Rated 2 out of 5 by davekc Mold in the bathroom plus other issues
I've stayed at this hotel in the past and thought that the experience was fine. This time however, there was mold in the bathtub, the noise level quite high and the parking lot exit was broken. I rented two rooms, one for my daughters and the other for myself. The other room, for my daughters, was full of cigarette smoke and we had to request a move. I'm so disappointed in this last stay.
I tried calling about the mold in the bathtub but was put on hold for so long I hung up.
My room was 266 - cleanliness is one thing but mold is a HEALTH issue.
January 29, 2014
Rated 2 out of 5 by Stepfy beds need replacing
Beds need upgrading. Fell into the middle as soon as I laid down. bathroom is small yet adequate.
April 14, 2014
Rated 1 out of 5 by 1234567890 Terrible service when needed
Specifically asked for email copy of folio...none delivered. Called to request...voicemail runaround. "we will get back to you in 24 hrs" great but I am doing my expense report now....they love voicemail at this property. Not a 1 st class operation.
May 25, 2012
Rated 4 out of 5 by HN72 The lady receptionist was really helpful!
I was on my transit route to Bangkok. I only needed about 7 hours of resting between my flights, since my next flight was on midnight and I carried 2 big luggage.
I wish you had a short transit package for SPG members at least.
But the lady who was helping me with the registration was really helpful. At least I could still enjoyed my very short time at the hotel.
April 1, 2014
Rated 5 out of 5 by Ricearoni51594 This hotel was perfect
This was the best hotel I have ever stayed at. The room was beautiful. Every meal that I had was excellent and the staff was so friendly and helpful. Also the 24 hour stay feature was perfect for me. What a great amenity.
July 19, 2013
Rated 4 out of 5 by robgra Another good experience
Second time in this hotel, and second good experience.
It is close to the LA airport, staff is friendly and competent.
Good management of packages sent to you by mail.
To come back.
April 10, 2014
Rated 4 out of 5 by ozoffline Great Value
After a long trip and early arrival from Australia, we took advantage of the hotel's '24 Hour Check-In / Check-Out' service, which allowed access to our room at 9am. Room was large, clean, and quiet #considering the proximity to LAX#, and a nice pool area. Unless you have a car, there aren't many eating options in the area, but the meals at the hotel restaurant were very good. A fantastic selection of beers was also available in the bar. The breakfast buffet was the best of all the hotels we stayed throughout our 6 week trip to the USA. Would definitely stay again!
October 18, 2012
Rated 2 out of 5 by Disappointed2014March Staff not very attentive. Rooms just okay.
I was disappointed. This hotel is not up to Sheraton standards. The staff members were not friendly and were quite inattentive. When we arrived, we tried to valet park the car and get help to our room...After 20 minutes of waiting and having no one show up, we parked ourselves and carried up our luggage. The woman at the gift shop was bothered by our presence, even though there was no one else there at the time. When I ordered room service in the morning, they got three things wrong...and it took about an hour to deliver substandard meals! The parking lot was VERY crowded at night. When checking out, there was a woman who was literally crying to a manager about how poor her service had been. The person who checked us out did not even bother to ask us how our stay was. We were there less than 24 hours...I will not be booking here again.
March 16, 2014
Rated 3 out of 5 by metp Needs updating
Location to the Airport & Rental car companies is great, The lady that checked us in was very nice and friendly, the food in Brewsters bar was very tasty, i did get my drink spilled over me by the server who was apologetic but never offered to replace the spilt one.
The only issue i had with the hotel was the bathroom, when we checked in the lady told us it was a deluxe room, there was nothing deluxe about it , the room was clean but old and dated, the bath tub was stained and had been painted and the paint was chipping off, it put me off wanting to get in it.
April 30, 2013
Rated 3 out of 5 by Birdie This hotel needs more attention
I've enjoyed the hospitality of Four Points Sheraton at LAX several times in the past. However, this stay didn't live up to all my expectations. My room was not really ready for an occupant as the temperature in the room was 90 degrees. I was too tired from traveling to ask for a different room. I simply turned on the AC & hoped it would cool down fast. The temp in the room was never comfortable either too cold or too hot. I should have gotten another room. To add to my discomfort the coffee maker malfunctioned and only half the coffee made it into the cup the rest went all over the tray & top of the refrigerator. Disappointing & not like my other visits. The hotel is good but the staff needs to pay more attention to details.
May 19, 2013
Rated 3 out of 5 by SMF1967 This hotel is a good price/value
I've stayed here before and am generally pleased with the price/value I received. This particular stay was a bit sub-par given my room's thermometer wasn't working properly so any attempt to heat the room only made the room cooler. Upon waking in the middle of the night it was 60 degrees with the heat on high and thermometer set at 70. We called to let the staff know, but didn't want anyone in the room at that hour and assumed it would be dealt with after we left. Given I spent a suite night award, this was clearly disappointing to be uncomfortable all night.
January 4, 2013
Rated 4 out of 5 by Jaydeep Worst Hotel Shuttle Service
I had a worst shuttle service experience with Four points at 9750 Airport Blvd. I landed in LAX airport at 9:45 PM PST on 05/16 and called your front desk and they said it is in every 15 min. Waited till 10:45 and no shuttle and then called your front desk they said it is on its way. At 11:15 PM Called them and asked them the status and your associates told me “Don’t yell at us” we don’t know but it will come. What a customer service!!!!! . After another 30 min took a cab and finally went to the hotel at 12:03 AM and told the fact and your associate told me “We apologies for any inconvenience” very easy to say and all issues are gone with this comment. As you manager you better look into your service.
May 18, 2013
Rated 5 out of 5 by Roami26 New General Manager...but SAME GREAT HOTEL and SERVICE!
I stay several times a year at the Four Points by Sheraton - LAX. This stay, I learned there was a fairly NEW General Manager. I was very curious to see how things may have changed. I was pleasantly surprised to learn that the front desk staff was just as professional as always...(Liz is exceptional), Platinum recognition was superb...and the restaurant was as accommodating as ever - even serving up a "last minute: hummus platter for a tired and famished guest! (The food is quite tasty at the restaurant with ample portions), The gym is adequate (but could use more sanitizer containers throughout the gym area). The pool area is the best of any Four Points I've seen. It even offer little cabanas! This hotel remains a great option when staying in the LAX area. Peter had some pretty big shoes to fill replacing Phil as the GM. Nice job!
March 9, 2014
Rated 4 out of 5 by mpg808 Excellent for the price
The best thing about his hotel is that there were good dining options until quite late at the bar, including vegetarian and vegan food. I like the ease of access to the fitness center.
April 4, 2014
Rated 5 out of 5 by Holytoledo7 NICE PLACE TO STAY BUT DON'T LEAVE ANYTHING BEHIND
Everything passed my expectations because the first time I stayed we were given a room on the East side which is way too small, especially the bathroom. This time our room was spacious and beyond comfortable. I had to run after the housekeeper for face and hand towels, coffee and sugar. I left a medical toileting tool behind and called the hotel back right after I left and was told it would be listed and put in lost and found, but housekeeping CLAIMED they didn't find it. Don' t leave anything behind thinking you will get it back because you won't!!!
July 4, 2012
Rated 4 out of 5 by PeteH Convenient!
Arriving late from the east coast and continuing on the next day, the location and services are perfect.
Traveling separately, my wife & the kids stayed here the night before and arrived to find the "upgrade" was because they'd given our two bed reserved room away. 3 in a bed not possible. The youngest slept on the couch and manager bought them breakfast as an apology. Thank you.
When I arrived we walked right up to SPG desk and checked in. I was in my room before the person at the next desk was likely even finished checking in.
April 20, 2013
Rated 5 out of 5 by nedf another great stay here
this is my go to hotel at lax. i have tried a few others but always end up coming back here. check in is easy and friendly, all the amenities are close by ie the pool,restaurant. great fast free shuttle from ax. the heated pool is always nice coming off a long haul international flight, or getting to have a dip before hand. brewsters is a bit pricey, but that is my only real issue with this. i love this hotel
March 12, 2014
Rated 3 out of 5 by Tex93 not up to my expectations...
I have stayed at this property on previous occasions, it is close to LAX, and most of the car rental pickup and return locations. Previous visits were always fine, however, this time a number of items didn't meet my expectations. I had booked a king bed room, but was provided with a double queen bed room, and wasn't allowed to switch rooms, after I asked the front desk attendant to do so.
The room itself wasn't clean, floor had debris by the window and it appeared the linens on one of the beds hadn't been changed. The bathroom was missing the bath soap, and the toilet paper holder was hanging by a thread.
On a positive note, the bar as always staffed by friendly and professional bartenders, and the selection of beers, and bar food is outstanding.
January 31, 2013
Rated 3 out of 5 by rakuhn No SPG Recognition at Check In
We received no acknowledgment of our SPG Gold status at check in. Room 227 was neat and clean but the mattress sags in the middle and needs to be replaced. Shuttle to/from LAX worked well for us...runs every 15-20 minutes. We were also quite happy with food, drinks and service in the bar. Large selection of beers. Drinks and food in the bar were moderately priced and service was good. Staying overnight again in two weeks...anxious to see if the SPG experience is better the 2nd time around.
February 6, 2014
Rated 3 out of 5 by Disappointed1957 Not what was expected
Booked one night stay due to close proximity to airport 2 rooms booked Confirmed as
King . We were taken to some back shabby part of the hotel The rooms were 2 doubles and the mattress springs were shot so the bed squeaked when you sat on it. The sheets would no longer be considered white more like grey. I Do not consider this 4 star
Hotel if all rooms like this
March 16, 2014
Rated 2 out of 5 by pixee disappointing hotel
My husband and I are gold starwood members and only stay at starwood properties. Due to cancellation of flight we did not arrive until 3:00 am. I could not believe the condition of the hotel. It looks as if there has not been any updating for 20 years.
The room was clean, but the hallways felt shabby and dark. We had a return reservation at the hotel that I tried to change, but was told there would be a charge.
March 7, 2014
Rated 2 out of 5 by zolo25 Rain leaked through windows
We picked a hotel near the airport that was reasonably priced so we thought but when we checked in, we were told that it would cost us $19.00/day to park which wasn't disclosed when we made the reservation. The windows leaked during a rain storm and all we heard was the water dripping all night.
November 23, 2011
Rated 3 out of 5 by ChrisCC12345 Needs update:
I stayed in a 4 Points in Asia and was very impressed so I came to this hotel with high expectations.
The staff was very friendly and rooms clean, but the LAX hotel needs a complete face lift. They basically took an old tired hotel and put a 4 Points sign on it. The facilities are worn, old, tired, and completely dated.
That said, they did do a good job on the beds so if you are just looking for a functional hotel at a good rate close to the airport then this passes.
February 12, 2014
Rated 4 out of 5 by Chuck61 Very accommodating management
After a redeye flight from Hawaii to Los Angeles that arrived at 5 AM in the morning, I called the hotel manager to see if as a Starwood Preferred Guest gold member I could get early check in. Management informed me that they would not be able to accommodate me until about 830 or 9 AM in the morning. We stopped at the restaurant for the early-morning breakfast menu and by the time we were finished with eating our hotel room was ready. I felt that they didn't outstanding job of accommodating us as early-morning arrival guests!
August 27, 2013
Rated 5 out of 5 by Devon Excellent Service
From the moment I got to the hotel the staff made me feel very welcome. I had just completed a 6 hour drive and it was very late and I was very tired. I wasn't able to find parking at first and then one of their kind staff escorted me and my vehicle to another lot and walked me back to the lobby. They got me checked in quickly and helped me get settled in. Aside from the loud street noise, my room was great. Super comfy bed and super clean room. They also have a neat restaurant/bar with lots of really cool beers.
November 11, 2013
Rated 3 out of 5 by TJK43 Four Points Sheraton
Worst property in this brand I have stayed at. Would not return
March 29, 2014
Rated 4 out of 5 by dgw355 Reservation Problems
We initially made our reservations with the understanding that we had a park and fly on both ends of our trip. When we got there for our first night we found out that the hotel personnel that made our reservations messed it up and had us for two nights but only the first 14 days of our trip included as part of the park and fly package. We had to change the second night's reservation at the end of our trip to a park and fly package. The front desk personnel were very accommodating and corrected the situation quickly.
August 11, 2012
Rated 1 out of 5 by djb56 Worst room I have had since 1974
Lights did not work over desk (fixed). Found a dirty sock and guitar string (obvious) in luggage area. Someone was to come clean it up, never showed up. Looked like coke was spilled next to tub. Room party on my floor or down a floor from 1:30 till I left at 4:30, called front desk to complain they said they would send security but noise never stopped. Asst. manger gave me room for half rate but was still not worth it. Only needed room for a few hours sleep to catch plane in the morning, that did not happen.
October 14, 2013
Rated 5 out of 5 by Sipa excelent accomodation near LAX
I think the hotel is a very good option if you are looking for a trip to LA area.
When considering the services and the cost, I think it's one of the best options.
It was nice to get guidance on using the facilities available.
The ugrades available for Preffered Guests are very nice.
The free shuttle from/to the airport is very convenient.
To reach varous points in the LA area, you can use the buses stopping within longer walk distance from the hotel. There is a bus reaching Santa Monica within 10min walk.
February 10, 2013
Rated 5 out of 5 by ps3646 Great staff, great service, great location!
I have stayed in this hotel when traveling alone on business, when traveling with family, and most recently when traveling with the family dog..which was a first for me.
In every instance the booking process was easy, the staff helpful and accommodating, and the service always friendly and professional.
And the 24-Hour Check-In / Check-Out service is a fantastic innovation that anyone using LAX should look into.
I will definitely stay here again, and regularly recommend it to my traveling friends.
July 30, 2012