Rated 4 out of 5 by JamesBB Great Airport Hotel.
Had all the convenences that you expect that a great hotel shoud have. I enjoyed it all. I salute the wonderful staff, and would totally recommend it as a place to stay.
April 11, 2014
Rated 2 out of 5 by Stepfy beds need replacing
Beds need upgrading. Fell into the middle as soon as I laid down. bathroom is small yet adequate.
April 14, 2014
Rated 3 out of 5 by sandj Nice but small details need help
The hotel was clean and close to the airport, which was the reason we stayed there. The staff was friendly and helpful. But the small details need help~our key cards did not work. Each time we returned to our room our card wouldn't work and we'd have to go stand in line at the front desk for them to make us a new one. This was annoying after the second time. The card to leave the parking lot didn't work either, so again we had to go stand in line at the front desk for them to make us a new one. So although the staff was very nice and helpful, it was a pain to have to keep going back for help. Until these small details are corrected I wouldn't stay here again.
March 20, 2014
Rated 3 out of 5 by ahababadleg 4
I was disappointed. I always looked at the Sheraton hotels as a top notch hotel chain. this hotel was old and outdated i will be looking for other accomodations on my next trip to LAX
April 13, 2014
Rated 3 out of 5 by Araujo Close to rental cars
Front desk was not helpful while I was checking out and did not get a response after couple emails to the one listed on their website. Got charged for parking for the whole day but only parked one rental car for less than 30 minutes. I did mention to the front desk
and they said they would take care but they did not. My Room was very small.
April 11, 2014
Rated 4 out of 5 by robgra Another good experience
Second time in this hotel, and second good experience.
It is close to the LA airport, staff is friendly and competent.
Good management of packages sent to you by mail.
To come back.
April 10, 2014
Rated 3 out of 5 by guest0293 Not the best value for your money.
The first encounter with the hotel is great. The lobby and first floor look very clean and modern. Once exiting the elevators to the rooms, the building is not very updated. There is an odd smell that lingered in the hall and even in the room I stayed in. For the amount I payed, I hoped to get a decent room but the room quality was not far from a 2 star hotel.
April 7, 2014
Rated 3 out of 5 by DSacks Sheraton 4 Points at LAX Parking Issues
This hotel sold out all of its parking both Friday and Saturday nights, representing 2 of our 3 night stay. There was no parking reserved for hotel guests while large events were hosted.
As a guest returning from a long day away it is upsetting to not be able to park and return to the room. Furthermore, the hotel issues parking passes and it was clear that no effort was made by the hotel to provide parking for guests when large functions were taking place.
I would not stay in this hotel again on a weekend, if at all.
Moreover, this same situation occurred when I arrived at the Westin waterfront in Toronto a few years ago. That's 2 strikes. One more and I will likely dump Starwood altogether.
March 31, 2014