's less then 5 mins from the airport terminal so you can get work in upon arrival & prior to departure.
April 21, 2014
Rated 5 out of 5 by pearlkz Excellent care received!
Lovely place, with happy friendly service. The best was a squash soup deliciously and carefully prepared and served by the fabulous chef "Felix Joseph". Thank you Felix for such personal service! Very nice stay! Thank you!
July 3, 2014
Rated 4 out of 5 by iuyomi the hotel is very confortable
Confortaable, clean, staff great
July 14, 2014
Rated 5 out of 5 by Schaetr Vacation
The Four Points Punta Cana exceeded my expectations during my recent vacation with my daughters. The greatest selling point you have is the staff. Extremely attentive and professional. Call out goes to Cherwin from the front desk.
The transportation to beaches is very well executed
We look forward to returning next year
June 9, 2014