Rated 3 out of 5 by rhodeweary decent airport accommodations
I stay here a few times a year. The price and its affiliation with Starwood are the two driving factors. Nothing exceptional, but definitely a good value. Beds are nice enough. Bathrooms are recently redone. Rooms are comfortable if oddly-decorated (Four Points still hasn't found a real style or common look). Room service is quick. Good beer selections in the bar, though the food was less exciting and despite the army of servers, the service could have been better. A perfectly fine choice for a night or two on business or an overnight at the airport, but I wouldn't plan a vacation around this place.
October 31, 2011
Rated 1 out of 5 by Jeff1200 Beware of the "new" rooms
I stay in a lot of Starwood hotels but would not stay in this hotel again. There are far better options around the LAX area. Like most people, we had an early flight out in the morning. I booked two rooms and pre-paid both with King beds. We check-in and get our room cards and on walking in the rooms find that both are actually two double bed rooms. This is flatly unacceptable: a) the hotel staff never informed me at the counter when checking in that they were putting us in a different type of room than what was pre-paid for and b) we have a small child that will often need to sleep in our bed and a double bed is just not enough room. I called reception about the matter and spent 10 minutes on hold. Then went down to the front desk and the staff just laughed it off that hey thought we would rather have one of the newer rooms. They have King bed rooms in the "old wing". I checked out one of those rooms and it was horrible - musty damp carpet, terrible smells, beds that appear to be at least 15 years old, and rooms that look like they are out of a 1980's truck stop.
Overall the staff were unresponsive to our situation, there was clearly a bait & switch on the type of hotel room I was pre-paying for, and the new rooms are tiny. This is probably a good cheap bet for a single person staying the night for an early flight, but not for a family.
December 12, 2011
Rated 4 out of 5 by MelW bartender at sports bar-yay!
as this is an airport hotel, i see it as a place to sleep before continuing on a journey-so my expectations aren't high in terms of luxury or special touches. in and out as far as i'm concerned.
that said, you could tell that the room had some wear and tear-but it was comfortable. Unfortunately there were a couple of hairs in the bathtub. nothing terrible but still a little icky.
the bartender, Fabi, at the sports bar (brew something?), was really great. she was attentive and professional. she just had a nice demeanor about her and this was *especially* appreciated after a 10 hour flight!
January 29, 2013
Rated 5 out of 5 by KAMII Always a pleasant stay
very close to LAX and provides a courtesy shuttle. staff always friendly and responsive. large outside heated pool with loungers and tables. housekeeping always available and so hard working. always made to feel welcome. food available early and late. enjoy seeing same staff at front desk and in the dining room. says a lot about the hotel practices.
June 4, 2014
Rated 4 out of 5 by Millie1800 Great staff... Especially Juan at front desk
I come back to this LAX hotel just about every year. Sometimes I stay for only one night, but often for up to 5 nights... I have many choices in the lax area, but it is the staff at this hotel that make it sooooo special... Juan at front desk on check in stands out in particular... He is extremely personable and kind... He has true empathy with his guest... An amazing asset to have in a front line environment... Truly a special human being.
July 21, 2014
Rated 4 out of 5 by holawayne1 nice
a nice option for LAX as starwood member
July 27, 2014
Rated 5 out of 5 by Deeliteful Exceeded Expectations
I don't typically stay at hotels near airports because they do not seem to be maintained as well as those in high demand areas. But this one was a pleasant surprise. The hotel was clean and had very nice accommodations.
We had our family reunion at this location and for the price, service, and cleanliness it was exceptional.
The only thing missing was the pillow top mattress.
July 21, 2014
Rated 2 out of 5 by CBD24 Internet does not work, staff unresponsive
basic hotel with basic services, the bright spot was the food, it was acutally quite good as was the service at the pub.
no internet service for VPN customers, no bath soap in my room, the AC barely worked, overall a very basic room
July 24, 2014
Rated 4 out of 5 by NYcousin Good Value Hotel
Sheraton Four Points has everything you need for a one or two night stay near the airport. The rooms are clean and comfortable, but maybe a tad too tight. The free Wi-Fi is worth the price and airport access via shuttle service is key, but could run more often at peak times. Recently we had trouble printing boarding passes at 3 lobby computers. Annoying, but we were allowed a company computer to complete the process. If you have Starwood points this hotel is a value.
July 17, 2014
Rated 3 out of 5 by tinner2002 nice, but...
I could have given this hotel very high marks however, when I checked in for two nights stay I was told that there would be a $20.00 parking charge. I thought that was high for two nights. at the end of my stay, I realized that it was $20.00 per night!! Breakfast is about $13.00 for a normal expected morning meal and $16.00 for a buffet. Being from Vegas, I am used to $8.99 for buffet breakfast. Drinks in the bar were equally outrageous. I ordered a Captain Morgan and coke for my wife and I and, after a $2.00 tip it cost me $17.50.
Nice place to stay, but the $95.00/night I thought I was paying ended up to be a total of $125/night after parking, etc. A total of $293 with 1 breakfast ,a cup of coffee, 2 drinks and parking!
June 12, 2012
Rated 4 out of 5 by Goldie2 Convenient Location
I stay here fairly often when Hollywood Park is running. The location is close by, the staff is very efficient, and the rooms are well kept and comfortable. If there is any drawback, it is the parking fees. I realize most LAX area hotels charge exhorbitant amounts for parking, but it doesn't make it any more palatable to pay $19 per night and have to "hike" back to the lobby.
On the plus side, the complimentary bottled water is super, and the plate of cookies and grapes is a really nice touch. All in all, I will continue to stay at this hotel when in the area.
May 23, 2012
Rated 1 out of 5 by spg2013 worse stay in years
i was told i would get a quiet room, i asked for a quiet floor. while people cannot necessarily be controlled, security should be concerned about disturbance after dark. i called the front desk waited on hold; called back waited longer on hold then hung up had to get up after being woke up and couldnt get back to sleep anyway because of hall noise, (singing loudly) wall noise, etc.; got dressed went down stairs to ask for a different room; nearly midnight now and by the time i switched rooms was wide awake and had the hard task of trying to get back to sleep.
January 27, 2013
Rated 5 out of 5 by barney76 Excellent Value for Money
My first stay at this property and my SPG status was duly recognised, given an upgrade to a Junior Suite which was lavish and oversized. Front desk check-in was flawless, very speedy and I was well briefed on all the facilities and privileges. The one and only complaint I have is with the housekeeper who keeps knocking on my door and entering my room once every hour from 8am to 12pm to check if I have left when Front Desk have already granted me late check out at 4pm. Perhaps, some communication is needed between the two departments? Otherwise, Great Stay!
May 21, 2012
Rated 2 out of 5 by annie4626 rooms need serious renovations.
good bed, nice pillows, but that's the most positive stmt I can make. the room was moldy smelling, very damp- the a/c didn't cool the room - no safety rail in the tub area- very poor lighting , not even a desk lamp, or a floor lamp. No sleep timer on the TV remote. The ulpholstered chair was stained, carpeting very worn. & stained. my coworkers had same complaints. we were on the same floor
July 18, 2014
Rated 1 out of 5 by BMWtraveler Not up to Sheraton property standards
I had a weather related cancellation of a late flt and was scheduled to fly out early the next morning thus I was only at the hotel for a few hours to sleep and clean up. The room was small not clean, the bed wasn't comfortable it just wasn't a nice hotel especially for over $200. I usually have confidence in four points properties but was disappointed with this property by LAX. When I checked out in the early AM they couldn't print me a receipt but told me they would definitely email me a receipt, guess what I never received the receipt.
July 23, 2013
Rated 4 out of 5 by BKed Clean and Comfortable.
Not the Four Seasons, but doesn't cost an arm and leg. Great value for money. Place was clean and comfortable, no issues.
July 22, 2014
Rated 3 out of 5 by shortcake close to airport
Fairly old but clean. Good prices. Close to airport and other cities. Staff very pleasant and helpful.
July 22, 2014
Rated 3 out of 5 by Traveler88888888888888888 November 2013 Turnj around
We waited 30 minutes for bus after flying 13 hours plus customs. We were given a room with a king bed, not 2 queens as our confirmation stated. After pointing this out, we were placed in the old section with two beds that were more in line with the reservation. Person delivering key did not apologize and acted put out. We waited 30 minutes plus for the bus for the return to the airport. Driver was missing our terminal (#1) and let us all out in between terminals after we called out. Our previous stay was better but not by much.
November 14, 2013
Rated 4 out of 5 by Shelly01 nice hotel
hotel is nice, staff were great, parking is limited.
July 22, 2014
Rated 4 out of 5 by christinna Great Airport Hotel--Best Staff
I want to name everyone...
Liz - reservations
Julian - Manager
Angel - Front Desk
Jasmine - front desk
Brandon - Waiter
Rocia - HOusekeeping
Faruck - Doorman
I could go on. The staff was great. There was a mistake with my reservation and it was straightened out wikki wikki. The room was adequate, the pricing great. Very clean. My only complaint is that the signs in the parking area aren't clear, so thank goodness for my back-up camera. The beds aren't as comfy as the Sheratons, but better than most hotels I've stayed at.
January 20, 2014
Rated 1 out of 5 by SKB0 Carpets and interiors were filthy
The room smelled like an overdose of perfume. Water from the faucet had a bizarre egg smell. Not staying here again.
July 21, 2014
Rated 5 out of 5 by dougbe LAX July stay
Asked for a room change and was accomodated - thank you so much.
I stay there regularly and will continue to stay there.
July 20, 2014
Rated 5 out of 5 by Beatriz03 Fabulous and restful stay
Excellent accommodations. Great room rates. Staff was extremely professional and friendly.
May 21, 2014
Rated 1 out of 5 by Isurgen This hotel let me down
I am a gold card member. I arrived late but had told them would arrive at 10:00 P.M. And asked for an upgrade. My wife and I took one room. My son another. The temperature in the room was 65. The heat off. It was 12/20 and cold. I turned the heat to max. An hour
later it was still 65. I called to change rooms it was now 11:00. We had an 8:00 flight.. They said they had no rooms but would send someone up. When he realized it was not fixable he called down and suddenly there was another room. Now it was after midnight and we got very little sleep. My son never told us his room also never warmed up either. They gave us breakfast but we only had 10 minutes to eat and leave to catch our plane. I was most unhappy that they didn't just give us the room right away so we were very tired.
December 24, 2012
Rated 4 out of 5 by Littledragonman Consistent & Accommodating
Food: full breakfast buffet or order off menu. Restaurant serve staff i.e. Patty, Jesus, Mario, Maria (mgr), James ... all work well together. They help each other to provide excellent service. Lunch at bar-grill and dinner at restaurant are consistent, though menus is somewhat limited.
Rooms: professionally daily cleaned w/ all the towels and linen one wants. Bed is comfortable with functioning restroom facilities. 3-star price for a 3-star room. You get what you pay for!
Facility: clean, out-door, heated lap pool w/ towels available. Exercise room has all the free weights and working LifeStyle treadmills (4) somesuch. This was above my expectation.
Front desk, concierge and service staff are professional, friendly and accommodating when possible. Very reasonable and consistent service.
March 9, 2012
Rated 3 out of 5 by Coolcanuck1 Good Airport Hotel for Price Paid
Hotel is getting a bit dated, but was clean. Bed was very good (and that's what you are there for)
It was very windy outside and you could hear the wind thru the windows (they are older) but not enough to detract overall.
Room service was ordered, but we had to call 45 minutes later and found out they did not have order. Manager delivered it for free in 15 minutes which was a nice touch. Would stay at this hotel if overnighting at LAX in future.
February 3, 2014
Rated 5 out of 5 by Jean44 Great LAX location
Great location for hotel near LAX with long-term parking and shuttle to airport.
May 9, 2014
Rated 1 out of 5 by Schooler92 Would not stay here again
The room was less that expected from a Sheraton. The bathroom door was warped and would not close, the thermostat malfunctioned in the middle of the night and heated the room to 80 degree baking the room. The coffee maker was broken in the room and would not work. When I asked the staff what they were going to do to make up for a horrible night, they said that maybe that could get me a cup of coffee. Not a very positive experience. Would not stay there again.
December 21, 2012
Rated 4 out of 5 by LawyerCat This is a Four Points? Really?
I was very, and pleasantly, surprised at the quality of this hotel. I stayed here because I had an early flight out of LAX, but could recommend it in general. The common areas are bright and well-lit, and the lounge was quite comfortably-furnished. The rooms aren't five-star but you're not at a five-star hotel, what they are is again very comfortably-furnished and equipped. The water pressure was very good and the amenities are better than you'd expect at the price point. Yes the hotel is next to LAX so it's a bit noisy but not as much as you'd think. And it's super-convenient to get back to the airport.
Parking is a bit annoying because you can't really tell where the hotel entrance is so it's possible to put your car quite far away from a door, but if that's my biggest complaint then there's really nothing to complain about.
February 26, 2012
Rated 5 out of 5 by Immen5 Brewsters bar staff is the best
Brewsters has excellent food and a spot on staff. The linguini and clams is to die for!!
July 17, 2014