Rated 3 out of 5 by rhodeweary decent airport accommodations
I stay here a few times a year. The price and its affiliation with Starwood are the two driving factors. Nothing exceptional, but definitely a good value. Beds are nice enough. Bathrooms are recently redone. Rooms are comfortable if oddly-decorated (Four Points still hasn't found a real style or common look). Room service is quick. Good beer selections in the bar, though the food was less exciting and despite the army of servers, the service could have been better. A perfectly fine choice for a night or two on business or an overnight at the airport, but I wouldn't plan a vacation around this place.
October 31, 2011
Rated 1 out of 5 by Jeff1200 Beware of the "new" rooms
I stay in a lot of Starwood hotels but would not stay in this hotel again. There are far better options around the LAX area. Like most people, we had an early flight out in the morning. I booked two rooms and pre-paid both with King beds. We check-in and get our room cards and on walking in the rooms find that both are actually two double bed rooms. This is flatly unacceptable: a) the hotel staff never informed me at the counter when checking in that they were putting us in a different type of room than what was pre-paid for and b) we have a small child that will often need to sleep in our bed and a double bed is just not enough room. I called reception about the matter and spent 10 minutes on hold. Then went down to the front desk and the staff just laughed it off that hey thought we would rather have one of the newer rooms. They have King bed rooms in the "old wing". I checked out one of those rooms and it was horrible - musty damp carpet, terrible smells, beds that appear to be at least 15 years old, and rooms that look like they are out of a 1980's truck stop.
Overall the staff were unresponsive to our situation, there was clearly a bait & switch on the type of hotel room I was pre-paying for, and the new rooms are tiny. This is probably a good cheap bet for a single person staying the night for an early flight, but not for a family.
December 12, 2011
Rated 4 out of 5 by MelW bartender at sports bar-yay!
as this is an airport hotel, i see it as a place to sleep before continuing on a journey-so my expectations aren't high in terms of luxury or special touches. in and out as far as i'm concerned.
that said, you could tell that the room had some wear and tear-but it was comfortable. Unfortunately there were a couple of hairs in the bathtub. nothing terrible but still a little icky.
the bartender, Fabi, at the sports bar (brew something?), was really great. she was attentive and professional. she just had a nice demeanor about her and this was *especially* appreciated after a 10 hour flight!
January 29, 2013
Rated 4 out of 5 by Lodown16 Great stay!
From the time of booking to check out, everything was great. Upon check in, Balthazar at the front desk was friendly and accommodating. He acknowledged my SPG status and provided me with an upgraded room. The room was huge with sofa and mini fridge! It was very comfortable and clean and my sleep was restful. Julien at check out was just as great. I will definitely return on a future visit to LA.
December 9, 2014
Rated 3 out of 5 by tinner2002 nice, but...
I could have given this hotel very high marks however, when I checked in for two nights stay I was told that there would be a $20.00 parking charge. I thought that was high for two nights. at the end of my stay, I realized that it was $20.00 per night!! Breakfast is about $13.00 for a normal expected morning meal and $16.00 for a buffet. Being from Vegas, I am used to $8.99 for buffet breakfast. Drinks in the bar were equally outrageous. I ordered a Captain Morgan and coke for my wife and I and, after a $2.00 tip it cost me $17.50.
Nice place to stay, but the $95.00/night I thought I was paying ended up to be a total of $125/night after parking, etc. A total of $293 with 1 breakfast ,a cup of coffee, 2 drinks and parking!
June 12, 2012
Rated 4 out of 5 by Wiederkehr 20 yrs of experience
F/O Specially Mr.Adam very courteous,helpful,& professional.Did the extra step +++.
The unasked room upgrade was very much appreciated and noticed.
The bell desk attitude & courtesy is one of a kind.Specially Theresa(part of the original inventory)
December 9, 2014
Rated 4 out of 5 by Goldie2 Convenient Location
I stay here fairly often when Hollywood Park is running. The location is close by, the staff is very efficient, and the rooms are well kept and comfortable. If there is any drawback, it is the parking fees. I realize most LAX area hotels charge exhorbitant amounts for parking, but it doesn't make it any more palatable to pay $19 per night and have to "hike" back to the lobby.
On the plus side, the complimentary bottled water is super, and the plate of cookies and grapes is a really nice touch. All in all, I will continue to stay at this hotel when in the area.
May 23, 2012
Rated 1 out of 5 by spg2013 worse stay in years
i was told i would get a quiet room, i asked for a quiet floor. while people cannot necessarily be controlled, security should be concerned about disturbance after dark. i called the front desk waited on hold; called back waited longer on hold then hung up had to get up after being woke up and couldnt get back to sleep anyway because of hall noise, (singing loudly) wall noise, etc.; got dressed went down stairs to ask for a different room; nearly midnight now and by the time i switched rooms was wide awake and had the hard task of trying to get back to sleep.
January 27, 2013
Rated 5 out of 5 by barney76 Excellent Value for Money
My first stay at this property and my SPG status was duly recognised, given an upgrade to a Junior Suite which was lavish and oversized. Front desk check-in was flawless, very speedy and I was well briefed on all the facilities and privileges. The one and only complaint I have is with the housekeeper who keeps knocking on my door and entering my room once every hour from 8am to 12pm to check if I have left when Front Desk have already granted me late check out at 4pm. Perhaps, some communication is needed between the two departments? Otherwise, Great Stay!
May 21, 2012
Rated 1 out of 5 by BMWtraveler Not up to Sheraton property standards
I had a weather related cancellation of a late flt and was scheduled to fly out early the next morning thus I was only at the hotel for a few hours to sleep and clean up. The room was small not clean, the bed wasn't comfortable it just wasn't a nice hotel especially for over $200. I usually have confidence in four points properties but was disappointed with this property by LAX. When I checked out in the early AM they couldn't print me a receipt but told me they would definitely email me a receipt, guess what I never received the receipt.
July 23, 2013
Rated 3 out of 5 by Traveler88888888888888888 November 2013 Turnj around
We waited 30 minutes for bus after flying 13 hours plus customs. We were given a room with a king bed, not 2 queens as our confirmation stated. After pointing this out, we were placed in the old section with two beds that were more in line with the reservation. Person delivering key did not apologize and acted put out. We waited 30 minutes plus for the bus for the return to the airport. Driver was missing our terminal (#1) and let us all out in between terminals after we called out. Our previous stay was better but not by much.
November 14, 2013
Rated 4 out of 5 by christinna Great Airport Hotel--Best Staff
I want to name everyone...
Liz - reservations
Julian - Manager
Angel - Front Desk
Jasmine - front desk
Brandon - Waiter
Rocia - HOusekeeping
Faruck - Doorman
I could go on. The staff was great. There was a mistake with my reservation and it was straightened out wikki wikki. The room was adequate, the pricing great. Very clean. My only complaint is that the signs in the parking area aren't clear, so thank goodness for my back-up camera. The beds aren't as comfy as the Sheratons, but better than most hotels I've stayed at.
January 20, 2014
Rated 1 out of 5 by Isurgen This hotel let me down
I am a gold card member. I arrived late but had told them would arrive at 10:00 P.M. And asked for an upgrade. My wife and I took one room. My son another. The temperature in the room was 65. The heat off. It was 12/20 and cold. I turned the heat to max. An hour
later it was still 65. I called to change rooms it was now 11:00. We had an 8:00 flight.. They said they had no rooms but would send someone up. When he realized it was not fixable he called down and suddenly there was another room. Now it was after midnight and we got very little sleep. My son never told us his room also never warmed up either. They gave us breakfast but we only had 10 minutes to eat and leave to catch our plane. I was most unhappy that they didn't just give us the room right away so we were very tired.
December 24, 2012
Rated 4 out of 5 by JosephB85 Outdated but adicquate
The hotel feels a bit worn down even on the SPG floor but other than that its perfect. Stayed on a rate that included airport parking making the room a real value. Room was very spacious, with a little TLC this hotel could be perfect.
December 4, 2014
Rated 4 out of 5 by Littledragonman Consistent & Accommodating
Food: full breakfast buffet or order off menu. Restaurant serve staff i.e. Patty, Jesus, Mario, Maria (mgr), James ... all work well together. They help each other to provide excellent service. Lunch at bar-grill and dinner at restaurant are consistent, though menus is somewhat limited.
Rooms: professionally daily cleaned w/ all the towels and linen one wants. Bed is comfortable with functioning restroom facilities. 3-star price for a 3-star room. You get what you pay for!
Facility: clean, out-door, heated lap pool w/ towels available. Exercise room has all the free weights and working LifeStyle treadmills (4) somesuch. This was above my expectation.
Front desk, concierge and service staff are professional, friendly and accommodating when possible. Very reasonable and consistent service.
March 9, 2012
Rated 1 out of 5 by Schooler92 Would not stay here again
The room was less that expected from a Sheraton. The bathroom door was warped and would not close, the thermostat malfunctioned in the middle of the night and heated the room to 80 degree baking the room. The coffee maker was broken in the room and would not work. When I asked the staff what they were going to do to make up for a horrible night, they said that maybe that could get me a cup of coffee. Not a very positive experience. Would not stay there again.
December 21, 2012
Rated 4 out of 5 by LawyerCat This is a Four Points? Really?
I was very, and pleasantly, surprised at the quality of this hotel. I stayed here because I had an early flight out of LAX, but could recommend it in general. The common areas are bright and well-lit, and the lounge was quite comfortably-furnished. The rooms aren't five-star but you're not at a five-star hotel, what they are is again very comfortably-furnished and equipped. The water pressure was very good and the amenities are better than you'd expect at the price point. Yes the hotel is next to LAX so it's a bit noisy but not as much as you'd think. And it's super-convenient to get back to the airport.
Parking is a bit annoying because you can't really tell where the hotel entrance is so it's possible to put your car quite far away from a door, but if that's my biggest complaint then there's really nothing to complain about.
February 26, 2012
Rated 3 out of 5 Birthday Weekend
My boyfriend and I stayed for here for our birthday weekend. We found the room very small!! The bathroom was almost too small to get ready in. Im 5'6" and I couldn't put my arms up with out hitting the celling. My Boyfriend is really tall 6'8" and had a really hard time showering. There was no working ice machine on our floor or the two above us!!! Very annoying searching for ice! On a good note The location was great and the hotel was well kept.
May 9, 2012
Rated 3 out of 5 by Coolcanuck1 Good Airport Hotel for Price Paid
Hotel is getting a bit dated, but was clean. Bed was very good (and that's what you are there for)
It was very windy outside and you could hear the wind thru the windows (they are older) but not enough to detract overall.
Room service was ordered, but we had to call 45 minutes later and found out they did not have order. Manager delivered it for free in 15 minutes which was a nice touch. Would stay at this hotel if overnighting at LAX in future.
February 3, 2014
Rated 5 out of 5 by General5Randy Happy Camper
I visited Four Points for a conference. Little time in room and appreciated that I could use WIFI without the inconvenience of having to pay. I also like not being charge for bottle of water. Towels and Sheets were fluffy and sanitized clean. Parking was simple and not an additional charge. Breakfast was excellent and no charge. The Food at both the restaurant and bar were excellent. Bed was comfortable. Staff was friendly and accommodating.
April 21, 2013
Rated 4 out of 5 Nice
Nice stay. I had a deluxe room. Not sure why this happens but I have found that everytime I reserve a particular room type (ie king bed) I always get something else (this time 2 queens) Its not unbearable but why give me the option to pick what I want and give me something else? The fridge was dirty it had leftover food and water from the previous guest! My only bad complaint is the parking tax. We already pay 19 why the added tax???
March 27, 2012
Rated 5 out of 5 by Randy47 Great sports bar
We drive two hours from our home to fly out of LAX and enjoy staying at Four Points LAX the night before our flight. The savings on the parking alone pays for the room. After a two hour drive, there is nothing better than drinks and a light dinner in the sports bar. The rooms are quiet, the beds comfortable and the shuttle service prompt, making our early morning flight enjoyable. Thanks Four Points, we'll be seeing you again.
October 18, 2013
Rated 1 out of 5 by LATravel Below expectations
The hotel is a very old property with some minor cosmetic improvements. Broken lights and malfunctioning shower in the room. Despite the physical limitations of the hotel, the main reason our stay was not enjoyable was the staff was not friendly, helpful, or service oriented. We felt unwelcome from the moment we arrived and a security guard would not let us park near the lobby/registration area. There was a long line for registration because the front desk only had one person working (and three staff watching the line grow). No recognition of SPG status or special check in line. The same unwelcome feeling was present when we left the property - Staff forgot to put the $20 parking charge on our room bill (even though we authorized the charge), and accused us of trying to "steal" parking. With so many other SPG hotels near LAX, we wish we had stayed elsewhere.
December 19, 2012
Rated 1 out of 5 by 737823 Never Again
Stayed here for one night when the other SPG properties were completely sold out and will not be returning. Corridors are loud and some rooms have interior facing windows that let in a tremendous amount of noise and light. I made my concerns known to the property and the front desk basically shrugged and said we are completely sold out and had no other rooms to assign. Room was in so so condition despite a recent renovation.
February 2, 2014
Rated 5 out of 5 by SteveB Great stay made me feel welcome
I stay in LA often but this was my first stay at Four Points. This hotel was $40 per night less than my regular hotel plus I was able to add the sensational breakfast buffet for a buck! The hotel staff was fantastic someone was always accessible for assistance if needed. The bar is excellent best craft beer choices I had ever seen. You can bet all my future statysin LA will include the Four Points Sheraton at LAX!
February 16, 2013
Rated 5 out of 5 by Lolo park/ride/and stay
pretty efficient. I parked my car for four nights, then traveled my trip, got a free shuttle ride to the airport, got a free shuttle ride pick-up on return, efficient,helpful check-in on return to stay the night at midnite, bar was open long enough to get one last good beer before bed.... pretty good deal. I will use the sheraton again. thanx fellas for an efficient, well run operation.....
February 26, 2013
Rated 5 out of 5 by Amanda89 Alway excellent
I stayed here for a 24 hour layover to Fiji. The staff were excellent, very accomadating. I had the burger at Brewsters and it was amazing cooked perfectly. When I asked how to get to Santa Monica they gave me a town car and the driver was very nice too.
I've stayed in other Four Points in other countries and I had similar experiences. I'm glad to know they have all around great service.
March 3, 2013
Rated 5 out of 5 by Malenki Always a pleasant stay.
I consistently use this property as my mainstay when flying in or out of LAX. They provide a most convenient 24-hour check-in, which allows for late flights and postponed arrival times. The service is always quick and friendly throughout the hotel. Be sure to try the FourPoints Burger at Brewsters, you won't be disappointed. I recommend this property to anyone flying through LAX
February 13, 2013
Rated 3 out of 5 by Calndmc Pre-flight Sleep
My wife and I checked in the night before flying to Hawaii and this met our needs. They have specials where you can stay the night, your car for the duration of the time you are gone, and then fly out to your destination. I had no idea this was available until I searched for a reservation. I recommend it if you plan to fly out of LAX regardless of where your destination may be. The room was comfortable for what we wanted. The design is modern. The hotel has a bar and restaurant for those who don't want to leave to find something to eat. There are no more phone books in the rooms and housekeeping (and guest services) did not have one to provide. Plan to use your phone to find most of what you want. The information in the room is tailored about the hotel itself and not much about anything else. Aside from that, though, the hotel is still worth a try before you go somewhere else. Try it, you just might like it.
April 22, 2012
Rated 2 out of 5 by Inspector Disappointing
Four Points disappointed. First, the bathroom was not very clean, with shower drain filled with hair, and stray hair on shower walls and bathroom floor. No wash cloths, used tubes of personal products, and with the TV bolted to the MIDDLE of the desk, and a recessed information tray on one side, there was no usable work surface. The worst of any Four Points I have stayed in.
June 14, 2012