Rated 1 out of 5 by thehotelmaven This hotel is an enbarassment to Starwood
First i got there and waited on line for about 20 mins. there was only one employee working by the check-in counter
Then they couldn't find my reservation- I had to sit and wait in the bar for about 20 minutes until they finally got their act together.
Then came the room: It was filthy, the fridge had spilled coffee and soda all over it, and the bathroom was filthy and had hair in the tub
AND the walls are paper thin in this hotel, which means that we really had a hard time sleeping because the people near us were making a racket
This hotel has 2.7 stars and i don't know how they even got that much. What a humiliation to Starwood!!
January 18, 2012
Rated 2 out of 5 by mike2014626 Don't bring your car to the hotel
First, the front desk didn't explain that there is a charge for parking. I was not happy to find the charge during the checkout.
Second, there are no parking spaces once you enter. I had to wait and drive round for a while to find a spot.
Third, parking lane is so small even a compact car had trouble parking.
Fourth, exit gate wasn't functioning well. I had to call for a help twice. It wasn't just me with the problem. The cars in front had to call for help as well.
June 26, 2014
Rated 3 out of 5 by Shaeagle66 17 & 25 June 2014
For the rating of the hotel I expected nicer rooms and accommodations. Rooms needed paint, you could tell rooms were older with minimal updating. Requested extra towels which was not met. Hotel shuttle took long time to find one at the airport and long time to get to hotel, was shared with Westin, which was not mentioned on website.
June 27, 2014
Rated 3 out of 5 by Lorna123 Very loud hotel
My room looked out onto the main entrance of the hotel. The windows of the hotel are the old, flimsy type. So I had to listen to every car and bus drive up through the night, as well as voices and car doors slamming. On top of that, each time someone near my room closed their door, I heard and felt a loud thump. And the walls were thin, so I could hear my neighbor coughing. Not coming back here.
June 26, 2014
Rated 5 out of 5 by Ronald1818 New Discovery
I frequent LAX a couple times per month, and like to stay near the airport. This hidden gem of a hotel has for some reason passed by me for 10 years, but now that I found it, will likely be my preferred hotel destination at LAX. The staff was unbelievably friendly and accommodating. The rooms are of adequate size and quiet. parking is easily found on the adjacent hotel owned property. A bit expensive, but very convenient. The pool is of good size and quiet too. There is a pool-site bar. Outstanding.
June 23, 2014
Rated 3 out of 5 by Marie1 Room was unbearably HOT
Portion of hotel we stayed in did not have individual temperature control in room that could be kept at a comfort level we would have liked.
I woke at 4:30am due to heat in the room. Thermostat read 76 degrees.
When I called down stairs I was told this portion of hotel had not been fully renovated, and cool air would start again about 10:00am, windows did not open either. Never could go back to sleep.
I would have a hard time ever rebooking in this hotel due to the temperature issues, which is too bad as it is very convenient to LAX and all car rental returns.
I would have appreciated being told at time of booking about temperature control issues and that I could have booked something else for a few dollars more.
November 20, 2011
Rated 4 out of 5 by SuperSid Nice SPG Hotel near LAX
Budget, but very nice hotel near LAX, great for early morning flights, no frills breakfast, easy check in process, BUT you have to pay a little for parking.
June 28, 2014
Rated 5 out of 5 by KAMII Always a pleasant stay
very close to LAX and provides a courtesy shuttle. staff always friendly and responsive. large outside heated pool with loungers and tables. housekeeping always available and so hard working. always made to feel welcome. food available early and late. enjoy seeing same staff at front desk and in the dining room. says a lot about the hotel practices.
June 4, 2014
Rated 5 out of 5 by jweir A very good 1-night stay.
Hotel is easy to drive to.
Shuttle to LAX: Fast, friendly, clean & efficient... no poking around to other hotels on the way or anything.
Blackout curtains are very good... very important for LAX travellers who might have jetlag.
Hotel is located a few minutes' walk from LAX rental car companies... This was my final night in LA, so I was able to return my car for the night, walk to my hotel, and save on both a car rental and overnight parking. Worked great for me.
Room in very good condition.
Very reasonable pricing for my stay... YMMV, but I'm happy.
June 6, 2012
Rated 5 out of 5 by CVGWorldTraveler Great stay for a long layover...
Our family of four flew into LAX from Australia in the early morning and had a long layover for a redeye connecting flight. This Four Points was a perfect choice to get some sleep, relax, and have a meal before our flight. When we arrived at the hotel, I was a bit worried because we had requested the 24 hour check-in option but they didn't have a double room ready. Thankfully, the SPG clerk found us an available room with a king + sofa bed, which worked out great. We had an enjoyable stay, getting several hours of sleep, an hour or so at the pool, and a tasty meal at Brewster's before heading back to the airport in the evening. Shuttle service was good too. Well worth the $$$ and I would certainly recommend this hotel for anyone who has a long layover or needs airport proximity.
June 22, 2014
Rated 1 out of 5 by hr1010 front desk needs additional training
called 1-800 number to place a note to add my daughter to the reservation and let her check in upon arrival 3:30 am on July 22nd. Front desk unable to retrieve note and would not check my daughter in. Fortunately, she was able to track me down and problem resolved. Four Points LAX then proceeded to charge my credit card for 2 additional nights I did not stay there. I still have not been contacted by accounting to correct the error.
June 24, 2014
Rated 5 out of 5 by Saray Staff Reviving Sheraton Service Promise
It's been a while since I encountered a Starwood property staff member trying as hard to keep their guests happy as Lizette at the LAX 4 Points. All hotels provide sleeping arrangements, TV, Internet and breakfast - it is the staff that makes a difference. I hope Sheraton goes back to their often neglected Service Promise - this hotel is on the right track!
June 25, 2014
Rated 3 out of 5 by Snoopy3 Four Points by Sheraton
Room accomodations were average, but much too expensive for what one gets.
June 27, 2014
Rated 5 out of 5 by ryan212 Great place, for a quick overnight-
After spending 2 weeks on the road and staying with different SPG properties. I checked in here, can I just tell you this place was much better than I ever expected. The place seems recently renovated. A large hotel for a four points, But I give credit always where its due. Jealesia was absolutely one of the best check in front desk people I have EVER dealt in 9 years being with SPG. (read my other reviews) - She was so informative and helpful, I was blown away. upgraded to a suite without asking, offered SPG recognition, breakfast hours, pool hours, cookies, the works. and The room was comfortable. Will definitely stay here again! - perfect for a night or 2.
April 2, 2013
Rated 3 out of 5 by RodGal55 Its ok if you are just looking to sleep
The hotel is old and could use some updating. I get the "California" decor in the rooms. However white tile is long gone. The housekeeping crew forgot to clean our room and we had to call it was after 5:00pm and we had been gone since 8am. The breakfast buffet was priced reasonable.
June 24, 2014
Rated 2 out of 5 by christieb31 Filthy Room
This was the worst Starwood property I have ever stayed at. It appeared remodeled on the website but the room was old and filthy. The linens were so cheap and the towels were as well. The bath tub was stained and looked disgusting and the duvet was stained as well with black gunk. I will never stay at this hotel again.
June 23, 2014
Rated 4 out of 5 by RMP55 Very comfortable stay close to LAX
This hotel was recommended and lived up to the recommendation. Staff was responsive and the room was very comfortable.
June 24, 2014
Rated 4 out of 5 by Angela1955 Four Points has great comfortable beds.
The first night's stay was interrupted by the squeak of the hotel fan located outside our window which was room 306. I requested another room the following morning, which was granted, thankfully. Other than that, the room was good.
June 23, 2014
Rated 5 out of 5 by Manju Great customer service!!!
I was very pleased with my stay here. Besides the fact that it is convenient to get to LAX, the rooms were comfortable and clean and the staff was very accommodating. We were impressed with the customer service and the food was delicious!! After a long day of traveling it was great to sit down in a comfy booth in the back of the bar, eat and sip on a few beers. Their beer list amazing. If you want it, I'm sure they have it!
February 17, 2012
Rated 5 out of 5 by ChinaShrek Why the low rating? This place was great!
I stayed here for two nights while attending a Teen Wolf convention,. I wasn't sure what to expect considering some of the negative reviews for this property but I really enjoyed the hotel. The staff is friendly and goes out of their way to please. The food and beverages at Brewsters, a beererie, were terrific. The polish sausage tapas and the Salmon Caesar Salad are especially worth ordering. Brewsters offers 110 beers and many of those on top. It is a great place to sample California beers and micro brews. Happy hour is from 4-7pm every day (including weekends).
I was disappointed in both the quality as well as the selection of breakfast items offered on the breakfast buffet. There was no fresh fruit, only canned. There was only 1 type of yoghurt available. There were only three types of pastries. The eggs were cold. I did like the oatmeal, however.
This hotel offers free WiFi to everyone staying at or visiting the hotel. No user name or password is needed. This is very convenient. However, the WIFI would slow down and cut out periodically during the day (when there was a big crowd at the convention). At night and early in the morning, the WIFI worked super fast.
April 21, 2014
Rated 2 out of 5 by koy11 need to improve
Lobby was clean, and staff were good. But room is absolutely needed to improve - especially bathroom. Even though considering this hotel is four points, room condition is too old... not match with SPG level value.
November 12, 2013
Rated 3 out of 5 by DaveInCT Good Option at the Airport
I usually stay here just for one night ahead of an early flight home after a week in LA. I've stayed at all 3 *wood options at LAX, and, while none of them are great, for me, this is the best choice of the 3. It's also closest to the airport, which gives me a few extra minutes of sleep ahead of my 6am flight. I've never waited more than 5 minutes for a shuttle to the terminal in the morning.
The rooms are just OK, especially on the renovated floors, so make sure you get one of those. I've stayed on a non-renovated floor before (suite upgrade), and that was a bit sketchy. The rooms can be noisy; the last one had a pretty loud air vent, but I was only staying for the night, and ear plugs did their job. Bathrooms are cramped, but clean.
Bar downstairs has a good beer selection.
Plat amenity at check-in is 250 points and sometimes a plate of cookies. Those cookies come in handy on the early flight home the next morning!
I wouldn't choose this is a place to stay for a week of vacationing in LA, but ahead of a flight out of LAX, it's a fine choice.
January 9, 2012
Rated 4 out of 5 by Olivia123 Ideal 1 night between flights stopover
Great for a quick jetlagged dip into the pool, visit to Manhattan Beach using the Ocean Trolley which leaves from a stop 5 mins from the hotel, and eating a snack on the ocean front bought from the growers' market, and back to a good shower and comfy bed. Room quiet, view of car park not inspiring but not of concern to me given my purpose of catching up on some sleep between flights. Concierge v. helpful with getting assistance with bags onto airport shuttle 5.30am next morning, and even returning door keys to front desk so I wouldn't miss it. Despite the huge number of rooms, all staff I came into contact with seemed to be working at being personal and approachable.
Would recommend this for a well priced airport stopover.
November 29, 2011
Rated 5 out of 5 by Budha191 We Love our Stay!
The hotel was better than waht we expected. They had a car rental on location and laundry mat, if needed. The staff was very accomodating and nice.
We are making plans to return the last week in July and we are already looking at rates.
June 18, 2014
Rated 3 out of 5 by sandj Nice but small details need help
The hotel was clean and close to the airport, which was the reason we stayed there. The staff was friendly and helpful. But the small details need help~our key cards did not work. Each time we returned to our room our card wouldn't work and we'd have to go stand in line at the front desk for them to make us a new one. This was annoying after the second time. The card to leave the parking lot didn't work either, so again we had to go stand in line at the front desk for them to make us a new one. So although the staff was very nice and helpful, it was a pain to have to keep going back for help. Until these small details are corrected I wouldn't stay here again.
March 20, 2014
Rated 5 out of 5 by Beatriz03 Fabulous and restful stay
Excellent accommodations. Great room rates. Staff was extremely professional and friendly.
May 21, 2014
Rated 3 out of 5 by zz24 unfortunatly have very unpleasent experience.
i booked this hotel through expedia.com.i arrived on 05/26/2014 upon ckecking in they told me about $19 per day ( about $114 for six days) parking charges because hotel is located by air port.it tooks me more then 15 mins. to find a parking spot. Next morning we woke up with big rashes which i reported and they promised to clean my room.I have noticed that they were not changing the bed sheets every day. Our room has no refrigration.I have my booking in two parts, for 6 nights and for one night. After checked out on 06/01 i came back on 06/04 and checked in to the room had 80 degree temp i informed them about the air condition problem they took almost 3 hrs to find the problem.I am definatley not going back to this place
June 6, 2014
Rated 5 out of 5 by Lucy28 What a great surprise.
I judged this hotel based on the age of the building. However, after entering the hotel, I was amazed how beautiful and well kept your hotel is.
When looking for a hotel in Los Angles, your hotel will be my first consideration.
March 31, 2014
Rated 1 out of 5 by NealZ HORRIBLE EXPERIENCE
This hotel gets an F.
I’m a local, and I do periodically use the LAX area properties for their park-and-fly packages when I head out of town. While I’ve never been overly impressed with this location, I’ve never been as disappointed as I was with my recent stay.
I arrived at the hotel at about 9:00 p.m. I drove around the parking lot for nearly 30 minutes, unable to find a spot. There is no 15 minute registration parking like you find at most hotels, so there no was place to stop and leave my bags, nor was there a place to stop and ask for assistance. Finally, after driving around the lot hopelessly for 30 minutes, I exited the lot and used the intercom system on the no-cashier exit to summon help.
I was eventually directed to a remote and unmarked parking area behind the loading dock. All but one entrance to this area was blocked by a tour bus. It was dimly lit, and it was a considerable walk to entrance of the hotel.
When I finally got to the front desk of the hotel, the Gold/Platinum check-in line was apparently closed and no one was at the front desk at all. I waited for someone to come out, and eventually the check-in process began when two employees emerged from the back office.
I complained to them about the parking situation. The agent who was checking me in gave me a “non-apology” apology which did not set well with me. I requested to speak to the manager on duty. No manager was ever called. The other guest service agent did look over at the computer screen, notice that I was a Platinum guest (something that the agent who was checking me in never bothered to acknowledge), and offered me “some points” for my inconvenience. I have no idea how many points this agent believes is appropriate compensation for my inconvenience, since he only said “some points,” but at this point, I just wanted to get into my room and relax, so I didn’t press the issue.
The original agent finished the check-in process and handed me my key. At no point did he acknowledge that I was a Platinum guest. He did not offer me a room upgrade, nor did he ask me about my selection of Platinum welcome amenities. Knowing that I was leaving in the morning for a flight (since I was on the park-and-fly package for one night), he didn’t offer a wake up call. Not even a modicum of the usual guest service I receive as a Platinum guest.
When I got up to my room, I was not happy. The room was dark, musky, and didn’t even have drawers for clothes. There were 4 canvas file boxes (the kind that they sell at target for about $5.00 a pop) sitting on shelf, and I guess that these were supposed to serve as temporary “drawers” of some sort. And the bathroom was literally so small (smaller than a handicapped public toilet stall) that you couldn’t walk in and turn around.
At this point, I called guest services and did ask to speak to the manager on duty. Instead of transferring me to the manager on duty, the operator apparently transferred me to the front desk. It took only a few seconds before I realized that I was talking to the same agent who had checked me in. After expressing my displeasure about the room, I asked him why he hadn’t offered me an upgrade (or at least acknowledged that I was entitled to an upgrade, but that none was available). He lied and said that he didn’t bother to mention the upgrade because “he knew” that none was available. I say that he lied because by the end of our conversation, he did “find” me an upgraded room. The fact is that he never bothered to look at the time of check-in. I also asked him why he never bothered to ask me about the Platinum amenity, and he claimed to have forgotten.
At the end of the conversation, he promised to have the keys to my new room, as well as the breakfast certificates (one of the two available Platinum amenities) sent up to my room so that I wouldn’t have to come down to the front desk. Well, lo and behold, while the key was delivered, the breakfast certificates were not. The bellman who delivered the key told me that I could just call the front desk later. That was not acceptable to me. I just wanted everything resolved so I could finally relax for the night. It was already after 10:00 p.m.
I went down to the front desk with the bellman. The same agent who I had been dealing with proceeded to berate the bellman in front of me and other guests for bringing me back to the front desk, rather than accepting responsibility for the fact that it was he himself who had again screwed up!
I was given a breakfast certificate, and went off to my room. I did note that the Platinum amenity was supposed to be a breakfast for two, and I was only given a certificate for one person. Since I was traveling alone, I wouldn’t have used the second certificate anyway, but I should have been given the full amenity.
I finally was able to get to my room by about 10:30 p.m. Under no set of circumstances should it have taken 90 minutes from the time I arrived at the hotel property before I was in my room.
At check out, I left my business card with the front desk agent working the SPG Preferred desk, and asked for the hotel’s general manager to call me when he returns to the office after the weekend. I never did hear from any manager on duty during my stay. We’ll see if I get any follow up from the hotel.
Miserable experience overall, and one I cannot recommend.
January 19, 2014
Rated 2 out of 5 by Bretttrim444 Price Trap
This hotel will serve the 12hr guest fine, but you should consider somewhere else for longer stays. Breakfast is not included in all packages, and is $16 for the buffet. Parking is $21 per day and, will cost more than it is to rent the car. Staff are used to dealing with guests for short stays, and will treat you like that also. No member of the front desk smiled or said thank you once to us during our visit. The hotel lobby and atrium look good, but the rest of the hotel needs to be remodeled soon, including the rooms.
November 5, 2013