Rated 5 out of 5 by Saray Staff Reviving Sheraton Service Promise
It's been a while since I encountered a Starwood property staff member trying as hard to keep their guests happy as Lizette at the LAX 4 Points. All hotels provide sleeping arrangements, TV, Internet and breakfast - it is the staff that makes a difference. I hope Sheraton goes back to their often neglected Service Promise - this hotel is on the right track!
June 25, 2014
Rated 4 out of 5 by AFofCS Didn't ask for a wake-up call
At 3:20 a.m. I was awokeen by a wake-up call though I had not requested one.
While checking in, I asked the attendant whether or not the hotel provided dry cleaning/laundering services, to which she responded that they didn't. While I was packing and collecting my things I stumbled across the brochure that listed off all of the dry cleaning/ laundering services that the hotel DID provide. I'm not sure why there was confusion on this point.
The two on-site resuarants/bars are over-priced but not bad.
Despite these comments, I had a positive experience overall.
June 25, 2014
Rated 1 out of 5 by hr1010 front desk needs additional training
called 1-800 number to place a note to add my daughter to the reservation and let her check in upon arrival 3:30 am on July 22nd. Front desk unable to retrieve note and would not check my daughter in. Fortunately, she was able to track me down and problem resolved. Four Points LAX then proceeded to charge my credit card for 2 additional nights I did not stay there. I still have not been contacted by accounting to correct the error.
June 24, 2014
Rated 3 out of 5 by RodGal55 Its ok if you are just looking to sleep
The hotel is old and could use some updating. I get the "California" decor in the rooms. However white tile is long gone. The housekeeping crew forgot to clean our room and we had to call it was after 5:00pm and we had been gone since 8am. The breakfast buffet was priced reasonable.
June 24, 2014
Rated 4 out of 5 by RMP55 Very comfortable stay close to LAX
This hotel was recommended and lived up to the recommendation. Staff was responsive and the room was very comfortable.
June 24, 2014
Rated 5 out of 5 by Ronald1818 New Discovery
I frequent LAX a couple times per month, and like to stay near the airport. This hidden gem of a hotel has for some reason passed by me for 10 years, but now that I found it, will likely be my preferred hotel destination at LAX. The staff was unbelievably friendly and accommodating. The rooms are of adequate size and quiet. parking is easily found on the adjacent hotel owned property. A bit expensive, but very convenient. The pool is of good size and quiet too. There is a pool-site bar. Outstanding.
June 23, 2014
Rated 4 out of 5 by Angela1955 Four Points has great comfortable beds.
The first night's stay was interrupted by the squeak of the hotel fan located outside our window which was room 306. I requested another room the following morning, which was granted, thankfully. Other than that, the room was good.
June 23, 2014
Rated 2 out of 5 by christieb31 Filthy Room
This was the worst Starwood property I have ever stayed at. It appeared remodeled on the website but the room was old and filthy. The linens were so cheap and the towels were as well. The bath tub was stained and looked disgusting and the duvet was stained as well with black gunk. I will never stay at this hotel again.
June 23, 2014
Rated 5 out of 5 by CVGWorldTraveler Great stay for a long layover...
Our family of four flew into LAX from Australia in the early morning and had a long layover for a redeye connecting flight. This Four Points was a perfect choice to get some sleep, relax, and have a meal before our flight. When we arrived at the hotel, I was a bit worried because we had requested the 24 hour check-in option but they didn't have a double room ready. Thankfully, the SPG clerk found us an available room with a king + sofa bed, which worked out great. We had an enjoyable stay, getting several hours of sleep, an hour or so at the pool, and a tasty meal at Brewster's before heading back to the airport in the evening. Shuttle service was good too. Well worth the $$$ and I would certainly recommend this hotel for anyone who has a long layover or needs airport proximity.
June 22, 2014
Rated 5 out of 5 by Budha191 We Love our Stay!
The hotel was better than waht we expected. They had a car rental on location and laundry mat, if needed. The staff was very accomodating and nice.
We are making plans to return the last week in July and we are already looking at rates.
June 18, 2014
Rated 1 out of 5 by LauraandAmanda2012 SHOULD NOT BE IN STARWOOD PROGRAM
Horrible SERVICE: Room attendant walked in unannounced and Lawrence, the "On duty Manager" told me, a platinum member to "Shut-UP."
Oh but they did offer a free breakfast?
NEVER stay here.
June 15, 2014
Rated 4 out of 5 by Ambre82 Wonderful Staff
This hotel was just fantastic to us. We arrived in the middle of the night and the hotel we booked didn't have our reservation and had no available rooms. We turned up at The Four Points and they were just fantastic from the moment we arrived.
The food (room service) was the best I have every experienced. Would definitely recommend to people.
June 12, 2014
Rated 3 out of 5 by Daisypower2 Staff Response
I have made calls over 2 days to the accounting department to resolve an issue with my bill, and no one calls back?
Also, when I checked out, the front desk said they will email the bill but didn't.
June 10, 2014
Rated 3 out of 5 by garice21 Nice hotel for short stay
This is a quality hotel for 1-2 night stay. Not a lot of Kid friendly things. Check-in was a little disjointed, chaotic and slow; The conference going on was very disruptive to arrival/check-in; Rooms and staff were good to above average. Shuttle to airport was timely and efficient. Parking was average at best. Excellent Park, Stay & Fly package.
June 10, 2014
Rated 5 out of 5 by Thomas2014oo Good hotel to transit
Nice hotel. I will stay there again next time in Los Angeles.
June 10, 2014
Rated 3 out of 5 by zz24 unfortunatly have very unpleasent experience.
i booked this hotel through expedia.com.i arrived on 05/26/2014 upon ckecking in they told me about $19 per day ( about $114 for six days) parking charges because hotel is located by air port.it tooks me more then 15 mins. to find a parking spot. Next morning we woke up with big rashes which i reported and they promised to clean my room.I have noticed that they were not changing the bed sheets every day. Our room has no refrigration.I have my booking in two parts, for 6 nights and for one night. After checked out on 06/01 i came back on 06/04 and checked in to the room had 80 degree temp i informed them about the air condition problem they took almost 3 hrs to find the problem.I am definatley not going back to this place
June 6, 2014
Rated 5 out of 5 by KAMII Always a pleasant stay
very close to LAX and provides a courtesy shuttle. staff always friendly and responsive. large outside heated pool with loungers and tables. housekeeping always available and so hard working. always made to feel welcome. food available early and late. enjoy seeing same staff at front desk and in the dining room. says a lot about the hotel practices.
June 4, 2014
Rated 5 out of 5 by bigal358 the hotel has great features
my wife and my self came back to the room Sun. afternoon about 3 p.m. the room was made up but there was no hand towels, no coffee, or tea,and there was coffee under the coffee pot and on the tray.We had to call the front desk to send some one to clean the rest of the room.
June 4, 2014
Rated 4 out of 5 by stephmag Just what we needed
Hotel was perfect for getting to and from airport and having a place to keep the car. For the price, it was a no brainer. I was expecting a room a little more up to date and quiter. We could hear all the noise outside our room all too clearly. Other then that, everything was fine and we would stay again.
June 1, 2014
Rated 1 out of 5 by klmarquez WORST Four Points EVER!!!
The customer service was nonexistent. They wanted to charge me to use a wine bottle opener, overcharged me for an extra night as they didn't take into account the booking deposit that was already charged to my account. Left 4 messages to speak to a manager and have not received a call back. I will never stay there again and I will be placing a horrible review on Yelp. Stayed last year at this hotel and had a good experience. Apparently there is new management and it is obvious.
May 30, 2014
Rated 3 out of 5 by RikiJay Checking in issue
Check in time is normally 3:00 p.m. Because my party was arriving earlier, I called on the day of arrival to request a 2:00 p.m. check-in. The hotel representative assured me that would be fine, took relevant details, and said he would make a note on our reservation. Upon arrival, we were told there was no early check-in and that no notes re early-check-in were on our reservation. Nothing could or would be done to accommodate us. So we cooled our heels in the lobby for an hour.
May 29, 2014
Rated 2 out of 5 by Taji2014 I would not stay here again
First, there was no one at the Starwood check-in station-it took about 5 minutes before someone came out. I had called the hotel to inquire about parking ad was told it was $19 dollars a day and the front desk would take care of it. When I went to checkin, the person said they don't do park and fly anymore. He said there were no way to do it except to go on the computer and find it through a third party vendor. It was already 8pm and our flight left at 6:45am the next morning. He said there were no notes that I had talked to anayone at the hotel and I hadn't written the woman's name down (i subsequently found it when I returned after our trip). I paid the $219 for the night and called Starwood imediately to get my points refunded. The starwood rep said that the person at the front desk should have worked something out. Usually they don't refund points after checking in but this case they would.
There was no bellman at the entrance to the hotel and I had to go inside the hotel to find someone to help.
I feel the service is bad and staff is not responsive to guests need. I will not stay here again.
May 29, 2014
Rated 4 out of 5 by Cardinal11 Hotel with great location
Good hotel with nice rooms and a very good location if traveling through LAX. Well managed with good staff.shout out to Tyrone w. Thanks a lot .
May 25, 2014
Rated 3 out of 5 by jep24 Decent airport hotel
A decent hotel for flying out of LAX. It is almost like an extension of the airport as it is filled with airline crews and foreign and domestic tourists. The rooms are very basic even for a four points. I used a suite night award to upgrade to a junior suite as the last five or six times here my platinum status did not get me upgraded. The fitness center is better than what you will find at most four points hotels. There are two airport shuttles that operate and in the lobby there is a display that shows their locations on a map so you have a good idea of how soon one will be at the hotel for pick up. The hotel provides no other local transportation, which would be a nice addition.
May 25, 2014
Rated 4 out of 5 by bobalink Value
The location from the airport and the close by rental cars makes this hotel ideal. Did find a musty smell this time. The mattress was a bit on the soft side compared to other Sheraton properties.
May 23, 2014
Rated 5 out of 5 by Beatriz03 Fabulous and restful stay
Excellent accommodations. Great room rates. Staff was extremely professional and friendly.
May 21, 2014
Rated 3 out of 5 by TNnVA It was ok
Starting off with my check in as a Platinum SPG member I was told no rooms were available and would not be for about 2-3 hours. 1 room did open up within minutes but the location was HORRID. Directly around the corner from the elevators and directly above the Main Lobby entrance of the hotel on the 3rd floor. This hotel is showing its age quickly, the "updated" rooms in the West Tower are ok. the bathrooms are very small and the tub drained very slowly so I was standing in water while taking a shower.
I did dine at the "Best Brews" restaurant in the hotel. The Bartender was a soft spoken polite lady who seemed to be just getting her bartender feet under her. She was prompt with service. However as the area began to get a little busy the Bar Manager began working behind the bar also and whenever the Lady who was helping me at first would do something he didn't like he would correct her and ridicule her right there in front of the patrons at the bar, VERY UNPROFESSIONAL. He was not approachable or polite to speak with either as I attempted this. I have worked in the Bar/Restaurant/Sales business for years and this guy does not belong there with his attitude. After I paid for my $16 mediocre hamburger and $14 for 2 12oz drafts I made my way to my room to relax as I had a 0600 flight the next morning.
around 2300 I was awaken to people running up and down the hall way, yelling and screaming. I called the front desk and informed them what was going on. Within 15 minutes it stopped, so I thought. Come to find out the noise continued to outside the front lobby door area, directly below my room. I called back down to the front desk and was told "we removed the noise from your floor, we cant remove them from the hotel, at least they are outside now have a good night" finally at 0300 the next morning it stopped I feel asleep and my alarm woke me at 0330, great for a cross country flight. I went to the front desk and checked out and inform the front desk staff what happened it almost seemed I got a "whatever" reaction. Hotel shuttle due to run every 15-20, that needs to change to more like 45min. I understand their is currently route/construction times at LAX right now but at 0400 I highly doubt it should take 45 min for a shuttle to stop at 2 hotels and go 2 miles to the terminals.
The last time I Stayed at this property was June 2012 and now I remember why it was so long.
May 19, 2014
Rated 4 out of 5 by Ozscot Good airport hotel
Met our expectations and needs at short notice. Staff were friendly and helpful.
May 18, 2014
Rated 3 out of 5 by ShayH1942 Average experience
The beds were comfortable but the bathroom was small. There was no refrigerator in the room or microwave. The internet was not working on my ipad so I notified the desk and they gave me a number to call for teck support . I called but didn't get any response. The food in the cafe was ok but would not recommend it.
May 14, 2014
Rated 3 out of 5 by LMU2014grad short stay
We were quoted different rate when we
booked. We were told Valet parking was included in $15 rate , because of supposed
special LMU graduation promotional rate.
May 12, 2014