Rated 3 out of 5 by nuttnnyce Clean Hotel
The hotel was over all clean & comfortable. However for the purpose of my stay, I feel the accommodations could've been better. I experienced a couple of not so nice hotel staff. The Wi-Fi didn't operate too good. And I was not pleased with the fact that there was only 1 small rinky dink microwave in the hotel. Not to mention, I stayed on the 5th floor & had to go all the way to the lobby by the security desk just to use it. And there was a fee just to bring a refrigerator to your room. All the money the hotel made off of my church group for my weeks stay, you'd think there would've been some perks for us, but we got nothing!
July 3, 2014
Rated 4 out of 5 by Goldie2 Convenient Location
I stay here fairly often when Hollywood Park is running. The location is close by, the staff is very efficient, and the rooms are well kept and comfortable. If there is any drawback, it is the parking fees. I realize most LAX area hotels charge exhorbitant amounts for parking, but it doesn't make it any more palatable to pay $19 per night and have to "hike" back to the lobby.
On the plus side, the complimentary bottled water is super, and the plate of cookies and grapes is a really nice touch. All in all, I will continue to stay at this hotel when in the area.
May 23, 2012
Rated 1 out of 5 by spg2013 worse stay in years
i was told i would get a quiet room, i asked for a quiet floor. while people cannot necessarily be controlled, security should be concerned about disturbance after dark. i called the front desk waited on hold; called back waited longer on hold then hung up had to get up after being woke up and couldnt get back to sleep anyway because of hall noise, (singing loudly) wall noise, etc.; got dressed went down stairs to ask for a different room; nearly midnight now and by the time i switched rooms was wide awake and had the hard task of trying to get back to sleep.
January 27, 2013
Rated 5 out of 5 by barney76 Excellent Value for Money
My first stay at this property and my SPG status was duly recognised, given an upgrade to a Junior Suite which was lavish and oversized. Front desk check-in was flawless, very speedy and I was well briefed on all the facilities and privileges. The one and only complaint I have is with the housekeeper who keeps knocking on my door and entering my room once every hour from 8am to 12pm to check if I have left when Front Desk have already granted me late check out at 4pm. Perhaps, some communication is needed between the two departments? Otherwise, Great Stay!
May 21, 2012
Rated 5 out of 5 by KAMII Always a pleasant stay
very close to LAX and provides a courtesy shuttle. staff always friendly and responsive. large outside heated pool with loungers and tables. housekeeping always available and so hard working. always made to feel welcome. food available early and late. enjoy seeing same staff at front desk and in the dining room. says a lot about the hotel practices.
June 4, 2014
Rated 1 out of 5 by JohnPaul555 Poor Value
The hotel room was old with poor quality carpet, ceilings, wall finishes and bathrooms.
There was no safe or fridge in the room. The room came with 1 bottle of water for 4 people.
The beds were OK.
I consider this was massively overpriced for the quality of the room.
Our room overlooked the main parking lot and being next to a main road and LAX was noisy due to poor quality single glazed windows.
August 1, 2014
Rated 1 out of 5 by BMWtraveler Not up to Sheraton property standards
I had a weather related cancellation of a late flt and was scheduled to fly out early the next morning thus I was only at the hotel for a few hours to sleep and clean up. The room was small not clean, the bed wasn't comfortable it just wasn't a nice hotel especially for over $200. I usually have confidence in four points properties but was disappointed with this property by LAX. When I checked out in the early AM they couldn't print me a receipt but told me they would definitely email me a receipt, guess what I never received the receipt.
July 23, 2013
Rated 4 out of 5 by Nancy111 Very comfortable hotel
Hotel is convenient being very close to LAX.
August 7, 2014
Rated 1 out of 5 by Angela44 Unpleasant experience
This hotel is in need of upgrades. Door to room was extremely difficult to open. Overall hotel appeared dirty. I had an issue with the conceirge which was not taken seriously by staff. I recommend staying else where. Entire experience at this hotel was unpleasant.
August 4, 2014
Rated 2 out of 5 by Colby12 Needs improvement
45 minute shuttle from airport.
A/C wall unit noisy and stopped working in middle of the night.
Very poor wireless internet access - no ethernet line back-up
Very small bathroom
August 5, 2014
Rated 3 out of 5 by Traveler88888888888888888 November 2013 Turnj around
We waited 30 minutes for bus after flying 13 hours plus customs. We were given a room with a king bed, not 2 queens as our confirmation stated. After pointing this out, we were placed in the old section with two beds that were more in line with the reservation. Person delivering key did not apologize and acted put out. We waited 30 minutes plus for the bus for the return to the airport. Driver was missing our terminal (#1) and let us all out in between terminals after we called out. Our previous stay was better but not by much.
November 14, 2013
Rated 4 out of 5 by christinna Great Airport Hotel--Best Staff
I want to name everyone...
Liz - reservations
Julian - Manager
Angel - Front Desk
Jasmine - front desk
Brandon - Waiter
Rocia - HOusekeeping
Faruck - Doorman
I could go on. The staff was great. There was a mistake with my reservation and it was straightened out wikki wikki. The room was adequate, the pricing great. Very clean. My only complaint is that the signs in the parking area aren't clear, so thank goodness for my back-up camera. The beds aren't as comfy as the Sheratons, but better than most hotels I've stayed at.
January 20, 2014
Rated 3 out of 5 by Port500 Business Traveler
The entire staff was very professional and extremely friendly, But the food was really lacking.
August 4, 2014
Rated 1 out of 5 by Isurgen This hotel let me down
I am a gold card member. I arrived late but had told them would arrive at 10:00 P.M. And asked for an upgrade. My wife and I took one room. My son another. The temperature in the room was 65. The heat off. It was 12/20 and cold. I turned the heat to max. An hour
later it was still 65. I called to change rooms it was now 11:00. We had an 8:00 flight.. They said they had no rooms but would send someone up. When he realized it was not fixable he called down and suddenly there was another room. Now it was after midnight and we got very little sleep. My son never told us his room also never warmed up either. They gave us breakfast but we only had 10 minutes to eat and leave to catch our plane. I was most unhappy that they didn't just give us the room right away so we were very tired.
December 24, 2012
Rated 4 out of 5 by Littledragonman Consistent & Accommodating
Food: full breakfast buffet or order off menu. Restaurant serve staff i.e. Patty, Jesus, Mario, Maria (mgr), James ... all work well together. They help each other to provide excellent service. Lunch at bar-grill and dinner at restaurant are consistent, though menus is somewhat limited.
Rooms: professionally daily cleaned w/ all the towels and linen one wants. Bed is comfortable with functioning restroom facilities. 3-star price for a 3-star room. You get what you pay for!
Facility: clean, out-door, heated lap pool w/ towels available. Exercise room has all the free weights and working LifeStyle treadmills (4) somesuch. This was above my expectation.
Front desk, concierge and service staff are professional, friendly and accommodating when possible. Very reasonable and consistent service.
March 9, 2012
Rated 3 out of 5 by koreanveteran this hotel is over priced
The hotel needs to work on elevators, the open and close "VERY" quickly my wife and I were caught trying to enter and exit when trying to use them. practically knocking us down, very painful to say the least. Hall ways were dirty. Would not recommend to anyone.
July 31, 2014
Rated 5 out of 5 by DavidC2014 Great staff
Second time staying here. I realized I left my ring only after I checked out and was driving away from hotel for about 20minutes. I called the hotel and was promptly connected to the security office. The security staff, Michael responded quickly and retrieved my ring and kept it safe until I drove back. I want to thank him again!
July 30, 2014
Rated 4 out of 5 by JB53 Room
We didn't have air conditioning the first night and it took two requests to get somebody to fix it.
August 1, 2014
Rated 3 out of 5 by Coolcanuck1 Good Airport Hotel for Price Paid
Hotel is getting a bit dated, but was clean. Bed was very good (and that's what you are there for)
It was very windy outside and you could hear the wind thru the windows (they are older) but not enough to detract overall.
Room service was ordered, but we had to call 45 minutes later and found out they did not have order. Manager delivered it for free in 15 minutes which was a nice touch. Would stay at this hotel if overnighting at LAX in future.
February 3, 2014
Rated 1 out of 5 by Schooler92 Would not stay here again
The room was less that expected from a Sheraton. The bathroom door was warped and would not close, the thermostat malfunctioned in the middle of the night and heated the room to 80 degree baking the room. The coffee maker was broken in the room and would not work. When I asked the staff what they were going to do to make up for a horrible night, they said that maybe that could get me a cup of coffee. Not a very positive experience. Would not stay there again.
December 21, 2012
Rated 4 out of 5 by LawyerCat This is a Four Points? Really?
I was very, and pleasantly, surprised at the quality of this hotel. I stayed here because I had an early flight out of LAX, but could recommend it in general. The common areas are bright and well-lit, and the lounge was quite comfortably-furnished. The rooms aren't five-star but you're not at a five-star hotel, what they are is again very comfortably-furnished and equipped. The water pressure was very good and the amenities are better than you'd expect at the price point. Yes the hotel is next to LAX so it's a bit noisy but not as much as you'd think. And it's super-convenient to get back to the airport.
Parking is a bit annoying because you can't really tell where the hotel entrance is so it's possible to put your car quite far away from a door, but if that's my biggest complaint then there's really nothing to complain about.
February 26, 2012
Rated 5 out of 5 by Beatriz03 Fabulous and restful stay
Excellent accommodations. Great room rates. Staff was extremely professional and friendly.
May 21, 2014
Rated 3 out of 5 Birthday Weekend
My boyfriend and I stayed for here for our birthday weekend. We found the room very small!! The bathroom was almost too small to get ready in. Im 5'6" and I couldn't put my arms up with out hitting the celling. My Boyfriend is really tall 6'8" and had a really hard time showering. There was no working ice machine on our floor or the two above us!!! Very annoying searching for ice! On a good note The location was great and the hotel was well kept.
May 9, 2012
Rated 4 out of 5 by Norcal925 Great location, friendly service
This hotel has friendly service. They clearly have recently invested in a remodel. For it being an older hotel, they seem to have spent time and money on updating the interior. The restaurant was surprisingly very good for an airport hotel. Also, there wasn't much noise with it being close to the airport. We had a good night sleep and enjoyed our stay.
July 27, 2014
Rated 2 out of 5 by ksymjksykes Not what you would espect
This certainly isn't what you would expect from Sheraton (4 points or not).
I was moved to three rooms and just settled in 3rd room to avoid further aggravation. Old, run down, water stains on ceilings, popcorn ceilings, stains on carpet/walls/furniture/bedding/pillows... too many to list.
July 28, 2014
Rated 5 out of 5 by General5Randy Happy Camper
I visited Four Points for a conference. Little time in room and appreciated that I could use WIFI without the inconvenience of having to pay. I also like not being charge for bottle of water. Towels and Sheets were fluffy and sanitized clean. Parking was simple and not an additional charge. Breakfast was excellent and no charge. The Food at both the restaurant and bar were excellent. Bed was comfortable. Staff was friendly and accommodating.
April 21, 2013
Rated 1 out of 5 by 737823 Never Again
Stayed here for one night when the other SPG properties were completely sold out and will not be returning. Corridors are loud and some rooms have interior facing windows that let in a tremendous amount of noise and light. I made my concerns known to the property and the front desk basically shrugged and said we are completely sold out and had no other rooms to assign. Room was in so so condition despite a recent renovation.
February 2, 2014
Rated 4 out of 5 Nice
Nice stay. I had a deluxe room. Not sure why this happens but I have found that everytime I reserve a particular room type (ie king bed) I always get something else (this time 2 queens) Its not unbearable but why give me the option to pick what I want and give me something else? The fridge was dirty it had leftover food and water from the previous guest! My only bad complaint is the parking tax. We already pay 19 why the added tax???
March 27, 2012
Rated 5 out of 5 by Randy47 Great sports bar
We drive two hours from our home to fly out of LAX and enjoy staying at Four Points LAX the night before our flight. The savings on the parking alone pays for the room. After a two hour drive, there is nothing better than drinks and a light dinner in the sports bar. The rooms are quiet, the beds comfortable and the shuttle service prompt, making our early morning flight enjoyable. Thanks Four Points, we'll be seeing you again.
October 18, 2013
Rated 1 out of 5 by LATravel Below expectations
The hotel is a very old property with some minor cosmetic improvements. Broken lights and malfunctioning shower in the room. Despite the physical limitations of the hotel, the main reason our stay was not enjoyable was the staff was not friendly, helpful, or service oriented. We felt unwelcome from the moment we arrived and a security guard would not let us park near the lobby/registration area. There was a long line for registration because the front desk only had one person working (and three staff watching the line grow). No recognition of SPG status or special check in line. The same unwelcome feeling was present when we left the property - Staff forgot to put the $20 parking charge on our room bill (even though we authorized the charge), and accused us of trying to "steal" parking. With so many other SPG hotels near LAX, we wish we had stayed elsewhere.
December 19, 2012