Rated 4 out of 5 by PabloGrande54 Good place for business stay
Clean. Quiet. Centrally located.
September 25, 2014
Rated 2 out of 5 by Turbocor NOISY
THE MAIN ISSUE WAS THE DOOR OF THE ROOM, IT MUST BE PAPER THIN YOU COULD HEAR 2 ADULTS TALKING 2 ROOMS DOWN THE HALLWAY AND THE ICE MACHINE EVERYTIME IT WOULD MAKE ICE OR SOMEONE WOULD GET ICE IT WOULD WAKE YOU.
I AM SORRY TO SAY I STAY AT HOTELs ALL OVER THE WEST COAST 75% OF THE YEAR AND THIS IS NOT A 3 STAR HOTEL 1 TO 2 MAYBE. BUT THAT BEING SAID THE STAFF WAS EXCELLENT. RATEs HIGH FOR THIS STAY THERE WAS A CONVENTION IN TOWN THAT THERE RATE WAS 59.00 PER NIGHT THAT WOULD HAVE BEEN A BETTER RATE FOR THE QUALITY OF STAY WE HAD. KEEP INPROVING THANKS.
July 7, 2014
Rated 1 out of 5 by Bmanchester01 Hotel was Very Dirty&Resturant server gave herself a 25% tip
At check-in the guy that checked us in was very cold feeling..I asked to be put on the 2nd floor, he said he didn't have anything left and that he Upgraded us to a nice room!!! When we went into our room I even
thought let's give it a chance. Opened the curtains looked back and there was the chair Oh My how filthy, and the bed skirt. I have a picture of haw awful it was called the front MOD,Amy came to see how nasty our room was she was very nice and understanding. I was comped my points back........Really think housekeeping needs
to check rooms before putting them as VC..
June 17, 2014
Rated 1 out of 5 by ThirtyyearsofTravel Avoid this hotel!!!
I have been staying at the various Starwood brands for over three decades of business and vacation travel. I have never before felt compelled to write a review, but the Four Points Bakersfield is the worst hotel experience I have ever had in 35 years of travel.
1. The room had maintenance problems. As soon as we walked in we could hear the toilet running non-stop. The bathroom was also contaminated with black mold.
2. I called about the maintenance problems and the front desk assured me that a maintenance person would arrive in 30 minutes.
3. An hour and a half later I tried to check on the status and the front desk was no longer answering calls
4. I went to the front desk and it was abandoned. After shouting Hello, Hello, Hello for several minutes the front desk staff finally came forward from the office behind the desk, but denied that they had not been answering the phone.
This could be a great hotel with some semi-competent management, but the combination of failure to address maintenance problems, failure to answer the phone, failure to have staff at the front desk, and staff that lies to customers is unacceptable.
June 12, 2013
Rated 3 out of 5 by Cynthia56 Great comfortable beds
This hotel was nice; however, there was only one thing wrong with it. The restroom wreaked of urine. Air fresheners would do wonders.
January 2, 2012
Rated 5 out of 5 by TravelBob Good location.
Good location and neighborhood, restaurants close, extremely clean and private. In a new area which looks like Silicon Valley.
December 12, 2011
Rated 5 out of 5 by socalgolfergal They made me feel like family!
Four Points has been my home away from home for about 9 months while I worked on a project here in Bakersfield. The rooms are very spacious with refrigerator and microwaves. The bathrooms have great water pressure and are also spacious. The best part about the Four Points are the employees. Everyone from the managerial staff, front desk, housekeeping, and restaurant and all very courteous and professional. They truly made me feel like a family member. I would recommend this hotel to anyone needing a place to stay in Bakersfield.
January 15, 2014
Rated 3 out of 5 by mbarry78 They contacted me
I was initially very impressed with the Four Points. I had a conference with a vendor in Bakersfield booked and a very nice Woman called me and said she saw that I was traveling to Bakersfield for this conference and explained the amenities of this property. I usually stay at another hotel across the street from the conference but she was so nice I switched. When I arrived at the property the front desk was very warm and welcoming. They had all my information and explained the loyalty program and made sure I understood how it worked. The room was ok. Nothing spectacular. The bed's were REALLY comfortable, but the hotel was so noisy I couldn't sleep. I could literally hear people burping in the hallway! I would have liked a fridge in my room. The pool was nice although there were no towels in the pool area when I got there. My main complaint was the wifi. I need internet on these trips so I can work when I am in my room and the wifi was so bad I turned it off and used the my cell phone as hot spot so I could actually work. The staff was very nice but I am not sure that I will return to this property the next time I am in Bakersfield.
July 7, 2014
Rated 4 out of 5 by Louise00 Love the service
I love how clean the hotel was when we stayed there. The sheets was clean which was important to me and a clean bathroom.
July 7, 2014
Rated 5 out of 5 by JandJayeB Overall good experience
Overall, this hotel is very nice and clean. Rooms were well put together and comfortable. Lack of an elevator for 2nd floor guests is a bit of a minus but not enough to avoid staying during a future visit.
September 3, 2014
Rated 5 out of 5 by ChristieD66 This hotel's housecleaning staff is excellent.
We stayed there Feb 01-03, 2013; we had the best experience!! Everyone was so friendly and professional. I must say the Housekeeping Staff is exceptional. Patricia (Pat) and Bertha went that extra mile to make our stay awesome. We have decided this hotel will be our regular spot when we come visit family and/or friends. We cannot wait until we get to come visit again due to our grand experience at the Four Points by Sheraton in Bakersfield, CA (my hometown). Thanx again for such a wonderful experience.
February 4, 2013
Rated 2 out of 5 by ecco50 Average
As a soon to be platinum member I've stayed at quite a few Starwood locations. I'm not overly picky and I'm typically staying at mid-range properties. On the plus side, my bed was very comfortable and the sheets/covers appeared very clean. Plenty of parking and a nice lobby. On the negative, I'm not sure but this looked like an old converted apartment building and the walls were quite thin. There was some plumbing issue in the wall that kept me up for quite a while and you can hear every door close/slam. The furniture is very "cheap" feeling and the room felt empty. When I went to use the lobby computer it must have been on dial up because three other business travelers were all waiting on the system to print their boarding passes. In closing, unless you're trying to hit some tier level I would not be in any hurry to stay here.
October 29, 2011
Rated 5 out of 5 by B1977 Great place to stay
Wouldn't stay at any other hotel in the surrounding area. The staff is amazing, starting with DeAnndra and Jose at Front Desk. I appreciate the Welcome smile my Family & Friends received from DeAnndra and the awesome help from Jose. Thank you for making our annual trip to Bakersfield another great one and hope to see you guys again next year :) keep up the good work.
August 25, 2014
Rated 5 out of 5 by Bolt1960 Great time on a business trip
The facilities were in great shape!
The staff was very responsive.
Went swimming before work-->what a great way to start the business day !!
August 29, 2014
Rated 5 out of 5 by Haggle Good location, nice relaxed atmosphere
I was pleasantly surprised this time around, as the bed was very comfortable. The room was spacious. I enjoyed being able to keep my room nice and cold at night. Some places can only turn down the A/C a certain temp, and at least this room let me keep it cold!
One thing that would be nice would be a fridge in every room. I know you can pay extra for one, but it would be a nice standard amenity.
May 14, 2013
Rated 5 out of 5 by Sherry64 Best Bed Ever!
The Sheraton Four Points is easily accessible from the freeway and the amentities of pool, workout facilities, water features around the property and updated decor is so relaxing. I was presenting a workshop and the staff was exceptionally helpful and attentive to my needs. Amber, the front desk manager was a standout member of the staff and she is a great asset to the property!
August 22, 2014
Rated 5 out of 5 by Brogan CEO
It is the most comfortable and courteous hotel that I stay at on my travels.
August 28, 2014
Rated 2 out of 5 by tristan873 Aging hotel
I've stayed here a times over the years, & it's had some wear & tear. The bathroom looks old: 1) grout between tiles are dirty black, 2) shower hear is corroded & clogged, and 3) the tub drained really slow & we were on the 2nd floor. Overall, the rest of the room was okay, but the hallway & ice/vending machine area need cleaning. There tile floor was dirty with a drip trail probably from a mop bucket. That was there when we checked in & still there when we checked out. I can't believe the this hotel went up in category. Now it's 7000 points a night instead of 3000. They need a renovation ASAP to justify this increase, especially in Bakersfield.
April 29, 2014
Rated 3 out of 5 by Ben2012 Only SPG in town
An oasis if you are driving through since it is the only property for miles around. Great courtyard inside with a fountain.
March 30, 2013
Rated 3 out of 5 by noyb1 Decent
The room itself is fine but I was taken aback by the bathtub. The hot and cold water was actually in reverse, which was initially annoying because I was just waiting for several minutes for the water to warm up. They also include mounted dispensers in the tub for shampoo, conditioner and body wash. I felt this was a little tacky, like they're trying to tell you not to take your leftover/complimentary bath stuff home. Also, I was a bit irritated to book the room for $130 then to be charged at check in $166 from all the taxes; why was this not shown from the get go?
For the price, I will probably not stay here again.
June 23, 2014
Rated 4 out of 5 by KayBee716 Fantastic Service !!
The service at this location is beyond comparison. Every single staff member in every single capacity is absolutely amazing !
August 23, 2014
Rated 5 out of 5 by slinky Great
I was on business travel. This hotel was lovely and clean. The front staff was friendly and helpful.
March 1, 2012
Rated 4 out of 5 by Brian36 Nice conference center
It's a standard Four Points with a well designed conference center.
May 3, 2012
Rated 5 out of 5 by PabloGrande54 Good place for business stay
I've been staying at this hotel since the
early 90's. If it's not fully booked, this
is where I always stay when in Bakersfield
August 20, 2014
Rated 4 out of 5 by PabloGrande54 Good for business stay
I've stayed at this hotel since the early 90's. It's consistently clean and well-maintained and would recommend it to anyone on a business trip to Bakersfield.
August 18, 2014
Rated 2 out of 5 by Harry008 Hotel needs improvement
Couple of issues with the room - air conditioning system was vibrating with a loose cover. Only managed to get it repaired the next day. Bathroom was not cleaned well. Bath gel container never refilled from day one after multiple complains. My SPG points were never updated after multiple stays.
August 12, 2014
Rated 4 out of 5 by Jerry99 Good place to stay
Overall the room was very clean and the staff friendly
August 17, 2014
Rated 3 out of 5 by cfrp7897 Lovely grounds, but not best environment for work
This is a beautiful hotel, with lovely grounds and water features. However, the wireless internet access is spotty at best. I don't recommend this hotel for business guests who need reliable access to wireless high speed internet.
August 11, 2014
Rated 4 out of 5 by Dmilsi Great Choice in Bakersfield
I often stay at this property if I need a break while driving from Northern to Southern CA. I've always like the quiet, verdant grounds, which are a tonic after a long day on the road. On this stay, the check in was efficient and cheerful and I was given a second-floor room overlooking the pool and garden. The room was in great repair and quite large. It had a fridge, microwave coffee maker, work desk and a comfy arm chair. Free Wifi was also provided. My only disappointment was the rather spartan continental breakfast (coffee, a bowl of fruit and toast) offered as an amenity SPG platinums. That aside, this is my first choice of accommodation whenever I'm in the area.
August 24, 2012
Rated 5 out of 5 by Patty15301 Great room
I loved my 2 night stay. The bed was AWESOME! TV had good channels to choose from. Wish prices and the cost for the extra movies was easier to find. Pool hours were fantastic.
August 9, 2014