Rated 5 out of 5 by explorer1000 park and fly use
We decided to stay overnight before our early morning flight out of LAX and leave our car parked while we were gone - park and fly. It worked out well. The shuttle took us to the airport and picked us up after we flew home. The only thing that was disconcerting was the gook I found on my car's front window. Pollution? Jet Fuel? Whatever it was, it made it hard to see and was hard to remove. This isn't the hotel's responsibility but perhaps covered parking would have been better.
August 11, 2012
Rated 5 out of 5 by DavidC2014 Great staff
Second time staying here. I realized I left my ring only after I checked out and was driving away from hotel for about 20minutes. I called the hotel and was promptly connected to the security office. The security staff, Michael responded quickly and retrieved my ring and kept it safe until I drove back. I want to thank him again!
July 30, 2014
Rated 4 out of 5 by Fi0na Excellent staff and comfortable rooms
Had an excellent check in and check out experience, very friendly and helpful staff everywhere except at breakfast. We said it was included in our room rate and was abruptly told to 'get a voucher'. Airport shuttle driver was brilliant in both directions, very helpful with luggage. Was great to have the guest laundy facility. The 24 hour checkout service is fantastic and much appreciated. Restaurant menu needs more options for dinner. Overall a great stay and I would return.
January 10, 2013
Rated 3 out of 5 by LDM1961 Not a great experience
Took far to long to check in hotel (30 minutes). When I finally got my room it was 2 double beds when my reservation was for a king. Had to go back downstairs. Front desk manager told me he woiuld "upgrade" me for free. Got to new room and I could not tell what the upgrade was. Got a King bed but room size was smaller. Then when I checked out I noticed my room charge was $30/night more than what my reservation stated. So I guess I did get charged extra. Will never return.
June 13, 2013
Rated 3 out of 5 by ChrisCC12345 Needs update:
I stayed in a 4 Points in Asia and was very impressed so I came to this hotel with high expectations.
The staff was very friendly and rooms clean, but the LAX hotel needs a complete face lift. They basically took an old tired hotel and put a 4 Points sign on it. The facilities are worn, old, tired, and completely dated.
That said, they did do a good job on the beds so if you are just looking for a functional hotel at a good rate close to the airport then this passes.
February 12, 2014
Rated 4 out of 5 by Lisaann Great Airport
Very pleased with this hotel and location will definetely stay here again.
August 19, 2014
Rated 3 out of 5 by Loyalist Road hard put up wet
Stayed for convenience due to early departure from LAX. Very convenient to return rental car and shuttle to airport. Room is dated and feels more like an hourly rental than overnight place. Place needs serious makeover.There are two other SPG properties nearby that are cleaner and less dark and dingy.billing department needs to be more responsive. I am used to having my folio automatically emailed to me, but After two calls and email I am still waiting for final bill.
October 30, 2013
Rated 4 out of 5 by Johnny5 Stay and park worked out well
We stayed overnight before a trip to Hawaii. The room was in OK shape - carpet had some kind of stain - but the bed was very comfortable. Shuttle to the airport was fine. On our return we had to wait quite a while for the shuttle. Extra day parking charge (beyond the 7 day included with our rate?) was a decent deal. At checkin the front desk agent was very helpful and gave me the "7 days parking" rate vs. the one I had booked (for up to 14 days.) Saved me a few bucks!
March 28, 2013
Rated 4 out of 5 by Emery Convenient
Hotel is near airport and car rentals so a good place to arrive or leave. It is very comfortable and has good facilities. The only negative point is that the microwave for guests should be cleaned every now and then. I stayed twice in the space of a couple of weeks and both times i warmed my son's milk up in a microwave that stank of reheated burgers form the local burger king and was covered in all sorts of sauces and stains. But my son enjoyed his milk all the same!
September 2, 2012
Rated 3 out of 5 by SanDiegotoHawaii Hotel is Tired
Hotel is really run down. I try to find Sheraton properties as their gym is usually good.
August 18, 2014
Rated 3 out of 5 by Virginia nice Staff -Adequate accommodations
We stayed here one night before an early flight. It met our needs. It is shop worn and kind of a "no frills" hotel but was ok for 1 night. The bed was very comfortable and the restaurant within the hotel had a good dinner. The front desk staff was friendly. I like the free bottle of water, the fridge in the room and coffee and USA TODAY paper. We would stay there again for an early flight and convenient to be able to leave our car there for a week while we're away.
June 1, 2013
Rated 1 out of 5 by Supermom808 Would not recommend this location
I stayed 2 nights at this location. The first night i had a great rest and the amenities were adequate. I only had 1 garbage can in the whole room which made it difficult. I would suggest this hotel put a garbage can in the bathroom as well as the one in the main room. Also my shower plugged up and we all bathed in 2 inches of soapy water. I called and a plumber was sent up and fixed the problem. He was the nicest and the only person i encountered during my stay that apologized for the inconvenience. The next night was worse. I returned to my room @ 6pm and my room was not cleaned. I called guest services to advise and ask for someone to come and clean my room. Whoever I spoke with asked me 3 times if i as sure I did not have my "Do NOT DISTURB" SIGN on. i said no, no and NO as i stared at the sign hanging on the BACK OF MY DOOR!" How rude to insinuate that i was lying! To add insult to injury I rerturned over 3 hours later and my room was still dirty!!! By this time it was 10pm and i was tired and decided to give up and asked for some towels and amenities so i could just go to bed as I had an early wake up the next morning. That took 45 minutes! Not once did anyone apologize for inconveniencing me! The luxury of staying in hotel is being able to return to your room after a busy day to a room that is clean and comfortable. To my disappointment this did not happen. Because of my experience, I would never recommend this location to anyone..
August 26, 2014
Rated 1 out of 5 by Angela44 Unpleasant experience
This hotel is in need of upgrades. Door to room was extremely difficult to open. Overall hotel appeared dirty. I had an issue with the conceirge which was not taken seriously by staff. I recommend staying else where. Entire experience at this hotel was unpleasant.
August 4, 2014
Rated 4 out of 5 by BusinessTraveler567 It was OK
Got a crummy room that was like a cubicle with a glass wall to the hallway with no drapes! Got upgraded at no charge to what I was expecting in the first place. Tight parking spaces, 2 towels per room, 1 complimentary water bottle after being promised two. Slow elevators. Staff was nice though. Had trouble reaching them by phone. The phone rang and rang. Amazing the price given the quality of the hotel.
June 28, 2014
Rated 4 out of 5 by nvragn Hotel Shuttle is Awful
I stayed at this hotel the night before an early AM flight. The price for the room was very reasonable. They have ample self parking that is priced well if you choose to leave your car. The shuttle service is advertised as leaving every 20 min.
Getting to the airport was a breeze, shuttle on time and quick trip to LAX. The return trip did not go as well. I waited 45 minutes at the "Hotel Shuttle" stop on the median at LAX.
This hotel competitors were there picking people up and dropping them off at least three times while I was waiting. After 20 min I called the hotel and was told that the shuttle would arrive in seven minutes. That seven minutes turned into almost 25 more minutes.
When I got to the hotel, I received a very shallow (can't be bothered) apology from the manager, who tried to place the blame, saying that the shuttle service is an out side service.
I will never patronize another Starwood property.
July 11, 2014
Rated 3 out of 5 by MattC TV Not working
Only a few of the channels on the TV were working properly. A staff member came up to look at it but offered no solution and blamed it on DirecTV.
August 13, 2014
Rated 3 out of 5 by BJDJ This hotel is so convenient.
The first room assigned to us smelled so bad like it was a smoker's room. Please fix the elevator. Our bathtub did not drain well.
August 13, 2014
Rated 2 out of 5 by Michelle4 Needs a reno
We stayed on a corporate rate and I think they decided with a low rate to give us the oldest rooms. My room had a cracked sink, which didn't drain well. The shower was very slow to drain and in a 10 minute shower the water was above my ankles. They tried to cover what was probably a smoking room previously, with a deodorizer that just made it worse. Their website says they did renovations in 2011 but that is misleading since not all the rooms were renovated.
February 23, 2013
Rated 5 out of 5 by Roami26 New General Manager...but SAME GREAT HOTEL and SERVICE!
I stay several times a year at the Four Points by Sheraton - LAX. This stay, I learned there was a fairly NEW General Manager. I was very curious to see how things may have changed. I was pleasantly surprised to learn that the front desk staff was just as professional as always...(Liz is exceptional), Platinum recognition was superb...and the restaurant was as accommodating as ever - even serving up a "last minute: hummus platter for a tired and famished guest! (The food is quite tasty at the restaurant with ample portions), The gym is adequate (but could use more sanitizer containers throughout the gym area). The pool area is the best of any Four Points I've seen. It even offer little cabanas! This hotel remains a great option when staying in the LAX area. Peter had some pretty big shoes to fill replacing Phil as the GM. Nice job!
March 9, 2014
Rated 5 out of 5 by AntonChad Best Value at LAX
As an LAX based airline Captain I have a need for a short overnight or daytime sleep prior to my flights. I use the 4 Points LAX. I know I will be greeted warmly and in a quiet, clean room with an awesome bed within minutes of stepping off the airport shuttle bus. Every time I walk through the lobby at least 3 hotel staff greet me and ask if I need anything and then thank me for staying. I stay at least 3 nights/days per month. It is my home away from home.
November 15, 2012
Rated 2 out of 5 by ksymjksykes Not what you would espect
This certainly isn't what you would expect from Sheraton (4 points or not).
I was moved to three rooms and just settled in 3rd room to avoid further aggravation. Old, run down, water stains on ceilings, popcorn ceilings, stains on carpet/walls/furniture/bedding/pillows... too many to list.
July 28, 2014
Rated 3 out of 5 by Lorna123 Very loud hotel
My room looked out onto the main entrance of the hotel. The windows of the hotel are the old, flimsy type. So I had to listen to every car and bus drive up through the night, as well as voices and car doors slamming. On top of that, each time someone near my room closed their door, I heard and felt a loud thump. And the walls were thin, so I could hear my neighbor coughing. Not coming back here.
June 26, 2014
Rated 5 out of 5 by Roami26 Always dependable!
Whenever my travel plans take me to Los Angeles, I try to stay at the Four Points by Sheraton - LAX. Yes, there are other hotels, including SPG hotels at which I could stay in the LAX area. HOWEVER, I can always depend on the staff at this SPG hotel for a great stay. If you're a frequent traveler, DEPENDABILITY, COMFORT and RECOGNITION, all count toward your satisfaction. Again, as always at this hotel...I thank this team for a job well done. Just love it!
September 12, 2012
Rated 3 out of 5 by Axel33 Air con
The hotel was alright overall. Very near LAX, which was great. The front desk was polite and welcoming which is always lovely. The bell man, not so much and had to wait quite a while for service.
My main issue was with the air-conditioning in my room. There was no way to keep the room at a somewhat comfortable temperature. If the AC was on the room would get really cold, very fast and vice versa. For that reason, I would probably stay elsewhere next time.
September 14, 2012
Rated 2 out of 5 by Disappointed2014March Staff not very attentive. Rooms just okay.
I was disappointed. This hotel is not up to Sheraton standards. The staff members were not friendly and were quite inattentive. When we arrived, we tried to valet park the car and get help to our room...After 20 minutes of waiting and having no one show up, we parked ourselves and carried up our luggage. The woman at the gift shop was bothered by our presence, even though there was no one else there at the time. When I ordered room service in the morning, they got three things wrong...and it took about an hour to deliver substandard meals! The parking lot was VERY crowded at night. When checking out, there was a woman who was literally crying to a manager about how poor her service had been. The person who checked us out did not even bother to ask us how our stay was. We were there less than 24 hours...I will not be booking here again.
March 16, 2014
Rated 5 out of 5 by Redleg08 Asian Tour Leader
An excellent hotel for those seeking a layover from long flights.
August 16, 2014
Rated 3 out of 5 by koreanveteran this hotel is over priced
The hotel needs to work on elevators, the open and close "VERY" quickly my wife and I were caught trying to enter and exit when trying to use them. practically knocking us down, very painful to say the least. Hall ways were dirty. Would not recommend to anyone.
July 31, 2014
Rated 3 out of 5 by Pippa Bathroom uncomfortable, phone staff irritating, front desk great.
I think this must be franchised- management seemed sub-par. Called twice to make sure would get a quiet room. They placed me in front of the elevator. Concierge kept hanging up when I called from the airport- he was clearly asleep. Bathrooms- shower rod is curved weird so you can't close the door all the way- a pain & poor planning. Front desk woman Elena was nice. Convenient for a quick airport stay, got a reasonable rate which was fair.
April 24, 2014
Rated 4 out of 5 by Oilman60 Convenient to LAX
We use this hotel when flying out of LAX. The parking packages are convenient, the restaurant is really good, and the rooms are always clean and in good condition.
August 9, 2014
Rated 2 out of 5 by KJ50 Needs Improvement
After a long day of traveling I checked into a room that smelled like fish. When I opened the mini refrigerator, to insert my bottle of water, there was an opened can of tuna and a box of leftovers.
The bathroom title was dirty and the shower had not been thoroughly cleaned. The shower liner had red and black spots on it.
I must say I was disappointed after using points for this stay. This is not typical of my stays at the Four Points by Sheraton.
April 17, 2013