Rated 1 out of 5 by whatever Disappointing stay
I have always stayed at your hotel and have always reserved that same room type (two queen beds)! On my last visit the room I reserved was not the one (according to the clerk) that was available. He told me that there was only two double beds available. I told him that I asked for two Queen beds for a reason and that I paid for my room in advance to insure that I would receive what I asked for. He told me that when you reserve a certain room type that it is not guaranteed that you will receive it and I told him if I specifically ask for a particular room type and pay in advance that, that is what I should get when check in. I told him that I should not have to go into the details why I need and only reserve this type of room but it is late and my kids are very tired I told him my son is 6'5 1/2" tall and that is why I have to have the queen beds, it is bad enough that he has to share with a 12 year old that is 5'6" and that you don't have two king beds and that he will be hanging off the bed. Me and my three children were so exhausted from our long drive that we had to take that room and when we got there it was too uncomfortable to keep the double beds and we moved to another room later that night appox 1:00 a.m. That room was horrible and we had to move again the next morning I am a preferred gust with your hotel and I have NEVER gone through anything or have been treated like this and I feel that I should be reimbursed for all of my troubles I had this visit. And also the fact that you don't allow guest to park in front anymore even when you have a handicap placard. When I was there that parking lot was not full! Your car police guard instructed my to park in the back and that there was handicap parking back there and when I got there the lot was full except the last couple of rows and that was too far to walk so I drove back and my ticked was charged for nothing and at this point it was very late and I was extremely unhappy!!! Finally I was allowed to park in front and given a small break on parking cost, but what about what I went through with the rooms??????
February 15, 2012
Rated 3 out of 5 by nuttnnyce Clean Hotel
The hotel was over all clean & comfortable. However for the purpose of my stay, I feel the accommodations could've been better. I experienced a couple of not so nice hotel staff. The Wi-Fi didn't operate too good. And I was not pleased with the fact that there was only 1 small rinky dink microwave in the hotel. Not to mention, I stayed on the 5th floor & had to go all the way to the lobby by the security desk just to use it. And there was a fee just to bring a refrigerator to your room. All the money the hotel made off of my church group for my weeks stay, you'd think there would've been some perks for us, but we got nothing!
July 3, 2014
Rated 3 out of 5 by Rick116 Great except no wake up call as requested!
Never got my wake up call I requested at checking missed my flight not happy!
November 15, 2014
Rated 4 out of 5 by TonyM Quick overnight
Quick overnight stay during a layover. Good location near the airport. The rooms were clean and bed was comfortable. Restaurant was open late and food was good. I received my SPG gold amenity for a free drink, but I was not offered a room upgrade (was offered the upgrade at the other 3 Starwoods properties I stayed at on the trip). Great place to stay for a layover. The shuttle to the airport had a long line in the morning though. Make sure you get down to the lobby early enough if you miss one. We decided to just take a quick cab. Got a fantastic SPG rate the week before travelling. Thought it was a great value.
February 11, 2013
Rated 2 out of 5 by Jayrur Four Points Sheraton LAX
Not pleased at all on this trip! This hotel has lost it's luster, I've been cStaying here for year and have never seen such a lapse in services.....I reqeusted a refrigerator for my insulin, asked them to look at the toilet because of the loud hissing noise all night and you guys doulble charged me and when I asked about it, no one return my call or answer my questions.
I have to say that there was one shining star at the front counter....Juan. Juan was a tremendous help and was so polite compared to other front counter personnel.
I'm sure SPG wouldn't be approve of the things I mentioned here. This is not to criticize, but help make things better for other hotel patrons.
April 25, 2014
Rated 3 out of 5 by jep24 Decent airport hotel
A decent hotel for flying out of LAX. It is almost like an extension of the airport as it is filled with airline crews and foreign and domestic tourists. The rooms are very basic even for a four points. I used a suite night award to upgrade to a junior suite as the last five or six times here my platinum status did not get me upgraded. The fitness center is better than what you will find at most four points hotels. There are two airport shuttles that operate and in the lobby there is a display that shows their locations on a map so you have a good idea of how soon one will be at the hotel for pick up. The hotel provides no other local transportation, which would be a nice addition.
May 25, 2014
Rated 4 out of 5 by KB228 You'll Certainly Have No Complaints
Sometimes the Four Points brand can be lacking. However, this is not the case at this great hotel. The staff is extremely friendly and respond quickly to any requests. The rooms are plain and may need updating but they are clean, comfortable, and maintained well. I stayed here for a long weekend while I explored the Los Angeles area. Whereas you aren't exactly going to go for a stroll around the hotel, it is in a great location. Within a very short drive you can be in beautiful Westwood, Santa Monica's beach, or any number of shopping venues. There is a bar at the pool where you can order drinks and food, which makes this a great find for the price. Consider staying here. It's worth it!
September 12, 2012
Rated 3 out of 5 by DSacks Sheraton 4 Points at LAX Parking Issues
This hotel sold out all of its parking both Friday and Saturday nights, representing 2 of our 3 night stay. There was no parking reserved for hotel guests while large events were hosted.
As a guest returning from a long day away it is upsetting to not be able to park and return to the room. Furthermore, the hotel issues parking passes and it was clear that no effort was made by the hotel to provide parking for guests when large functions were taking place.
I would not stay in this hotel again on a weekend, if at all.
Moreover, this same situation occurred when I arrived at the Westin waterfront in Toronto a few years ago. That's 2 strikes. One more and I will likely dump Starwood altogether.
March 31, 2014
Rated 3 out of 5 by wrikabi Lack of Customer Service
Reservation for two nights.Arrival time scheduled for 5am, Flight delayed so I arrived at 7:30. Was told I don't have a reservation because I came late. After sorting that out, went to room and wanted to take shower but there was no soup,body wash, or shampoo in the bathroom. Later that day as I was going out I informed the front desk that there was no soap or shampoo and they said they will bring it up. After coming back there the bodywash and shampoo was there but the room was exactly how I left it, room service never came to change sheets. I informed the front desk and they apologized and said they will send someone to do that. I shouldn't have to be reminding hotel staff to do their job.
November 30, 2013
Rated 5 out of 5 by 1Silverback A STAYCATION IN L.A.
My room was very nicely furnished and located across from the elevators. I appreciated the experience.
November 3, 2014
Rated 4 out of 5 by ninz Good Mid-range hotel
This is a good hotel if you just need a night before you go to the airport. It's pretty busy and it took a little bit of waiting to check in. Just beware that there is no one at the front to help you with your bags, so if you have a lot of luggage then it might be worth it to shell out a bit more for a nicer hotel with a bit more staff help. The parking situation was also not too clear and you have to pay an additional amount whereas some of the other hotels in the area offer free parking. The rooms were clean and beds comfortable. The people at the Brewers restaurant were amazing though!
April 29, 2014
Rated 3 out of 5 by Mauilanw Our experiance
Hotel was clean and the staff was nice. This is an older hotel, need newer window and sound proofing, especially be so close to a busy road and airport . Would like to see free coffee in lobby. Hotel needs to updated in general. Did not meet our expectation of a Sheridan family hotel.
October 27, 2014
Rated 4 out of 5 by rakuhn Better Second Visit Feb 2014
This was our second stay at this hotel in February 2014. First time left us not wanting to return.....this visit was much improved. Received SPG recognition at check in and were given a room on the SPG Preferred floor (6). Mattress in room 624 was good (did not sag in the middle like in 227)...a quieter room overlooking the pool. As before, food and beverages in the bar were reasonably priced, great selections of beer and food was tasty. Shuttle runs from the hotel to LAX about every 15 to 20 minutes. Only complaint was having to wait 20 minutes for the shuttle at LAX to pick us up..
February 24, 2014
Rated 2 out of 5 by HotelLAX Issues
The first issue we encountered was that the bed sheets were stained, it appeared to be blood splatter. Thankfully hotel staff quickly changed the seats. Also the air condition was SO loud we had to turn it off because it was disrupting our sleep. This is not what I have come to expect from a Starwood property, even at a Four Points.
October 22, 2014
Rated 4 out of 5 by Diane314 Close To the Airport and Budget Car Rental
This hotel is right across from the Budget rental car location. It was very convenient to drop off the car the night before my flight and just walk across the street to the hotel. The hotel has shuttle service to the airport every 15-20 minutes so I could catch my early flight in the morning and not have to worry about returning my car the morning of my flight.
The only thing I didn't like was that I couldn't regulate the air temperature in the room. From what I understand, they use a water cooling system and the temperature is either off or on. I was cold so I shut it off and later put it back on. Outside of that the hotel was great, people very pleasant, comfortable and very convenient to the airport. I would stay again.
July 30, 2014
Rated 2 out of 5 by jep24 Good service - tired hotel
The good news first. They were able to accommodate an early check in at 1:00pm the staff was friendly. The bad news. Rooms, especially bathrooms, and hallways are in serious need of an update. There appears to be no recognition of or benefit to platinum status. The check in clerk said i was getting an upgraded room, but the room I received was unworthy of the term upgrade. It was very small and had a connecting door. Walking through the hallways I never would believe it was a Four Points. In short, this hotel fails to meet the standards of other Starwood and Four Points hotels.
August 25, 2012
Rated 5 out of 5 by SeanMc Great stay
Stayed at the 4 Points LAX during my time in Los Angeles before heading out to Hawaii and had an amazing stay. From the minute my girlfriend and I walked in we were greeted by nothing but smiles and pleasantries from the staff. Adam at the front desk was particularly great getting us checked in and set up with an awesome room. Checking out the bar Best brews is also a must with the great selection of beers and nice variety of menu items. Also, Musie ( I hope I spelled his name right) was super helpful in getting us a shuttle down to Manhattan Beach along with our numerous other questions about the area. Overall, great property that we will without a doubt return to and recommend to anyone staying in the area!
March 25, 2013
Rated 4 out of 5 by SocalConsultant Best at this price point
While not as ritzy as other hotels, it is far better than any others in its price range. The staff outrate the building itself, which is a bit dated. They recognise weaknesses though, and mitigate them; as an example, they must realize there are too few plugs in the area where one would iron, thus they have irons with really long chords - which does resolve the issue. A few other examples exist, but the beds are comfortable, the bar and resturant are good, the staff is great - it's not a resort hotel, but it isn't supposed to be. Good work areas, even in the standard rooms.
February 27, 2013
Rated 4 out of 5 by Brian0091 Great customer service!
Great customer service at the front desk and also in the restaurant.However, as many people have mentioned, the shuttle service was quite disappointing. We waited over 1 hour at LAX before calling the hotel who reassured us that a shuttle will be there shortly. Recommendation: if arriving later in the night (after 9pm), call the hotel and ask them when to expect the shuttle
October 14, 2014
Rated 2 out of 5 by Tommo33 Very Average Stay
We stayed one night at this hotel on 31st July and can only describe our stay as average. Be aware when booking you are charged $10 per extra person if there is 3 or 4 of you staying in one room. Check in is 2pm we got there at about 2.15 pm after a 12 hour flight & was told our room wasn't ready & needed to be cleaned as you can guess this didnt go down well after 40 minutes the lady gave us a room we went to the room & it smelt of cigarette smoke so down i go again and get it changed again luckily this one was ok,clean & pretty comfortable for one night & one night only.
August 4, 2012
Rated 1 out of 5 by 1234567890 Terrible service when needed
Specifically asked for email copy of folio...none delivered. Called to request...voicemail runaround. "we will get back to you in 24 hrs" great but I am doing my expense report now....they love voicemail at this property. Not a 1 st class operation.
May 25, 2012
Rated 5 out of 5 by Victor43 A Great LA Airport Hotel
While it was the ability to request a check in at any time and stay for 24 hours for one night's cost that caught my attention since we were arriving at LAX at 6:30 am, this hotel more than met our expectations. The room was available at 8:00 am, it was quiet so we were able to get a few hours sleep that morning, the lunch menu in the bar was varied and the food good, the bellman was able to arrange transportation to the Getty Center and the lady on the front desk (Trish) was helpful and remembered us the next day as we were checking out and asked about the Getty visit.
December 10, 2013
Rated 4 out of 5 by AFofCS Didn't ask for a wake-up call
At 3:20 a.m. I was awokeen by a wake-up call though I had not requested one.
While checking in, I asked the attendant whether or not the hotel provided dry cleaning/laundering services, to which she responded that they didn't. While I was packing and collecting my things I stumbled across the brochure that listed off all of the dry cleaning/ laundering services that the hotel DID provide. I'm not sure why there was confusion on this point.
The two on-site resuarants/bars are over-priced but not bad.
Despite these comments, I had a positive experience overall.
June 25, 2014
Rated 3 out of 5 by zz24 unfortunatly have very unpleasent experience.
i booked this hotel through expedia.com.i arrived on 05/26/2014 upon ckecking in they told me about $19 per day ( about $114 for six days) parking charges because hotel is located by air port.it tooks me more then 15 mins. to find a parking spot. Next morning we woke up with big rashes which i reported and they promised to clean my room.I have noticed that they were not changing the bed sheets every day. Our room has no refrigration.I have my booking in two parts, for 6 nights and for one night. After checked out on 06/01 i came back on 06/04 and checked in to the room had 80 degree temp i informed them about the air condition problem they took almost 3 hrs to find the problem.I am definatley not going back to this place
June 6, 2014
Rated 4 out of 5 by ODtraveler Can improve
The hotel is basically average, no real excellence. I chose it for the price and the distance from airport, but to be honest next time I'll choose a different one, there are a few close to the airport. I had dinner and breakfast at the hotel, service was very slow and food so so. Dinner was ok (I chose a steak), but breakfast was really bad, maybe the worst I ever had in a hotel (I travel a lot and stay at many hotels).
It is not a bad hotel, just needs a lot of improvements.
September 24, 2014
Rated 4 out of 5 by thejacob Great LAX choice!
Four Points to the rescue again for a good, convenient airport hotel. Parking was quick and easy. Food and bar options were excellent. The bar even has a happy hour.
The lobby is a great place to relax and watch sports with friends. And the pool was an exceptional surprise. I'll be back for LAX needs in the future.
The rooms are showing their age. But I was very thankful for the suite upgrade.
October 9, 2014
Rated 5 out of 5 by Ricearoni51594 This hotel was perfect
This was the best hotel I have ever stayed at. The room was beautiful. Every meal that I had was excellent and the staff was so friendly and helpful. Also the 24 hour stay feature was perfect for me. What a great amenity.
July 19, 2013
Rated 4 out of 5 by ozoffline Great Value
After a long trip and early arrival from Australia, we took advantage of the hotel's '24 Hour Check-In / Check-Out' service, which allowed access to our room at 9am. Room was large, clean, and quiet #considering the proximity to LAX#, and a nice pool area. Unless you have a car, there aren't many eating options in the area, but the meals at the hotel restaurant were very good. A fantastic selection of beers was also available in the bar. The breakfast buffet was the best of all the hotels we stayed throughout our 6 week trip to the USA. Would definitely stay again!
October 18, 2012
Rated 4 out of 5 by forcetobeaSPG2014 SPG member?
Mr. Peter Kolla,
I do not understand why I got an email regarding "Welcome me to be a SPG member?" I did not join the SPG program. Plus, no one mentioned about it. It looks like a Front Desk staff use my information to make me to be a SPG member. Mr. Peter Kolla, could you mind to cancel it for me and contact me at my email address.
October 12, 2014
Rated 5 out of 5 by jimr4100 2 Visits
We stayed at the Four Points Sheraton twice.
Before and After our flight to Hawaii. We stayed Jan 19th & Jan 31st. The ability to be close to the airport & use your shuttle is the best way to fly out of LAX. We never have to wait any longer than 20 minutes.
My only complaint is when you offer a discount online from Brewsters Pup at when describing our reservations, I was not able to open or download the deal. Of course they did not know what I was talking about at the bar, because I had nothing to show them. We had supper there anyway?
Jim & Kathy Anderson
February 2, 2014